Outstanding customer service at this AT&T location. The sales and management team are truly…read moreprofessional and patiently answer all your questions without hesitation. Refreshing experience in comparison to all the past experiences Ive had at similar locations. 100% will come back here for any future needs.

Dishonest business, played bait and switch with my phone and lied about a exchange credit just to…read moreget a upgrade sale when they were called on it they refused to give their names and owner has refused to correct this. He was present during the original transaction. Be ware find another location. i called back to ask for escalation to correct the mess up they did and was refused this i am told is a AT&T policy for all private owned stores, what are these dishonest people hiding. store manager Alec made a charge on my CC without my permission when i found out i called and the store refused to reverse i am waiting for this to post to file Fraud and also criminal for cc fraud. FOLLOW UP : what was done ,AT&T confirmed the wrong doing by this private owned store, made it right, but you may want to go to a Corporate Store to insure you do not get hustled, and dishonest practices from stores like this one

Zero Stars. Rude, Incompetent, and Deliberately Unhelpful…read more Let me set the scene. My phone died. I pay for AT&T insurance. Two days later, a replacement arrives, only to discover that AT&T's own system won't let you transfer an eSIM from a dead device to a new one. Not my fault. Not my problem to solve. But somehow, it became exactly that. Everything online failed. The app failed. I was forced to visit a store in person. Already an inconvenience. What happened next was completely unacceptable. The moment I walked in, the rep was visibly annoyed. His first words? "You should have done that over the phone." I didn't have another phone. That's why I was standing in front of him. Then came the identification issue. I presented a digital driver's license and a Georgia DDS-issued temporary license, both of which are legally recognized by federal, state, local, and financial institutions. The TSA uses these documents to board passengers onto aircraft. Banks accept them. Courts accept them. AT&T does not. His explanation? "Security." That word doesn't mean what he thinks it means. When I pushed back and asked for clarification, his response was, and I am not paraphrasing "I'm not doing this today." There was one other customer in the store. Four employees on the floor. I had an appointment. There was no reason for this level of indifference except a complete unwillingness to help. I had clearly interrupted something far more important, his coffee and his phone screen. When I asked for his name, he refused to give it. A colleague stepped in and offered a name as "Jim." Whether it was real is anyone's guess. Based on everything I witnessed, I'd say probably not. The result? I had to drive unannounced to a friend's house, because I had no working phone to call or text ahead, just to use their device to reach AT&T customer service. That call took over 30 minutes, not counting hold time. All of this because one employee decided customer service wasn't on his agenda. When employees feel comfortable refusing to give their name, dismissing legally valid identification, and responding to frustrated customers with open hostility, that's a management failure from top to bottom. I would not recommend this location to anyone. There are other AT&T stores, other carriers, and frankly other options entirely. AT&T, do better! Your customers deserve it.

Total scam. For being the number one ATT store in GA, they sure play a dirty game. Kevin N helped…read moreus. Then magically later that day, our security passcode was changed, our order was cancelled, and two new internet items were ordered under our bill. Our internet and wireless were combined and now we have new extra charges that no one can tell us about. After 90 minutes on the phone, nothing was fixed. They told me my phone order was cancelled but two days later I got a email to expect a phone. They also told me to file a fraud report with their fraud division, but it's been denied. I will be filing a police report due to the theft.

I asked Marlin to transfer everything from old to new cell phone. It was my wife phone. So, at the…read moreend, she checked carefully the result. No questions so far. Thank you, Marline, good job! The office was clen, cool and NO waiting time for service! Andy Perlin.

I've been here a handful of times and everyone here has always been very helpful and friendly.read more

Best customer service I've had in ANY business in a long time. 12/23 manager, guy, spent time on…read morephone with provider and helped me install new SIM card at courtesy discount, took my monthly payment, and explained whether or not an upgrade to my minutes would be feasible, would be a value. I asked for the info. The lady there too greeted me and seemed to offer other customers clear , cogent service when they brought their phones and questions in.

From the owner: Switch today & enjoy America's largest 5G network.read more

Kameron and Josh were extremely helpful when I had issues transferring the service to my new phone…read more They handled price changes and technical issues with Verizon for me and made the process pain free. Josh was extremely responsive and friendly during my wait. Kameron was very diligent and kept trying to search for better solutions to my problem.

For Erviya - you were awesome! I was in your store for the…read morefirst time this past Wed. Erviya was welcoming, knowledgeable and very helpful. She found solutions to all my phone problems and was very pleasant to work with. Thank you, Erviya.

I arrived at 9;30 a.m. and noticed they opened at 10:00. No one arrived at 10:15 so I called the…read morenumber. It didn't answer and there was no vm. at 10:20 the employee or owner arrived and told me she was opening late. I sad yes, it is 10:20 your sign says you open at 10:00. she said "no, I won't be able to help anyone for another 20 minutes". I left as I have never had a retail business that is open tell me they could not help me. I called the franchisor , which seemed completely disinterested in my situation, while I watched her turn away another potential customer. This was a waste of an hour of my time..

Please look elsewhere. Gave the store a lot of leeway And understanding after they broke my phone…read more They then put the blame on me stating that was part of the risk of their cleaning process. Wanted to Charge me an additional $180 to fix their mistake

All solutions under one roof, great prices. fixed my iPhone on the spot with free tampered glass…read more appreciate. keep it up.

December 10, 2025…read more Isaac J. I think sincere review of my business will do! When you. I didn't render any services to you so what are you reviewing? I just told you toes of parts available you can fix by choice and you iphine 13 no logo how it would look. Your phone is iphone 15 pro max how can I fix 13 on q5 pro max?? You don't have money to fix Apple logo parts so I don't no what you're review ??? + +The message above was left in response to my three star review of Ike phones. I was asked to set an appointment on Sunday and after saying I could not make that time would it be possible to repair my phone on Saturday. I was told you could do next Saturday after 12 noon. I left you another text message and said I could make it on Sunday after I had shifted some things around and you stated you had already replaced my appointment and asked if Monday at 4pm would work for me. I responded with yes, that would work for me and asked if there was any earlier time. You responded with yea, I am trying to avoid double booking What color is your iPhone 15 ProMax? I responded grayish almost blue tint, maybe natural and then I checked my purchase paperwork and responded blue titanium. You did not respond to any of those messages and I arrived at your business at 3:56 pm on Monday to a locked door. I sent you another text message which you never replied to and then called the number on the door explaining I had a 4pm appt and no one was in the business and the door was locked. Your response on the phone was you were working on a phone and would be there soon. I thought in spite of the above actions a three star review was fair you never once apologized for not being at your business for the appointment or making me wait. Then you send me the message above saying I don't have the money to get Apple logo parts. The truth was you wanted $20.00 more than someone who would fix my phone in 45 minutes the same day with Apple logo parts and I would not have to wait another day for you to fix it with the non logo glass or maybe longer if I wanted the Apple logo glass. I was trying to be nice and I thought a three star review was fair considering the treatment I received. You obviously disagreed from the message you sent me. I think this review is very accurate and you are correct you did not render any services. Instead you chose to insult me and say I could not afford to fix my phone. I gave you three stars because I know everyone has off days.

From the owner: At IkePhones, we bring professional phone repair directly to our customers instead of making them…read moretravel to a repair shop. Whether you're at home, work, or another convenient location, our mobile technicians come to you and perform many repairs onsite. We specialize in fast, reliable repairs for smartphones and tablets, including screen replacements, battery replacements, charging port repairs, and other common issues. Our goal is to save customers time while providing quality workmanship, transparent pricing, and friendly service. We understand how important your devices are to your daily life, which is why we focus on convenience, communication, and getting you back up and running as quickly as possible.

I went in to upgrade my phone and Jayden at AT&T was amazing from start to finish. He listened to…read morewhat I needed, recommended the right plan and accessories, transferred my data seamlessly, and even showed me a few tips to get the most out of my new phone. Great customer service, zero stress -- thank you, Jayden!

My wife's old iPhone 7 stopped providing any audio recently so we purchased an upgrade phone on…read moreAmazon. We took it to the Crabapple AT&T store and Juliana provided excellent customer service in getting the conversion handled. She was patient and competent in the process and had the knowledge to resolve any problems. I'll be upgrading my iPhone 7 soon and will surely seek Juliana's help doing it. AT&T is fortunate, as are we, to have this level of service and support from a great team member.