Awful location. I received no help as I was trying to return a trade in phone. Went back multiple…read moretimes and received different answers. My new phone works awful! I will never go back there!

Tony was amazingly patient, kind, and helpful. He helped us get the best deal for getting 2 new…read moreiPhone 16 Pros and we ended up switching to super fast Verizon internet with YouTube TV included for LESS than what we pay now! I will say it took several hours and the wait was very long so I highly recommend getting an appointment or you could wait hours to be seen. Also plan on it taking several hours for the whole process, but we are happy with the result!

I am an older woman probably not what those young teck savvy people love to see coming! But I went…read morein to get a laptop and a new tablet. I was greated by Mel and had a wonderful conversation with him while I waited for someone to show me the products I needed. He contacted the store manager when he felt I had been waiting to long. Then Hayden came up to help me. He showed me several options for what I needed. He was so kind and understanding and informative. I feel that he did not take advantage of my ignorance. He also offered me options for protection plans and explained then very clearly. I was very happy with my visit to your store.

They recently did a full remodel and new layout of this location. Sadly I'm just not sure it is…read morebetter. It is different and looks newer but it just seemed messy to me. Maybe that is because it was around Christmas shopping time that I was here. I mean what store doesn't look messy during the holiday shopping time. I needed a PlayStation 5 for my son and I could not find one! Everywhere I looked they were on a wait list to get. My wife looked up BestBuy and was able to get one through the website and have it avail for pick up at this location... 5 mins from our house! The strange thing is when I looked it up nothing was avail?!? Oh well... it worked out perfectly and I was able to pick it up with no issue at all. It really went perfectly.

I ordered a new iphone here and then called back an hour later to change my order to one with more…read morememory. They stated they could not cancel the first order but would send the first phone back and order the second one asap. The second phone was delivered to me. THEY LOST THE FIRST PHONE and I was charged over $800 for it. I never even saw the first phone. They will not take responsibility for this. I have spent hours trying to work this out with the store and ATT. This is HORRIBLE!

My fiancé walked over to get his phone fixed while I waited for him next door. I expected him to…read morecome back still angry and an hour later. Nick came back to me within an hour with all problems resolved and happy! I must thank Ian for taking exceptional care of my very hard to please man. He was impressed at how knowledgeable Ian was of the product and issues. Thank you for making a difficult day so much better for all of us! Ian is an invaluable asset.

This place is an absolute scam avoid it like the plague. I was sold a broken phone that completely…read morestopped working within an hour. When I went back reasonably expecting a refund the store attendant, Ace, not only refused to help but had the nerve to call the Milton Police Department on me. Imagine that I get scammed and I'm the one who gets the cops called on me! Ace was beyond rude, arrogant, and completely unprofessional. Zero manners, zero accountability. And honestly, that attitude seems to reflect the entire business. They don't care about customers they care about taking your money and avoiding consequences. Now it makes sense why they push so hard for cash payments they clearly want to dodge refunds, chargebacks, and any traceability. Shady, deceptive, and downright fraudulent. If I could give zero stars, I would. Do yourself a favor and stay as far away from this place as possible. They do not deserve your business.

I have been in about 4 times getting my screen protector replaced here. It is VERY expensive…read morecompared to just purchasing one online. It can be 30++ more here. I had it replaced 7/17/23 and when I went back in today to get the same service and I was told it was $43 instead of $33 a few weeks ago. Bella is the Assistant Manager: purchase online or just make sure you know the price before you check out. That pricing is outrageous.

THIEVES! they sold me a phone with a broken cable and when…read moreI tried to bring it back under the "30 day warranty" they LITERALLY LAUGHED IN MY FACE and told me that it was physical damage and not covered by the warrant. I wouldn't spend a penny here. I am so upset, this is the ABSOLUTE WORST CUSTOMER EXPERIENCE EVER

Great experience with both brothers Adrian & ???. Got 2 Samsung 10 's for a friend in Jamaica. Its…read moreunlocked & hopefully no issues over there!

I am forever grateful for these fellas who put so much time and effort into recovering my data…read moreafter water damage. I thought it was all gone for good. They were patient and walked me through everything. I cannot say enough good things about them although I hope I never have to go back!!

I came in to get my laptop looked at. The service was friendly and fast. They quote you a fair…read moreestimate and the time it will take for whatever your issue is. I needed an estimate for a broken power connector on my laptop. The clerk said it would be x amount because the part would have to be ordered. They fix a myriad of electronics so before buying something new take your device here for a free estimate to see if you need to replace it.

I needed help with my iPhone. The store was very busy but I was quickly greeted and signed in. In…read moreless than 10 minutes we had a tech guy come over and attend to my questions and he cheerfully help me out. Very polite and helpful.

I a custom spec MacBook Air through Apple's customer service and requested it be delivered to the…read moreAvalon store so that I could take advantage of an appointment pickup that included 30 minutes of setup at the "genius bar". I left without the MacBook after an hour or so because there was no direct support from the staff. The genius bar was basically a couple of apple store employees trying to assist well over a dozen people; rotating between them. There was certainly no one on one support but for maybe 30 seconds at a time. Perhaps my expectations were too high, or I was led to believe there would be a short 'sit down' with someone to help me log in and familiarize myself with the product. The MacBook was almost $2k plus monthly subscriptions. I had a terrible experience. It really is disappointing because I still need a new laptop and was absolutely looking forward to this new MacBook. Shame on them for providing the exact opposite experience that many others enjoyed. They even stated that my 14 day return window started the day I placed the order and already had 13 days on the clock, so 1 day to evaluate. I would have left with the MacBook and tried to book an online session or returned to the store again with a 2nd appointment to get setup assistance but the team lead said he could extend that window but could not offer anything written, only a verbal 'I got you'. Seriously disappointing.

I purchased two C to C phone cables from this business four days ago. I ended up not needing them…read moreand came back two days later with my receipt to return them. The packaging (such that it was) had not been disturbed and they were in the exact selling condition they had been when sold to me. The clerk (I believe he is the owner), told me he "never accepts returns," but grudgingly eventually said he would refund me 75% of the charge, keeping 25% for a restocking fee. I asked where that information would have been given upon purchase. My paper receipt had nothing about it and there was no sign on the wall. He produced a separate paper listing the restocking fee, which had not been shared with me when I purchased the items. He explained tersely that he is a small business and reiterated that he never accepts returns and I should be grateful he was making an exception. So -- be warned -- if you purchase supplies from this business, be aware that he "never accepts returns" and that if he decides to make an exception, he'll retain 25% of the payment. I don't fault his policy, but his failure to be up front about it at time of purchase is poor business practice. https://quickbooks.intuit.com/ca/resources/running-a-business/writing-store-return-policy/

These folks are the real deal! Knowledgeable, friendly, kind. They have serviced my iPhone and my…read moreiPad fast and at a reasonable price. Lucky to have them nearby.

I arrived at this store with my gf and waited patiently for our turn around 45 minutes. We have…read moregotten a lot of stares from the workers but they did not come up to ask if we needed assistance (why else would we be here). One co workers friend came in and got helped right away while we were here 30 minutes prior. This store employees do have an IQ of 12. I don't know who hires these employees but my baby brother could work here and possibly be better than any employee here. This is a very sad place with very minimal help. I don't understand how we could be invisible, we are very tall individuals. They might as well hire me as a worker and I would turn this place around.

Worst ATT store ever! Service so bad that i decided to end my 18 year relationship with ATT…read more Moved my family account 4 phones 2 tablets to Verizon! These guys including the managers are idiots!

My family is a long-standing customer of MetroPCS and we will continue to be with them for the…read moremonthly price. Cell service: As long as we're in a range where our phones can reach T-mobile towers, we have no issues with the service! It's very convenient and one of the cheapest phone carriers for what you get. Store service: We usually come to this location because we've found the service is best in the area. The English and Spanish are both great and they pay great attention to the person they are currently working with. On this visit, however, I was porting my number in from another carrier and did not get very straightforward communication on the promotions available for me. The entire process took over an hour over two separate visits and the associate helping me messed up the process in the system, making me have to pay in cash. While they were apologetic, it was a little questionable for it to be difficult for an associate to set up a new individual plan... at a phone store.

Came to this metro the other day because I was trying to get my grandmother a new number to give…read moreher some peace of mind about a certain situation. Walked in wasn't greeted, and the two girls working inside ignored me for a good bit till the girl with the horribly grown out bleached hair rudely looked up at me and said "are you paying your bill or what," caught of guard I explained my situation and she very rudely said "you have to call 611." I kindly asked if I was able to do it in store since I was already there and she said "no you have to call 611." Annoyed I left and got in contact with 611. Wasted 2 hours working with 611 to get this problem fixed which I didn't mind because the person on the phone was way nicer than the store lady but I did have to miss something because of the time wasted. It's not my first time having an issue with this girl though. She was very rude when I tried getting my daughter a new phone for Christmas, and I understand it's the holidays it's busy but she did not help us in any way she just said we're out of iPhone 16's and completely ignored us when we asked if she could check if others stores had any in stock. I really do despise coming to this location because of her disgusting attitude