I made an appointment and was greeted at the door…read more I worked with Savannah (sp?). She was thoughtful and helpful - I really feel like she took the time to ensure i made the best choice for myself with regard to my purchase. For future issues I might make a point of driving all the way back to the store even though I don't live terribly close because she was not helpful Thank you Savannah I appreciate it!

I called to pay my bill because my bank account changed, i have paperless billing and the account…read moreis just for internet. with that said i was greeted with a inhuman voice that wanted my phone number, this did no good because my phone is thru another carrier. next i was asked for my account #, I had nothing from Verizon that has an account number so i said connect me with a human after waiting for some time a voice as announcing in a language that is not from here. Now i am pissed. I worked as a phone agent for a long time and was successful. If you cannot communicate with your client, or your employees babble instead of talking. The company is saying F%*# you that is the way it is. Not anymore Fu%*# Verizon and i encourage all who agree with this message to send the same message to Verizon. You want to do business with me an American speak it. Shame on those who employ people who are unable to communicate. they are put into a no win situation which is abusive. thhe company announces to their customers that they don't give a shit about them. Verizon, if you do not take care of your customers, someone else will. It is not Rocket Science you greedy bastards. RM.

I bought a fancy new phone here which has given me nothing but trouble. Three major issues, but I…read morekept thinking that it was my fault for not being "techy" enough, so I just kept trying to figure it out. Then my son got on the thing and it is, in fact, messed up. He told me to take it right back to the store and they would give me support and advice-HA! The guy didn't even look at it. He just said that since I had bought it over a week ago, I had to call Motorola if I had any difficulties. I know for a fact that two of the issues could have been at least somewhat addressed right there, I just don't have the skills, but I guess he doesn't, either. I had gotten this phone planning to upgrade my service and use it as a hot spot, etc., but now all I want to do is smash it and go to T Mobile and get a Samsung. I realize that Cricket cannot guarantee a particular phone, but they used to care at least a little bit. They would even transfer your data for you. They definitely don't care anymore. I guess that's why they rarely have customers in the store when I go in.

This is the best cricket in Salem! All the associates are thorough and quick to help you!read more

My phone stopped working after the kiddos did a number on my phone and literally went off the deep…read moreend with cannonballs. They gave me a $50 diagnostic which goes towards the cost of the repair. I went in first thing in the morning on Sunday morning, and although they were a little behind on calling me back, they made up for it with the most exceptional service. Out the door spent $150 total to replace my charging port which was very fair and a turnaround time of same day before they closed. Not only did they fix my issue, but they also cleaned out my camera and so now my pictures can take clear photos of my ugly mug that I will be able to use AI to Photoshop now that I have my phone back! Great job guys. I really appreciate your service and will be using you again in the future.

Into all things MAC…read more Each data transfer went flawlessly in a relaxed atmosphere; highly recommended!

On Website, name of company is NW Cell Phone Dr. Centrally located downtown across the street from…read morethe Cherriots bus station. Called ahead earlier in day and talked to Kevin to schedule an appointment to repair my daughters broken Apple iPhone 6 plus front glass cover. $100 Repair was made same day in about 45 minutes. Kevin gave us a used protective case and glass protection without additional charge. I was very pleased how fast the repair was done and about $60 less then the estimated cost noted on the website. Now that's awesome service!

From the owner: We activate prepaid service for all major carriers.read more

I got ripped off buying a craigslist 'unlocked' beautiful Note 5, there's two places to unlock…read more... Anyway, Salem Cell Store reprogrammed my phone so I could attach it to my carrier, all went perfectly. Until... A week later, I launch a factory reset without thinkint, OMG! I realized 10 seconds after launching it that I was wiping out my custom programming, and would have to do it again, what an idiot I was! But... To my delight, a factory reset did not undo the programming. this is next level code when then fixed that little problem. The factory restore include the programming. Great shop, and I'll buy my next ex-flagship used phone from them for sure! No more craigslist phones for me.

I read reviews for iphone repair near Salem and ended up going with Salem Cell Store…read more The ear microphone on my iPhone 4 wasn't working. I walked in & talked to Jim (James) who told me he could replace for $45 and I could pick it up in an hour. Also said it was guaranteed for 30 days. I've had it back now for three weeks and it is working great. Jim was friendly, helpful, personable and a pleasure to work with - 5 star experience all around. I highly recommend trying this small business, you'll get better service and a better deal than ATT, etc.

We got a new phone and the salesman was really helpful. His name is Alex. He gave us a lot of…read moreinformation about our new phone and he was friendly and authentic.

From the owner: AT&T, serving over 81 million wireless customersread more

Horrible service, anything you need done they refer you to call customer service. What's the point…read moreif these employees. Don't waste your time, just make a call. Time and time I go in thinking I can get this fix here. Nope, gotta call customer service.

awful service, suprised us at the end with a bunch of hidden fees and happened to tell us the wrong…read moreprice 10 times and convinced us the upgrade and of course, they happened to be wrong and charged us hundreds more and if we were to refund we'd have to pay a restocking fee. insane experience.

Brittany was amazing! Helpful, knowledgeable, great attitude. This location has the best vibe and…read morethe kindest employees.

I came two days in a row trying to upgrade my phone, the first day they told me to come back the…read morenext day when theyd have more time to upgrade me. the service is terrible you can tell they just want to get you out of the door so they can go home early. They close at 8pm so I came in at 6 the next day and told them I wanted to upgrade my iPhone I waited an hour to get helped at 7pm they finally get around to me just for them to tell me it's gonna take an hour to disable my security setting there for I'd be unable to get my iPhone upgraded when they knew I was waiting an hour already they didn't bother to tell me that when I got there and was waiting a whole HOUR!!! They told me they could still sell me a phone id just have to come back ANOTHER DAY to bring my old one back but the promotion wouldn't be the same!!! Never coming back to that store