I'd give this place a zero if possible. My entire family cancelled their business with this company…read moreand will never do business with these scammers again. I was charged $800 for a 45 bill because they put in the wrong information on my account, took my money then deleted my information from their system to cover it up. My mom kept getting outstanding overage charges when she has unlimited and lied to her about being in a contract when she's only month to month. While trying to cancel her service Verizon charged her $10 to talk to a human on the phone instead of a computer 3 separate times and dropped the call charging her a little over $30 for literally nothing. Unethical garbage

I've been going to this site for years. The service is hit or miss. I have a corporate account and…read morethe use of a phone is a necessary evil so I make sure to update my phone every 3 years. I went here 3 times before I reached someone that acted like they gave a damn about my need to purchase a new phone and they actually had some knowledge about the products they were selling. He was friendly and actually communicated very well. For many of us, purchasing a new phone is stressful and my retail sales rep. this time was able to handle my stress. Each time I like to try a new type of phone so this time I purchased the iPhone X. The process was long, expensive and draining. I was sold things I did not need and in my stressful state I thought I was getting a deal...I was not. Thankfully, I stopped my purchase of $180.00 ear buds! I thought my phone required these wireless earbuds due to the type of phone I was buying. Holy crap, who has the money for $180 ear buds? I was also told I had to buy the $13.00 monthly warranty coverage. I was so exhausted I kept the coverage but have written myself a note to cancel it as soon as possible. Upside, I've had the new iPhone X for one week and I absolutely love it! Upside, my knowledgeable, patient, yet somewhat pushy sales guy did a great job of setting me up before I left the store.

I dropped my laptop off Sunday the 21st of June where I was told by the guy at the front desk they…read morehad the Liquid Metal I needed then told it would be done the latest Tuesday morning. As I work in Lansing I requested my mother to go and pick it up Wednesday where she was told and called me and put the phone on speaker that the Liquid Metal they had actually wasn't correct and the new Liquid Metal would be there later that day. I eventually showed up to the store the 27th where I was told again the Liquid Metal wasn't there and I requested a tracking number and better updates. The shop claimed they had reached out but after review of my phone records no attempts were made until after that Saturday. They eventually put the new Liquid Metal in when it had arrived and messaged me about this and then called telling me the fix did not work. On Thursday July 2nd my mother had returned to pick up the laptop. When I came home July 3rd to see if everything worked out good I find many more Scrapes and scratches on the laptop and when turning it on the fans had a hitting sound leading me to believe the laptop was assembled incorrectly when picked up. The 1 star rating does not reflect my opinion of this store as I believe it to be much lower. I find it insane to charge nearly 200$ for a Liquid Metal replacement then after 2 weeks of waiting receiving a laptop that has more issues than when I dropped it off. This store created more issues to the point i don't feel comfortable turning this laptop back on. A new laptop in 2024 that cost 3600$ that now is a paperweight till a competent repair place looks into this and hopefully can repair it. DO NOT TAKE YOUR PC'S HERE.

These guys were so nice and helpful when my touch screen suddenly stopped working. They even…read morereminded me that I had insurance I forgot about!

Went in today because I notice my Apple Watch screen was loose due to the glue adhesive being worn…read moreout after working out. He kindly repair my screen at no cost and had amazing customer service! Will return if I have any issues with any of my devices and recommend anyone to come to this place!

Marco at Emergency Phone Repair is honest, very knowledgeable, and genuinely helpful. He takes the…read moretime to explain what's going on and doesn't cut corners. You can tell he cares about doing the job right, and that's why I feel confident recommending him. Mike K

Everytime I have an issue or concern, these guys are AMAZING! They are helpful and courteous. I…read moream very grateful for them and their patience in helping their customers.

DO NOT TRUST THEM!…read more Im an existing verizon client and was due for a phone upgrade. went in since in the past they were helpfuly but that was years ago with an employee that is no longer there. The employee told us that the only promotion we have available was to pay for device protection that was going to be about $40/month for 2 phones at least 6 months otherwise we cannot get the upgrade promotion. While I thought it was weird for them to push insurance on customers, I stated that we would think about it and come back. Luckily, I got home and called Verizon wireless customer service and was told that I get the same promotion without having to purchase insurance at least that was what was showing on my account. So, they tried to sell me something to get commission on yet telling me it was a stipulation in order for me to get that promotion. Anyways their loss I just wanted to warn the people going to this store for anything.

Buyer Beware ! I went in Friday because my phone was not charging and I was offered an I Phone 14…read morebecause Angelo said the I phone 15 was no good. Angelo also said I needed to get the 4 phone plan even though it's just my husband and I. I paid $197.00 when I left Friday. I called Verizon 1-800 number and was told my July bill would be $237.00 a month. I went back Saturday morning to get a refund and I'm only get back. $103.00. Honest Crooks !. I will let everyone I know to not do business with this store. I wasted my time and energy and I am still extremely upset.!

Wanted to upgrade my phone to the new iPhone 14. The employees were busy but definitely saw me walk…read morein-the place isn't big at all. They ignored me and I stood there awkwardly so I left. I understand that they are occupied but they couldn't just say 'Hi, can you wait' or 'we're busy can you come back'? Such a snooty and gross vibe here. Save your time and go to the Verizon on Woodward, they're so much more professional...at least they'll say hi to a loyal customer.

The customer service here is ALWAYS 5 star. The employees are friendly, patient, and knowledgeable…read more They are also not pushy about selling more products. This is the ONLY Verizon store I will go to.

Excellent customer service at this location. Izal went out this way to help me patiently and…read moreexplain the procedure to troubleshoot a damaged iPhone. Them when I returned the following day with the phone repaired by Apple, he kindly spent over an hour doing the reset and upload from my iCloud. All with a kind attitude- definitely recommend this location

I have the annual Geek Squad service contract as I have had for many years. I find it worth while…read moreand yesterday was no exception. Bryan and Ryan, the team at the Geek Squad service area, were very pleasant and understanding of my issues. They took care of those issues and the work was complete the same day. They are an asset to the Best Buy organization!

Lucky to get a 1 star would give 0.... Went to purchase BOSE open ear buds. I asked gentlemen to…read moretry on to see if comfortable to wear. Was told I could try on different brand, but same fit. I want to try on the brand I am buying. OR I COULD BUY then try on and RETURN if uncomfortable. WHAT THE HELL? I tried to call..you can not speak to a live person at the store. I told him I would purchase some where else where I can try on and he said...GO AHEAD, with a shrug. Well there is GREAT CUSTOMER SERVICE!!! I own my own company and would be UPSET if my employee said...GO Ahead and buy somewhere else! I even said that saleman could open..stand right there while I try on and they could put back in box... I WILL NOT BE PURCHASING ANYTHING ELSE FROM BEST BUY. Would rather spend more money and have customer service than this. So sad you can't train your employees to be more considerate and helpful. You just lost business Kelly Tocco