Mr. Rykard was very helpful when I stopped in today for my lunchbreak. Great customer service…read more Thank you!

This store is TERRIBLE worst customer service ever. I had a plan done a couple of days ago on March…read more15 2016 and I had recieved this deal with the worked named Patric Saad after saying we were leaving At&t to go to T-Mobile not only did he manipulate my sister and with the BOGO deal of the buy one get one free iPhone but he offered us 2 iPads but never said it was on a 2 year contract which one would think to mention and a 45 dollar activation fee for each one and our bill was supposed to be only $170 and it was showing up as 397 dollars !!. Also, they had me trade in my iPhone 6 in order to upgrade which I was never supposed to trade in so on my account it was showing up 3 phones and 2 iPads which we only had 2 phones and the iPads. And when I went back to tell the so call manager to give me my phone back she said there was no way to get it back but when I talked to customer service they said she must give it back and when I went in the next day she said oh yeah I just have to send a email in order for you to receive the phone again (like how many times do I need to catch you in a lie, like do you not know the truth) Not only did I talk to the supervisor or manager the title she should not have Christina Cherng and she wasn't able to tell me what her own worker Patric did but when I went in Friday, March 24 they tried to belittle me and saying yes you have to pay 3 phone lines in order to receive the BOGO. So I took it upon myself and called the at&t line multiple times an had multiple people tell me what they did was totally wrong. Also not once did Christina the so call manager offer my sister and I an apology instead when we went to the store again she had a disgusting and rude attitude she had her worker Patric go hide in the back since he couldn't admit to his conniving lies ...which if anyone wants to come here just know, you will not be told many hidden fees and unknown contracts you should be told about orally, we weren't told about it anything and it took a whole week and a half to receive all my receipts that i wasn't offered from the day I did this deal. GO TO AT&T in Uncasville !! where they actually know what they are doing and aren't amateurs and are trained properly !! This store is disgusting and should not be in any type of running and they should be fired from their positions because what they did is so UNACCEPTABLE and they've probably done it to people who don't have English as their native language I wouldn't be surprised.

I've been a customer for Verizon for almost 10 years. Last week my family had a great experience…read moreworking with Zach.....best we've ever had! Really knowledgeable and patient with all our questions and made upgrade of 4 phones simple and quick. No hidden fees or surprises. Thank you Zach!

If you want quality service this is not the place to go I've been dealing with so much bs from this…read moreVerizon went in to upgrade my iPhone and It was the promotion and it was suppose to be less all of the employees were disrespectful and totally unprofessional including the employee I first spoke with his name was Peter And Peter left out key details about the trade in and even lied about sending my old phone out for the upgrade claiming he did when it sat for 3 months in the Verizon store been nonstop on the phone for literally months this place needs to be shut down! Peter the employee was loud and very rude to the customer service representative that tried to help me and also the manager this place is a shit hole and abomination of a phone store!

We went to this store to take a look at the new S24 Ultra. Kim was able to answer all our…read morequestions and also saved us $20 a month on our bill under a new plan which included enhanced service. Kim is by far the most attentive and knowledgeable Verizon associate I have come across in all my years with Verizon. If you are looking for excellent service, look no further than Kim.

They lie about problems with your phone so they won't be covered by the phone…read moremanufacturer.......stay away.....screen was fixed once by them, and a month later same exact issue, but its my fault......ya!

The young man in the shop was warm, courteous, and helpful, and resolved my problem (my ignorance)…read morein seconds, declining pay. Now that Staples is gone across the street, I may be able to rely on this shop to take care of my problems. A good start, anyway.

I used this Cricket store 5-6 years ago. They couldn't have been nicer or more helpful. I was about…read moreto pay $300+ for a phone when the tech found a new phone for under $60. I was so thrilled I bought one for my daughter as well. The Motorola phone has been great. I am about to return for an upgrade.

I bought one phone and the worker grabbed the wrong one he didn't realize until I paid to make…read morethings worse he took a good 45 minutes and a couple phone calls trying to figure out how to do a return ended up charging me for two phones DO NOT GO TO THIS CRICKET the prices are great but they obviously don't know what they are doing go to a different cricket if you want to use them I am going back today to get this fixed Update: After going to the Brooklyn CT store I got this straightened out. People in the Brooklyn store are a lot better. I am very pleased with the Brooklyn store but Not with Norwich

I've been here twice to get a new phone for my mom and a replacement for a broken phone for myself…read more Both representatives here were so helpful and looked for the best deal with all the incentives available.

The gentleman that tried to help me with an extremely easy task tonight was so incapable of…read morefunctioning it made the whole interaction almost comical. It was a huge waste of time to even come in the store. By the end of our 45 minute interaction we had accomplished near to nothing so we decided to just use 611 instead. It's irresponsible to leave team members alone who are not in any way competent enough to handle even the easiest of situations. He was dealing with a woman before us who was extremely aggitated with his service as well. I didn't get this location zero stars because the kid was nice but just extremely untrained and unconfident in his position in the store. ALONE.

Great service, repaired my phone and was very friendly. My only concern was the hours said open at…read more9am, but the repair person wasn't there until 10. Also it's in the smoke shop, don't worry :)

From the owner: Your One-Stop Phone Shop! 1071 main st willimantic (inside stars smoke shop)…read moreBuy-Sell-Trade-Repair. In PhoneStation we got you covered with all your phone needs! what we offer: -Buy used phones -sell used phones(iphone-samsung-moto-google) -Fix iphone screens (all models) -phone accessories(cases - screen protectors -chargers- headsets ) -ultra mobile plans