My elderly mother went to this store in the hopes of just getting a basic iphone. Instead, they…read moreup-sold her on everything imaginable, on MY account. They changed her plan to the most expensive one they offer, filled with features of which she will never use. Tacked on a bunch of add-ons like AT&T Next, which she has no use for since she is paying for the phone in full, and AT&T Turbo, which she also has zero need for. They also up-sold her the most expensive iphone and promised her a "$350 Reimbursement" for the phone she traded-in that I have yet to see. Absolutely egregious business practices, I cannot express enough how sickening it is for this establishment to take advantage of elderly women. I strongly recommend avoiding this place like the plague.

I had a terrible experience at the AT&T store at 2510 S Telegraph Road, Bloomfield Hills, MI 48302…read more The manager, Jon, was extremely rude and unhelpful. I recently traded in my iPhone 13 for a $700 off promotion on the iPhone 16. When I asked Jon to show me the trade-in deal information on AT&T's website (due to a past issue where I didn't receive my full credit for 3 phones), he refused to help and was very dismissive. He even threw my phone on the table when I asked him to find the information on the AT&T website. Jon told me it wasn't his job to assist with this and claimed that previous bad experiences were due to other employees not representing AT&T. Fortunately, another employee, Aayan, quickly found the information I needed in under a minute and was polite and professional. Jon's behavior was unacceptable, and I believe Aayan should be the manager instead.

Having to visit your wireless provider isn't the most exciting errand, but it's a necessity in…read moretoday's connected world (thanks, Elon!). But if you're an AT&T customer, this location will make the event more palatable. I had to upgrade my iPhone (thanks, Steve!) and carved out an hour from my busy schedule. The wait wasn't too long, about 15 minutes, which was only because the staff members are very patient and helpful. There was a procession of older folks that just needed help with some phone function, and I was happy to let them quickly resolve their issues. The nature of a phone upgrade means long periods of waiting for something to process, upload, download, or backup. This left time for some idle chitchat with the staff member, and we bantered about the Tigers losing streak (thanks, AJ!). The timer on my watch read 43 minutes as we were wrapping up. Add on the 15 minute wait up front, and the entire process clicked in at 58 minutes. Not bad for shifting my entire digital life between iPhones. And doing it at this AT&T location made the experience more pleasant than I expected.

I didn't deal with this particular AT&T. Just trying to let people know, to keep their tracking…read moreinformation on cell phones they return to AT&T for MANY months after sending it back. 3 months later, I get a bill for $755.55 for a non return fee from AT&T when I sent the phone back, November 5, 2024, the same exact day I received my new phone. They recieved it November 8, 2025. I had to pay like $500 to upgrade early and the payments I had already and made on it. I'm just so thankful that I had kept my return receipt for as long as I have or AT&T would've just stolen almost $800 from me! If I didn't pay it I would've had to go to Verizon to get and start new service. I just wonder how many other people that are out there who threw their return info away thinking all was okay and then just received a HUGE bill and couldn't prove they sent it back when in fact they did. This should be illegal, I shouldn't even be dealing with this, since the phone is sitting in one of their warehouses as I speak. It's ridiculous how the big name companies have to rip innocent people off to line their own pockets. It's sickening to me and I'm a very angry consumer. BAD BUSINESS AT&T, BAD BUSINESS! I think after they fix this, I still might go to Verizon and check out phones n prices. I might be switching phone companies now, I just can not trust AT&T anymore. They are too irresponsible for me!

Went there today to ask a few questions as I am a new costumer to ATT and wanted to turn on my…read moreservices. I was greed it when I first come in but later dismissed when they thought I wasn't going to make a new purchase..The woman disappeared in the back room and the manager went back to his computer as if the place was empty.. Needless to say "this office needs some costumer service training "

The Att on 12 mile and telegraph was great! excellent customer service from Emmanuel and Maurice. I…read morewas in and out with my issue taking care of. I'll definitely be back.

Anthony was amazing. Was above and beyond customer service with my elderly father. So grateful.read more

Great customer service - this locale is not jammed so waiting time for a sales tech is minimal :)…read more Nice ppl @ been in a few times & always professional and quick

Luke was so helpful, he made sure to spend the time to figure out a complicated issue. So thankful!read more

Tori was great! She's very attentive and professional. I love how she engages with me and the other…read morecustomers in the store. Even the other associates were great. I absolutely love this location! Some of the other locations need to come here for training. But I had to come to the store because I was having issues with my watch syncing with my phone. Not only was my issue solved, but I ended up inquiring about adding a line. When I do, I'm coming back here. I definitely recommend this store.

i just had a really positive experience with this store. Chantel was ready for my appointment and…read moreimmediately had ideas to fix my internet problems. I've been here in the past for the same issue which would take nearly an hour and not get much done. Im so grateful to Chantel bc the issue was solved in maybe 10 mins and she told me how I could easily fix the problem from home next time. Thank you!

I visited this store to upgrade my phone. They ended up overcharging me on my next bill. When I…read morecame back to have it rectified, I was told that a manager would have to approve the credit and that he would call me by the end of the day...no call. I went back the next week to follow up. I was told that the manager was "on vacation" and that he would apply the necessary credits when he returned from vacation and then call me to explain them...again, no call (and no credits!). I called Farrah Johnson, who had given me her card, to follow up...no call back. I called again and left a stern message...no call back. The staff and the management at this store lack the basic concepts of customer service. I do not recommend patronizing this particular store. If you have to visit an AT&T store for whatever reason, go to Southfield or Clawson.

Went in with a friend. The brunette lady would barely look up from her computer to help us. After a…read moreminute of attempting to get good service, it was obvious we were not going to from the rude lady and left to find a different store. This location should be avoided.

Chris the new manager was great. Very smart and understanding and helped with solving some issues…read morewith ATT account. Mo

Extremely rude employees that completely ignored me while I was in store. On top of that when I…read morecalled in asking for my invoice number, the gentleman over the phone had an attitude and began to keep snappy with me asking me "what's my problem" I believe he went by grant or chance. Horrible experience avoid this location if possible.

I called in to inquire about cable/internet service. Devon said come in and ask for him. I came in…read more Not one of at least 3 employees acknowledged me. They never said hi, provided a waiting time, NOTHING. After sitting for 10 minutes, I left. Not only will I not be getting the cable/internet. I will cancel them as my cell phone provider. This is opposite of any of my previous experiences at this location. I have always been greeted with a warm welcome. However, this is the first time that no person of color was working when I arrived. I'll follow up with my sister who is an executive for ATT.

Called and it said there were 4 people on hold in front of me so I decided to go into the store…read moreafter leaving a voicemail. I was greeted by the employees who apparently were not available for the 5 people trying to call. I left the voicemail and then was in the store 5 minutes later since it's close. Just ignoring people apparently.

My husband and I went into this store in February and were told we could sign-up for a bundle offer…read more- $50 for my internet, $90 for two phone lines and $99 for DirectTV if we switched over before the end of the month. We were also told we could trade in our iPhones for an upgrade and AT&T would pay-off the remaining balance. And finally, we were told as an added bonus, we would receive 2 $100 Reward Cards plus a free Roku Speaker. All-in-all this would save us over $250 a month plus a new phone and some perks - so we decided to switch. It has been NOTHING BUT PROBLEMS!!!! Four months later and we are being overcharged monthly for our internet and monthly phone bills and I have still not been reimbursed for my phone!! So, after four months of AT&T service we have paid over $400 than what we were promised, have only received 1 Gift Card and I had to payback Verizon $588 for my phone and AT&T has yet to reimburse me! IN TOTAL I AM OUT $1,088!!! - JUST FOR SIGNING UP FOR AT&T. I have made countless phone calls to AT&T and visited the store several times to get this straightened out. Each time I am told a different reason - one was the specific sales person did not process the account correctly, the.other was the discounts take a few months to kick-in, another was because they incorrectly categorized our account as a business account. It goes on and on. We are now going into June and this has yet to be resolved!!!! The amount of time and energy it has taken ME AS A CUSTOMER to try and get this resolved is absolutely inexcusable! My advice is simple - DO NOT SIGN-UP FOR AT&T unless you want to spend hours and hours on the phone or at the store trying to get what was promised you. This feels like a scam - probably because it is.

Horrible the manager needs to be there to see what is going on. Purchased two new phones to my…read moreaccount and with out telling me automatically added Next Up and Protection Plan to my plans on both phones. Shame on them it's a corporate store. My phones were shipped to the store, so they could set it up. When I got there, a representative asked to purchase it from me cause her really needed it for a customer. The preceded to tell me if they said it up, it would take 4 hours and I would have to stay. Went home it took 30 min. I think it was the carryout that sat next to him in the bag that swayed that. They also tried to change the trade in amount when I turned in the phone versus when I purchased it. I then had the pleasure of having to spend more quality time with ATT on the phone to reverse the charges. HIGHLY RECOMMEND DO NOT GO THERE!!!!!

If I could give the West Bloomfield store a zero rating, I would. Went in for a free upgrade to…read moreIphone. Few hours later realized ATT Associate who waited on me, added an unauthorized 3rd line to my family plan and attached the line to my old phone! Stay far away from this store!!!! Reported /filed complaint. This is fraud!