Great store!! The staff is awesome and very knowledgeable, they can help navigate the deals that are offered.

I honestly don't think our experience could have gone worse. What should have been straightforward transfer of our existing lines to Verizon turned to a saga that has stretched into 6 weeks and involved hours of my life working with customer service to figure out. The latest issue is that the salesperson, perhaps mistakenly or perhaps dishonestly, told us we'd get a $200 credit per line we transferred, and I'd just have to call Verizon customer service to apply the credit. Lo and behold, I called today to have the credit applied and they have no record of any credit and no way to help me. Their suggestion was that I return to the store and ask the salesperson to straighten it out, which, given the previous 6 weeks of issues, feels cruel and unusual. read more

Of note the previous reviews are not of the current management. Knowledgeable and helpful staff who take the time to assist their customers with both purchases and problem resolution. read more

Firstly, before selecting to give these guys business you must consider what services you need and remember this is ~NOT A VERIZON WIRELESS~ corporate store. If you need phone accessories or simple fixes like insurance claims or general technical help etc, go ahead and use these guys. If you need anything else that requires a competent employee or manager - like... switching from sprint or tmobile to verizon services (anything complex beyond purchasing accessories rather), this is not the place for you. Take my word for it.... I have been lied to and wronged by this company. If you want further detail on my story please feel free to ask at this email address Tnutty066@gmail.com. For short, I was forced to go to the corporate store to receive my $695 Am Ex. from switching from Verizon to Sprint when this company had the contract for sprint. The overall process took me 4 months to resolve, as this company lied and treated me very poorly the entire way. Honestly I am writing this is to as a fellow citizen and warning you so that you don't have to go through the same thing I have experienced. Listen to these next few words, Be. Careful. When. Dealing. With. Contract. Cellphone. Companies. Again, if you have any questions about my experience please don't hesitate to contact me via email. Tnutty066@gmail.com read more

I went into the store on Saturday and had a wonderful experience. The associates could not have been more gracious and cooperative. I was not in the store for a very long period of time and the service was excellent. Benjamin Slepica was fantastic and as knowledgeable as anyone I've seen at this particular store Donald F read more

A cluster of epic proportions the which i've never seen in my 55 years. It should have been simple enough. I bring my 4 year old phone in to transfer to Verizon from Spectrum for a "free" I-phone 13. They guaranteed the phone would be free with my trade in. I sign all the forms, etc and they say i can take my old phone with me and the new phone and when the transfer happens I just need to switch to the new phone. Then after about 40 minutes they say I can't take the new phone because my number had not transferred from Spectrum. Now it will take 3 hours to transfer. So i had to go out of town and sure enough 4 hours later my spectrum phone quits working....so you would think the transfer started, not. Two day's later after not having my phone i return from my trip and sure enough my phone still isn't ready. I watch as the employee (which all seem nice enough) gets transferred around the Verizon 800 number which finally ends with them asking me to start the process over. Obviously i told them what they can do with "starting over". 3 visits, 2-3 hours and now i don't have a new phone on my number is in limbo and i can't use my cell phone. Thanks Verizon. read more

Had a great experience! Val helped me pick out a new phone after mine had crashed. He transferred all of my data, applied the liquid screen protector and case to the new phone...very polite and did a very thorough job in reviewing our account. I would highly recommend Val! read more

Terrible place, dont go there, not a corporate Verizon store. They charged for transferring your phone but dont tell you until you get the bill, 20 per phone. Bought BOGO phones and was told all you have to pay is taxes. With BOGO accessories. Bill was over 600.00, didnt give BOGO on accessories. 1st bill came another 30.00 per phone for activation. Biggest scam ever, stay away!! read more

This place is the worst! I bought a new iPad and a new iPhone. The phone had to be ordered and they said they would ship it to me (I live 4 hours away). It took over 2 weeks to get my new phone when I had a Fed Ex confirmation the store had received it a couple days after I had ordered it. Then they added line charges to my Verizon account with inquiring if that was okay. I returned the iPad and they still charged my a restocking fee. Which at first they tried to charge me a $75 restocking fee but it was reduced to $35. Now, they "ordered" my cell phone wrong through the system and it has taken 2 days with Verizon and Apple customer services to get it activated. It just has been a frustrating experience and when I call the store, they haven't been helpful. read more

This store is terrible. My story: I purchased 3 new phones. 1st- they entered the wrong phone number in one of the phones. I did not catch this until my son tried to call me. I had to return to the store to get this fixed However, I was charged for activation on the invalid phone and my valid phone numbers. When I received my bill, I was billed for the activation charges again! This was not enough problems.... next, they did not give me my state employee discount that they said they would. I never received a receipt for the i-phone- it was not online like I was told. Do not go here unless you want nothing but frustration. It has taken me hours to get these issues resolved and a LOT of time and frustration. read more

Stopped in for a cord to charge my phone. I bought the wrong one and brought it right back in to exchange it. I asked the salesperson Benjamin Slepica what the difference in price was for a car charger, he said a few dollars. As he was entering the sale into the computer he was fiddling with the box under the counter. I asked him what he was doing and he said he was scrapping the price tag off for me. I asked why would I need the price tag scraped off. I went to the wall to check the actual price of the cord and he said. oh... this one was marked wrong. I assume he works on commission and is scamming every customer he has out of every penny he can get out of them. The manager intervened and gave it to me 50% off because he realized what a dishonest transaction Benjamin Slepica was trying to pull over on me. I highly recommend if you go to Verizon not to work with Benjamin Slepica - very dishonest individual. read more