The reps here help way more than the Dixie location, and are way nicer too. The other comment…read moreprobably didn't consider these people are commission and came in for tech help with no purchase, but even when I only need help Joe is always super helpful!

I went in to get my new iPhone set up. Terrible experience and wasted my afternoon. All because 2…read moreboys didn't want to do their job. They started the data transfer, but did the bare minimum. I asked that they show me the basics of my new phone, and they were condescending. Before the data transfer was complete, they packed me up and said I could leave. I asked if I should stay until the process was completed. They said it could finish in the car. Anyway, long story... 3 hours later my phone was not updated. Both employees were snotty when I called and could not answer my basic questions. one sent me to the general number for A T& T, so I had to fend for myself with tech support. I went in person to get this done, and 3 hours later it was not finished! When I called to speak with the manager he was just as juvenile as the employee. I know I sound like an old fart, but this new generation is useless! He said it was not their responsibility. I went to the store on Baldwin and the man was patient and answered my questions and finished everything. Do not enter this store on Sashabaw. It's a joke!

This has more to do with Consumer Cellular. Although Cricket is the blame as well. I wanted to…read moreswitch phone companies from Cricket to Consumer Cellular. Cricket wouldn't release my phone number to them after 10 phone calls. They kept saying they released it when in fact they had not. Consumer Cellular has the most unprofessional ppl working there. Namely Yvonne the Supervisor. What a ridiculous individual she is. She ask me to verify myself by asking when was my cousin's birthday. Which 39 cousin are you referring to? And what kind of question is that? This is a pathetic world. Hate it here. Come Lord Quickly!

Went in to purchase a new phone. Had trouble with it. After a few days I went back and sales person…read moreMakayla helped with all the problems I was having. She not only helped me but also the four other customers that were in their as well while staying cool calm and collective... running back and forth answering questions as well as fixing a few phones.

I would absolutely not recommend the phone clinic for any sort of phone repair. I brought in my…read moreiPhone 17 pro max to get the screen fixed. I went to pick it up when it was done, and Brian said His screwdriver slipped when doing the repair resulting in 3 giant lines going down the left side of the screen and a black bubble in the corner. He said I would have to pay half of the service and take the phone and he would have a new screen overnighted. This was a Friday and the new screen didn't get put on until the following Monday, so I paid the rest of the service on monday. After getting the new screen on Monday within A week of having the screen I picked up my phone to see 2 lines back on the left side of the screen in the same spot as before. I called him to explain what was going on and was aware of their LIFETIME warranty. He told me I must have done something to it and there's nothing he can do but would call me back. Never heard from him again. Went in a week later after waiting to hear back. Told me it wasn't that big of a deal and I can't prove it was his fault that the screen is clearly defective. Safe to say they do NOT honor their "Lifetime Warranty" and do not value their customers time or money. Would NOT recommend.

DO NOT SPEND MONEY HERE!! After having to pay another $80 to get a screen that WORKS, I was told…read morethe tech at Phone Clinic didn't even put all the parts back in my phone. It was missing several screens. And the screens they use are a local Michigan company called Siren (not sure if I have the correct spelling) that cost around $10. $200 screen my ass. My second time as a customer proved more difficult than the first. My phone screen cracked and went in to replace it. The first screen was defected. Because of the manufacturer warranty they replaced it. But apparently with a $100 more expensive one. However it doesn't matter because my screen is impossible to type on. It keeps changing the letters & typing letters or words that I don't type. He claims his testing is accurate - testing isn't typing words but letters slowly, one at a time in the "TO" of a text message. Had he tried typing he would be as frustrated as I am right now trying to type this. I showed him but he claims it was my typing. The screen that I had to get repaired was from my first time getting my screen replaced there. So I know it's possible to act normal. However he refused to listen, or test it out via typing a paragraph even though it has a manufacturers warranty. Also- the repair job was so bad the screen came unplugged from normal use within 30 min. I have dropped my phone thousands of times I'm sure but never has the screen unplugged. Listen.. I don't want to be in your store any longer than I have to. But it's time to make this right. Yelp makes me give at least 1 star but with a 25% success rate & awful customer service I'd really like to give negative stars. Edited to add: After not receiving a phone call from the owner I called the store. The same tech refuses to understand that the screen he put on doesn't work. He claims I'm trying to coerce him into something... into what exactly? I'm not asking for an additional product, I never asked for have a (supposedly) more expensive screen to be put on. I asked to have a screen that doesn't malfunction. He claimed because I walked in without a case on it, that that proves I dropped it. It proved nothing. I didn't drop it, I didn't want to bother bringing the case in with me. What I think they do is put on a terrible screen, customer comes back when it doesn't work & they seem "better" when they put on a "more expensive one". When really they're all shitty products. Because this has happened not once, but twice. He also said he'll appeal this review when it's completely accurate. This is literally the most ridiculous customer service I've ever received. Avoid at ALL cost.

I feel like everyone is friendly here despite having a very high workload. Perhaps being a Sunday…read moreit was very busy but I feel like this store is always busy. I came here to just get my battery fixed but after discussion realized instead of doing tney it was time to replace my old MacBook Air so I did do that. Had a weird glitch when loading my local files to new computer so they were nice enough to let me come back in a couple hours to pick up the computer I appreciated that considering they were so busy. Love my new MacBook Air if anything it was worth it.

The employees here I noticed none or very few of them have a smiling face or positive attitude and…read moreI've visited several other apple stores and what usually stands out at apple is the customer service and pleasant attitude. Also my goodness it's HOT in here. I felt like I was in an oven. Turn down the heat . I had to step out bc I felt like I was about to pass out ! Maybe that's why the employees here look distressed bc it's as hot as Arizona in here

I had a huge computer problem. It had crashed. A perinao…read morecomputer used for work and personal. These guys said apple not their specialty. Referred me to another place.

I was referred to Computer Stop by a friend to see about possibly reviving my old ASUS laptop. The…read morestaff was very friendly and knowledgeable. They were able to transfer all of my valuable info onto a memory stick after running significant diagnostics at a very reasonable cost. I would definitely use them again!

Honestly everyone there was very helpful and it was an easy smooth transaction. Donavan and Cameron…read morewere super helpful

Its not often a store deserves only one star but this one is an exception. Our salesperson made up…read moreso many things and our bill was twice as large as we anticipated. After half an hour with Verizon customer service we finally corrected all the activation issues. While they were happy to help sell us the new phone, they were completely uninterested in talking to us when we came back with questions a few days later.

WARNING ..."New" owners NOT honoring services and warranties purchased at the location 2 months ago.read more

In thinking of a new phone I was very fearful of losing all the contacts, voicemails and apps put…read moreinto it for the last 6 years.... Within 30 minutes all were transferred from my old phone to the new one. Ramiz is the best!

Excellent Customer Service and extremely quick repairs! I dropped my phone and thought it was…read morebroken beyond repair. They had it fixed within two hours.

So glad to find this small business in our own backyard. I brought my Apple 13 pro to be evaluated…read morefor inconsistent charging port issues. We have a Best Buy Geek Squad service and after diagnostic work, we were told that a $450-500 repair was needed. This business offered the same repair for $150. They stated they would test the part before installing and if it did not do the trick, their labor would be $75. They also recommended a battery replacement, while the work was being completed, as mine was borderline after 3-years use. The cost of the battery would have been $75. We had checked with a non-certified Apple T-mobile store who offered us $200 on a replacement phone. Had that been our best option, I would have paid the $225 to fix my current phone (which worked well other than the charging port issue). The Pod Drop also recommended we check with a T-mobile certified Apple Store to see if there was a better deal on a new phone. We did just that and chose to turn in the phone and receive a new phone at no cost, with some tweaks to our plan that did not change the monthly payment. Returned to The Pod Drop to pick up the phone and turn it in to T-mobile. The staff were honest, informative and professional. For this interaction, they did not make a cent, yet they earned a loyal family-customers. We will return to them for all-things cellular. Noticed some good pricing on phone cases and other accessories too. I will be calling their store to check on stock and prices before ordering from Amazon or another big box store. Really appreciate small businesses like this.