After a LONG day of going back and forth call/tech support, because my number was ported to the…read morewrong PHONE and I almost LOST my number because of t mobile. I then went to the t mobile store because I saw that I was supposed to qualify for up to 900 dollars off and other possible deals for switching to t mobile. I go in there WASNT GREETED, I am African American, the store employee saw me and completely ignored me. Then she proceeded to greet an old white couple after me and check on them. Then when I finally got recognized at the counter, the girl was completely unhelpful and treated me as if I was an inconvenience. When I explained the offers I saw online, she SIGHED at me, and glared and asked me "i didn't do it online??" If i had did it online then I wouldn't have been in store. After that, she pulls everything up on my phone and goes in a plain tone "thats what yoy pay today" ...I noticed between the down payment and a month bill. So I did the math. And I told her I didn't see how I was getting the 900 dollars off? I asked her did I get a discount or?? SHE SIGHED AND ROLLED HER EYES again!! And said "just scroll" still didn't make any sense. So I looked again and it seemed like I didn't qualify because I wasnt apart of the right plan. (Which is the plan that t mobile gave me online to enroll for) so I tried to see if there was any other deals or anything and she was very short and rude with me. Telling me no. And the 476.00 dollars is what I had to pay. Because "the phone is 1300 dollars" she was extremely condescending. When im a NEW CUSTOMER to t mobile. And I pretty much had to pull teeth for her to explain the offer and why I didn't qualify. She was extremely attentive to other 4 white customers that she wasn't even working with when she got to me. She would've literally sold me the phone without making sure I had an understanding of how the payment plan worked. Super disappointing never been treated like this at a phone store before.

From the owner: Visit the T-Mobile store in Cudahy and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5869 S Packard Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Brandon was the ONLY employee in the store trying to help several customers at one time. Brandon…read morewas KIND PATIENT AND he helped my friend while helping another customer at the same time. Brandon is a good representative for T mobile. Thank you for your help!

I have been dealing with T-Mobile customer care, Tmobile in highland and this t mobile. I was told…read moreI could turn in my old phones at the store but when I got there was told it wasn't possible. Well enter Wendy. I don't know what magic powers she has but she was able to resolve this issue and take in my old Phones. I was so grateful!! Thank you Wendy!!

I switched to T-Mobile about two months ago, and I have been extremely dissatisfied with their…read moreservice. I wanted to trade in my two phones, and the sales rep, Mark, kept pressuring me for weeks to turn them in so I could receive credit. After dropping off one phone in January and the other in February, I still haven't seen any credit reflected on my account. When I called customer service, I found out that Mark no longer works there. It turns out, he took my phones and then left. This has been an awful experience with shady business practices and terrible customer service. I would not recommend T-Mobile to anyone.

I had been a long time customer of I the store because I want a new phone and they tell me that I…read moreabsolutely have to pay off the phone that was in my hand instead of trying to help me find a way to get rid of the phone and get a new one I get it whatever but why do they not reward loyalty for one and for two? Why extra mile to see how you can make that customer happy and they haven't done that so after that I called the company itself and they will not help than the people in the store so then I decided to get Verizon and now after 11 years, I'm dropping them and they will not close all of my lines or cancel my Netflix membership. I go back into the store now this is gonna be the third time trying to get these lines closed and it's on me to do it even though they're the ones that won't access my account I hate them. I will never go back to them. I'm gonna tell as many people as I can that they're not good customer and that their Internet drops all the time and buffers so I wouldn't use them.

This is NOT ABOUT THE STORE but about SPECTRUMS new service XUMO. It is a POS. The remote is so…read moreTOUCHY if you pick up the remote you are likely to change channels or streaming services without actually wanting to. This is NOT the old tried and true cable box it is a device that was rolled out BEFORE all the testing was complete. Customers are the testing service!!! Also HULU has a "glitch" the layover showing how the time the episode has been playing just shows up randomly. I use ROKU when watching HULU. I have been a Spectrum customer for years this new device is a real let down. Think twice before changing from what works JUST FINE (your old cable box) to this new, UNTESTED, GLITCHEY device. SPECTRUM DO BETTER, JUST DO BETTER.

returned equipment because we NEVER got the speeds we were promised. bill kept going up and up…read more then they charged my card without permission for 3 old routers $177.

Verizon is lucky these services are monopolized. Just constantly stealing from people. "Ma'am you…read morehave 6 lines and it's a $20 fee for no reason for each line this month" fuck this company

If you want the least amount of customer service. Go to Verizon in oak creek, Wisconsin. Sadly…read morelacking in anything to merely close to caring. Ick! I am a consumer personally and with a corporate account. ATT here we come. @verizon

I stopped by looking at my Internet options with big internet pricing constantly going up. It's in…read morea strip mall with plenty of parking. The guy seemed pretty knowledgeable with my current account and looked at all the current promotions, bundles, plans and incentives that I was eligible for. To my amazement I could get 5g home internet and my unlimited phone plan with hot spot for like $10 more than my current cell phone bill for a 36 month contract, that's a no brainer since I have had them for many years and I see no need to switch carriers. Free equipment is also part of the 36 month contract with an offset of 36 equal credits to cover the hardware. After 45 days I get a $200 virtual gift card that last for 90 days but my plans are buying a $ 200 Amazon gift card that doesn't expire so I don't loose it. I said let me think about it and I left thinking about it.

Was in Connect Cell in OC, for almost 4 hours to purchase a new phone, a young man by the name of…read moreRobert Wagner helped me with my purchase of my first I Phone. He went above and beyond from setting up my new phone and transferring files to connecting my new phone to my vehicle. He was more than helpful and explained the purchase of my new phone. I highly recommend this Oak Creek location and ask for Robert to help you. Thanks for all your help!!! Cheri Saylor