I was getting off the stair master and dropped my tablet. After showering, I raced over to Verizon…read more I arrived 1 minute before close but the staff didn't make me feel rushed at all. They were able to take care of replacing my tablet and got me back online.

When your service goes out get it working again asap. Verizon has left me and over 100,000 other…read morepeople without service for going on 8 hours today. We never had any outages during the hurricane for Verizon and my service worked fine all weekend. Then they shut off our service right as work hours start on a Monday. Some people are required to have their cell phones for work such as myself. And your company's issues are risking people's jobs at this point. Get it together Verizon

Don't get Verizon. As of today Jan 1 2026 these people have no clue what they're doing. I got 2 new…read morephones before Christmas, & went to import 2 numbers. These people are billing me for a number that has never been used, & still billing me for the 2 new ones. On the phone over 2hrs just for them to hang up on me, & can't call back because it's now after hours since I've been on the phone with them forever. Screw yall Verizon, my kids will be going back to Straight Talk, never had a problem.

Amidst all of the Covid-19 scare, my phone decided to quit working. Being without a phone during…read morethis time is not acceptable for my position at work, so I had to get a new one. At a time when I was very hesitant to enter a retail store because I am considered high risk, Josh was very accommodating, providing me with great, quick service and hand sanitizer. I appreciate the efforts made to make me feel comfortable and safe within the store. Josh also provided me with a great deal! I would highly recommend this store to anyone shopping for a phone. The customer service is amazing!

Absolutely horrible, they seem very nice as long as things are good but the minute you need…read moresomething resolved they change their demeanor. A huge corporation and they give you grief over the smallest request. The store told me to call the 611 number, the rep on 611 said go to the store.....get it together. Lol. I will definitely be switching carriers as soon as it won't hit me in the wallet. I've been with them for 20 plus years and have never asked for anything and use auto pay so they get paid on time every time. Obviously I'm just an account, typical of at&t from what I've been reading. Sad.

AT&T in Hamburg.......Took my wife's old Samsung Galaxy phone with a bad battery to get transferred…read moreto a new Samsung Galaxy phone. Two different associates tried to complete the transfer. I was told that it could not be done since her old phone was "15-20 software versions behind" and could not connect to their in-store WiFi, which is required to do the phone transfer. I said that's interesting, since her phone routinely connects to WiFi at home and wherever we travel with public WiFi. Further, my iPhone which works perfectly would not connect to their in-store WiFi. They said my phone was a different problem. Said we would have to contact Samsung, but probably had to buy a new phone. First we confirmed at home and other places that her phone connects to WiFi, and we checked online to confirm the the phone had the latest version of software. Then we went to a different AT&T store, where her two phones immediately connected to WiFi and the transfer was complete in about 10 minutes. Amazing. Do not recommend using the AT&T store in Hamburg - incompetent.

He was able to remove the virus from my tablet and gave me a very good price. This is my second…read morevisit to this business and was satisfied the fist time also.

Excellent service and knowledgeable technician. Used their service many times , always reputable…read more AT and T said I needed a new phone because it will not charge with a cord , he cleaned and fixed it for under $100, also gives Vetrans discount.

Bought a Ps5 from them and it wasn't working. When I brought it back the owner went out of his way…read moreto find me a working one and apologized for the inconvenience. Very nice company.

Needed a broken screen replaced. It took only two hours!…read moreRefurb King is the best! Handy location and great customer service!

Friendly staff... extremely helpful and very knowledgeable! Not a long wait time when busy as they…read moreare very courteous and know how valuable a customers time is... especially around the holidays. I will definitely keep this store for all my AT&T future business needs! 5 stars PLUS!

I went to this location to upgrade my phone. I told them my camera was broken and I needed a new…read morephone. The employee ensured me that I would get full value for my iPhone 14 even though the camera was cracked. I received an iPhone 17 and kept my old phone for a couple days (you have 30 days to return it to the store) to make sure I got everything transferred over correctly. I took the old phone back within a week or two and a new employee was helping me. He told me that I was only going to get half credit value for my phone since the camera was broken, even though the other employee (who was right next to us) had told me it didn't matter that my camera was broken. Thankfully this employee had a way for me to get my camera fixed free of charge, and allowed me to trade in my old phone for the price I was told before. He is the only reason I'm giving 2 stars instead of one. Once I traded everything in, I thought everything was good. I got my new bill for my new phone, and the first month was extremely expensive, like more than double what I was paying previously, when I was told it was going to be relatively the same. I knew that there were activation fees for the first month so I let it slide. The second month it was still ridiculously expensive, a little less than the first month but still way more than what I was quoted. I called ATT to figure out why my bill was so high, and they said the Richmond road employees had ADDED the top tier insurance plan and the ATT next up anytime to my bill without my consent. This added almost $40 a month to my bill, and I'm only paying for one line. I asked the customer service associate if that was something that they just automatically put on new phones, and they said no and that I would've had to specifically ask for that to put be put on my bill when I upgraded my phone. I told her to remove that immediately because I had never asked for that nor did I consent to either of those being added to my bill. Basically they have no idea what they're doing (except the one nice guy who was actually helpful) and will add things to your bill without your consent!!!!!

About a year and a half ago they replaced my touch screen. It stopped working again. Went in today…read more(3/23/26) They assessed the problem and replaced the screen - 100% covered by the lifetime warranty. I paid $10 deductible on the screen protector. Whole thing took less than an hour. I 100% recommend this business. Matt was the technician that helped me.

I took my phone to get fixed for the top speaker and charger port, after he said the charger port…read morewasn't broke and was completely fine (it wasn't) and I tested the top speaker and it didn't work at all, when I was testing it everything else worked fine and he said that it would probably be a board connecting issue and I said that that's fine he put the old speaker back in and after that about halfway down the road I realized that my phone doesn't even try to connect to cellular data, the bottom speakers that didn't even need fixed don't work at all, my phone randomly restarts every couple of minutes and now my phone doesn't even charge one bit, don't come here unless your planning to buy a new phone!! I wish I could give it 0 stars

Jenny, the Manager of Staples on Sir Barton Way is the best! In spite of my frustration, she was…read morevery polite and funny! Give her a raise! Good customer service is like a handicapped parking space, few and far between!

This will probably be my last trip to this Staples. The service was terrible, unfriendly, unhelpful…read moremumbling workers that can't count change. The store was dirty and cluttered, I don't think the bathroom had been cleaned in months. This is not the employees fault, this blame management if no one is holding these people accountable to provide good service. In the past I could always depend on this store to provide that and helpful tips as well, with a smile. I used the copy center and shopped for a couple of items for the office, got the copies not my supplies.

Stopped in for help and received the bare minimum. I'm going to try another T-Mobile store for help…read moresetting up my phone. I'm crossing my fingers. Looks like the employee at this store on Nicholasville Rd., near Trader Joes rather do nothing than to ask, "Is there anything else I can help you with?". Those are important words to remember when in the service industry.

My wife and I just switched from Verizon to T-Mobile. We now have 2 brand new Samsung phones and 2…read morebrand new Samsung tablets (all with data). We have 4 lines now, for essentially what we were paying Verizon for 2. All with the help of Steven, a very nice person who answered all of our questions and transferred everything from our old phones to the new ones. Thanks again Steven