There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose "…read moremediacom is because of no actual choice. Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't. tl;dr - In my opinion (and others), this department is a waste of time. My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

When I moved into my house 3 years ago, I had Mediacom Internet service. Everything worked fine,…read morehowever, Imon came to be and had a $70 per month 1G plan available, so I switched. Only to find out that my Apple Mail would not work! My email provider, Spectrum, could not verify my credentials, so I could not add my account to Apple Mail. After 2 years of arguing and using Webmail, with both companies blaming each other and Apple, I couldn't take it anymore! I switched back to Mediacom, so now I'm tearing out what little hair I have left!! The service was installed in mid-May, and the cable is still not buried!!! I have called, texted, emailed, chatted, and even went into their Iowa City office! All I get is apologies and excuses! And the worst thing is, their Customer Service phone lines and chat ring in the Philippines! Nice people, but they do not have a clue!! At least Imon had USA-based Customer Service!

I'm surprised to say-- and am simultaneously knocking on wood as I type-- but I've have good…read moreservice with Imon. Our previous internet provider was not in fact providing the speed we were paying for and charging a diabolical amount for this lesser service. We have three provider options where I live-- and Imon had a great deal, so we opted to try them! I popped online. Signed up. Scheduled an appointment the next week. The tech came on time. He was knowledgeable and quick. Boom. Service has been solid. Customer service has been responsive. The price is right. No complaints here! If you're sick of your internet provider give Imon a shot.

Worst service ever. This company told us that they can make the system. After they came, they found…read moreto have the new cable in our building, so they would call us and set it up in 3 days. 3 days later, nothing happened. We called them many times and asked them how they would fix the situation, and they always told us, ' My supervisor will call us back, ' The team was switched,' or ' Good news, you have a ticket' for 2 weeks. Then again, nothing happened. We had to pay our cell phone service for the data instead. Finally, we decided to cancel and never use this company anymore. They should let us know if they cannot make it. Very irresponsible service. No recommendation at all.

Too expensive. Canceling is hell. I had a cell phone + watch bundle and switched to a carrier…read morethat costs only 25 percent as much. They only canceled my cell phone plan, leaving the watch line active. It took me a while to notice the account was not fully canceled, which cost me money for nothing (the watch line was On Hold since I had lost the watch). Then, they made me call back later to ask for a refund of my balance. After 5 weeks I noticed I hadn't gotten my refund back so I called yet again. Turns out you cannot ask for a refund until at least 30 days has passed after your deactivation. It had failed to process and they were waiting for me to call back. So now I should FINALLY have my meager refund in 2 days. I hope it comes. They are also refusing to send me the final bill. They say they can't. That is absolutely insane and sounds illegal to me.

Excellent customer service by Dave when we traded in our phones recently. He was pleasant and very…read morehelpful and knowledgeable!

Started great, ended with filing complaints with the FCC and Iowa AG…read more Signing up was a great experience. So was the install. Didn't have cause to contact them until the internet speed was slow...like 4 download and 6 upload...yes, that is correct, the upload was faster than download. In the country, I have few options. Was tired of dealing with it and I could tell their customer service model had changed. Have since gone with Starlink. I cancelled with Centurylink using their app about a week before the end of the billing period and it showed me a prorated amount. I was waiting for the online amount to adjust. It didn't. Called customer service and was surprised to get someone domestically. She said my cancellation order didn't go through but that she could see I tried to cancel using the app...didn't have an explanation on why it didn't go through. Told me the prorated amount. I asked about paying the final bill and was told I'd receive a paper bill in the mail. Waiting for that paper bill, I received a "courtesy" email with an amount due that was more than the prorated amount. Using Chat, I chatted with non-domestic customer service reps and discovered they charged me a late fee. Long story short, and after chatting with a supervisor, they will not remove the late fee. Why would I have paid the full amount when I was told it would be prorated and a paper bill was forthcoming? Not my fault (now my problem) their billing system would not update the amount due to reflect the prorated amount and they would have had to refund the overpayment...and probably good luck there...more time and effort on my part. I paid the bill, minus the $18.00 late fee and filed my complaints. Not sure what happened to them, but steer clear!

I am done with Century Link internet service…read more Consumers are better off with dial up, if it even still exists! I must say, of all utility service providers I have had -- and I have lived in several countries, in numerous cities -- I have never had a more frustrating and disappointing experience. In a nutshell, during the entire time I was with Century Link it has been one missed opportunity after another to satisfy my simple requests, with irrelevant and often wrong information provided to me, incorrect and unscheduled appointments made without my authorization, absurd wait times on their customer service lines, disconnections after waiting 40 minutes, and simply put, awful internet service. I ordered 60 Mbps, and on average it was about 5 to 10 Mbps! I did not get what I was offered when I signed up, never even came close to what the services were promised and wasted time and became extremely frustrated with ill-conceived and repetitive solutions from artificial 'intelligence' recorded Century Link customer service lines. Conservatively, in the aggregate, I have spent over 20 hours over two months dealing with Century Link since installation. Not only was it highly stressful, most importantly, extremely distracting from work. This is not how any company should run their business. Oh, and during this entire time, even though I requested from Century Link through email a simple phone call and scheduled appointment over a 6.5 week period on numerous occasions, I never received either. I never spoke to one single person. It's no wonder the reviews for their service are 1 star at best. I wish i had seen these first.

Too expensive. Canceling is hell. I had a cell phone + watch bundle and switched to a carrier…read morethat costs only 25 percent as much. They only canceled my cell phone plan, leaving the watch line active. It took me a while to notice the account was not fully canceled, which cost me money for nothing (the watch line was On Hold since I had lost the watch). Then, they made me call back later to ask for a refund of my balance. After 5 weeks I noticed I hadn't gotten my refund back so I called yet again. Turns out you cannot ask for a refund until at least 30 days has passed after your deactivation. It had failed to process and they were waiting for me to call back. So now I should FINALLY have my meager refund in 2 days. I hope it comes. They are also refusing to send me the final bill. They say they can't. That is absolutely insane and sounds illegal to me.

From the owner: Visit the T-Mobile store in Coralville and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2439 2nd Street Suite 6 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.