I called T-Mobile to disconnect a line and to transfer our land line from spectrum over to T-Mobile and they ended up disconnecting my line after I specifically told the employee which lines not to disconnect and which was the land line as well as the other. After calling 2 days strait and hours on the phone trying to resolve this issue a different employee told me I can just walk into any T-Mobile store and an associate can help me there. So I walked into this store and surprisingly no one acknowledged me or greeted me except for one associate whose name is Armen. He was able to fix my issue within 2 min. He was very knowledgeable and also offered great customer service. read more

Don't even bother coming to this store ...the worst customer service ever. The manager seems useless and can't even resolve the most basic problems. This store is third-party owned, so save your gas and time. Go to the T-Mobile at Victory and Van Nuys instead -- the customer service there was amazing. You might as well tear this building down; the workers here are completely useless. The manager, Anthony, needs to find a new job. He doesn't care about your problem or trying to resolve it. His quote of the day " I ain't gonna deal with all of that" Do your job. It's literally the bare minimum read more

Yesterday afternoon, my mother visited this T-Mobile store seeking help with her brand-new iPhone 17 Pro Max, which she purchased directly from the Apple Store. Since we are T-Mobile customers with active lines, she stopped in hoping for basic assistance after the screen went black. Unfortunately, the experience was very disappointing. The representative told her the phone was irreparable and that it would cost around $500 to fix, then immediately recommended that she purchase a new phone. Later that same day, my brother looked at the device and resolved the issue with a simple hard reset. The phone works perfectly. It's concerning that a straightforward troubleshooting step was either missed or ignored, especially when the advice given could have led to an unnecessary and expensive purchase. This felt less like customer support and more like an upsell aimed at a customer who trusted the guidance she was given. As long-time T-Mobile customers, this experience was frustrating and disappointing. I hope management reviews how technical issues are assessed and ensures customers receive honest, accurate support Español Ayer por la tarde, mi mamá visitó esta tienda de T-Mobile buscando ayuda con su iPhone 17 Pro Max completamente nuevo, el cual compró directamente en la Apple Store. Como somos clientes de T-Mobile con líneas activas, acudió esperando recibir apoyo básico después de que la pantalla del teléfono se pusiera negra. Lamentablemente, la experiencia fue muy decepcionante. El representante le dijo que el teléfono no tenía reparación y que costaría alrededor de $500 arreglarlo, y de inmediato le recomendó comprar un teléfono nuevo. Más tarde ese mismo día, mi hermano revisó el dispositivo y resolvió el problema con un simple reinicio forzado. El teléfono ahora funciona perfectamente. Es preocupante que no se haya considerado o intentado un paso básico de solución, especialmente cuando la recomendación pudo haber llevado a una compra innecesaria y costosa. Esto se sintió menos como atención al cliente y más como un intento de venta dirigido a una persona que confió en la información que le dieron. Como clientes de T-Mobile desde hace tiempo, esta experiencia fue frustrante y decepcionante. Espero que la gerencia revise cómo se evalúan los problemas técnicos y se asegure de que los clientes reciban apoyo honesto y preciso. read more

I have to tell you that this is one of the worst locations. The staff are young and frankly very rude. I had to deal with an incorrect bill inside the store and the young man who helped me was less than polite. I ended up calling the main office and had a lovely woman take care of my bill. In fact, she told me to report him. She was appalled at his behavior not to mention that it makes T-Mobile seem like a company that you would not want to be associated with. *T-Mobile needs to do random store visits and check in on their employees attitude with patrons. Just saying... read more

Always use this store for my T-Mobile related business. So far they were very helpful, especially Andrew is very professional and courteous. He remembers u almost by your name. Anyway that is the case with us. The wait times are not very long , especially if you go in the morning. Update: I don't know what is going on with their phone service but I have been trying to call them since this morning, but the call is being dropped every time, no voicemail is set up read more

T-Mobile Authorized Retailer - Inside - Mobile Phones Near Me - North Hollywood, California

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Matt and Hector are amazingly talented and hard working. Matt helped us get upgrades I got a new iPhone 16 and my son got an iPhone 14 and now my husband wants an upgrade I knew it I told you Matt. Comin by tomorrow I want to come tonight but no one is answering phone. read more

Gio was amazing. He helped my dad & I very well. We are happy to be T-mobile customers:)

Great service went in with my daughter needing a SIM card and we waited about 5 minutes. The staff was friendly and helpful and extremely efficient. Good customer service experience. Thank you guys!! read more

Mike was very helpful in helping me with adding lines and upgrading my phone. He was very informative and kind

This place is a SCAM. First off, this is an "authorized retailer", not a corporate location. Bob blatantly lied to me & completely misquoted me for their iPad promotion. He told me that "because I've been a customer for 13 years", they had a promotion for 2 FREE iPads for an extra $28 per month, which is the cost of internet. I asked him probably 10 times to confirm that it would only be $28 extra per month & he promised me. However, I felt wrong about it so I called customer service & they confirmed that was a straight up lie. The iPad cost $99 EACH & there are also set-up fees, etc. This place literally just wants to make a sale & will lie to your face. DON'T GO HERE, BOB WILL LIE TO YOUR FACE TO GET A SALE. read more

Horrible service ! Very sketchy and rude. Didn't help us at all! Kept lying to us and said phone was damaged but he had previously helped us out . Took the phone to the back and all of the sudden it "had damage" people are young and useless ! He also had other coworkers go to the back with him when all of this happened! Moved to Verizon ! read more

It is the worst T mobile location, there is no service, employees cant resolve any problem you have , you can only make a payment or buy something there. I was there at 12.042024 at 12:00 manager was not proffessional, somebody said him that he is the president of US read more

Bobban was a very helpful representative and knew how to handle multiple customers. He made the process very easy and quick. Great customer servi read more

Man honestly efff this place... ive been comin here for 6+years and everytime an employee or the employee stated he/they cannot help fix my account when i bought everything from this location and stating to call 611...why in the world do i need to call myself and tell them that hey my account is showing iphone 12 instead of iphone 14 when i bought all my iphones from this location and it shoulda updated automatically ....and also stated that they cannot fix it themselves and that i basically have to waste my time calling tmobile for their mistake ... like at this point i had to come here and leave a review making me go the extra mile. read more

Rude service during call. I called in to ask some simple questions and the employee on the other end abruptly hung up the phone after I thanked her for helping me out. I don't expect a whole speech but a simple "you're welcome" or "goodbye" would have been normal. Felt like I was a bother, hope she has a better day. read more

Horrible customer service for the second time in a row. I hesitated coming here with family because of the last experience, which the woman told me that to get a new phone I had to upgrade plans (which was a lie according to the other store I successfully purchased one at). This is the closest T-Mobile so I tried again hoping that the energy would be different. The woman, super serious, says "how can I help you?" but then starts talking on the phone with another T-Mobile person. She comes back, I let her know we purchased the phone at the north hollywood store and they told us we could come in to a store and get the contacts transferred. She says "oh we can't do that here." When I ask if she has an alternative, she tells me I need to call the stores to see which has the machine that can make the transfers because they don't there. Okay, I then ask if she know which ones in the valley has the machine or if she could call for us. She says no. Okay...no other statement from her, my family and I just look at each other (having been warned about the possibility of this experience before we arrived), and go to Lankershim store hoping for better service - which we definitely received. read more

T mobile Kept asking me if I wanted this or that my bill went up some but I could offered it but lenth I don't know what happened I one payment close to the other I tried to get them to put one bye a couple of weeks and they told me no after being with them for 6 years and them pushing me to add stuff that made my bill higher so I gave them my finger I'm filled against them in court so they did everything they could do to mess up my credit read more

T-Mobile Authorized Retailer - Spin on life - Mobile Phones Near Me - North Hollywood, California

Racist and worst customer service from T Mobile. I've been with T Mobile / Sprint since 2014, and this is the worst store visit I ve ever had. I am also a long time investors in Sprint and when the companies merged I ended up being an investor in Tmobile. When we first tried to enter the store, there was a guy with Tmobile uniform sitting outside the store, and he asked us to wait. We waited on the sidewalk for about 45 minutes while they served and allowed other customers to enter. Later, when we inquired, they said, "only one of them knew how to work the computer, and that person is taking his lunch. "I mean, really others don't know how to operate a computer. ? Anyways, after waiting for an hour, we went inside. This employee who claims to be the manager and knows the sprint system asked us what we need to get done while another young white employee was standing next to him. I guess the idea was to train the other fellow. Which is fine except that guy was singing and dancing between keystrokes. Not only that was really unprofessional. He can't even dance nor sing ! It was so painful to watch. Then we stood there for another 15 minutes while they were trying to log in to the system. Then when we asked a simple question it took them another 10 minutes to figure out how much do we pay monthly. This is when he starts to make no sense. I asked them about the bill and this guy lied and said, oh yeah, you have done it online so ve paid online activation fee. But we did it at another store. Not online. Then we asked about upgrading the phone, he started lying again saying, we have to pay $270 more just to upgrade. Not only he lied he was giving us attitude while his fellow training kept dancing and singing... oh and that guy outside the door sitting on a chair, kept yelling at the dancing guy asking him to help with stuff. And finally they said this is a brand new phone so that's why we have to pay that extra but again that was a lie. This phone is to two years old ! At this point we left but the dancing guy made fun of us and made racist remarks behind our back !! Then we went to a different store and they took care of us like how Sprint/Tmobile has always done. ! And we only had to pay taxes for the new device. This store is a disgrace foe tmobile brand. Ps- for a being a phone company their phone number on the business card didn't work. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - North Hollywood, California

I never write Yelp reviews but this store sucks, I'll never go back. Waited forever with hardly anyone in the store then when more people came in they helped them really quick and then asked if I was waiting( no I'm just standing here for the ac). Never coming back, there is no hurry here and slow service. read more

I have been a T-Mobile customer for over five years now they truly go out of their way to provide a great service always fast to fix an issue Thanks read more

Bad services, I want a prepaid phone, and Whit out tell me they put me in contact, it was a nightmare, trying to get out of that

Zero stars.. Jessica deserves a negative 10. I went to get my family and I new lines. And she made it a business account without my authorization. She called it "Guerrero's flower." She didn't even ask me if I was a business owner. This is ridiculous as well as FRAUD!! She is making fake accounts using people's (MY) information.. for what? To get a bigger paycheck... That under my book is called FRAUD!! That's not part of helping people for their needs as well as great customer service. I would also like to state that her customer service was horrible. Rude tone, acting like she owed the place. She added to my account stuff I didnt agreed to. This is not the first bad review Jessica receives on here. T mobile you have to get rid LIEING employees and people like Jessica that are taking advantage of your companies name to do no good.Hire people who are honest and really there for the customer. Listen to your customers before you loose it all for an "Idiot" like her. She is ruining the brand and your guys name. T- mobile you will be hearing from my Lawyers for allowing stuff like this. You can also assure that I will be canceling my account. To people out there Jessica is FRAUD!! Stay away from her. read more

Pro-tip: Uber/Lyft driver? Get T-Mobile or Verizon, but DO NOT get Sprint! After switching from crappy sprint to T-Mobile (been told in a year they might merge) , T-Mobile unequivocally works better for Uber/lyft driving as less black/spots and good signal at LAX means my efficiency is much higher. And only at ten dollars more a month, totally worth it. Now for the downside: not even a week in (so small sample size) I notice that the buffering times to stream stuff (non-work related) for leisure is of lower quality than sprint (surprisingly), but also at much significantly lower speeds. There's always a trade off, so I'll keep T-Mobile (for now) but also see myself switching to Verizon within the future. read more

Worst T-Mobile.... this dudes inside making people wait when it's not even busy. Not my first time coming here and it's always like that. read more

Honestly, T-Mobile customer service here is worse than I've ever experienced. The employees are rude, they handle personal visits before helping the customers, and when you ask them, they go hide in the back. Unbelievable! read more

Never been treated like that in USA!!!! Went to exchange my 1.5 month old phone by warranty. Accept of 2 promised days its took 9. Problem was: phone always gos to SAFE MODE. In a day when I went to pick up my replacement phone, MANAGER of the store said: "We can't accept the phone in a SAFE MODE, store policy." On my question why u agree to replace my phone in a beginning, and it was my second visit to that store on that day. She said: "They (clerks) wasn't suppose to accept the phone for replacement in a beginning" WTFK ????? And I showed her receipt for the phone, she keep telling me its a store policy. Since they didn't know that I speak Spanish, management and employees inside start speak Spanish in a very racist manner to get rid of me quickly. The kept me in wait for good 25 min outside of the store on 100 degrees in Norh Hollywood while they were helping Latino costumers which were invited inside the store(the reason I guess is COVID 19 rules for Russian). On a costumers question what about me in Spanish, manager of the store said that this "white boy can wait, and someone else is helping me". WTFK?????? In Los Angeles???? City of colors and contrasts??? Then she sent me to Samsung Center in Glendale at 5 pm rush hour!!!! God BLESS I called first!!! Place don't do replacement only fixing job and its only by appointment. So manager of the store just tried to get rid of me and go home before I come back. During this, she was sliding my phone(with no screen protector and the case) back and forward to each other on a table like its a hokey!!! In the end, manager of the store placed an expressed shipping to another, corporate store like she said, and didn't tell me that I HAVE TO PAY FOR SHIPPING. I hate complaining this is my first complaining post in my life. But sorry for 20 years living in LA never ever experienced that kind of shit!!!! I wasted almost whole day and God know how many nerves just because manager, one f....ing racist, not satisfied "manager" read more

Specifically writing this review for Sonia. I know she's been mentioned before but it's worth repeating! She's an amazing salesperson-- respectful and honest and knows her stuff! If you are thinking about switching carriers or upgrading your phone, talk to her!!! read more

This T-Mobile is second to none--needed to make the switch from AT&T and Sonia made it painless and quick, was very well-mannered and so friendly that we carried on conversation after my account was squared away. I've gotten a lifetime screen protector from here so I expect I'll be back soon enough and I look forward to it! read more

I wanna say thank you to Sonia and teo at T Mobile I went to get a new phone witch was a I phone 11 they took there time and showed me all the colors I didn't know what to get I asked teo to help me out since I was confused and he told me to get the black one witch I am really happy to take his word and when it comes to Sonia she was great and helped me out with everything and got my new phone as soon as possible I highly recommend Sonia and teo at t mobile great customer service very Professional.... read more

First and foremost I was there with my boyfriend and his niece not as a customer so I was able to sit back and truly see the entire store in action. The first thing I noticed was the "laxed" aka unprofessional work environment. Two of the younger gentlemen were slouched over the counter and lacked enthusiasm as they assisted customers. However, Gregg seemed to perk up upon seeing my boyfriend and his teenage niece approach them. This would seem to be a positive only that his enthusiasm turned into an uncomfortable attempt at flirting with the teenage girl. If he were even mildly concerned with being professional as he was with attempting to flirt and making a fool of himself maybe they'd have more people coming into the store. Although, there was a young man by the name of Elvis who deserves 5 stars in both customer service and professionalism. He was very attentive with the customer and made it feel like a real business and not a teenage hang out to pick up on ladies that walk through the door. Tip to management, make sure to train your employees on how not to harass your female customers, especially those who are underage. Ensure that the gentlemen in your store dress up to code and treat their customers in the same manner that Elvis dealt with his customer so that they have a positive experience. Instead of others like us to who had to deal with an obnoxious and unprofessional Gregg. read more

I wish I could give this place zero stars. The racist lady crystal in the front should never be hired in any professional establishment she has no idea what customer service is. Two brand new iPhone 13 with their chargers and insurance and one of my chargers doesn't work and one of my iPhones speakers doesn't work and they have no help whatsoever after you make your purchase. This place is a scam selling refurbished products as new items and should be shut down. read more

This store sold me a sprint phone that doesn't fully work with a T-Mobile SIM card and on top of that the manager who did my transaction didn't activate the SIM card. I got home and restored the phone from back up and it wouldn't work. After 3 hours on the phone with T-Mobile support, they were able to determine the issue (at the time) and set up my account and activate the SIM card. The phone continued not to work properly- dropped all calls when not on WiFi, doesn't have a setting to switch networks depending on availability, doesn't send texts/emails/open apps when not on WiFi. After two weeks of calling multiple times a day , and now out of the buyers remorse period, I still have no resolve. Phone support can't send a new phone bc they can't over night it and it won't arrive quick enough for me to return the sprint phone to the store within buyers remorse and for some reason the company can't override this even though it is 100% their fault and documented. The store won't order a new phone (stores don't carry 256gb iPhones-they can only order them) unless I buy the replacement outright (for $1000) and then get refunded when the new phone arrives and I return the bad one. My only option for not paying out of pocket is to return the bad phone, order a new one, and be without a phone for however long it takes for the new one to arrive. This has honestly been a nightmare. I've been on the phone with T-Mobile and apple for a minimum of 3 hours a day for two weeks and some days up to 7 hours. I don't understand how a corporation this large has the absolute worst resolution department. read more

I LOVE this T-Mobile store! Sonia is the best associate ever. She was so nice, helpful and knowledgeable! Go to this T-Mobile store!!

Went in yesterday afternoon to ask I about any special offers they might be having if I switched over and got added to my husbands existing account. Melissa and Kevin were very helpful and friendly. They answered all the questions we had without hesitation and greeted us as soon as we opened the door. They need to hire more people like them. read more

No greeting. Had to ask how to get help. Waited 40 min. They didn't finish with the same three customers that they had prior to my arrival. One employee was in the office the whole time, walked through the store without asking if anyone needed help. I'm sure some of the staff is vey nice however no one stepped up and helped anyone that was waiting, listlessly, with no guidance or direction or an estimate on being helped. Won't. Be. Coming. Back. And all I wanted was the free Tuesday hat. Party in the back, customers not invited. read more

T-Mobile Authorized Retailer - All the people waiting. With very little help. - Mobile Phones Near Me - North Hollywood, California

This T-Mobile is unparalleled in the service it provides to its customers. I am always greeted by everyone when I walk in and I am assured that I will be helped right away. They go above and beyond to answer all my questions and always help me find the best deal! I always have the best experience here; the employees are very knowledgeable and always get me out in a timely fashion. I don't know why this store has so many bad reviews I've never had a poor experience. Thank you T-Mobile North Hollywood for being the best! read more

I understand why they have such terrible reviews. If I could give them 0 stars I would! I called ahead of time and spoke to Edgar, made an appointment (because i went in in my lunch break) and showed up 5 minutes early. As I soon as I walk in I'm not only ignored and not greeted by anyone but when I ask to speak to Edgar (who knew I was on my lunch break) they tell me he just left to lunch. So at this point I realize his lunch is more important than his job. When I ask for him again, the manager on duty says he will call him out. I wait some more and by this time I'm 20 minutes into my so called appointment, so I ask for him again. They tell me the manager is supposed to be getting him but the manager is MIA too. I wait a few more minutes and decide to walk out. This is very unprofessional and unacceptable. I am very disappointed with the service I received today. read more

Bed costumer service! I was waiting for 30 minutes to pay my bill. They should have one line only for quick service.

I rarely ever come to my service provider store but in the past when I have with my previous phone provider I always have trouble communicating with the representative. Nervik came through and fully helped me out and at the same time was able to go across the store and help another representative due to the other customer having language difficulties. She helped me out a-z without any issues and did it with a smile on her face which is surprising considering the surrounding different stores in the area. Long story short come to this T-Mobile. read more

I'd put zero if it wud let me...slowest store ever been to. fully staffed still waited over an hour without any seats available for customers to sit. Horrible customer service & no reps knew what they were doing. SUGGESTIONS to MGR: Train staff & reevaluate competencies, have comfortable seats available for your customers & for heaven's sake monitor efficiencies read more