I had a very frustrating experience at the T-Mobile store. My family and I went in planning to get new phones, and the representative assisting us, Caitlyn Cleoni, told us we would receive a 20% discount and explained what our total payment would be that day. Based on the information she gave us, we decided to move forward with the process. However, after spending over three hours in the store, and after we had already selected the phones and were ready to pay, we were suddenly told that once our credit was run we would only qualify to finance a certain amount. This resulted in a much higher down payment than what we were originally told. This was extremely frustrating because this information could have easily been checked at the very beginning instead of after hours of waiting and going through the entire process. Had we known the correct information upfront, we would not have wasted so much time. Unfortunately, due to the misinformation and lack of transparency, we decided not to proceed with the purchase. I understand that credit approvals can affect pricing, but the way this was handled felt very unprofessional and poorly communicated. Customers' time should be respected, and expectations should be set accurately from the start. read more

I love this T-mobile. France helped me and he was nice and professional. He knows his stuff and I appreciate that. I will choose this T-mobile to come too in the future. read more

I recently had my account closed and went into this store to get assistance reactivating my account. The representative proceeded to tell me the only thing I could do is contact customer service. I then proceeded to ask how I can do that if I do not have an active phone. I was basically told to figure it out with the help of somebody else, meaning the representative would not help me. I later found out, that ALL Tmobile stores had equipped with a landline phone SPECIFICALLY for contacting customer service once a customer has completed ID Verification (which I did). I leave this review in hopes that the staff at this location receive proper training to understand ALL of the tools and processes at their disposal and how to best assist customers moving forward. I am a T mobile customer of 10+ years and this situation almost made me switch carriers. read more

Melissa is truly amazing, she is through and a great walk through, I 16 max or pro she is your go through

Today I had an unpleasant experience with associate Vuthy. I asked for assistance with paying off the balance on my phone and had questions related to my account. Vuthy simply directed me to contact customer care, without attempting to assist. I would not advise visiting in store, such a waste of time. read more

I would like to give a shout out to Jacob, Jennifer and there whole staff for going above and beyond to assist me in my experience of purchasing another phone that was in my budget!! I really appreciate how the staff looks out for each of there customers as it was extremely busy,they all made sure we were taken care of. Thank you to the staff at the Inglewood location. You guys are all amazing. read more

This is a horrible location! I was sent an email telling me that 2g was going away and that I could get a free device. I went to this location and the sales clerk didn't know nothing about it. After he was proven to be wrong after 2 hours of wasting my time he refused to even offer an apology. He was only concerned about his survey! The manager was no better. I low key think they're racist! Never again will I waste my time at this location! read more

Upon walking in I noticed there were 3 reps, 2 of them were with customers thee other was on his personal phone and gestured with his head to me! No. Only said hello , welcome, I'll be with you in a min!! Then I realized 3 more people walked in and the rep who was on his phone is no where to be seen! Thee only reason I came to this one is because it was close to my job! And I'm returning my daughter's internet package! It only needs to be scanned! I'll never visit this location again!! read more

I just want to share my experience. This is my 3rd time coming to this store. This time I was helped by christopher white,he has excellent customer service. He explained everything. I upgraded my daughter's iPhone and came out with my first Apple Watch yayyyy!!!! Thank you Chris!! You deserve 10 stars read more

Please don't go to this store or any T-mobile for that matter. If you are thinking about switching carriers, run away from T-mobile. They are not up front with fees and costs. They give you no printouts of your bill that you agree upon. In particular, I hate to say because he was a brotha do not do business with Chris at this facility. He definitely sold me and lied to get me to change up my phone and my bill is SIGNIFICANTLY higher than what was discussed when I left that store. T-mobile does not do good business and everyone I know that has them feels the same way and is just waiting to leave until their contract is up. Dishonesty at its worst. read more

5 STARS for Jeremy he helped my out fast and professionally, My phone starting giving notifications that it has no "SIM CARD" with no internet connection for two days in a row , so I can in today thinking I would need a new phone but he helped me out by fixing my phone , so he saved me money and I still have my phone , THANK YOU AGAIN JEREMY read more

if I could give it a 0 I would. I went and tried to purchase a screen protector for my daughters iPad. girl that signed us in was extremely rude her name was Karina. didn't even say welcome. second she attented us and i was asking her questions about a screen protecter and she answered me with " i don't work there so I don't know there policies" and I told her how do you not know what you're selling. and she was just being a straight b****. don't know why it says mobile expert on her name tag if she don't know what she's selling. read more

I had a bad experience at this location. My phone died, and I needed another. I got this sales associate. I think his name was Jose. I was prepared to give him my information so he could look up my account when he rudely said, "tell me why you are here." I told him that my phone had died and I needed to get another one. I have a T- Mobile business account, and my phone has insurance. He told me that he doesn't know the policy at Sprint, but T-Mobile doesn't replace phones in the store. I am not sure what bothered me the most: he was rude and dismissive, or he kept referring to his speculation on Sprint's replacement policy even when I told him that I am a T-Mobile customer. Funny thing, I went home, got in touch with a T-Mobile customer service rep, filled out a claim, and had my replacement phone shipped that day. Although I got my phone at the end of the day, I hope that arrogant sales associate, who I believe the name is Jose loses his job to AI. Let's see if AI can better retain customers than a sales associate with a sour attitude. Maybe AI will be patient enough to ask for my information to determine if I am a customer before it starts to rudely dismiss a long-time customer. This store gets one star only because I am a long-time customer. read more

id rather you all agree on station maybe try jazz unfair music with more than just Latinos working in the store loud Spanish music playing I was there for more than 2hours no change of music you have a black salesman there as well as black security who are both only English speaking do better make every one that works there & come feel welcome read more

Bought a Galaxy S23+ for wife's B-Day. Greeted by entire staff at walk in. Store was extremely busy but was personally met by Assistant Manager Merida. A young man, Andrew, helped us with the numerous questions I had, I hate this new technology and wish that the rotary phones and actual live customer service reps answer the phone when a person calls for assistance then after 20 minutes you are directed out of the country to speak with people who don't understand how to help you oh wait! I'm off the subject. Well Andrew was professional, attentive, extremely knowledgeable and in my opinion, truthful and did not try to oversell any product and made suggestions of only things that we could use. We are extremely appreciative for his attention to duty. The phone was ordered and delivered to our home a few days later. We returned to have the phone activated and met with Carlos who was just as impressive with his helpfulness. Andrew took over after he was done with his customer. I've been a long time T-Mobile customer and would not switch to another carrier even when they promise you the moon and the stars. The location we made the purchase is on Crenshaw Blvd and Imperial Hwy, in Inglewood Ca. read more

T-Mobile - Not a rotary phone. - Mobile Phones Near Me - Inglewood, California

I came in on a Tuesday evening around 5:15. The wait time was quick. The team was efficient. Laura was a great salesperson. I had lost my phone over the weekend. So I was asking a zillion questions. she helped set me up for a new iPhone, case and screen protector. She was friendly and knowledgeable. She was also patient. Thanks so much Laura you really made my day. read more

Alissa and Jeremy were very helpful in assisting me with my phone return and set up very knowledgeable of the phones and process

JEREMY IS THE MAN!! After having a terrible experience at another store, I decide to go to this one to see if someone could help us out! Everyone in this store is attentive and ready to help, they don't like to keep people waiting and they go above and beyond to help you with your situation. The management is stellar and the employees are happy and helpful. This store restored my faith in T-mobile and has become my go-to for whenever I need help. Even though it's a bit out of the way from home - I will always come to this one, especially since Jeremy works here! He not only helped us with our problem but he was clearly concerned and determined to give us a great experience! We really appreciate him and cannot thank him enough so setting things right in our account. We're very happy with his service, etiquette and overall professionalism! He's the BEST! 10 STARS read more

Came in looking for a new phone and i had the WORST customer service from FIDEL . no "how can i help you?" "what can i do for you" nothing. so rude, so unorganized, not informative at all. read more

Associate manager Jose lost a sale due to poor attitude and skill set. Upon checking whether the phone was water damage or not he did not try to offer alternatives on purchasing a brand new iPhone 12 promax might I add he got very rude and just seem like he didn't want to make a sale. read more

-Edwart- Let me tell you about the exceptional customer service I received from Edwart today. First and foremost he LISTENED, wasn't PUSHY nor focused on trying to get a sale! I have been with Tmobile since 2002 and he is by far thee BEST I have encountered. He allowed us time to make a decision, he set up both phones (upgraded from S10+ to a Note+) with no hesitation and 2 tablets (part of a promotion if eligible) and had us in and out within an hour of walking in. During the process we chatted, laughed and became BFF's. He was friendly, attentive and most of all consistent with his service from beginning to end. Even his Manager Princess (very polite and friendly as well) came over to see if he needed assistance on all that he was doing but he was just about done! I have worked in customer service for over 20yrs. A good customer service experience can turn a one-time customer into a lifelong repeat customer. Excellent customer service can turn into positive word of mouth. THANKS Edwart, you're tha BEST read more

I absolutely LOVE this place. The service is outstanding. Everyone is courteous and knowledgeable. They are patient and very helpful. I love that they are eager and anxious to help. My sales rep was Ervin was OUTSTANDING. Thanks so much Ervin for your Dynamic customer service! read more

Came to this location after going to a few locations were closed. I was looking to add a new line to my plan. When I arrived I wasn't greeted right away. I was approached by Patrick Hernandez, who was extremely helpful, patient and explain all the option to help me out. Him and his manager David made me feel right at home, got me what I wanted and was out of there in now time. Highly recommend this location and make sure to ask for Patrick. read more

T-Mobile, I have been a loyal customer of yours with my business account for about 4 1/2 years going on the fifth year with you. I have never had experienced any issues with you all until I made the horrible decision of adding an additional line to my account. Once I added the additional my bill has been way to much not to mention the representative in the store failed to add insurance to the newly added line and new device. Long story short when the insurance was needed it was not available. I have called on three separate occasions and have been told three different things by each representative the last representative informed me that I needed to go into the store I purchased the device from and deal with my issue at the store since they are the one that sold me the phone. So here I am at the store today August 21,2019 I arrived at this location and David the retail store manager assisted me. Before he assisted me another gentleman Daniel tried to assist once I explained my situation he said hold on and I assume he went and got the manager David. David said hello and asked how can I help you ? So I was a little annoyed and said oh the other gentleman didn't inform you as to what was going on and he said he did but he wanted to hear it from me, so I said no problem and explained to him my issue of the insurance not being ordered on my second line with the brand new XR and I further went into detail of when I purchased the phone so on and so forth. I also explained to him for some reason I have no access to my bill pdf format on my phone. He was a little sarcastic at first saying oh you can look at your bill on your phone or you can pay $1.99 extra a month for a paper bill. I said ok I was never told about the extra $2.00 charge to receive a paper bill because I would have been did it. And he said and you can look on your phone. So I told him that my phone does not have me listed as primary and I can't see the bill. And said mhmm ( as if he was implying I was lying like yeah right) so once I heard that bit of sarcasm I proceeded to show him on my device that it does not have me listed as primary and when I click bill nothing shows up. So at this point I'm super irritated and I say at this point I don't even want to be a t mobile customer I will pay off my devices and take my service to Verizon. This guy "the manager " tells me I understand you can change providers. No sort of thanks for being a loyal customer or nothing. No hate to see you leave let me see what I can do... just a I could care less if you remain a customer. I was flabbergasted. It took it as straight disrespect. I spent a lot of money and would have spent more until I came into this location. Signed, Disgruntled loyal customer, Natasha J Sent from my iPhone read more

This is the best T-Mobile store I've been to. The whole store is Lit make you fell so welcome and like your family. Extremely friendly store. Will forever do business here. Thanks Jesus and the rest of gang everyone here is the best. No lie!!!!!! read more

I went in here to get a new phone.. 1st off the Staff WELCOME Greeting was Awesome they were all Jolly & in Tune. "Ervin" assisted me with my phone purchase. This guy was Dope.‍ He answered questions and educated me on the Samsung S10 and our bill. The Mgrs that was there was a joy also. I love the POSITIVE vibes upon entering this store, they all had a GREAT sense of humor. Now we've been Tmobile Customer over 5yrs and I can HONESTLY say this is the 1st time I've walked out Tmobile with a smile. Thanks again Ervin you guys rocked. read more

They remodeled this location since my last visit and it looks very professional however, it appears to be less space and smaller waiting area. I was greeted and assisted by Corry Cuington he was very patient, detailed and friendly. I went with my 2yr old daughter and my jogger stroller took up a lot of space within the new isles and I became concerned for others but he assured me it was fine and not a problem. I'm enjoying my new phone and I'm happy with the customer services provided. He offered some suggestions on how to reduce our family plan for a few dollars. Very helpful! Thank you T-Mobile read more

No sense of urgency. Employees just taking their sweet ass time. Crowd full of pissed off and angry customers just waiting with no line movement in about 20 minutes time. I was literally in there for 20 minutes they didn't even call over the next person in line. Then I saw an employee on her break texting on the cell phone. I understand you get break time. But the management could have asked her to work a little bit to clear the angry and huffing and puffing crowds and then let her resume the break. I'm really glad I switched from AT&T BUT THIS SLOW SERVICE WAS RIDICULOUS! Luckily my home T Mobile store is MUCH better than this one. read more

Hans, Cisco, and Brandon went out of their way to answer all my questions at a weekend festival event. Their service was beyond than expected in answering all my questions and doubts but most owould truly say they are a wonderful example of great customer service! read more

Today I had some of the worst customer service from Edgar. He was extremely rude from the beginning of me checking to inquire about switching lines and purchasing a new phone. He was very snappy from the beginning of me asking questions he even went as far as saying that " I have a low credit score and that I probably should get the line under mom but she probably has low credit also" mind you he never even ran my credit or even entered anything on the computer to even know who I was. It was extremely unprofessional of him. It made me feel less than and I definitely will not be continuing my service with T-Mobile. I even called the store and spoke to Edgar and he didn't apologize when I spoke to him over the phone. He didn't even care all he said was "okay, I'm just used to dealing with people these issues and I wanted to set the standards beforehand." I said " but you know nothing about how can you even start off like that it is unfair to approach a situation like that. I told him I hope he never treats another customer or make another customer feel remotely how he made me feel." I hope this issue is resolved and he is educated on how to treat others because it's beyond being a customer it's about being a human being. read more

This was the WORST experience i have ever had in a T-Mobile store. I activated a phone line and they did not tell me they didnt have the phone until after they activated. I asked them to ship it and they didnt not inform me that i could have gotten the phone the phone i wanted sooner. They made me drive and hour away to another store to pick up a phone and when i got there they didnt even sell me the phone. I will NEVER be going to this store again. The manager was very rude and the rep had no idea what they were doing. read more

I give Edwart a 5 star rating. He was courteous, polite, helpful, and attentive. I got a family plan; he explained everything to a "t" on what the plans entailed. We were there for a while, but he made it seem like if it was not that long; he was activating our phones, and still attentive to the arrival of potential customers and their needs. I liked his customer service. I will definitely go back to this location and ask for him. I would not mind waiting; simply because of his customer service. read more

I dropped by this location and immediately noticed how clean, organized, and well stocked it is kept. I was greeted and helped by an employee named Esteban. I have had terrible experiences in the past at other retail stores so needless to say, I wasn't expecting very much. But Esteban was amazing; courteous and patient, helpful and knowledgeable about the products, and so professional. He answered all of my questions and helped me resolve the issue I had initially gone in for. One of the best customer service experiences I've had in a while not only from Esteban but the entire staff. If all retail locations conducted themselves in this fashion, they'd all be met with success. From now on, I will advise all my family and friends to come to this store instead of any other. Thank you T-Mobile!! read more

Amazing! I love TMobile and this is my favorite store! Every single rep has been great in helping me with suggestions to lower my bill and improve my service. I am never talked into anything yet they make me aware of everything! I am big on honesty. I have been a customer for 15 years and I've watched TMobile grow and become the best! My latest help came from Vuthy! He was amazing. I will never switch and now I have brought my whole family over from Verizon and Sprint. Thanks Tmobile for all that you do. I am excited to use my new TVision cable too:-). read more

it's 4/21/2014 Monday morning 9:15am store hours are from 9am -8:00 pm I'm still standing outside no one has come to say "please be patient" or anything of the sort very poor customer service..there are 4 people waiting....now I'm late , now I'm in the store and the attitude of the clerk sucked too read more

The people here are great we got greeted and helped promptly. The manager Miguel was awesome and very knowledgeable .

I went to this T-mobile store after my mom had a bad experience at the T-mobile on El Segundo and Hawthorne Blvd. She needed a phone ASAP and that store said the phone she picked out would be there today because they had none in stock. It wasn't. She has health problems, so waiting that long for a phone is a no go. Which brought me to Imperial and Crenshaw store. I was greeted by several people as I entered, but it was Benjamin who knew based on the description I gave, what phone my mom said she had picked out at the other store. It was comparable to her old phone. He went to the back and came back with a phone and in less than an hour, I was out of there with a new phone for my mom. I would go here again for myself because I had a great experience. read more

I visited T-Mobile on Crenshaw and imperial yesterday and my mobile export was Laura she was amazing she is super knowledgeable friendly and very very patient she is one of the best employees I have experienced at a T-Mobile store read more

I went in yesterday (Christmas Eve) looking for a last minute gift and I was so glad I did! I was helped by Fabian, he was very helpful and knowledgeable. Made my buying decisions easier. I recommend asking for Fabian the next time you need to shop at T Mobil! read more

To be a frequent traveler, it should be viewed as a compliment:for all my in store needs no matter what state i'm in at the time-i wait till i'm able to visit the imperial & crenshaw location. they are super on it, understand what you want, what you need, very realistic, professional and friendly. greet you upon entry, thank you for your service-try their best to get you in and out. no attitudes, store clean, music appropriate for the atmosphere, clientele and location. the manager cares about all your concerns. Benjamin, Corey and Leslie have never once let me down. THANK YOU FOR EXCELLENT CUSTOMER SERVICE . read more