The manager there was very helpful and got my new device activated quickly with no problems. 10/10…read morefor them

This is the only corporate Metro PCS location in Grand Rapids, FYI. All other stores are…read more"authorized dealers" and have limitations on what services they can provide. The employees at this location are wonderful. They've all been there several years and are truly knowledgeable. I've always been able to come in with a question and leave with a solution. I cannot say enough about how great the customer service is here! I've used Metro PCS for years. Now that they're owned by T-Mobile it just means better, more wide-spread service with the same reasonable pricing. 10GB data plans are only $40/month.

My husband loves any store not connected to a specific carrier so we had to stop in. The first…read morething I notice was how wonderful it smelled inside and the second was how kind the employees were. In my husbands words "the guy with the dreads was cool". My husband was chatting with the employees while I looked around. The answered all his questions and were telling him about pricing and such. Everything was fairly priced in my opinion and my husband said he would definitely come back next time we're in Holland. I always enjoy seeing my husbands eyes light up when he sees a store he wants to go to and his eyes definitely lit up when we saw this place. Thanks Ace Communication for being awesome.

My iPhone started behaving oddly and after heading into my local carriers store front they…read moresuggested heading over to ACE Communication and have them look at it. I walked right in and was promptly greeted. After a quick run down of the issue. The tech took it to the back, worked on it and had my phone working great again. I apologize for not remember his name (maybe Sean).. but good spot and good customer service. I highly recommend

Amber was great. A very pleasant experience signing up for home Internet. Very knowledgeable and…read moreinformative. Definitely recommend working with Amber.

Incredible Customer Service! Ryan and Hannah helped us out by navigating T-Mobile's 1-800 service…read morenumber for us on a refund. The short of it, we had returned a T-Mobile device and were trying to collect the refund and be done. Ryan and Hannah treated us with the same dignity and respect you would expect as new customers when we were trying to cut ties with the company. It was a fantastic experience.

They had what I needed appliance wise but the worker was very rude, I asked a simple question about…read morethe console I was about to drop 350 dollars on , and the balding mf behind the counter gave me a snarky response and was rude throughout our whole interaction even when I tried to be nice and make some conversation. Whoever this worker is, needs some better customer service skills...

I came in for a new cord for my Nintendo Switch wall charger. I explained what was happening and…read moreAaron suggested another method of charging it before buying the cord I thought I needed. Turns out, he knew what he was talking about and directed me to what I actually needed. Now, my switch is charging and I'm a happy customer! Thanks Aaron!

The Absolute worst in planning or needing assistance with any house project, does not give updates…read moreof cancelling till past the hour, claims to have tech's and creates an appointment but does not have tech's and offers a commitment and guaranteed tech after the scheduled service date that never happens

Alexis was great! He called ahead of time to confirm our appointment time - which I appreciate. He…read morewas polite, made sure that we were involved in the positioning on the mounting process, asked us for feedback, etc. He went over and above and would highly recommend him to anyone needing TV mounting. Great experience and will use Hello Tech again. 5 out of 5 stars for Alexis

Can you say "Highway robbery!"? I needed to ship a vintage…read morerifle scope that sold for $5,750. I set up shipping with UPS online-cost (fully insured) was $98. When I tried to print a label I got a message that because of the high value of the item, it had to go through a UPS employee in person. Not knowing the UPS customer service on Clyde Park was shut down, I started there. An employee outside the building told me The UPS Store was nearby, so I went there. After considerable key punching, the clerk quoted me $248 to ship the package-including $178 in insurance! I told her the online price was $98 and her response was "Well, we charge retail." I stopped at the Wayland Post Office on the way home and was quoted a price of $94.60 for priority mail, including their maximum available insurance of $5000. They took it, promised to handle it carefully, didn't give me the attitude I got at The UPS Store, and had it to my customer in Nebraska two days later. Geoff C.

I do a LOT of returns at various UPS Stores due to Amazon and the nature of my work. I have been to…read moreSEVERAL UPS Stores, in MI and in several other states for work. My experience at this particular location is the worst customer service I have ever had at a UPS Store. In short, visit another location if possible. Longer explanation below. I had two boxes of light fixtures to return, they were delivered to me from Amazon as one order, and when I hit return on the website, I had one QR code provided to me from Amazon. When I arrived and they scanned my phone, the girl working at UPS refused to return the boxes, said I needed a bigger box for both. I could purchase it there, or return home and come back. I had one code, and it needed to be in one box. I asked why, as that has never been a issue before. BACK STORY: I have returned hundreds of items in my lifetime. Sometimes with up to 10 on 1 QR code. She was (rudely) insistent, that I needed 1 QR code per 1 item. Again, NEVER have I been asked for 1 QR code per 1 item. I stepped aside trying to look on my phone about how to get another code. While I waited I watched her help another customer. A woman with her arms full of smaller items as an amazon return. She told her the same, and made the woman purchase a cardboard box from UPS for $5. They put all the items in the box before processing the return. I stepped up again, asked if it was a new policy? She looked at me, and rolled her eyes, said it was always the policy, and they have always needed one code per item. I said "ma'am, I do hundreds of amazon returns at tons of UPS stores across the US, with multiple items, can she help me understand why is this the first time I am hearing this?" And she blew me off, and said that wasn't true, I was mistaken. A co-worker turned around and got involved and said "she is right, we tell everyone this.." I was confused, frustrated, and they had given me a LOT of attitude that I was wrong and they didn't want to deal with me. so I left. Drove to another location 5 min away. At the second store they were polite and explained: they can put things in plastic bags if they are smaller, but the items need to fit in medium boxes they send back to Amazon.. my 2 light boxes were too big, and would need to be processed individually. The other store helped me with my phone and getting 2 QR codes, and politely helped me understand the policy for the future. It was all handled quickly in a few min. This location was rude, dismissive, and gave no explanation. They also charged the woman ahead of me $5 for a box. After it was all done, it made me think they are just scamming people to buy extra boxes at this location.

Used clean technique caused a minimal pain given thorough follow up care. also given a phone number…read morefor follow up questions.

I've been here several times and had awesome service. I had an issue with one of my piercings (not…read morecaused by them) and they went over and beyond to help me. Customer service is top notch.

two minutes too late... Made a cell for some reason I…read morethought it was UPS Uber there come to find out it was FedEx got back home and headed to FedEx. I'm at a loss regardless, but I wanted to make sure to get in because it was Saturday. Got to the door looked at my clock. One after three people in there. 1 left Miss Brenda at the door. I'm like look labels already made packages already packed. Can I leave the package with you? Explain how I got almost got hit by three cars to bike my tail over to make this delivery. Two minutes too late to leave a package... gosh if this was a place like Myers or Walmart I would congratulate them for getting all my returns. All I can do is reach out every place my experience. No disrespect, but when the employee there starts with a P don't wanna violate anybody's information she would've took it but Brenda oh Brenda, thank you lady for helping someone like me understand I am not important enough. But if I old white lady, you would totally treat me different than a chick for showing me two extra minutes on the was not worth your time to help a person like me. Something needs to change when you lose people like pee and you have people like Brenda eventually you're gonna notice the difference in the decline of sales and transactions. As far as I won't last a one of those in here to get a paycheck and not do anything extra. Thanks for being you, Brenda. I will never come back there except for tomorrow to package you told me I wasn't important enough to take today.

Love this local establishment to ship my packags. They are fast, friendly and the space is always…read moreclean. Ashley was a delight to work with today. I like that she scanned my ID so I wasn't reading off my address, and that she checked triple checked my shipping information. I was given options to ship with date expectations and everything. My receipt had my tracking number that she highlighted in yellow. Overall customer service top notch.