I see the previous review and my experience was very different. After a horrible experience with…read morethe Damascus store that spanned several weeks, it took one visit to this store and my bill was fixed. I was very upset when I arrived at the Germantown location, my bill was almost $100 too high due to issues with the acceptance of my veteran status. The manager, Daryn(?, I can't find his card) and his staff could have answered my initial question "who is the regional manager for the Damascus store?" and let me leave but instead, they asked how they could help and proceeded to not only show sincere interest in resolving the matter but went above and beyond to make sure that my status was updated, and my entire bill was correct otherwise. My experience at this location restored my hope that T-Mobile will be able to deliver on their customer service claims.

The customer service is non existent , there is no accountability. Problems remain unsolved month…read moreafter month , hours of my life wasted on double talk . It would be beter to burn your money

Their Wi-Fi is so horrible it makes me want to cry. I've been using Verizon for years now and…read morealmost every day the Wi-Fi went out or it was really bad.

Came to the store a guy who looks like Puertorican was so rude as a sales person. When I told him…read morethat I was just buying a phone said you have to call to the store and not here!! The one star is for the sales guy and may not be to the store terrible as a business that represents Verizon!!

I had dropped my laptop, and the back panel had somewhat separated, with certain internal…read morecomponents shifted around. My screen was fine, but the laptop would power off when certain areas were touched. Eventually, it would just power off as soon as it turned on. I finally had to get it fixed and was looking for a business that offered great service and was affordable. This place fits both requirements. They were able to fix my laptop in less than an hour and for an amazing price as well!

I wish I could give 0 stars…read more I took my iPhone in for a battery replacement, and when I got it back, the screen was broken. To make matters worse, nobody informed me upfront that the replacement battery would not be a genuine Apple battery. This information was only buried in the fine-print disclaimer, which was not easy to notice or understand. The staff should clearly explain to customers before starting any work that an Apple battery will not be used and make sure the customer agrees. Damaging my phone during a battery replacement and failing to clearly disclose the use of non-Apple parts is completely unacceptable. Very disappointing experience, and I would not recommend this service.

Only one employee on the sales floor. More employees laughing, talking, and giggling in the back…read more One comes out and is looking for something in drawers instead of acknowledging the customers waiting and then heads to the back.

Best and most responsive staff of any T-Mobile that I've ever been in!! First of all, both K…read more Resoles and A. Barnes Were both courteous and energetic sounding on the phone. Then, when I arrived, I had Ms. Rosales' assistance for at least 20 or so minutes. I am going to make this branch my go to store. As a bonus, they are a few doors down from the Happy Uncle Restaurant

Maureen C. The Fix…read moreMy Phone (Gaithersburg) store is the place to come for any of your phone repair needs! My phone had a battery ready to expand within the phone case (very dangerous). This was due to overly charging the battery. Zuly, a phone tech assistant, informed me that due to safety issues, I needed to have it fixed immediately. Upon her further inspection, she told me that Fix My Phone could most likely fix my phone. Zuly evaluated the phone and ordered a battery immediately. All of this was done on a Friday, and the phone was ready the following Monday! The phone is now operating as if it were a brand new phone! I could not believe the results. Fix My Phone (Gaithersburg) saved me time and the purchase of a new phone, and I was totally blown away with the professionalism and expertise of its staff. I cannot say enough good things about this particular phone repair experience. If anyone wants to have their phone repairs evaluated and given a fair assessment and price, this is definitely the place!!!! BTW, Service, Quality and Value were definitely of the highest standard. If I could give a 10 star rating, I would! Again, many, many thanks!!!! Maureen C., Satisfied Customer Gaithersburg, MD

On October 6th of 2025, at approximately 15:00 I was in the Fix My Phone store located at 550 N…read moreFrederick Ave, Gaithersburg, MD 20877 It was Monday, It was a clear day, with a summertime climate, I walked in the store and explained what had happened with my phone. I was told by the store employee that it would cost $300 to replace my phone screen, because the product/item being used as a replacement is a Samsung product/part. I kindly asked the staff member to see the breakdown on the computer that shows a detailed description of how and why he was charging me $300 to replace my phone screen for my Samsung Galaxy S23 Ultra.  He refused to show me the price and the breakdown of the price in the system/computer. Prior to our interaction, I was present waiting in line when he allowed a female Latina customer to look at the computer. He had turned the computer to her so she could see and understand everything he was discussing with her. After they finished, he turned the computer back to his view and angle. When it was my turn, I asked him if I could see on the computer what I am paying for and he said No. More than once, I politely asked but he refused every time. All of the sudden, he says he doesn't speak English after he was just speaking perfectly with me in English. There were 2 gentleman that were in the store at the time. They decided to assist by conversing with the staff member in Spanish and they told him what I requested. He told them in Spanish that he understood and understands what I was requesting but that's just the price. By the way, I am fluent in Spanish. As a result, I feel discriminated against since my complexion did not match everyone's who came in the store. The Basis for discrimination: I was discriminated against based on my appearance and race, as evidenced by the different treatment I received and the staff member's sudden and implausible claim of not speaking English. This is also a deceptive practice: For refusing to provide me with a detailed breakdown of a $300 service, while providing one to another customer. Combined with the sudden language barrier claim. I am very disappointed. I believe I was lied to and disrespected.