Great experience! Fast professional service at a reasonable price! I would definitely use this…read moreservice again!

Everything! From the moment I walked in- I was treated like…read moreFamily. Conversation was clear, positive, UP-lifting...to sense a fair, reasonable assesment of my phone needs was refreshing- to say the least! God bless you greatly, Cliff!

On August 2, 2025, I placed an order for phones at the Dallas, GA Victra store to pick up in-store…read more Without my authorization, the store's employee entered the order wrong and had it shipped to Lithonia, GA instead. When I discovered the problem, multiple Victra employees couldn't even tell me where my phones were. I had to find that out myself by digging through old emails. None of the staff took ownership of the mistake, and you cannot even call this store directly -- the number on the door sends you to a call center that's just as useless. I contacted Verizon corporate, who told me nothing could be done until they finished their "investigation," which could take weeks. That left me without the devices I ordered and no resolution. I cancelled my Verizon account entirely and switched to T-Mobile -- the only way I got the account closed quickly. Victra's "WeCare" team (yes, they really email from wecare@victra.com) sent me nothing but generic canned responses that ignored my actual questions. Even after I spelled it out, they refused to give details on what happened, how they'd prevent it in the future, or offer any compensation for the waste of my time. This was not a minor inconvenience -- it was hours of lost time, multiple trips, and a total breakdown of customer service from both Victra and Verizon. If you value your time and sanity, avoid this store and avoid doing business with Victra entirely.

Gone up a star. My new phone pickup answered all my…read morequestions. The team working, which included Troy, was delightful. There were 3 customers with me in the store. Though each upgrade and questions asked took a while (insert we are at the mercy of the computer), the employees acknowledged everyone. They really made the wait enjoyable. We all started up conversations with each other. Again, it will take time to get your questions answered and account fixed. At least you will get the help you need. More specifically. If I had tried to get the bonus for my trade in, I would have had the wrong plan. Also wanted to trade in my second phone, but the offer was expiring the next day, with the phone I wanted on back order. This store is able to order the phone and honor the offer. I'll be back again in the future.

They were very professional and expert with repair service.They were considerate and very…read morereasonable in cost, below expectations. They are 5 stars in service and results.

Yall need to fire some people the worker told me he couldn't fix my phone 5 seconds later the back…read morefalls out of it the back of my phone was more cracked then when I handed to him do not recommend this company

No complaints. Good place, kind people. They fixed my phone well with no surprises. They were…read morepleasant throughout the experience (it was Gilles and Alex, both great guys). I'd use them again. They will make you aware of additional things to buy: protection plans, cases, etc. Gilles overheard me talking about getting an Xbox for my boy and was sure to offer to sell me one and to finance it. They weren't pushy at all, but they definitely made me aware of opportunities to purchase thingss. They also have a tip jar, and the credit card keypad asked me to leave a tip. I say that because I'm one of those annoying people who doesn't much care for leaving tips; I'd rather see them just put the "tip" into the cost of the service. But it's not that big a deal. All that said, I'll be using these guys again. They did a fine job, and I'm very satisfied with their service, costs, and professionalism. Recommended.

T-Mobile sent me here for my cracked phone screen. There were two guys working the day I went. They…read moregreeted me upon entering the store. After checking in, they told me to give them an hour. They were accurate with their estimate. I returned in an hour and my phone was ready. I didn't run into any issues in the store.

Quick, efficient and excellent service is what Scott provides from how he deals with customer care…read moreto your equipment. My daughter recommended Owl Repair the first time that I broke my phone. I'm usually the person who keeps a phone in great condition for 6 to 7 years but as if last year, I've dropped my phones several time as a Chef. He got my screens right just before I got on a flight to Africa. Saved my trip and I was able to stay in contact with friends and family. Unfortunate for my phones yet fortunate for Owl repair they have been my go to this past year. In fact the only repIr place that I've been. I would suggest using Scott for all of your repairs. You'll be pleased and get service with that great smile. Scott thank you for all that you do and be blessed. Prophetess Ajah Cobb

Scott went out of his way to help me with a broken phone battery and several other issues. It…read moreturned into a complicated situation, and Scott went above and beyond, working from both locations and even coming by my house, making sure to make everything right for the original price quoted. Such a fair, honest, incompetent store, manager! They will get my business here forward.

My first time going there. The prices are fair enough to come again. And the staff was very…read morefriendly !

This is my second time at this business. Both experiences have been great. Alex does a wonderful…read morejob, is fair on pricing and knows his stuff. Recommend them highly. Not sure what happened to their previous reviews including mine. It was those that got me to go there to begin with. Whenever I need my phone repaired this is my go to shop.

HORRIBLE Experience!!!…read more I found this store from Groupon to repair my broken iPhone screen. However, it took me 4 times back and forth cost more than 2 months and my phone got more problem every time I got back my phone back from this store. I wish I have NEVER been to this store!! I was asking for repair the screen with groupon, I made the call before I went to the store to check whether the time is good for me to come. They said yes and when I am at the store, I was told they suddenly got several come-in repair cases, then I have to go back for nothing! We rescheduled the time and this time at the end, the guy told me I have to buy extra back housing of my phone to fit in my new screen to the phone, the initial groupon was $50, and then the back housing was $70, the Apple Store cost is $130. So, the cost is almost the same as the official store but with extremely ridiculous experience! We bought the back housing and then got back the phone after several hours! However the back housing was not completely replaced and the back piece was scratched horribly!! Right the moment I reached them and asked them to re-order the NEW one and replace the bad one they gave me! After couple days, I found my phone battery dropped down extremely fast and suddenly raised up!! Extremely unstable!

Thank you dr guys!!! I had dropped my IPhone twice in one week which ended up breaking my screen -…read moreawk! I thought my phone was ruined so stopped in to this little shop and voila they fixed it and replaced the cover! Thanks guys now I feel like I have a new phone again!

I really wanted this to be a smooth, "drop it off and pick it up fixed" kind of experience... but…read moreinstead, it turned into a week-long lesson in patience. I came into uBreakiFix for a cracked front + inner screen. They gave me a quote. Cool. I submitted that exact quote to my insurance. Insurance paid me based on their numbers. Simple, right? Not quite. Upon pickup, I'm suddenly told the quote was wrong. That they itemized the incorrect parts and now the repair magically costs $300 more. So now I'm being asked to resubmit a brand-new quote to insurance and "hope" they cover the difference. Hope?! Let's be clear: I didn't misquote anything. I didn't select the wrong parts. I didn't create the invoice. That was 100% on them. Yet somehow, I'm the one expected to jump through hoops and clean it up. I even contacted corporate thinking they'd step in... but nope. Same response: everyone missed it, please work it out with the insurance company. Meanwhile, my phone is still being held hostage, I've lost a full week of time, and I'm stuck managing a mistake that wasn't mine. At this point, I'm picking up my phone and taking my business elsewhere. This was frustrating, time-consuming, and avoidable with better attention to detail and customer care. Mistakes happen, I get that. But accountability matters even more. Yelp Elite tip: double-check everything before you hand over your device. And don't assume the quote you're given is final. On to the next repair shop.

Billy and Derick are lifesavers worked with me and my price range and also helped me save money…read more!!!! Got my ps5 Xbox and iPhone fixed up there and the work PERFECTLY