I came in 1-2 months ago into the store & was conned in getting these trackers. I was told there was a promotion that they were $3 each & there were not any additional charges for them. I was not informed that these trackers committed me into a plan & they were going to be $1 per month per tracker. So doing the math I am obligated in 2 year deal which totals to an extra $60 on my bill. I called customer service & they told me I was passed my grace period to return them & also cancelling them would be costly. So I'll have to eat that $60 & lesson. I've been a T-Mobile customer for 23 years, never had any issues coming into the store or being scammed. I find it extremely despicable & unprofessional with the sales these days of conning customers & not reading them the fine print of what they were getting themselves into. I have Tile & bought them off Amazon. 1 time purchase, download the app & I never had to pay a monthly fee. I am definitely going to proceed with the BBB. read more

The staff was not only rude, but very inconsiderate of my girlfriend's time. She went to the store to ask one simple question and it took the staff three hours to even look in her direction. Management I suggest that you find better fitting people to work at your store because what we experienced today was very distasteful. read more

Great customer service and very friendly and got me and my husband to switch over. Thank you so much.

I haven't been in a T-Mobile store in years but this one I remember when I first came here it was a inconvenience that occurred. Today I came just to pay my phone bill! Simple! I was hoping they still had the kiosk but I waited a good 15 mins to be seen, then had to run to my car because they charged at $5 fee to pay your phone bill in the store, then they ask for my ID? Ofcourse I didn't think to bring my wallet in! They said that they can't see the past due amount without seeing a ID?? Man dawg I wasted 30 mins of my morning, and the dude was just nonchalant about it! But it's cool he hate his job. read more

HORRIBLE SERVICE!! Walked in ready to buy and the lady helping me was no help. Looked like she didn't even care to help or talk to me or make any effort with the sale. read more

I was a T-mobile customer for more than 14 years. Over those years, I had several accounts, both personal and business. I just closed my accounts due to the terrible customer service I have received consistently over the past 2 to 3 years at this location. And I do not intend to ever open another account with T-mobile ever again. Had I been fortunate enough to live closer to another branch location other than this terribly mismanaged one, I am confident that I would still be a loyal T-mobile customer today. I'm the type of person who lacks credit and banking accounts, so I must pay all my bills with cash. Over the years, I've gotten used to the extra inconvenience that this causes. However, the manner in which this T-mobile location conducts business imposes a burden of inconvenience that is extraordinary in comparison to other companies and other T-mobile branches alike. Over the past 2 years, the typical wait time just to pay a bill with cash is 45 minutes to an hour. In addition, employees at this location often refuse to take payment due to their inadequate training with cash handling or their inexperience using the software that controls the cash register. As a result, I am often turned away, after having wasted my time, and I am forced to drive to another location to pay. Yesterday, I was informed at this branch that T-mobile would no longer accept currency older than 2013. I was attempting to pay with a $100 bill printed in 2009. It was not counterfeit and passed inspection via those testing pens you mark the bill with and see if the mark changes color. Furthermore, the bill had the watermark portrait you see when shining light through it, and it had the embedded strip that glows under blacklight, along with all the other ways you can check to make sure it's real. I brought these facts up to both the original employee who refused to take payment or provide his name, as well as an employee claiming to be a manager. Both employees lied to me, claiming that this new currency policy was mandated by corporate and there was nothing they could do. After they refused to take my payment, I had to drive to a different T-mobile location which took the exact same bill with no problems whatsoever. I could be wrong, but it seems to me that creating unnecessary obstacles that prevent a customer from giving money to the company is a bad business practice. This latest incident, although unique in its details, was very typical in how this branch makes the entire payment process difficult and unnecessarily inconvenient. Every month I go through a similar bad experience, and every month I provide feedback directly to T-mobile corporate in the hope that it will get better. This location's terrible customer service has caused too great of an expense in my time, gas, and money over the last 3 years, and has permanently soiled the otherwise good service I received in the previous 10 years. I hope you can turn this branch around before it ruins the reputation of T-mobile in the area; I'm no longer willing to hang in there to see if it happens. If you're looking for a T-mobile location, I'd suggest the one on 518 just east of Cullen; I've never had a problem at that location after the many times that this location dropped the ball. read more

KAILON GRAVES is super nice, helpful, and knowledgeable. Thanks for helping me with my get my business lines and devices set. read more

T-Mobile - Mobile Phones Near Me - Pearland, Texas

I was apprehensive at first because I wanted to move a number from a different carrier, but keep my same phone and I needed to upgrade my 20 yr old T-Mobile flip phone. Michael P. was the associate that to my great fortune was assigned to me. He was great, knowledgeable and did not make me feel rushed or incompetence (hence the 20 yr old flip phone). I saw some of the 2 and 1 star reviews, but am happy to say that was not my experience. The store was clean, all the associates appeared to be engaged in the customers they were assisting. Kudo's to a young team of associates that are providing excellent customer service and to Michael P. for going above and beyond. read more

This is my first time in the Pearland location since I moved here. I've been a T-Mobile customer since the dawn of time. My number hasn't changed the. OG status. The folks here took my info as I came in and rather than having wait in line, just called us when it was time. They were very helpful, knowledgeable, and friendly. I've dealt with douchebags before, these folks weren't that. They were pro. 5 stars. read more

Went in for a phone upgrade, the lady sold me 2 watches buy 1 get one free. Payed for it before leaving the store and now Tmobile is charging me again because I guess I wasn't supposed to pay at the store. Watch out the employees don't try to scam you too. read more

ASSURANT SOLUTIONS The worst company ever. I try to give everyone the chance to make things right. this but this company is the worst. Got the insurance thru T MOBILE and They will not replace my phone because. I had the date wrong by a month when i lost my phone. but it was insured the whole time. I will also be rating T mobile for using and selling me this insurance company read more

Stopped in to this location for the first time today. I've been a t-mobile customer for the past 10 years and have visited various locations and customer service has been on and off depending on the location I go to. I can say that this location has great people, Angela greeted me and help me out nd didn't give me any hassles. She took care of my issue with a friendly smile and great attitude. read more