I Stood in this area for about 5 or more minutes while the associate who was working in the Windows…read morearea completely ignored me. I worked in customer service for years (including Best Buy mobile for 2), and the polite thing to do would be at least great me like "hi, I'll be with you in a moment". I was able to flag down Mark and he was kind enough to assist me and help me order an item that was out of stock as well as help me find the best value tv mount. I'm not a fan of this location but if I'm passing by I'll stop in if I need an item. My biggest complaint is that there's barely anyone working here.

Current website prices not available in store for LG TV I attempted to purchase on 06/07/2026…read more Price on website $145 lower than price available at the store. No disclaimer or explanation on website only different vendor's name on website ad which could have easily been assumed or misunderstood as a distributor to BestBuy not the only source of the item. Filed "bait and switch" compaint with FTC and this warning, Potential Buyer Beware!!!

Visited HiFi Buys today with a friend and had an excellent experience. Alan and his team demo'd a…read morewide variety of speakers/components at different price tiers and it was a comfortable and welcoming environment. The audition of the flagship room was a treat and our jaws hit the floor! Will definitely be back when it comes time to build up my next system.

Bought new 55 inch tv and surround sound system. They installed everything and am very pleased…read more Thank you Gordon & Mike for your service !!

A plus cheap prices friendly service. My go to for computers and service. Thank you frank and allread more

Super helpful and did everything possible to maximize my computer experience, it's difficult to…read morefind a place like this to trust but they are very kind and trustworthy.

Very great service and very great selection in all needs of electronics 10 out of 10 on service and…read morequality

Like most people I don't usually leave 5 star reviews when I get good service. But after using…read morethis business for 3+ years, and seeing the other reviewers comments, I've got to shine some light. In this store they have mostly TVs that are sold open box in like new condition. They also have others that are sold with very slight defects. (They were up front w me and told me when showing me the ones that had very slight defects) I couldn't notice the defects on some of them in the store but they told me about it and even pulled up video on the screen to show me. I imagine there is no return or exchange policy on these defective units. I've never pulled the trigger on any of the HEAAAAVILY DISCOUNTED ones with blemishes, or defects, so I can't attest to those ones. My friends and family have always bought the like new ones. Between me and my friends, we have now bought 4 high end Oled TVs total from here. 1 of them did have some slight vertical banding in the picture, that we didn't notice until we got it home, but even though it were sold as open box, the owner was awesome and offered to swap it out or refund it. We brought it back, and since he didn't have the same model in stock he put the money right back on my card. The curb appeal of the place isn't the greatest, but it's the best place to get high end TVs for sure!

Convenient location right inside of the target. Comfortable seating area excellent service they…read moreoffer all the products that a standalone location does. Great coffee. wonderful person working the counter, very personable and kind Great prices in selection overall wonderful location

The most excellent employee and I understand that he is new, is Brayshun N. He was an excellent…read morecommunicator, helpful and hopefully will rise to a top position within your company. Adrienne L

The item that I purchased didn't meet my standard. However, when I returned it...It took a very…read morelong time. Kimberly got on it and handled the situation very well. I really appreciate her. Two other people asked if I was okay and was willing to assist. Value is good.

Angel Baltazar guided me since I got to the store and explained the products good I will definitely…read morecome back again

I really wanted this to be a smooth, "drop it off and pick it up fixed" kind of experience... but…read moreinstead, it turned into a week-long lesson in patience. I came into uBreakiFix for a cracked front + inner screen. They gave me a quote. Cool. I submitted that exact quote to my insurance. Insurance paid me based on their numbers. Simple, right? Not quite. Upon pickup, I'm suddenly told the quote was wrong. That they itemized the incorrect parts and now the repair magically costs $300 more. So now I'm being asked to resubmit a brand-new quote to insurance and "hope" they cover the difference. Hope?! Let's be clear: I didn't misquote anything. I didn't select the wrong parts. I didn't create the invoice. That was 100% on them. Yet somehow, I'm the one expected to jump through hoops and clean it up. I even contacted corporate thinking they'd step in... but nope. Same response: everyone missed it, please work it out with the insurance company. Meanwhile, my phone is still being held hostage, I've lost a full week of time, and I'm stuck managing a mistake that wasn't mine. At this point, I'm picking up my phone and taking my business elsewhere. This was frustrating, time-consuming, and avoidable with better attention to detail and customer care. Mistakes happen, I get that. But accountability matters even more. Yelp Elite tip: double-check everything before you hand over your device. And don't assume the quote you're given is final. On to the next repair shop.

Billy and Derick are lifesavers worked with me and my price range and also helped me save money…read more!!!! Got my ps5 Xbox and iPhone fixed up there and the work PERFECTLY

I'm absolutely appalled by the unprofessional, disgusting (yes, disgusting) level of service at…read moreBest Buy Buckhead, 2537 Piedmont Rd NE, Atlanta, GA 30324. From beginning to end, the entire experience was a masterclass in disregard and incompetence. I brought in my camera for what should've been a straightforward repair through Geek Squad. Instead what I got: hidden service charges that nobody bothered to communicate to me, ZERO transparency, zero accountability. Management? Non-existent. Staff? Unknowledgeable. And the tone? Intimidating -- pulling a police officer into the mix for god knows what was completely unnecessary. I wasn't being belligerent -- I was asking valid questions and got treated like I was a problem. The "Geek Squad" here couldn't geek their way out of a paper bag. They acted like they know everything, but when push came to shove, they had no answers. Refused to explain extra charges. Didn't tell me what was happening, didn't give me the courtesy of simple respect. To say I'm disappointed is a massive understatement. I want this to be one of the first things discussed at their next staff / management meeting. I want them to feel the weight of this, because they deserve to. If I were running the show for corporate, I'd be looking at shutting this location down -- the level of dysfunction is staggering. They are driving business away, not welcoming it. I will not be returning, and I will make sure others steer clear too. This is how you lose business -- with arrogance, secrecy, intimidation and lack of basic human decency. Corporate: This is your "flagship" or at least major location in Buckhead -- you owe your customers better than this. Fix it, or lose it.

I brought in an "open box excellent" condition soundbar that was shipped to me completely botched…read more(missing the power cord, remote, and all other accessories). Because this location only had new units in stock, I asked manager/supervisor Jonathan to discount the new unit to make up for Best Buy's massive quality-control failure. Instead of taking responsibility and making it right, the manager refused to adjust the price. Worse, he explicitly told me to pay the price difference out-of-pocket, stating that "corporate would reimburse the difference" if I called the 1-888 number. That was a flat-out lie. Corporate confirmed they have no mechanism to refund a price difference on a finalized in-store purchase. Jonathan knowingly gave me false information just to protect his store's margins and get me out of his line. Absolutely terrible leadership and dishonest customer service. If anyone at this store tells you corporate will reimburse you for an in-store upcharge, do not believe them. I would not purchase anything further from this location.