Come here if you want to be bamboozled and if your into Poor service. They offered free Apple Watch as Black Friday special and later they charge for the "free"promotion watch in future bills. And they charge for the Apple Watch band separately. They are not transparent employees Thieves!!! read more

I was going to let this go the first time I left this store but after the second time, I decided to share my experience that I had today. I just got a new phone & I'm on the prepaid plan. e-SIM didn't work so i couldn't transfer my phone number over from home. I went to this T-Mobile location to get a QR code & was told by the associate manager (AM) that since I was on the prepaid plan, she couldn't help me & I needed to call customer service. I mentioned to her that I lived in a bad cell service area, and if I could make the call from inside the store. She told me that I could go outside instead and make the call from my car. I looked around... We were the only ones here and I was the only one who had my mask on. Maybe she could still smell my coffee breath? So, e-SIM didn't work, going into the store didn't work, and now I can't make the call from inside the store? Guess the store is here to just look pretty? Anyway, I told her this should be feedback to corporate about the inefficiencies of this process. And I was fed back with "I can only do so much". Inspiring attitude... worthy of a TED talk! Said no one in the empty T-Mobile store. So I got into my car called T-Mobile Customer Service & explained my issue. The rep was baffled on why I couldn't make the call from inside the store, because I needed Wi-Fi to get my phone # activated on my new phone. So reluctantly, I went back into the store again, AM told the other employee to come out with her.. guess it takes 3 T-Mobile reps now... or she needed the muscle, or it was my coffee breath from behind my mask... not sure. But the 3rd employee was asking me why I was on the prepaid plan. I guess my answer didn't please her, because she just stared at me... no smile, not even moving.., nothing. It was like watching a system freeze in front of me... I thought I broke her! AM even said nothing could really beat my plan, but then she tried to sell me on upgrading to the international plan. Talked about how I could do free messaging, payment plan would be all set up, etc.... I guess wearing makeup makes me look well-traveled? It was sooo awkward being in there & at that point, I thought I would rather get my eyelashes plucked than spend any more time in that store with these two employees. The catitide (cat + attitude) unfriendly customer service, certain tech skills that were lacking (which can be easily forgiven, had the experience been more pleasant) made this store trip strange & uncomfortable.... I'll drive the extra miles and go to the one in Shoreline next time! read more

THANK YOU SO MUCH!!! Brenda was really nice and helpful! She helped me get my new iPhone set up. Brenda was also really knowledgeable when I asked questions about service and everything. Thank you again Brenda!! read more

I have been a Sprint customer for 20 years. We've had our disagreements but they never lied to me. My husband ordered a Google phone to replace an old android. We went to the the Normandy Park T mobile store. They seemed great but the SIM card wouldn't work. They gave me a Sim Card for my I phone too so I could get the "better" towers. Now I never get more than two bars, my husband's phone never worked. They were supposed to send another SIM card via mail never happend. We just switched to Consumer cellular. read more

I didn't realize this was a 3rd party place, however both visits...we have had friendly and immediate service from the men working there. Parking lot is a bit of a pain, shared with many other businesses. I appreciate the quick service and helpful employees. Better than the service I had with ATT. read more

The staff doesn't really know their own promotions. I had to go into the store on 3 separate occasions because they gave me the wrong info. They also sold me a device that required internet service, which I informed them there was none prior to purchasing it. They refunded me, but still what a pain!!! read more

The T-Mobile Service member took my sim from my phone with all my contacts and shredded it , he didn't ask me a thing. I've never had this issue . The tech always transferred my numbers to my phone or the new sim before shredding it . Never had a tech do that. They always give me my sim back after making sure my contacts are transferred. I called corporate to let them know what a Bozo their tech is. read more

The service in this area sucks, I wouldn't go with T-Mobile if you live here. AT&T works perfect though, I would suggest them. They should probably take that 26 billion that they're using to buy sprint and work on their congested towers instead, just a thought. I just moved here and I still have 1 year left on my contract and then I'm off to AT&T! read more

Very bad customer service for 2019. They care more about "taking a hit" by giving away a free SIM card than adding a new line for customer. What makes it worse is they don't even trust their customer service - "they can say whatever they want, but our store takes a hit". They even have issues with SIM cards sold on Amazon, basically issues with anything that doesn't get them money. Who cares about customer service, right? read more

Came to T Mobile to have an iPhone 6 transferred to a new iPhone 7. Tried to do it myself and could not figure it out. Austin who works here was wonderful and helped figure it all out for me. I would highly recommend this store and the great customer service from Austin. read more

Let me start with i hate phone shopping but mime was going out. My husband and I went in today and Elijah the manager blew us away! They were personable, knowledgeable on product, super helpful and funny. They even stayed late to help us. The other lynnwood store was none of those. Give them a raise! We couldn't stop raving about them to each other when we left. Very happy! read more

Just charging for there own credit, Nicole the girl here acting like theft and scammers charging me the service charge without explaining how they switch plans , very bad experience, I won't use T-Mobile service because of them . read more

Don't come here, take your business to a different location. Horrible customer service! Jack has an attitude, arrogant and dishonest. He charged me $30 extra without telling me what's it's for and when I asked he became defensive and irritated. He only cares about his commission. Very bad experience, never ever again will I set foot on this branch. Stay away from here, there are other locations that will treat you decently. read more

T-mobile cannot get my phone to work with the call forwarding and they have not been able to in 2 months they have sent me out this will be the 6 refurbished phone it's a Note 8 and they saying it will be fix this time but it never is. So when I want to shut down it takes about 45 minutes I've tried calling in to have them setup call forwarding and half the time it works the other half it does not I spend a lot of time rebooting my phone and being placed on hold waiting for them to try to fix something but too much time is wasted and I normally am very tired by the time I get home and stopping everything so that I can spend two to three hours at T-Mobile swapping out the phone it's just too much. The problem exists also with the note 9s but the S10+ are the only phones that work and they want way too much money for it and I cannot go on a payment plan and they are not willing to give me and now for my Note 8 to cover the cost and they say there's nothing they can do about it but it is the reason I purchased the phone is that it had call forwarding but after a T-Mobile update and no longer works and I'm being basically told well oh well. Ugh #t-Mobil read more

If I could give negative stars I would. Zero stars would not even give my dissatisfaction of this location any justice. I came into this T-Mobile to get a new plan and leave my Verizon plan. They are all about stealing Verizon's customers and what not. They have a promotion where they will pay off the remainder you owe on your Verizon phone so I decided to go for it. I asked all the questions I should have. Verified over and over that I could do this Get off the Red promotion along with trading in my phone. The sales guy assured me I could. I did everything I needed to in order to get the prepaid gift card to pay off my Verizon phone and was in the process of doing what I needed to in order to do the deferred trade in. I get a call from T-Mobile two days later telling me that my promotion was rejected. Long story short the guy selling me my phone plan had NO idea how it all worked. He promised me something that did not exist. I returned to the store to speak with the manager. I have zero complaints on her end EXCEPT for the one lie she told me. In order to make things right, she got rid of the deferred trade in so I did not have to send in my old phone and she got the prepaid gift card accepted and all the info needed to mail that to me. She also told me she was going to apply a $200 credit my T-Mobile account that would be applied to my next two bills. She said that would show on my account in 24hrs. Come 120 hours later, there are NO credits on my account and my full bill is due in a couple weeks. I called the store and was informed the manager would just now apply the credits. 10/10 WOULD NOT RECOMMEND THIS T-MOBILE LOCATION. Please go anywhere but here. The employees are uninformed liars. I am now wishing I stayed with Verizon...shaking my head. read more

Nicole was awesome! She helped me factor reset my phone ( because this smart person got locked out of her phone) I couldn't remember my password. So the only way to check my back up was through gmail and Google. So once we confirmed that my contacts and apps can be restored by Google back up; She helped me step by step factor reset my phone and reinstall each app that Google had a history of me down loading. She was very helpful and patient. read more

This TMobile has the best customer service in the area. A big shout out to Mike for his excellent service in helping me troubleshoot my lost photos on my phone. read more

This store has solid customer service. They took the time to satisfy every need. I left with the plan I wanted with the services I needed and the hardware to protect my investment. All for a low cost and wait they also hooked it up with a free tab. I would recommend this location to everyone and make sure you ask them about the promotions. You will be yourself a pat on the back after. Solid A+++ read more

Worst T-Mobile store I've ever been to people have really bad attitudes if they don't like working with the public they need to quit. They are so rude and very unprofessional. read more

Prompt service from the entire staff, any time I came in. I suggest coming to this store! They're great!

I have been a loyal customer to T-mobile but this specific location is the worst one I have ever been to. The customer services is horrible and the store manager is extremely rude. As soon as I walked through the door she rolled her eyes and I've seen her do this to other customers as well. I rarely write reviews so the fact that I'm doing this right now just shows how horrible the service. Don't get me wrong some of them are absolutely amazing but there are a few that won't even let you finish your sentence. In addition, all the employees tell you different things. read more

I have gone to this store repeatedly to buy new phones and for help with phones and service. I have found all the staff to be extremely helpful, friendly and always willing to take as much time as I need to make sure any issues with my phone(s) are resolved (I am not very phone saavy). I was told I had permanently deleted some important information from my phone. The staff put their heads together and actually figured out a way to retrieve my information! read more

I was very cautious about switching from Verizon to T Mobile, and It took me about 6 months to finally do it. The process of adding a new phone and porting another from Verizon took some time but the representative was very knowledgeable. Each of the two times I've called I've had the best representatives. Every company always says that your part of the family but after my last conversation with Neekol at T Mobile I really feel like it. #GoodJob Neekol read more

The service here is SO much better than at the Alderwood Mall store or kiosk, Quick, friendly and efficient!

I got there when they opened and the second employee was 10 mins late (the first employee says he usually is) and I was on a time crunch. To top it off for the third time T-Mobile has lost information about an authorized user on the account. They've been added more than once and every time that they try to go in the store are told they aren't there. The guy that was late was unprofessional and unhelpful. I will not be returning to this location, even though it's the most convenient location for me. read more

My wife and I just switched over to T-mobile from Verizon. We had T-mobile back in 2012 and the coverage was terrible for us, and so was the customer service, so we were really hesitant to go back to them. A friend said that they had greatly expanded their coverage and improved their customer service, so we decided to change carriers. I have to say that at THIS PARTICULAR LOCATION, we were very happy with the customer service, their knowledge of products and in general, and so far, the coverage equals Verizon for us. Nick was totally fantastic and so was their new store manager. We are on the 55+ plan and $70 month (all taxes/fees included) versus Verizon's $160 month (once taxes/fees added) for unlimited data is fantastic. So far, we are happy campers. As for other locations in our area (customer service related) - not so much. They should make this store their flagship model for how to treat their customers right and retain them long term. Impressive. read more