Our family was visiting from Flagstaff,AZ and Mom's phone decided to stop working. Their previous…read morein-store experiences with Verizon have not been favorable but we convinced they to try this Stanwood location. So glad that we did because Jon was amazing. He was patient, asked lots of clarifying questions, helped determine the cause of the disruption AND helped them find a better-priced phone plan. All on a sleepy Sunday morning. Thank you Jon, for your incredible service.

Verizon's CS and Verizon's Victra sales is aa total SCAM. Their CS and AI BS is a total joke!…read more I was sold by a Victra Verizon store for a business account that shouldn't have been, wasn't legal to be created, and have spent at least 20 hours of phone calls and multiple in-person visits to stores, but still see the BS of their standard protical and AI BS taking me in circles. What one Verizon Virizon sales person sold me on and was cancelled less than 48 hours later, I've had my services locked twice and pathetic help with both their tier-one and tier-two customer service. In Short, their signal might be strong, but their service is PATHETIC! The corporation needs a lot of adjustment to show that they give a sh** about their customers!

I switched to T-Mobile from Verizon because I was told it would save me money and simplify my bill…read more At Verizon, I paid about $150 for two lines. After switching, my bill jumped to nearly $300 with multiple add-ons and services I never clearly agreed to, including home internet that has been unreliable from day one. The home internet service constantly drops in and out, making it difficult to work and use basic online services. What's most frustrating is that I feel like I was sold services I didn't actually need, and the final cost was nowhere near what was presented when I signed up. This experience feels misleading and extremely disappointing. I went in expecting honest information and left with a much higher bill and worse service than before. I would strongly advise anyone considering switching to carefully review every line item and not rely on verbal promises alone. I am actively seeking resolution and considering filing formal complaints if this issue isn't corrected. This situation needs accountability and better transparency for customers.

Customer service leaves a lot to be desired. Go to their…read morestore in Marysville at twin lakes and if you're buying anything they treat you like crap and say they are not allowed to help. Also they sell you lifetime screen protectors and when you need a replacement they tell you they are no longer available try to sell you another one.

Edward Andrew Chacon, THANK YOU SO MUCH FOR THE GREAT CUSTOMER SERVICE!!!!!!! My family and I were…read moreextremely satisfied with your outstanding red carpet treatment and extremely impressed at the wealth of knowledge you provided during our encounter. We couldn't be more happy at how attentive you are with all your customers. Thank you again Sir!!!!!!

Friendly knowledgeable staff. Helpful in making the right choice of device and not pushy with…read moreaccessory sales. Clean store with more to come. Thank you for a pleasant experience.

ATT office sold me a new cell phone. He brought out a smart watch and said "great news, we have a…read morepromo going for a FREE samsung smart watch". Totally free I asked? "yes" 3 weeks later i find out its not free, its $500 if you dont go the entire 36 month contract. You need another cell line also. I'm a 5 yr client and got ZERO help from ATT Manager Christian. Im paying off my free $500 watch and cancelling ATT. Their prices are not competitive either. DO NOT use ATT. Their reps are Liars. Management won't help you. More info on my other reviews (TrustPilot, Google (3 offices), yelp, BBB complaint and review, ATT complaint, Facebook, Hubpages, Merchant circle, citysearch)

Walked in to the store with a phone and billing issue, the manager and rep Caity were very helpful…read moreand went above an beyond to get me back up and running. Refreshing to have a couple of well informed professionals helping me and they were genuinely nice! Highly recommend this store!

We had a drowned by hot tub phone and a phone number we needed to port in with a limited amount of…read moretime before close. Elly helped us and she was amazing. She worked with us as we bounced back and forth from T-Mobile and she didn't miss a beat. She's a jewel and I wish her the best.

Horrid customer service based on incompetent AI. Speaking to a human is harder than canceling your…read moreplan and that's truly saying something.

I have consistently bought top-of-the-line phones from these guys, one or more for my whole family…read more They have a huge selection and friendly, helpful staff. Their prices are awesome and they stand behind their products. Adrian really came thru for me today when I was in a hurry, and I really appreciate him and The Phone Guys!

Won't ever go there again... stupid high prices and arrogant service. It was a waste of gas and…read moretime going there.

Because I've read about how poorly they conducted business & treated their very loyal customers. I…read moresuggest everyone reads Nita's comments about them before going to that particular metro store. She also made it clear that this store is privately owned so therefore she's not speaking about any other metro stores just that particular one!!!! and I just want to say thank you Nita because I was going to go to that store today before I had read your comment about it and since I read your comment about it has saved me a lot of time, money, and frustration that I would've had to go through. Have I gone to that store today, but thanks I will definitely try somewhere else first!!!

Look out Customers, this store is not legitimate & operates on a Bait & Switch policy! I am a…read moreretired professional & was looking to work within a retiree budget so went here. I totally regret moving from T-mobile to Metro. After being with Tmobile for over 10 years, they said due to changes they could no longer offer the $30 federal Lifeline rebate to me & referred me to MetroMobile which Tmobile owns. They said I could still get the $30 rebate per month at Metro. Same great service, right ? Not even close. In fact, It's been a total nightmare. Thinking it was time to migrate to 5G, I upgraded a new Samsung A13 phone at Metro. Flat out, phone was a 'lemon'. Could not stream Amazon Video on it, and the 5G never worked. I spent 2 weeks bouncing from Amazon to Metro tech trying to make it work. Finally I was told it had a bad chip or power problem. Worst part was no tech help from the store which is privately owned & could care less. I really & truly wanted my new 5G phone to work.. Returned to store to return the phone within the advertised, guaranteed 2 week 'Buyers Remorse' period. Here is where things really go downhill... A. I was told because I did NOT return the phone the SAME DAY I bought it,, they could only issue partial credits & then to add insult to injury they did not even give me back the partial $27 credit as Luis, the Manager promised, a discount that was supposed to be applied to my monthly bill. Never happened. B. Have tried numerous times to get resolution from Luis, the Manager on my returned bill credits promised..no cooperation. Bottom line: I lost over $50 in the A11 to A13 phone return transaction.. which wasn't even my fault, it was due to their bad phone. C. I decided to keep using my 1 year old Tmobile A11 phone. Why? Because the managers of this 'privately owned' substandard Metro store could not guarantee me that IF the factory replacement A13 phone they offered me for the bad phone turned out to be faulty AGAIN thenI was stuck with it.. they would not guarantee it. That's illegal. THIS Marysville Metro store is the worst. I have filed a complaint with T-mobile/MetroMobile & reported the Marysville store to WA state Attorney Generals office for fraud. ZERO stars.