I had such a great experience with a Spectrum store specialist Zarria.She helped fix an issue that started when I signed up through a salesman at a Ralph's market that told me he can get my current internet bill down to $70. The new equipment had been sent to my neighbor's house. The salesman from the market said he accidentally sent it to that address but could fix it as soon as I turned in my old equipment to an ups store. It was a big confusion . I had been stressed trying to get it resolved. Zarria was patient, professional, and really took the time to explain everything clearly. Most importantly, she actually fixed the problem quickly and made the whole process so easy. You can tell she genuinely cares about helping customers, and that made a huge difference. If you are a current spectrum internet customer go in the store not the salesperson at a market to get promotions. Thank you for turning a frustrating situation into a positive experience. Excellent customer service like this is hard to find! read more

De'Sean really took care of me at Spectrum!! Very knowledgeable and didn't make feel crazy because I was tired from and he explained everything so well!! You would have thought I never heard of WiFi lol. It is a busy store so have patience when you go in. A nice customer told me to sign in and you can see your name on the screen in the store, so you don't have to ask what number you are in line. Thanks De'Sean for your amazing customer service! read more

They had us wait over an hour to just return equipment. Seems like a staffing issue but also lack urgency. Wouldn't use them if there wasn't a monopoly on internet service providers. read more

This is specifically about the internet service, not the in-shop experience. If I could give no stars, I would. Do not use this if you need basic uninterrupted service at the advertised price. This supposed communications company is the worst internet service provider I have ever used in my life. The customer service is ineffective, unresponsive, and simply not empowered to help in any way. I always have to check my statement amount because if I just ignore it and set it on auto-pay, it'll suddenly rise by $5-15 from one month to the next. This is not a trustworthy company. Spectrum utilizes its monopoly on service -- often in more economically disadvantaged areas -- to screw its customers over for pure financial gain. The customer is never right in the Spectrum world, of if you are correct, they can't (won't) do anything about it anyway. You are merely a conduit for capital. I started service with a reasonable $50 monthly bill. Within the last couple of years, that has risen to $79.25 monthly for increasingly crappy service. Many days while I am working from home I cannot get ANY internet service, not even enough to send a simple email. My video conference calls have been frustrating and problematic; many times, I miss key conversations. This is directly impacting my life, work and livelihood. Just to give you a sense of things, I am writing this off of another service's mobile hotspot. If you care about your stress levels and want to work with a company that respects its customers, Spectrum is not for you. The level of dishonesty and disingenuousness is fraudulent. read more

A zero star is more like it.!! Anel was at the kiosk, they could not get it working. The young man that was standing there with her kept saying "oh shit, oh shit" as if we were not standing there waiting. The DISRESPECT.! Another young lady walks up to Anel and told her she needed help with someone's check payment. Anel walks away and leaves the lady "IN FRONT OF THE OINE" . I walk back to Anel and ask her why would she leave the lady standing in front of the line as if we were not standing there. Anel replies "I DONT NEED TO TELL ANYONE WHY I LEFT HER STANDING THERE OR WALKED AWAY". My husband is in SALES FOR SPECTRUM, I listen to him sell all of the time, he's actually top salesman on his team. To experience what Anel just said is not ok and by far UNEXCEPTABLE.!! And I did NOT APPRECIATE IT AT ALL.!! If Anel is the manager, and she is that disrespectful, I could only imagine how that store is run.! And would HATE to see her at the winner's circle.!!! Get it Together Anel, your attitude is just why many stood there in line needing assistance. read more

Stay away from this place. The manager doesn't really want to deal with black and brown customers. It was obvious by the way he spoke to me. Today at 10:30am, with 26 customers waiting, the manager hid from customers while the associates worked their butts off. The manager stood by the back room door and pretended to inspect his clipboard. When he saw customers walking towards him, he changed direction! I had the pleasure of asking him a question and he was so incredibly rude. I will never be back. I can't wait until TMobile provides wifi service for my area. read more

This location has 5 employees smh sad I've been here 3 times to return my cable box and I haven't been able to do that. Smh

Technician Cleon did a outstanding job, even educated us on interesting facts regarding the world of modems, Wi-Fi range and difference between 2G & 5G and even provide amazing tips for different ways to optimize our WiFi experience in the future. In and out Made the whole process easy for us Thanks ! read more

If there's a zero, I will give this rating. I've been a customer for almost two years. They always give me a hard time whenever I call for internet service, is been frequently my problem always no internet connections. I've been calling and calling, but nothing has been resolved. It's been 3 days now, and I don't have an internet connection. They always answer automotive machines, and they put you on hold for 10 minutes, especially on weekends, and when they answer another 10 minutes they put you on hold again , the one you to(sarah) is gone another rep again by the name Adu. And give your information again & again Don't fall for their advertisements. I got a headache and frustration for this company. Unsatisfactory customer from Carson Ca. read more

never been to a store that was fully staffed and still slow!!!! came to this spectrum through out the years and still always slow don't matter what you getting done just go to another spectrum because this one is not it horrible read more

Are employees required to complete sexual harassment training? I went to this Spedtrum to change my plan but the employee kept asking me if I had plans after this and what I enjoy doing on the weekends. At first, I thought he was just being friendly but then he asked me if I like movies and that we should go out on a date. I did not find it appropriate. I am not going to contact Spectrum customer service, but he needs to know that this is completely inappropriate. Many females ignore casual flirting from men, and it is not ok to use a workplace to "pick up" on females. I told him, "No" and that I just wanted to downgrade my Spectrum service. read more

I recently visited this location & had a great experience. Big thank you to Alexa, the specialist that assisted me. I appreciate the professionalism & how smooth & quick the process went. read more

Picking up my new equipment was seamless! Taushamika was so kind, she instantly put me at ease. I was out of there before I knew it, with a smile on my face! Thank you so much for your kind service! read more

If I could give this location zero stars, I would. I waited for almost two hours just to return some equipment. There were only 2 people working at some point. They either need to hire more people or train their staff to be more efficient. read more

-5 STARS FOR THIS PLACE!!!!!Spectrum cooperate expect and email right after this because your service at this location is TRASH!!!! Expect to be ignored and profiled as a "non-English speaker". read more

worst customers service. they ignore you. they be gossiping in between them not caring about alll the 40 customers waiting in line. read more

There's a long line of people waiting to be helped and there were about 3 staffs walking around and not trying to help anybody. Only two people are helping out. This is horrible. read more

They are so slow in here hella slow!!!! Took an hr for me to me pay my grandmothers bill with a check. Other people were getting assistance who were lower on their online line. I'm irritated AF and I wanna report them to corporate cuz wtf is this?? read more

Aurora Ll. She a excellent worker with very kind spoken words. What I admire about Aurora mostly is her patience. Jehovah God says that's one quality all mankind needs to develop. We'll it comes natural for Aurora and she seem to really enjoy helping her customers with patience and respect. Keep her she a winner. Every time I come her she always pleasant with her customers. This is my first time as her customers. She was kind to me too. Thank you for having good workers. read more

Hands down: THE worse! Walked in looking to change provider.... I dealt with a dude named Adrian and his manager... both of them unwilling to help. Rude, and disrespectful. They scam customers to make commission. It's disgusting. Wait time both times I was there was over 4hrs. Just complete disappointment read more

The service for internet as good. The location doesn't have trash cans. Encourages littering.

I'd leave an expletive laced rant if I could. I signed in upon entry. I checked the "exchange equipment" link, waited over an hour for my name to be called only to be told that they're out of equipment. Terrible effin' management. Customers need to be told upon entry that there are supply issues. No one should have to wait that long for a half-assed apology. I'd gladly dump Spectrum altogether if there were other internet options in the community I live in. This is simply unacceptable. Run...don't walk walk from this location. read more

This place has only a few people working I am number 14 and there is only 2 people behind each counter . Seems like the employees don't want to be there. Wouldn't recommend this place. Maybe to make a quick payment but not to be helped by an agent. This would definitely be my first and last time at this don't care to help customers place. read more

Spectrum - No one working 15 people waiting - Internet Service Providers Near Me - Inglewood, California

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I do not reccomend this Spectrum location. I take that back, if you have over an hour of your life to waste to simply return equipment, the by all means, this poor excuse of a business is all you. Currently 8 customers in the store and 3 workers. For some reason, only two of the workers are assisting customers while the 3rd worker seems content standing at the door directing people to the payment machine. Does Spectrum provide vision coverage for their employees?? If not, they may need to look into it since none of these employees in this fricking store can see there are customers (now 12) waiting to be helped. Thank God the associate at the front door is still standing there doing nothing to alleviate the growing number of people sitting around. Management, get your shit together and take care of customers. read more

Terrible, mostly because the bill pay system was out and the workers are slow and the manager wasn't able to clearly communicate the order folks would be served. Payments needed a physical line and the other services could wait in a separate line read more

This location was very impressive and beautiful. The customer service was awesome. What's nice about visiting is that you can set an appointment so you wont have to wait in line so long. My mom was told to register her appointment on a login screen on arrival. She started to do so and we didn't have to wait before we were greeted by a team member by the name of Wolfgang. He was so polite and professional. Very impressive in my opinion seeing that he's so young looking. He explained to us why we were registering and that we would be called soon. My mom didn't wait long at all. I was very surprised seeing that it is Christmas Eve. She was seen by a team member named Daniel. Again, very good customer service. My mom and i had a couple of questions regarding service for a second line and he answered every one to the best of his knowledge. I usually don't visit a location when i can call them but this is a location i wouldn't mind coming to in person to handle business. Very nice experience!! read more

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i have to give you a complete no more service. when i brought this item i was never told that i would be charged 65$ + for a line in one bedroom is uncalled for. i am a senior citizen and i live alone...spectrum can most definitely have poor service. read more

I was here half and hour when the guy said if we have devices to pick up, they don't longer have them, but they run out after being an hour there and half an hour later they told us that and many others waiting and he said tomorrow morning they will have all devices to be picked up tomorrow morning I wouldn't be upset if he would have us waiting there for nothing the way he announced the things he could announce it when we got there anybody got there, but they waited five minutes or 10 after waiting and half hour and minutes there not going back read more

am contacting you in regards to a mobile order I placed ocer three weeks ago.  I have been waiting for some time for my order to be processed and as of right now it has yet to be completed.     I have been more than patient yet your organization has been lackadaisical about completing my order.  I have visited the store three time to complete this request to upgrade my phone and I am repeatedly told this is a back end issue.    I came to your company because I was confident about your service and pricing thus I left Sprint now T Mobile after being with them 17years.  I am now disappointed and losing clients as I can not effectively communicate with people due to lack of service , poor connections, and a lackluster phone.       Please address this matter in a timely fashion as I had to leave a graduation today to address this matter again. read more

We have spectrum since our building is only Spectrum. During the last 4 month we experiencing the worst internet connection. We had 4/6 tech people coming all Of them telling us it is going to work. They changed the router 4 times.... still not working and still we are paying the high monthly payment. Useless!!! read more

I use to work here and i quit for same reason why everyone hates coming here. Management would just through me out there expect me to know everything with the poor training I received. Management would care less about you knowing things. Practically I was fed to the sharks. For those who want pay their bills at the kiosk, wanna know why it says "out of service?" It's because the company wants to sell you on things you don't want lol next time you go in to pay at the kiosk, touch the screen, it'll magically start working lol also for those returning equipment lol good luck. And no there will never be a dedicated drop off area because the reps need to sell and make money. If I was you just go to FedEx or UPS to drop it off. Save you the trouble. And the people with the clip boards are there to upsell you by the way lol read more

This place a needs a dedicated equipment return counter. I spent almost 2 hrs waiting to return a modem, a transaction that takes less than 5 minutes. One queue for all transactions is inefficient as heck and forces people to pile up in the store, increasing risk of catching Covid. Spectrum / management, do better read more

They must do something about they way they return equipment. I have been wailing in a line of 20 people for over an hour now to return equipment only. I am well aware that the purchase of a phone or services will take time. There should be another appropriate way to return equipment more efficiently than all one line. Expedite, a return section in the store for those that are just dropping off equipment. Really ridiculous wait! read more

They keep charging more and more per month for the internet service I also have to pay more money with there mobile service because it slows down after 20 GB it is stated it's unlimited service so why am I paying more. My bills use to be $100/month now its $120/month for the same service. I Almost forgot to mention that the internet at home cuts off at certain days but yet I'm getting charged an arm and leg while I can't even access it :( read more

If I could give 0 stars i would. It takes hours to conduct a simple transaction. Literally 3 ppl worrying and 19 ppl waiting for service. There are 2 employees standing with clipboards holding a conversations.. really? You can talk away from the ppl, like in the back or pitch in to help the growing line. Each time I come here I end up leaving before being serviced. I'm a glutton for punishment, I'm one again going to drive over to Centennial office (foxhills). Absolutely unacceptable! Absurd.. all I want to do is return my equipment... read more

My first time in this place and glad its my last. Came to turn in my cable boxes because I cancelled this overpriced horrible service. The wait time is way too long for no reason. Customer service is just terrible. If you have spectrum, cancel it and take your business elsewhere. read more

Beware Spectrom will charge you if you get a bundle I had spectrum internet and cable since last November 3 months ago I added the spectrum Voice for $9.99 but I have spectrum mobile and so I had no use for the spectrum voice service so I call spectrum to take off the phone service and they told that if a take off the $9.99 voice service by bill would go up by $14.00 a month for take off the voice mail service because it was part of a bundle when it was not part of a bundle I got so up set that I cancel my spectrum account read more

Spectrum runs a scam dial up internet for the a higher price than their competitors, hidden fees and zero customer service training. the so call service is the worst in every aspect! don't even try calling for assistance instead all you get is a robotic sales pitch. DON'T WASTE YOUR MONEY OR TIME. USELESS EMPLOYEES. USELESS SERVICE. SCAM read more

I did not have an appointment so I waited around 40 minutes just to replace my remote. The staff was very nice and accommodating though which was cool. read more

ZERO stars and this is on customer service alone. I've been here 20 minutes and have been number 22 ever since. Not really sure why the wait time is so long but it's ridiculous. read more