I have the annual Geek Squad service contract as I have had for many years. I find it worth while and yesterday was no exception. Bryan and Ryan, the team at the Geek Squad service area, were very pleasant and understanding of my issues. They took care of those issues and the work was complete the same day. They are an asset to the Best Buy organization! read more

Lucky to get a 1 star would give 0.... Went to purchase BOSE open ear buds. I asked gentlemen to try on to see if comfortable to wear. Was told I could try on different brand, but same fit. I want to try on the brand I am buying. OR I COULD BUY then try on and RETURN if uncomfortable. WHAT THE HELL? I tried to call..you can not speak to a live person at the store. I told him I would purchase some where else where I can try on and he said...GO AHEAD, with a shrug. Well there is GREAT CUSTOMER SERVICE!!! I own my own company and would be UPSET if my employee said...GO Ahead and buy somewhere else! I even said that saleman could open..stand right there while I try on and they could put back in box... I WILL NOT BE PURCHASING ANYTHING ELSE FROM BEST BUY. Would rather spend more money and have customer service than this. So sad you can't train your employees to be more considerate and helpful. You just lost business Kelly Tocco read more

Terrible service. I came in at around 7:45pm hoping to purchase some high end items, but I couldn't get any help. Initially, I heard the Verizon Wireless vendor/sales rep ask a customer that was passing by if the needed help. However, she didn't extend that offer to anyone else waiting on a blue shirt associate. I went up to someone and he told me he would call someone over. 20 minutes later, no one came. It doesn't take multiple employees to do the same job if there's customers on the sales floor waiting to be assisted. I counted 2 other customers waiting for help. 30 minutes later, I left. It doesn't make sense to have to hunt an employee down for help. read more

You guys suck used to be the best place to take anything electronic Best Buy need a tv Best Buy stereo Best Buy now bullshit everything expensive as hell not a big selection honestly the store looks bigger from outside used to be a kids dream go and hangout at Best Buy now it's a sad place devoid of all joy sad read more

I have a very bad experience about the whole process for audio wire and ethernet installation. The employee was very rude and not very clear. The personal relationship skills are very bad, I even feel that I am being discriminated. The attitude is not good. The work from start to finish was very stressful. No proper documentation No proper closure of work The money was collected based on the estimate Once the work is done there is no actual invoice I would not recommend anyone to go thru this terrible experience. Please at least stay away from Utica Best buy store for any installations. I am not sure about the other stores. read more

I purchased a pair of AirPod Max headphones in December. Within a month, the right speaker experienced problems. I had the issue serviced at an Apple Genius Bar, and the issue persisted. So I went to where I purchased them, BestBuy in Utica. They too sent the headphones for repair. Issue persisted. At this point, I have had the headphones for less than 40 days, 2 repairs. BestBuy customer service told me that I should have been a plus member so I could have returns for up to 60 days vs 14. They refused to help me resolve my issue with these headphones even tho I made the purchase there. It was simply not their problem. The customer service rep I spoke to on the phone, was completely disrespectful. read more

My issue has been resolved. I don't usually right one, but I im a person that will fix things a long as the other side is willing to. Thank you to who ever at best buy that reached out to me to resolved the issue I had. read more

I can't believe I'm going to review a chain store. However, I believe that where credit is due, it should be given. I have been coming to this Best Buy location for the past 17 years. I have never gone wrong. I came in today for a new computer. I am a nurse practitioner. Computers are not my strong point. But I told him my criteria and he was very patient. He explained the difference between several computers and was never condescending. I really wish I would have gotten his name He was amazing. He asked me about my criteria my wants my needs and my budget. He didn't try to sell me something that was overpriced, or out of my league. Based on what I was using it for he found a computer for me that was even below my actual budget. I'm sure the owners probably don't like that however I did still spend quite a bit of money on this computer.. As I said I have had nothing but that experience is from here I have bought several computers TVs printers and basically you name it. I love technology. I'm a gadget geek. That doesn't mean I know a lot about what I'm trying to talk about though. So it's nice that they are willing to always take the time to help me. Overall I definitely recommend this place for your technology needs, and I would and will be back. The geek squad alone is enough to make me come back. Have you tried them yet? They're amazing. Return policy is usually pretty easy as well. read more

Please beware of returns at this location!! I was shorted $9.99 and have been trying for over 2 weeks to get my money back. Online chats 3 times and a phone call. All ended in me still being shorted $9.99. Its not a significant amount of money but after being told 3x I was going to be credited and it not happening it is frustrating read more

Good service, and nice employees, but beware that they employ some very hard sale tactics. When buying a surface pro they pushed so aggressively to keep adding things to the sale that they confused my girlfriend into believing she needed to buy 90 dollars of software she neither wanted, nor needed, because she became convinced her surface pro wouldn't work without it. Just know what you're looking for, and be firm against the hard sale, and it's a decent Best Buy. read more

Great initial experience quickly destroyed by the rep that installed my new, unopened phone screen protector. Watched him begin the process and walk away before finally presenting the "completed" install. He said, "I hope this is ok, there's bubbles still here because of dirt from the opened package." Thanked him and quickly left. This is the same liar that insisted on checking my profile for proof of purchase as he held the original unopened package with my name and clear Best Buy red pickup label. Done with this location! Actual rating: NO stars! read more

Another dying big box brick and mortar store. Place is huge. Had about 3 customers at noon time. I had an online order- everything went smooth. Fast and friendly service. read more

I really hate coming into Best Buy because I will end up staying at this store for hours and hours. I somehow stand around in awe at all the technology and their huge selection of movies. I especially love the movie section because I am always looking for something new to watch, and I am a movie fanatic. They have amazing quality televisions for affordable prices. The selection of tv's accomodate anyone's needs. There is always an employee standing around different sections to help customer's. I came in on Black Friday and the store was busy, but the employees did a great job at traffic control. The lines went by super smoothly and all employees had great customer service skills. I was surprised to walk into the store and be greeted by a super energetic employee. We also got a nice new stereo put into our old car that we used to own. We even bought brand new speakers. It enhanced the sound throughout the entire car, and made our rides super enjoyable. read more

Great Geeksquad, handled everything very well. Recommend going there for any IT support. They walked me through a membership or one time service. Young man towards the end of friday. read more

Haylee is the worst employee! Very rude and racist! She accused me of lying and stealing. I just went in and had a couple questions about my phone. This has happened to me twice! Managers don't care! I guess I'll be taking my business somewhere else BEST BUY doesn't care about CUSTOMERS! read more

Service was pathetic! Employee was condescending, impatient and unable to help set up my purchase. I asked him to do and he failed! Then the manager tried. He had an impatient attitude as well. I well never, ever return to this store! read more

Do not buy electronics from this store ever... Just being honest, I am trying to help everyone save their hard earned money. We have purchased a HPEnvy Laptop ($720 plus) on 08/10/2020 for our son for his online classes. This cpu is rated really well and sold even better by sales person at Best Buy Utica. Good guy-no complaints. It's not in stock, so they will ship to our home. Several days later, it arrives. All appears well, and it was used to download necessary apps for school in a few hours use and then set aside for 1st day of school...day after Labor Day. Hardware failure on cpu after 4 hours use. My wife calls this Best Buy and they told her unfortunately they will not help or are concerned at our loss because it has been more than 15 days from purchase on receipt. So we call Hp... They talk her into purchasing a service plan for $200 and literally 7 hours of customer support - it still does not function properly-malfunctions after a few hours use everyday. This cpu is Less than 1 month old and they will not send a new one in exchange of the one that does not function. They will not return or exchange it because it was over 15 days from the purchase date... Listen We were robbed, stay away from this store - Best Buy in general with regards... Their policies are not good for electronics or to honor any type of customer satisfaction. It's really unbelievable. 0 understanding and 0 respect read more

This place has the worse curbside service that I have ever experienced. I checked in to pick up my order and the app said it would be a 5 minute wait. 15 minutes later and still nobody showed up. I checked back in the app and it said it was going to be another 20 minutes. There was no option to cancel so I left. I tried calling them to let them know and waited on hold for 40 minutes. I want again today and waited again for 20 minutes and still no one came out. I called again and it was another 40 minute wait and I finally just hung up. read more

Best Buy - Curbside service at its worst. They never came out with my order and now wont answer. - Mobile Phones Near Me - Utica, Michigan

This Best Buy total tech is a ripoff! I had another two years on my warranty and my tv got damaged. I talked to the tech over the phone and they said because the tv was pass the time to fix they would just give us a new one. So I set up an appointment. They came out and they told me that it wasn't covered. Trying to sell my son a tv on the spot. First of all you had not got permission to sell anything. On my account!! If the tv was too old for you to fix what difference do it make if the tv was covered. You weren't even fixing it. I had already got approval for another tv. I'm canceling this subscription. With all the years I paid for it I could have bought a new tv. Also the technician they sent were rude. read more

A tale of two Best Buys. The backstory: I was looking for a particular Bluetooth audio transmitter (something that transmits TV audio to Bluetooth wireless headphones so that one can watch TV late at night without disturbing one's partner). Both this store and the one in Rochester Hills had 3 in stock per the Best Buy website. Rochester Hills: looked for it for a while, never gave me updates on their progress. They essentially threw up their hands and gave up. Utica: looked for it, gave me periodic updates of their progress. Ultimately, found not only it but a better buy that both received and transmitted. Folks looking for it were unfailingly pleasant. Bottom line: Utica is my new Best Buy. Rochester Hills: bye bye. read more

I wouldn't even give this place one star. Sat here for 3 hours trying to activate a new phone and ended up being told there was some sort of error leading to not even being able to leave with an active, upgraded phone, until waiting 48 hours for an "error" to be lifted off the account...my biggest issue was this sales man waited to tell me this 3 hours after sitting there while I thought I was waiting for the new phone to activate, but really he had an error of some sort he never mentioned until, coincidentally, the store had closed. And yet, still was holding onto my old phone, and had deactivated it, so in order for me to even leave I had to sit and wait for him to REactivate my old phone and cancel the whole order. Total waste of time and don't recommend this place. On top of all of that, all the other employees were running around the store acting like fools the whole time. I would be embarrassed to own/run an establishment like this. Do better or just shut your doors for good because the whole experience was unacceptable at the end of the day. read more

Horrible return policy 14 days with a reciept. Reminds me of Blockbuster Amazon easier cheaper or Costco read more

I purchased an HP printer online and used the curbside pickup service. When I went to the store to pick up the printer, I followed the directions posted at the parking area. I received a text when item was on its way to my car. Best Buy employee checked my purchase code and placed item in the back of my SUV. The total time was 10 minutes and I was on my way. Thank you Best Buy. read more

Went looking for a tablet with my fiancée, got sold on a chrome book by Andreas. He was everything I wanted in a sales associate: humble, informative, honest, transparent. Make sure he rings you up in that department so he gets your loyalty and hopefully commission. read more

I'm sorry but I will never shop Best Buy again. My son spent $60 on a headset for his PS4 December 26th,the microphone went out on January 17th, went to exchange it and was told it was past there 15 day return policy. SERIOUSLY NOT EVEN 1 month old and they wouldn't exchange or return it. They did offer to have me spend another $20 for the 2 year warranty then they would. SERIOUSLY spend 1/3 more on a warranty so you will exchange it. NO WAY!!!! Do the right thing as a human and just exchange it and make the customer happy. Instead I have to deal with the company. THIS IS WHY PEOPLE DONT GO TO BRICK AND MORTER PLACES. People are stupid when it comes to doing the right thing to make the customer happy and to have repeat business. read more

Been here dozens of times and every time staff are nice, sales come often and there's lots of variety. I got to say it's always been nice to come here. read more

*********************BUYER BEWARE***************** I am extremely frustrated with this service!!!! We bought a $2500 refrigerator from Best Buy. Also the extend service contract for 5 years. Over the past 5 weeks our refrigerator has been serviced 5 times. Today is November 6th 2019. They sent out geek squad Special forces? (A&E) Ahahahah. Only to tell us they now need to get other parts and won't return until November 15th. Mind you my refrigerator has been down since October 27th 2019. So it will be 20 days to see if this even fixes the issue. So imagine 20 days without a refrigerator. Oh and nothing they can do for us. No rushing the service regardless that it's been 5 attempts and 5 failed at fixing it. Or wait another 11 days before they can return. Robert (bob) the service tech was a joke. Jon Langtry the service tech was also a joke. Both mind you said we will never have a issue with this refrigerator again. 4x. Than to top it all off the special forces (A&E) team said they are not qualified to work on this type of product and should have called back in early October. Also said our $2500 refrigerator is a piece of crap. All the Samsung and LG appliances are junk. Just what you want your employees to say about your top dollar products you sell and up sell junk service contracts. September 16 now November 6th. What a joke of a company and a joke of a service contract. *********************BUYER BEWARE***************** read more

An item online brought me to this location yesterday. I was looking for a present for my sons birthday which was the following day, yes I am the queen of procrastination! Anyways, my husband had already checked the Best Buy Chesterfield location on his way into work with no luck. I needed this present in my hand today, which was why I was here. Plenty of parking, with spots large enough to accommodate my giant party bus, Star 1. Upon entering the store I was promptly greeted by an employee standing at the welcome desk. I stood there for a moment gauging which direction I would walk, and the employee asked if I needed help, I declined but Star 2. I headed towards the middle of the store looking for some sort of toy section which I quickly found. I noticed that the store was extremely clean and the isles very wide allowing for lots of customers to wonder around, Star 3. I didn't find what I initially came and for which was a multi pack of Roblox, but I found single packs of figured which were a deep mark down to only $5.24! These things at Target are anywhere from $7.99 to $9.99 for one. I grabbed that were the most unique and headed to the check out. Did you know Best Buy price matches?? And they offer a window of time in case you find it cheaper or if they lower the price, you can get the difference back in your pocket- easy peasy! Star 4 for sure. I waited in line for all of 30 seconds before the friendly and chipper employee Adam helped me cash out. He asked how I was and if I found everything I needed to which I happily replied with an enthusiastic YES! I get excited about saving $$, what can I say. He asked if I was a reward member and I shot him my telephone number He gave me a quick total, I inserted my plastic, was handed my receipt and was on my way with a pleasant have a good day. I got my kids birthday gift and was in/out all in under 10 minutes. Star 5! Highly recommend this location. read more

See all

Worst customer service ever!!!!! We've been Best Buy customers for years; purchased washer/dryer, several computers, high-end dslr cameras and so on. Recently purchased an amplifier for my car (on Best Buy's recommendation, brought it to the installer and was informed it wouldn't fit in my car. Tried to return it today, and was told they wouldn't refund it since it was beyond their 14-day return policy!!!! There you go Best Buy, you've lost our business forever!!!! read more

AVOID BUYING PRINTERS I don't write reviews but I feel like customers need to be warned. I bought a HP printer here a couple days and the one I bought was suppose to come with an ink cartridge, when I bought it the employee behind the counter showed me on the receipt that I had a 15 day return policy on it. I took the product home, set the printer up and when I turn it on the printer was saying it was missing an ink cartridge and that the printer wasn't properly shut off. I thought this was odd so I start searching the box for the ink and there was no ink cartridge. Soon as I realized this I figured someone had bought this product before me, took the ink and returned the item back to Best Buy. A manager told me to bring the printer back in the store so they could inspect the box. He took the printer out and inspected the area where the ink should be and said they was previously ink in the printer, I then said ok I want to return the printer because I never received the full contents of the purchase. Then he proceeded to tell me that Best Buy will not return the printer because of ink scams and that it's in their return policy. So Best Buy allows you to buy the printer knowing that if there is anything wrong you won't be able to return it. I told the manager you should let the consumer know that there is no return policy on printers, he said can you imagine that conversation with every customer. I feel like As a customer I need to warn others that if you buy a printer here and there is something wrong they will not allow you to return it. They default the problem to they company that makes the product and you have to deal with them. Now I have to wait 15 days for HP to send me new ink. read more

I purchase a sound bar for my rental condo in northern Michigan and it did not come with mounting hardware. On this past Friday I went to buy a higher end model with mounting brackets to replace the unit I purchase 31 days ago. I went to return that one today and John the manager said I could not return it and placed blame on the system because it was a day past the time I could return. I always shop local and now I have to go buy one on amazon and return the one I just bought this past Friday. I am no longer going to do business with BB and told the manager, still did not matter. read more

y'all's electronic people are ass and stupid! they don't even help they say where the things are and leave you to find what you want... very dry read more

Our American counterpart and their Best Buy leaves much to be desired when you go to a Canadian Best Buy. A. The greeter at the door is actually monitoring a huge ass security system, unlike the person at the Canadian Best Buy who really doesn't do much but check your receipt. Theft? Only if you're stupid enough. B. When did Best buy start selling kitchen cabinets?! C. Way more merchandise, more alternatives. D. Line ups to pay are exceedingly faster than the Canadian Best Buys. Canada Best Buy, you could learn something.... read more

I can give 0 stars if I can because they have the worst fucking customer service . We bought a washer with warranty and after a year it broke down so The warranty covered all the repair parts and fixing process but they never ever fixed it every time they would bring a new part to the washer and install it but end up telling us "unfortunately it's missing one more part " and keep in mind when u order a part it takes about 2 weeks to arrive then we have to call and make an appointment for them to come and install it. They kept telling us this part will be the last step of the fixing every fucking time. Fast forward , we were left with no washer for 2 months because of their bullshit. I bet they get paid extra every time they come install a part thats why they kept coming and going. Even with warranty you'll still get bad customer service somehow. Not to mention the endless hours of being on the phone with their customer service and getting nothing out of it. They ended up giving us a gift card with only$530 to buy a washer !!!! We bought ours last year for $900 so when we went to buy the same brand washer we had to pay the rest of the money even tho we have the right of a full refund. After they finally deliver and install the new washer , it turns out it's damaged, there was a dent on it when they were moving in or out of the truck. So now they told us we were eligible for an exchange with a new washer , I've been on the phone with their customer and they're telling me there's no exchange in my file .... Wtf I'm done with their bullshit. Y'all wait for a lawsuit coming your way soon. Bye loves read more

Terrible customer service. I was on hold for an additional 10 minutes AFTER they had already hung up on me once and transferred me to the WONG department. All I wanted to do was make an appointment to install automatic start on my vehicle. Total wait time to successfully make an appointment: 45 minutes. TERRIBLE. read more

HORRIBLE SERVICE!!!! The Best Buy in Utica, MI, is not friendly whatsoever! Difficult staff + rude management = customer comes last! Simple return and exchange due to a faulty product turned into a chaotic mess with the manager following around my wife and six year old like a menacing bouncer! Over the last two years I've bought the new Samsung line for my kitchen, PS4, other high dollar items for Christmas shopping, etc. Not anymore. Since Best Buy can't figure out how to treat their customers I'm moving to Amazon and other Best Buy competitors. I know they don't care however, this is all the power a customer has; post a poor review and give your money elsewhere! read more

I went to Best Buy today for a small T.V. for the kitchen, where do I start! There were maybe 15 customers in the store as I made my way to the T.V. department and began looking on the wall of screens for a smaller (24"-28") T.V. for our kitchen. I ended up walking the aisles until I found what I was looking for and started to make my way to the cashier when I realized there were 3 sales associates standing in the department just ignoring me. I bought the T.V., mentioned it to the person that appeared to be the manager (who basically appeared to not really care) and left! Same Old Best Buy...Same Crappy Service. read more

Quick and Easy! I was in and out. Great service started at the door. Went in to get a laptop computer cord. I would have been out sooner but got hung up looking at the Samsung stuff, and my boys MUST play the games. read more

Don't purchase any 123 batteries from Best Buy. They are not properly charged and are defective. Best Buy is selling these batteries and they do not warranty them. This is a rip off and they just tell you "sorry Charlie " I will not be shopping at Best Buy anymore. They are scammers. read more

Here's the story of a young man that wanted a new remote control for his TV. The young man in the story is me, if you haven't guessed by now. I love Best Buy. I've been a Reward Zone Premier Silver member for years. I normally shop at the Rochester Hills location, but this story takes place at the Utica store (had to shop there out of convenience). I ordered said remote control online and decided to choose the "store pickup" option. Evidently I would regret this decision. I went to the store roughly 5 hours after I received the e-mail confirming that my remote control was ready for pickup. The woman behind the counter took my info then proceeded to look everywhere for the remote. No-can-do Miss Best Buy lady. The item ain't there. Miss Best Buy lady then proceeded to treat me like an idiot and make the standard "get the customer off my back" excuses (e.g. the systems are down, etc). Then another Best Buy dude came up to the counter, left, then came back empty-handed. Twenty, yes, TWENTY minutes later the poor b*stard who was in charge of fulfilling the order came up to the counter with the remote. He says to me "Ugh...it was 8am...I wasn't totally awake." Give me a break, guy. Now I know that me having to wait for my item 20 minutes didn't cause a ripple in the space-time continuum. I know I'm not entitled to anything. My problem as the average consumer is that I want to be treated fairly and with respect. If a corporation puts policies in place to make things easier and more efficient for the customer, those policies shouldn't be broken. I also don't appreciate being treated like a dummy. As a result of this incident, I contacted a Customer Care Representative. This person was apologetic and promised me a gift card as an apology and to keep me loyal to the Best Buy brand. I never received anything...but I know better ;) _________________________________________________________________________ QUICK UPDATE Best Buy Customer Care finally resolved the issue with regard to the gift card. I upped the rating another star...I still won't go back to the Best Buy Utica store. _________________________________________________________________ YET ANOTHER UPDATE I received my gift card. I received several follow-up phone calls from the Corporate Customer Care rep as well as the Utica store manager. I'll bump up another star to 3. I am impressed with their persistance to ensure that I am a happy customer. read more