My boyfriend and I initially came here just so he could pick up his replacement phone. Well, I ended up making the switch from AT&T to T-Mobile because they were having a promotion and Juan the store manager was super attentive! He was really quick with the process, informative, and super friendly. I really recommend this T-Mobile store if you're looking to get service. read more

Came in to the store today 5/8 to get my screen protector changed, checked in & the associate confirmed he had the screen protector in store, waiting 40 mins to an hour for the associate to let me know he couldn't change my screen protector because they "don't do it in THIS specific location" extremely frustrated they could've told me that from the beginning instead of having me wait for so long for NOTHING. Come here if you want to wait 1-2hrs read more

We waited over an hour just to receive help, and during that time staff repeatedly walked past us without offering assistance. When someone finally tried to help, he told us he didn't know how and said we would need to wait for someone else. That wait took even longer. Overall, the experience was extremely unprofessional and frustrating. read more

Been waiting here almost a hour. One guy working like 10 customers already walked out worst customer service

The store manager Juan and assistant manager Pedro sold a apple watch to my mom (elderly woman)knowing that she didnt have a iPhone. They took advantage just to make a sale. And also Juan sent my mom to a different store to pick up a new phone. He told my mom that he had confirmed with the other store that the phone was in-stock and available and when she got to the new store she was told that they didn't have the phone in-stock. He lied to a long term customer and was a manager why would he suggest to change phone carriers instead of helping her. It is sad that people like Juan and Pedro represent T-Mobile. read more

Good customer service! Fast and to the point. We had an issue with the bill and Edquardo was very attentive and helpful. That is very rare to find now a days :) Store clean and organized. We definitely be back for any services recommended/provided from this business!! read more

T-Mobile Authorized Retailer - New Apple product - Mobile Phones Near Me - Moreno Valley, California

I have been waiting 30 minutes for Jeffrey to complete one transaction. He had total disregard for the other 5 customers waiting. I walked in, no welcome. I asked if there was a sign in list and he said he was keeping it in his head?! Absolutely no excuse to treat customers like this! This is the 3rd negative experience I've had at TMobile's. Customer service needs to retrain their employees. I am passing this information on to T-Mobile corporate. read more

I place a warranty order it was delivered at the store 11/22 it was received by Jeff when I called the store they tell me they don't have it so I called 11/25 no one answer I called 4 and nothing so I called again on the 11/26 and they answer and said no they don't have it so I ask to speak to a manager and they put me in hold and they just hang up on me so I called customer service and they called they called the store and will not answer and hang up so they tell me to go to store so I go to the store while I was waiting Juan the store manager come out and I ask him if he can help me out with my issue that explain about the warranty order and his answer was nope I'm clock out and I will not help you out and walk out great customer service so I waited for someone to help me out and they me nope they don't have it so I called care and they told the store rep the phone was delivered and they said no and that they will not help me out and went to help out other people I'm very disappointed with the store and there leader Juan as manager I hope the district manager Paul can train his manager to be better leader very disappointed that they couldn't take there time to help me and try to read more

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Worst customer service ever. Went two times to this location and left both times because they were taking forever. Don't go to this location and save your time. read more

No es nada contra el personal hacen lo mejor que pueden esta es la segunda vez que visito esta tienda y mínimo 2 horas ahí esperando poco personal demasiada gente. Time is money me cámbiare a att read more

dont come to this store they steal from you and add accessories and Trackers that you don't ask for and they say it's free read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Moreno Valley, California

OMG ! Karl you are the best ever. You work so well with complicated customers. I am still here as you work with my friend that is very complicated actually medically inclined. She is a happy customer now. I want to personally thank you Karl for your patience, your integrity and you are just awesome. T-Mobile you have a good one right here. Can't express how happy my friend is. We leave with a smile. read more

T-Mobile Authorized Retailer - Karl and my friend, Customer - Mobile Phones Near Me - Moreno Valley, California

WARNING PLEASE READ WARNING If you are elderly or unaware of how this industry functions or unable to be firm on what you want be warned that you will be sold products and services not in your best interest due to slimy, unmoral, and borderline illegal practices at this location. I will briefly explain below the situation at hand. My mother was in the store, she is 60 years old and was completely manipulated and taken advantage of the situation by Ricky and the Asian(maybe Filipino) that was the supervisor/lead/manager on duty or so it seems. On 10/4 my mother was in the store that has not have a cellphone for quite some time because she truly doesn't need one. However, recent events have urged her as my father has suffered a near fatal heart attack the night before my mom went to this store seeking service. Our family has been long time, loyal TMobile customers to TMobile and this event won't change how I see TMobile, however, it will definitely prevent me or anyone I know from ever entering one of these third-party stores. I have never EVER had any issue with transparency or customer service at any CORPPRATE location so if you need to do business, drive the extra few miles to visit a location where they won't SLAM phone lines on you at a different price than advertised, then when you ask to rectify the situation because it was a mistake(regardless of whose fault) they say they cannot do anything except open new lines at this location (which is a complete lie) Like I said my mother doesn't do this type of stuff often as my dad is the head of their household and given the situation of my dad almost dieing from a heart attack my mom needed to step in to take care of business and what an awful first time experience for a great wireless company it's a shame. She walked into a store and was gathering information to make a purchase and had already done her research online about plans she wanted to ask about. She really needed only one phone line but wanted to ask about deals on 2 phone lines. She asked about their senior citizen deals and bug surprise here they have "never heard of it" how convenient. My mom is not a stupid person, but she is a very trusting person which with all the recommendations to set up a service at TMobile how could she not be trusting to her own family's advice. Furthermore when telling the rep that it's on the website the rep opened the website and went to deals and selected the criteria for senior citizens and low and behold ALL THE PLANS WERE THERE!! Definitely not the third party retail store. So ask they begin to sales process the rep is clearly trying to hide the pricing on the screen by scrolling past the 27.50 price per line for 2 essential senior citizens lines as I will post screen shots of the online pricing on tmboiles website so you can view yourself. My mom like I said, isn't stupid, she asks the rep(Ricky) to scroll up and there was a very shady tactic to scroll very slowly creeping up to the top of the page before scrolling past the same are in which my mom was trying to guide him (okay, benefit of the doubt - maybe an honest mistake) He then by the grace of God finds the price on the line where it says $27.50 per line for 2 lines totalling. $55+taxes and fees. This is what my mom proposed she wanted to ask about but in reality she wanted the single line for 45/month as long as she can get a free phone she is good.. Anyways, once the first line was opened it was the 45$ line for seniors and that's ok, except the Filipino/asian MOD had cut in and suggested insisted on doing the second line anyways because it's almost the same price "as the first one" so naively mo mom says yes as this point she's been in the store about an hour and just wants to leave because of her social anxiety. So what do they do next you say? They charge her a second activation fee for a simcard and provide no phone to a second line and SLAM a 65$ essential line on her without disclosing what charges were being made to the account and she was told she was getting the 2 for 55$ essential senior plan verbally. They did not add my mom's email before the transaction so she has ZERO order summary or order confirmations, and on top of that they lost my mom's old simcard from her phone that she was trying to get activated after years of non-use which had all her contacts on it. Zero compensation for that, but that's a small feat of this entire transaction. TLDR: do not use thirs party retail stores, call in Monday through Friday at a decent time and get a company sales rep or agent to assist with ANY transactions, period. If you need to go to a store make sure the store is a corporate or official store not an authorized retailer (sorry for all the good 3rd partys out there I know they exist) but think of how many other people were taken advantage of and mistreated. I was able to rectify this situation over the phone in a matter of 10 minutes and I will be filing a complaint to TMobile and the FCC. read more

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I stopped by to activate my phone, it was a bit busy but everyone was friendly and welcoming. Juan helped me and went out of his way to help me change the pin and activate my phone. He was professional and offered me their promotions going on but we kindly declined, I appreciate him not pressuring me. We did wait a bit our turn, but when it was our turn, we were in and out. Would highly come back here to Juan read more

This particular T-Mobile lacks professionalism they like taking advantage of Latinos and African Americans they give you the runaround and they make you wait as long as possible so you give up and walk out the door never give you a straight answer the sales reps that I'm talking about is Juan the manager/ and sales associateDiego/ read more

Came in tonight before they closed and was turned down by the previous T-mobile location I went to and thank god for Chris who was kind enough to help me out with purchasing a new wifi router my night is saved !! Service was kind and fast !! read more

I absolutely hate coming to this store. There's never enough staff to accommodate the customers. The idiot-manager, JUAN, literally told me it's his responsibility to help "all of the customers who come into the store" regardless of who enters first. He called customer service and handed me the phone and said "tell them what you need." Really? I had already done that from home, which is why I drove to the freakin store! I spent 2 hours in this store on 2 consecutive days before they were able to initiate service on a brand new iPhone 14 Pro that I bought "from T-Mobile." Today I'm back to return a Home Internet contraption that has the poorest reception/speed that I've ever experienced! As I type this, there's 7 customers in the store and only 2 workers to help them. The worse customer service ever! This place is a joke and JUAN needs to be demoted. Yep, he's one of the 2 that are here right now. I hope to never have to come here again. I HATE THIS STORE! read more

I had a great experience at this store! I got help from Ari on my first visit, when I was looking to switch over and she was on it! She went above and beyond to help me find phones and a plan that was going to work for my family. She was patient and answered all of my questions with understanding and a great attitude. On my second visit Ari wasn't there (wish I could have thanked her again) so Ricky helped me. He was patient, funny, and also went above and beyond while going through the activation process of three phones. There were some bumps in the road with my previous provider, but Ricky was able to handle everything with ease. Their support and great customer service was appreciated. If I ever need support again I will definitely be returning to this store and looking for Ricky and Ari. read more

Went there for new SIM card for phone that's on my plan, they could not get the phone working with new SIM card. They asked for my phone number. I left tried to make a call with my phone was unable to. Brought phone back to store, they took a look at my phone said it probably too old, and I may need a new phone. Took the phone to the other T-mobile they replaced both SIM cards no problem. I am suspicious of this T-mobile that they are at time untrueful in an effect to get you to purchase a new phone. read more

I went in a couple of days ago & got amazing help from Adrian. He was very helpful & did a great job throughout the whole time I was there! I will definitely go back to Adrian whenever I need assistance with my phone! Also, music was really good! read more

This store doesn't even deserve the 1 star I had to give it. I went to this store a few days ago just to change a phone number on my current account (which should've just been a $15.00/fee) and ended up being charged $35.00+ to setup a new line and had additional lines added to my account without my consent!!! Very Frustrating. And come to find out this store is not a corporate T-Mobile store it's an authorized dealer store (which T-Mobile should take away!!!), not only the horrible service and experience. This store is not managed appropriately!!!! If you have a store full of customers with only 2 reps to help and it's 1230pm, you do not send the other person to lunch especially since the store just opened at 10am!!! I was there nearly 2 hours for this 1 simple task and left there with more issues, had to visit a different T-Mobile store (which was a corporate location) and they fixed this stores errors and refunded me the extra I should've never been charged in the first place and was out of the in less than 30 mins. read more

Came here on July 1st around 10:20 AM. I ordered a phone online and came in to get it activated. The girl working told me I had to go to sprint or call sprint to get it activated because she couldn't do it. This is the second phone I am activating, and the first time (different T-Mobile location) I got it activated with no problem. Giving this place 1 star because I felt like she was being lazy and just didn't want to do it. I even mentioned that I got a previous phone activated by T-Mobile. I left the store and saw posters saying "sprint customers, you're in the right place", but apparently I wasn't. read more

Came in to upgrade my phone & received excellent service from Adrian. quick and attentive service.

The manager Binh is no where professional. I had a problem with how his employee Mariana worked. He brings her to the table where he was attending me as if she was going to resolve the issue. For me and her to be basically almost screaming at each other to see who would talk louder. That's what a manager is proud of at the store? I get we in a pandemic but the manager should not be manager I work in customer service and for him to have the audacity for a regular basic ass employee to talk to customer like that. No, doesn't fly with me. You best believe corporate will hear about the employees working at that store location. PATHETIC read more

This is the worst place to get a cell phone. The guy Richard was very rude and disrespectful. He wouldn't call to verify information about the phone plans with Tmobile. Very upset and left really almost not wanting to switch to Tmobile after dealing with this clown. Not professional and shouldn't be in customer service. I am never going back to this store. He went crazy just for asking to call tmobile to verify information read more

I have been lied to many times from the sales and customer service department. I've been hung up on from the customer service department more than 15 times. Different prices were told to me regarding plans. I have and still have conflicting information regarding t mobile paying my sprint bill or my phones off. I don't know what's going on and I have to end with Sprint like now. I've contacted the Better Business Bureau twice now. And have not heard back from T mobile. They may be cheap, but every other part of the company is horrible! STAY AWAY! I am serious. Save your sanity and go with ANYONE else but them. read more

The T-Mobile on Alessandro there's the manager in there is very rude it's a third party place I don't go to 3rd party places to pay my bill but I went there to go pay my bill and she was very rude and every time I go to the T-Mobile over there on Day Street there's no problem what is wrong with the T-Mobile on Alessandro the manager is very rude I refuse to go back in that store to pay my bill when I live close to there I rather go somewhere else then the walk in there and let her have my money every time I leave there I am very angry I don't recommend that T-Mobile on Alessandro third party read more

Thank you so much Karl and your team ! , Amazing customer service from everybody there. We had such a great experience and left super happy!

DIEGO!!!! Is there really anything else I should really say. He was super helpful and super friendly, I walked in and was greeted with his big smile. He asked what brought me in today and I told him I wanted to switch carriers. He told me that I came to the right place and that he would take care of me. I ended up opening 2 lines with him within minutes. I was in and out of the store in about an hour and a half. Made my day easier and overall satisfied. Definitely will recommend him to friends and family. read more

Walking into this T-Mobile store my experience at the door was extremely pleasant. I got greeted right away by Anthony, he was very friendly. He was able to explain the plan I was getting with much detail and did not leave me with any questions. He mentioned all of their promotions and was able to get me a good deal! I would definitely go back and ask for Anthony C. 10/10 would recommend. read more

Unlike other T Mobile stores i had visited in the past, i was immediately welcomed in with smiles and nice faces. I spoke with the assistant manager, Jessica, and Amber, a representative. I came in to upgrade my phone, and they also gave me a great deal on an apple watch. They were so helpful and patient with me, this is my new go to store! Thanks girls! read more