I walked in on Wednesday July 29 and flower was really kind and upon arrival we noticed my boyfriend didn't have his ID (since he's the primary account holder) and she was still able to explain pricing for what we had gone in for (inquiring about a new phone since mine broke) and so we we came back the next day Thursday July 30 and B recognized me immediately since I had accidentally left my id the day prior lol. She was extremely thorough writing down certain prices for the questions I had as well as giving us time to think and talk with no sense of rush at all reminding us to take our time which is appreciated! We initially walked in to buy a replacement phone and ended up walking out with that and a pair of apple AirPods which my boyfriend has been wanting and they had a deal that matched our needs, overall our experience, wait time and transaction went smooth and I would definitely recommend anyone to come to this store especially if you're Hispanic she does speak Spanish as well and definitely deserves a raise for her patience, work ethic and drive! I will be back again for anything else I need. Thank you again! read more

My phone's port is broken. I pay for insurance. But when I brought into the store, they said it would cost "a couple hundred dollars" and take week, even with the insurance. They instead sold me an expensive wireless charger, which turns out to be a terrible option. I called AT&T today and they are sending me a replacement tomorrow. read more

The WORST* customer service at AT&T Federal Way. Quick with the attitude and disrespect.

This place is great! Every single member works very diligently and professionally even when it was swamped with customers! Best AT&T I ever been to by far. Would recommend you come here for any new phone or problem with a phone there great. Shout out to Ken Moeun and Kennidy M read more

My husband and I came to AT&T in hopes to upgrade my husbands phone. It was our first time at this store. Ken was the one to help us. Our wait time was no longer than 5 minutes. The vibes of the store was unmatched, nobody made us feel as if we should've just went to another store but instead we were instantly greeted and helped. Give brother Ken a raise because he seems to know what he's doing. Very outgoing and nice! I knew he was doing his job trying to sell us your products but when I say he's very convincing, He was and IS! We came in to upgrade a phone but instead we walked out with not just a new phone but Apple Watches as well and all for a great deal! Even our daughter approves of Ken! Thank you Ken for a great experience! read more

AT&T Store - New IPhone With Privacy Screen Protecters ( B2G1 Deal) & Apple Watch (B1G1) - Mobile Phones Near Me - Federal Way, Washington

Thankful for Anaiyah for providing excellent service while helping me upgrade my phone from the iPhone 13 to the iPhone 15 Pro Max. Everything went smoothly & quickly while transfer everything over onto my new phone. If you need assistance, she'll help you out and get you situated fast. Thankful for her & the whole store! read more

Just left the store and Was served by Ken. He was very knowledgeable and helpful even though it's a technical problem that is out of his hands. I mainly want to post about amazing customer service I received from Ken read more

I still would never recommend AT&T. However today I return to the store manager Quisha Foster was not only able to help me with my issue but also very pleasant and understanding. What a difference from my last time here with manager Steve. Thank you Quisha read more

What is the sense in setting an appointment if they don't keep your appointment and tell you when you get there, on time mind you, that you have to wait until all of the other people that are there are seen! I made an appointment so that I wouldn't have to wait for an hour to be seen and to get my issues taken care of! Dont think I will ever go back to this store again. GRRRRRRRR read more

My husband had his phone stolen and went to this location to purchase a new phone. It seems the employee who helped him felt it necessary to set up our 2-line family plan as 2 separate lines. If I had to guess, he probably made commission off setting up another line. Too bad for him, I noticed it immediately on our first bill when it shot up by $120. My husband called AT&T and it was immediately acknowledged as a mistake on their part. It seems to me AT&T is doing the same practices as Wells Fargo with setting up accounts to make commission. I'm thinking KOMO and KING 5 news may be interested in this local AT&T store having employees doing unethical activities with customers accounts. read more

AT&T Store - Looks like fraud - Mobile Phones Near Me - Federal Way, Washington

Just don't. They'll sell you stuff that doesn't work. Then they can't help you to get out of paying for it. You have to spend half your life on hold on the phone to cancel their shit service. Worst business model ever. The employees don't care at all. They're happy to be part of a screwed money grab. Unhelpful. Uneducated. Over priced. read more

This store is hit or miss. Unfortunately, more miss than hit and it is the closest store to my house. They always seem to be short staffed. I've had some alright experiences here (I've been with ATT for 18 years so I've had plenty of problems) and I've had several problems were I've left in tears or mad (and I'm not a cryer) out of sheer frustration. Last year I had an associate add a family texting plan to my service without telling me (I have 5 lines and at the time no one texted in my house - that has now changed, but irrelevant) and I didn't catch it on my bill for several months (my fault) and all I got back was like $30 after an hour of arguing with a customer service rep on the phone. Tacky, I'm sure he got some sort of commission..... Now, I'll just drive the extra 25 minutes to Puyallup where they have great service! read more

This store lied. I was supposed to receive a call from their district director. They flat out lied and I never received a call. I've never experienced worse customer service then I've experienced at this location. Going to review switch service based off this experience. read more

AT&T Store - The store peeled off the screen protector as well and would not give me a replacement for the phone. Terrible service! - Mobile Phones Near Me - Federal Way, Washington

Up another $5 per line this year! My bill has gone up $20 while still under a 2 year contract. I have been a customer since AT&T bought Cingular and have a grandfathered plan but they don't give a shit about the faithful customers who have been around the longest. Choose any company EXCEPT AT&T! read more

AT&T Store - AT&T has now raised my bill 2 years in a row while under contract. - Mobile Phones Near Me - Federal Way, Washington

Went into the store to inquire about the First Responder discount. The Manager Nick was not helpful in getting my questions answered and went as far as saying "I'm sorry if you're too stupid to figure it out". I can't believe that this is the service that AT&T provides to first responders. read more

I don't have AT&T, nor do I plan on getting AT&T. So I am sure you are asking, "hey stupid, why would you give them a five star if you don't plan on getting their plan?" I wondered in here after ordering my media center at Pier One Imports. I am debating about what kind of plan I want to get and since I was here, might as well see what they had to offer. Salesman: "Could I help you with anything sir?" Me: "I am kind of just looking around." I was kind of looking, but not really. Salesman: "What kind of phone service do you have?" Me: "T-Mobile." Salesman: "Oh, you mean 'Free Mobile'?" Me: "Why do you call it 'Free Mobile'?" Salesman: "Because they give away free stuff and they are cheaper. Sometimes I wish I was working for Free Mobile." Five stars for convincing me to stick with 'Free Mobile.' He also seemed like an honest and very knowledgeable salesman. Zipzap Zubidy Bop! read more

The wait was intolerable. My friend was looking to start a new service contract, and we waited almost a half hour until our name was called. The process was smooth, and the guy that helped us was informed about what he was speaking to, (frankly, he's the reason they aren't getting one star.) There is no reason a potential client should be waiting a half hour at 3:30 on a Wednesday. read more

BEWARE! This location trains its staff and managers to steal your money by selling a screen cover they say will not break for 40$. They really don't give you a choice "you must have it because it is made of glass that does not break and protects your phone". Guess what mine is broken within a week of purchase. I drive back to the store and was advised they will not exchange not return the product. I would not have purchased a screen protector for 40$ if I was not lied to. Because the product is not what I was told I asked to return it and Theary Lorn the assistant store manager refused. I must pay 10$ to mail it back to the company and get a replacement for an item I DO NOT want and was misrepresented by her staff. You would expect more from#ATT but I guess now once this new contract is up I will be leaving. It takes one poor instance of poor customer service and refusal to take accountability for a product you sell to loose customers. But you do not care! Heading to the bank to dispute the charge now. Next to explore returning the new phone and tablet and find out how to cancel my service. Please be careful what you purchase at this store and please do not buy accessories through them. read more

Buyer be ware! My wife went in to pickup a phone I had ordered. While picking up the phone, a sales person up sold her on a "free" iPad mini. The sales person assured her, "no problem, if you change your mind you have 14 days to return it. What he didn't tell her was that there would be a $45 restocking fee to return the unopened "free" iPad mini. read more

I don't think I've ever given five stars to a chain store, but my experience with the Federal Way AT&T store deserves it. I hate cell phone stores. Every time I go to one, I feel like the sales agent knows less about the product he's selling than I do--which is pretty bad. In the past, I've been given a lot of bogus information. I usually have to wait for service for a long time. Several times, the sales agent has signed me up for some service I made very clear I did not want. And I've often come close to leaving the store because I grew sick of the upsell treatment. I didn't experience any of this at the Federal Way AT&T. I arrived at the store about thirty minutes before closing--not much time to make a deal. I was promptly greeted by a sales agent: Jose Ramirez. Jose quickly found the phone I wanted, he answered every question I asked, and it was readily apparent that he was familiar with the phone and the plans he was selling--I had complete confidence that he knew what he was talking about. Although he told me about additions to the plan (additional data, warranty service, etc.), he was not pushy and when I told him I wasn't interested in these options, he moved on. In a very short time, Jose had my new phone set up and ready to use. Although it was past closing time when we finally completed the deal, Jose stuck around to answer all my questions. My transaction was A+. read more

My oh my where to begin... I had the pleasure of being assisted by the wonderful Ken. Upon arrival there was one employee assisting a couple so I just wandered around until I could be helped. Shorty after my browse Ken came from the cuts and from the the beginning of the service to the end he was amazing!!! He started with asking me what I needed and I knew exactly what I was there for so that was easy but he somehow made the process easier. His knowledge on all the devices blew me away and he was able to answer every difficult question I had with a simple answer. His personality is amazing and you can tell he genuinely cares about what hes doing and you as an individual. As someone with a similar job I understand how tiring it can be but by his energy you would've thought he was just starting his shift. Bo was also great and took over for Ken when his shift was over. The 320th AT&T is amazing and highly appreciated and valued by me!! This isn't my first good experience at this store but definitely my favorite!!! read more

whatever you do not waste time nor speak to a "gene" who works there! he was extremely rude and tried to imply that i was lying about a promotion deal that att said they would honor when i get to the store and after all that they want to say they don't have the means codes whatever else bull crap lie to not do what they said they would do! i've never been so irritated with a phone company. i switched over from tmobile and its been nonstop issues every time!! seriously how hard is it to do your job without making the customer feel like they are lying about something that they have clear printouts and screenshots of. and top of that then talk over them and get loud and whatnot! get it together at&t! ugh! read more

I bought a S10 and. S10plus. Wife went there to get hers when the preorder arrived. Store wasn't busy. More employees were on their phones vs helping ppl. Had to twist their arms just to activate the phone. I went the need day same experience. I've bought 6 phones from there. That was the last time. Service goes far especially when that's their job read more

Associates were a big help and not the best customer service but I was helped. I thought my faith would be restored by walking in an ATT store after spending all day on the phone and I was advised to walk in the store only to be told the customer is wrong it's funny because I work in customer service. read more

I had a very poor online and phone experience with ATT. I made an appointment to go in and speak with an associate and Jen really restored my faith in ATT. Thanks Jen, appreciate your help read more

I left my SIM in the Philippines and needed a new one. Got in and out fast, with friendly, knowledgeable service and a new SIM card for $5.50. Can't ask for more! read more

I was a recent victim of my phone number being stolen and ported over to T-Mobile. I had been dealing the phone customer support for three days when someone finally told me I could get a new Sim card at a store to temporarily get phone service until they finished porting my number back to AT&T. I went to this location and Mike Nguyen assisted me. He was SO friendly, understanding and knowledgeable on how to help me! It was honestly the best customer service I think I've ever had at a brick and mortar store! He even offered to help me in the future if needed if there were any concerns so that I didn't have to explain my situation to anyone else because I have been explaining it over and over to everyone I talked to and they couldn't believe what had happened. Thank you so much Mike for your assistance, you saved the day from a very frustrating situation! I have been with ATT since the 90s and this showed me why! read more

Go to the store at PAC highway and 356th, or go to Southcenter mall. My wife purchased a 256 GB iPhone, they sent her a 128GB phone. When I went back in to get the right phone they told me " she doesn't need a 256 GB phone she only used 40 GB on her old phone. It was a 64 GB phone and she had deleted a lot because there was no storage left. Instead of just going somewhere else I argued with them for 10 four minutes that I wanted a 256 GB phone and that's what I was going to get. They admitted it was their fault and they still charged me a $55 restocking fee. They are rude to the point of being nasty. read more

Wow can you say lack of customer service? Been waiting almost an hour and no one has been able to help us yet. The person who checked us in is just sitting looking at his computer not helping the 4-5 other people who are waiting. I'm just shocked that they would allow their customer service to be so lacking and inconsiderate. read more

Savon was very helpful although he was with another customer he was able to multi task and make sure I got my phone bill paid so I wouldn't have to wait a long time. Savon hasn't sat down once meanwhile his coworker was doing nothing except waiting for a phone to load and sitting on the chair the whole time, trying to avoid helping me. read more

Can someone please explain to me why there's 6 people working but only two helping people? One guy is texting. Two girls are standing behind the counter chatting. One girl, the one checking people in, is standing by talking with them. And I'm sitting here with three other people... waiting. read more

Great experience. The employee we had totally took his time, explained everything and even helped us lower our bill and get a free phone instead of trying to overcharge us. Explained that we could trade in old phones to further lower the price of the new phones. This was during the holiday craziness and the store was packed so I am very pleased that we were given all the time needed and weren't pushed through. I'm not giving five stars because I believe AT&T could have better pricing on plans but that is not a reflection of this store or its employees. read more

Me and my partner purchased new IPhones 1 iPhone 6 and 1 iPhone 6 plus . We both were told we would receive a 200$ credit when we received our new phones and brought back our old 4S iPhones . After receiving our new phones be brought back our old phones . They did give me 200$ for one and none for the other . I was told that since the lock button was broken and the back glass was cracked they couldn't buy it back . Don't you think you should had said this when we purchased the phones ? But instead they used it as a ploy for us to buy the new phones . We talked to the assistant store manager who I ass**** . We asked to speak to the store manager who told us the same crap . If we didn't have it in writing then they never told us that . BRANDON YOU ARE A ASS**** and suck at customer service ! I won't be back ! I hope you loose your job! read more

The worst customer support of any business I've had the displeasure of dealing with. I am tired of using Itunes so I bought a Galaxy S4 from AT&T. They set it all up at he store and we thought we were done. No we were not. Calls or text messages were not getting thru. So I call tech support. Or should I say inept worthless support. They talk and talk the they say they have to transfer me to Apple support for some reason or another. The Apple support talks then hangs up, but still no messages are getting thru. In all I called Tech 4 times wasted all afternoon but still they kept blaming Apple. Why do we put up with this terrible service. I am wrapped up in a 2 year plan but no support. I plan to go to the store tomorrow and raise hell. I will definitely give them their phone back and switch to Vorizon. read more

one of the representative invaded my privacy by looking at my phone without my permission. The assistant manager treated me bad and did not listen to my side, i found out they are close friends. People there don't take customers as their priority. I dont know if they really look into cctv cameras because they are all friends at that store. This is not a good store to go to. I dont trust any of them. If i can rate them as 0 i will.. over all Very bad service! shame on them! read more

This is my neighborhood At&t. Always good service at this location. Sam was always so knowledgeable and courteous. He's not there as of recent. I went in yesterday and Alex helped me out. He was also very courteous and helpful. I love that there's almost never a wait here. I like this location much better than the ones in SouthCenter. Definitely go here if you're nearby and need AT&T. read more

OMG. We've used AT&T since summer 2011. EVERY time we've come it's been a RIDICULOUS wait. I'm talking at least 20-30 minutes. That's NO WAY to service customers. ANY customers. Let alone those who have business accounts with MULTIPLE lines. They need to add a location or hire more people. They need to do something because this is ridiculous. read more

Tried to make a claim for an iPhone that had gone through the wash, and was rejected by AT&T's insurance carrier, the equally crooked Asurion. Through a snafu with Best Buy, the insurance was cancelled temporarily as Best Buy replaced our phone with a new contract and deleted the insurance -- after the phone was already damaged. After we found out our fees had increased dramatically, we returned the phone to Best Buy, had our contract restored and tried to make a damage claim. Because we had a break in insurance after the phone died, Asurion and AT&T used it as an excuse to not honor our contract. We ended up buying a used phone from Gamestop as it cost the same as the deductable AT&T would have charged us to replace the phone we bought from them. Sad thing is: just about every company one is forced to do business with now (due to the government's policy of allowing monopolies to exist and ignoring customer complaints) has become a harrowing experience. Whether it's your cable company, your bank, or the government itself, it seems as though criminality now runs rampant throughout our society. Not surprising that some consider the US to be the most corrupt nation on earth. Sad times. read more

Went in on a Sunday and was held hostage for 2 hours to upgrade my phone and contract. 2 days later, when I was out of town, I get a call that I need to come back into the store because they forgot to charge me for something and they need me to come into the store to fix it. Unfortunately, I was traveling for business and worked long hours and couldn't conveniently contact them. 2 days later, the store manager threatens me that my service will be terminated if I didn't come into the store so he can fix his employee's mistake. I'm going to add that this was done through a personal text to my phone - this gives you an idea of how this store is ran. I finally called and after telling them that it was impossible for me to come into the store, I offered to pay over the phone. Long story short, they denied me paying over the phone and insisted I come in. They terminated my service so I called the AT&T customer service center for help. The lady from the AT&T service center was able to help me and called the store. She talked to them while I was on hold and told them to assist me and make it work. Afterwards they took my payment over the phone and still DID NOT ACTIVATE MY PHONE! I'm calling the AT&T service center again and complaining about that store. For your own good, don't go to this store. There's other AT&T stores that will give you the customer service you need and is representative of the parent company. read more

The representative Gene was super awesome! He helped my mom and I out and answered all of our questions and did it with a smile. I had ordered a new phone online and wouldn't be receiving it as soon as I needed so he was able to cancel my order **because it had not shipped yet** and advise me on a similar phone that he had in stock that would meet my needs. He also advised us to get some screen protectors and installed them for us on the spot and super quickly! He was very knowledgable and very friendly! read more