Unbelievable service! I dropped my phone off on Monday June 2nd and picked my phone up the next…read moreday. Service was extremely fast and great! Phone works better than it ever did. I will continue using this service. Best Cell Phone repair company I have used and I have went to many companies. Elizabeth helped me with my phone and she was so nice and provided great service. Great Prices for Great services. I tell all my friends to go here and I live in Corona. Well worth the drive!

Great service and a nice guy. My daughter shattered her iPhone 7. A friend suggested this place. He…read morefixed it in about 30 minutes for $75. It looks brand new!! Thank you. I highly Recommended this place!!

I went to upgrade my phone from an old Samsung to a new Motorola. The guy who helped me said that…read morehe couldn't transfer data from my old phone to the one he sold me. He wouldn't even try. After backing everything up on my computer, I did the transfer at home, and wouldn't you know, it worked just fine. I think he was lazy or brand new and didn't know what he was talking about. 2 stars because the wait wasn't bad, the store was staffed well, and they also had my phone in stock when other places around us didn't. I also had to make an extra trip to turn in my old phone when it could have all been done in the one visit.

They were not able to help me set up a new business account. I waited four hours one day and 1.5…read morehours the next day and still nothing was accomplished. They have a very bad and complicated system for business owners. I would not recommend any business owner go through TMobile.

Javier went above and beyond to help me replace my phone. I ordered a new phone for Christmas but…read moreit kept glitching. It was clear I got a lemon. Javier tried everything and it came down to replacing my brand new phone with a new phone (doesn't make sense but ok!). The manager Bobby also helped with the process. Great customer service through and through. PROS: friendly staff CONS: somewhat long wait times depending when you go

Visited this particular store branch on Friday, got two phones upgraded. Ethan was very helpful…read more I figured I'd go back again the next day to upgrade my wife's phone. Got a different sales person, didn't catch her name but I never got brushed off so fast. Literally told us they have no more phones left after over hearing other reps while we waited that they are still some in the back. Was told to go to Best Buy so we did. The salesperson at Best Buy told us she probably redirected us to Best Buy because the sales rep wasn't going to get a commission for helping us. Good to know now I won't come back to this stores

My boyfriend and I initially came here just so he could pick up his replacement phone. Well, I…read moreended up making the switch from AT&T to T-Mobile because they were having a promotion and Juan the store manager was super attentive! He was really quick with the process, informative, and super friendly. I really recommend this T-Mobile store if you're looking to get service.

Came in to the store today 5/8 to get my screen protector changed, checked in & the associate…read moreconfirmed he had the screen protector in store, waiting 40 mins to an hour for the associate to let me know he couldn't change my screen protector because they "don't do it in THIS specific location" extremely frustrated they could've told me that from the beginning instead of having me wait for so long for NOTHING. Come here if you want to wait 1-2hrs

I was a Verizon customer when I walked in. My service wasn't working, there weren't any Verizon…read morestores inside the mall so I walked in to ask the employee if he would happen to know why my phone wasn't working. Apparently, Verizon's network had gone down. It wasn't the 1st time I experienced it with them. Long story short, I switched to the dark side. DARSHAY was so helpful!! He took his time helping me, answering all my questions and setting up my service. I would recommend him to anyone contemplating on going into their store. So far, so good. Glad I switched.

My husband and I transferred service from T-mobile to another carrier. Come to find out after the…read morefact, the devices we had on our bill were not connected to the write device. Our phone numbers were connected to a watch, etc. And since we are no longer customers, they could not help us, even though the gentleman I spoke with could see proof of the phone lines connected to the correct devices. One person said "Why did we not notice this before." Unfortunately even if I need to change carriers in the future I will not go back to T-Mobile.

My wife and I have been going to this shop for many years. We've been getting new phones and great…read moredeals from him. The service is always right on and fare.

This store always delivers. I got a new battery for IPhone 5 at start of October, now what? It's…read morecrapping out already? No worries, he inspected my phone, looked a few things up, and it's a bad battery. He stood up the warranty and gave me a new one. Out the door in 15 minutes. Great service on all phones. Highly recommended.

After receiving horrible service from the Perris location, I came to this Moreno Beach location and…read morereceived fast and excellent service from Diego and Danny. Both greeted me as soon as I walked in. Service from Diego was top notch from beginning to end. Danny assisted in closing out my transaction. Don't sleep on this location.

Great experience! Patrick, Abel, and Kenny were all very helpful, informative, professional, and…read moreprovided the best customer service. I went in to pay my bill and ended up with the most current equipment and learned about the recent offers. I definitely recommend this location. If you want to leave with a positive outcome, this location is the right place. Thank you again!

Went to the Verizon store and was taken care of by Art, the technician, and Vanessa, the store…read moremanager. Service was awesome. Got a new phone (Vanessa had sold me my old phone 6 years earlier), and a new tablet for my wife. Couldn't be happier. Even though I live in Hemet I went to the Moreno Valley store because Vanessa had moved there, and I had several great experiences with her previously. When my wife starts nagging me for a new phone, I'll be back. Thanks again!

I have been with Verizon for over 25 years, I have upgraded my cell phone several times in the…read morepast, today (June 22 2026) I thought I would upgrade my cell phone to a new one, first thing I had to do is register in the store and be put in the queue for a salesman, then one of the reps came up to me and interrupted me as I was filling in my information, I had to repeat myself several times to him to be placed in the queue, it would of been easier if he let me finish it myself. I waited about 10 minutes, not too bad. A young lady greeted me who was going to assist me in my upgrade. As I was explaining what I had for a trade in, she cut me off and interrupted me as I was telling her what I had, then she asked me a question about what my cell phone was doing, I started to explain and she cut me off again, got past that question and she asked me another question and again as I was explaining again she cut me off one more time, I was fuming at this point, but I stayed in control, she did it one more time as I spoke and I told her she needs to quit talking over me as it was rude, she just looked at me like I did something wrong. I was so mad at this point, I told her she was being very rude talking over me and she began to talk her salesmen nonsense. I told her I had enough because of her rudeness and I got up to leave the store. The rep who helped me looked at me like I did something wrong and told him she needs to quit drinking so much coffee. I don't know anyone who likes to be talked over like it's normal, I was so pissed as I left the store. If you need to buy or upgrade your Verizon cell phone from this store beware you will be dealing with rude sales staff. Best Buy was right across the street so I went there and the Verizon young lady there was so helpful and went over my options. I hope Verizon or the store manager or store owner calls me so I can file a complaint. 23 June 2026 UPDATE from Business Owner (see their response) It's a disappointment seeing that the business owner classifies being treated badly by rude company employees as a "bad experience". If the store had an HR department I would visit them, my question to the business owner is: how are you correcting bad behavior by your employees? I will NEVER go back to this store again, sort of questioning my long term partnership with Verizon.