Went here yesterday around 6pm. I forgot the rep's name but it was a wonderful experience. Very…read moreprofessional and prices are reasonable. iPhone 12 battery replaced in a little over half an hour. He even cleaned my charging port. Great company to deal with!

Blake was so helpful! He had our sons iPad fixed so quickly and he was knowledgeable, friendly and…read morepolite. Great service at a great price. We will absolutely be back for any repair needs.

Customer beware I purchased a new iPhone October 2025…read more Requested my old phone to be removed from my account instead they put a temporary number and charged me for that line - that I never knew existed When I discovered this - I requested a refund and they denied it

Twice I've come to this store for a simple service request, and twice I've been told they couldn't…read morecomplete it unless I upgraded my phone. The first time, I let it go because another rep did advocate with 800‑Verizon to ensure I had service before leaving. However, after yesterday, I will not be returning to this location. If you're making a purchase, you'll likely walk out happy. But if you're not giving them a sale, be prepared to advocate for yourself. I was told my SIM tray had a "previous issue" that prevented activation -- even though the phone was clearly reading the SIM. I drove all the way to Short Pump (Apple Store) based on that information. Nothing was wrong with my phone or the SIM tray. Two hours later, an escalated 800‑Verizon support rep had my phone fully operational over the phone with basic troubleshooting. I don't appreciate having my time wasted or being given inaccurate information. I'm giving 3 stars because I do believe the staff try, but it feels like their primary objective is selling, not service. That may work for most customers, but I'm not most customers.

I have always had great service at CPR in Midlothian. Christian is always very helpful and…read morefriendly. I thoroughly recommend this location on Rittenhouse dr.

Excellent service as always definitely recommend coming here to get a screen protector and camera…read morelens cover they offer lifetime warranty on there products and it definitely works no questions asked came in since my phone flew off my motorcycle and got ran over by multiple cars got phone fixed came back here to get screen protector and lens cover expecting to pay but did not have to since I already purchased it once this is my 3rd time returning for new protectors with out any defects of the product all on my own from working

Update 2: 4-stars for owner…read more1-star for staff at location and repair Owner called and has sent a full refund after discussion. Also offered to repair again, but after the escalation of this situation and dealing with staff at store on multiple occasions in-person and phone asking to have this done in the first place, we declined to use them to repair the cracked screen. Update: "Jeff", the manager reached out to repair via text, but we simply don't trust this business after visiting in person and then calling twice afterwards to have them replace in one day. Sorry, but we have never had a cracked phone screen in this household until we used your product. And it very well could have been cracked or dropped by your business since we noticed the cracks less than 18 hours after getting the phone back. It's a shame you couldn't replace it when we brought it to the store. Hopefully, a refund will be made since we gave you three chances to make it right. Steer clear! This place will swindle you. They do not honor warranty. Had a screen replaced because the touch aspect stopped working. Had phone for four years and never had a cracked screen. Less than 24 hours after getting it replaced, screen cracked and not by dropping. Paid $150 to replace the first time for an older Samsung Galaxy. Staff was rude and said they don't replace from phone drops, but if they opened phone they could tell if it was dropped or not. Hmmm, so I should believe them to tell me if the phone was or wasn't dropped? As it's an older phone (four years), I can guarantee it has been dropped a few times, so looks like an easy out for them to not cover warranty. They are either really bad at repairs or offer cheap replacement products to customers. Go to a more reputable place, like Computer Cave. They are honest and offer quality repair and products. Staff at this Fruit Fixed Store couldn't even tell me how much the part the cost or even acknowledge that glass can crack from cheap quality or improper repair. Save your money and repair elsewhere at a more reputable place.

Stopped in today. My Pixel 5 couldn't hold onto the charging cord. I tried to clean out the lint…read morein the USB port, but then my phone wouldn't charge at all. The technician was knowledgeable, helpful, and offered great customer service. I walked out 5 minutes later with a functioning phone. They did a fantastic job, and I certainly will do business with them again.

Worked fast and solved my problem with my laptop. They didn't charge much at all. Friendly and…read moreprompt. My issue was a minor fix and explained what to do to prevent future problem

Took my IPad Pro in to get fixed and the guy looked at it for 90 seconds tops and said the…read moremotherboard is shot so it can't be fixed. Not satisfied so I took it to another place and they fixed it. It was just the charging portal. Don't use this store.

My experience with Brionna was fine first time around . She tried to help with a problem with my…read morepresent phone but could not. (Turns out it was a simple case of having run out of storage space which should haver been diagnosed easily but was not). Went back another day to buy a new phone. Brionna's attitude towards me the second time around was unfriendly and non helpful. It was clear she did not wish to help me. She said they did not have either phone of my selection in stock. Said I would have to buy the phone elsewhere but I would still have to come back to her store for set up. With her off putting behavior that was not an option for me. One quick trip to Walmart, got the phone I wanted and they set it up in an hour! The gal there was patient , friendly and professional. I could have weeped for her kindness to me. The price for that same phone at AT&T was 80.00 higher. AT&T staffs their stores with many who should NOT be working in customer service. I will absolutely stay away from any AT&T store in the future.

Received the best customer service today! I had the not so bright idea of switching my service…read morewhile at BJ's (please don't do this) . Needless to say my order was completely messed up. The rep that worked with me today helped get me together. Thank you girl!!