USB connection failed on my high-end Samsung. Samsung Store in Galleria quoted $145. A phone…read morerepair store in Houston's Hillcroft and Hwy 59 area quoted $35. Happily, TheFix quoted $15, with 20 minute turnaround, after one day to receive new USB port. To ensure he quoted correctly, the excellent tech took a quick look, adjusted my USB port with a plier, and fixed it right then, complimentary! Very polite too. Thank you for graciousness.

From the owner: The Fix is a trusted phone and device repair service located in Walmart Pearland, TX. They…read morespecialize in fast, reliable, and affordable repairs for smartphones, tablets, smartwatches, and gaming consoles. Services include screen repair, battery replacement, charging port fixes, water damage recovery, camera repairs, software troubleshooting, and more. Using premium-quality parts and backed by expert technicians, most repairs are completed the same day for minimal downtime. Conveniently located in Walmart Pearland, customers can drop off devices while shopping. The Fix also offers protective accessories like cases and screen protectors, as well as AKKO Phone Insurance for added peace of mind. With a focus on exceptional service, transparent estimates, and fast turnaround, The Fix ensures customer satisfaction and helps keep devices running smoothly. Visit them today to stay connected!

Sam fixed my iPhone XS screen really quickly. He was very nice and knowledgeable! I will refer all…read moremy friends in the area to him.

Excellent work & super fast getting my daughter's cracked screen repaired!! We highly recommend and…read moreit's way cheaper than paying for monthly phone insurance through Verizon.

They have amazing service and helped me very well with my issue 10/10. They even helped me with a…read moresmall fix on my headphones free of charge

I brought my phone in for a battery replacement on Tuesday, June 2. During the repair, the back of…read moremy phone was damaged, and I have now been without a properly functioning phone for several days while waiting for it to be fixed. When I called on June 5 to check on the status, I was told the replacement part would arrive and be installed on June 6. However, when I called again today, June 6, I was informed that I would have to wait until Monday because only the manager is able to scan and process incoming packages. What has made this experience even more frustrating is that while I was explaining my concerns over the phone, the employee I spoke with chuckled during the conversation. Whether intentional or not, it came across as dismissive and unprofessional given the situation. I have used this location in the past because it is convenient and I have generally trusted their service. However, this experience has left me questioning that decision. Had I known my phone would be damaged during the repair and that the resolution would take nearly a week, I likely would have chosen another repair provider, even if it cost more. What should have been a relatively quick repair has instead become a lengthy and frustrating process.

It was so hard to not give them 1 or zero stars (if that possible). The only reason I gave any…read morestars was because Leslie was so awesome. Initially Karlizza helped me and was horrible. I told her about an issue I am having where calls coming in while I am on the other line are telling people my number is disconnected. She looked at a couple of things on my phone and told me I needed to call the ATT help desk and that I would need to wait at least an hour before I talked to a person. She clearly didn't want to help me. Then I told her I needed a new iphone 15 for my son. She didn't let me know there were different versions. I was supposed to purchase the pro. I didn't realize it until the box was already open and saw that there were only 2 lenses on the back. She told me I would have to pay $55 to get the pro because she had already opened it. She asked if I had WiFi at home. When I told her yes she said "then you can go set the rest up at home". I told her I was not comfortable doing this and asked if she could please help. It was obvious that she didn't want to. We ran into an issue with transferring the cloud data over. She said I would have to call the cloud to resolve it because they weren't part of ATT. I kept saying that didn't sound right. We could clearly see that he had backed his phone up on the cloud (we have a family plan). She argued that it wasn't an automatic backup, that you have to manually set it up and that we must not have done this because nothing transferred over. This was despite the fact I found on my file that it showed a file size to transfer. She then started talking very slow to me (as if I had a learning disability) and kept saying it was like buying a car and someone makes different parts that you would have to go somewhere else to fix it. It was extremely humiliating. She obviously didn't want to help me and kept trying to get rid of me. I asked if I could speak to someone else to help me. She rolled her eyes at me and told me that she had been doing this over 10 years and that I just had to call the Cloud. I had to ask again for someone to help me. That's when Leslie walked by and said she would come help. Leslie figured out that we were using my son's iPad cloud id and not the phone one. Leslie took the time to get it all figured out and properly transferred.

Walked in to take a look at the new offering of phones and all they had was Apple and Samsung? When…read moredid retail stores stop carrying more than 2 manufacturers? The store looked bare and I was looking around to see if it was an Authorized Dealer and unfortunately it was not. AT&T has to do a better job of making their stores have more appeal.

Compunet, is Honest and truly provides great services. They met my needs, and at a reasonable…read moreprice. Call them. Find out for yourself. As a 65 year old woman, I appreciated their work.

Great quick reliable service. I had to get an iPhone and laptop repaired. My iPhone was repaired in…read more15 minutes for $65. My laptop screen wasn't in inventory so he projected 5-6 days until completion, INSTEAD was finished in 2. Will definitely recommend to others as you should visit as well! Very nice friendly owner who gives you updates on price if it changes or repair time!

On august 06, 2016. I walked into phone and accessories with little money looking for a cell phone…read moreplan for me and my family. The salespeople was professional and they treated me and my kids great.I walked out with a Metro Pcs phone with unlimited talk, text, and internet for cheap.You cannot get a better deal no where else! Thanks phone & accessories.

On July 30, we had an appointment at 10 am to have my wife's phone repaired. We arrived at 9:55 am…read morealong with 2 other customers. As we were waiting, one of the customers told me that they closed the store 15 minutes earlier yesterday. By this time, it was 10:20 am. That customer got tired of waiting and left because she had to get to work. The other customer, who also had an appointment at 10 am stayed. The clerk, a young man, finally arrived at 10:31 am looking like he just woke up. He see us at the door and walks up as if he's strolling through the park taking his time to open the door. He said, "Sorry I'm late", with a lack of concern tone. If this is the kind of customer service provided by this establishment, we won't be returning. I took a video of the wait and documented the time and added it to this review. Customers should never be inconvenienced in this manner.

We filed a claim through our cellphone insurance plan with Allstate for a defective screen and…read morebattery heating up on an Iphone 12 mini, and this shop was one of the local repair centers that was on the insurance repair list. From the moment we set foot in the store we got the run around. The male attendant could barely speak legible English, so communication was difficult, but he told us that Allstate was "different" and he'd have to confirm the coverage. Even though I brought the printout of the claim number and approval and all relevant info. So the 30 minute turn-around as promised turned into us having to leave and return after several hours so the coverage could be confirmed. We live in Friendswood and it's about a 30-35 minute round-trip if there's no traffic. When we returned, the attendant accepted the phone and had it for close to an hour before it was returned. I had to inquire several times about the work done, but he finally admitted they did not have the battery in stock but replaced the screen. We were told he was ordering the battery and we would be contacted to bring the phone back to finish the service. I confirmed with him several times that we would get the battery service on the same claim. No problem right? We get a notice nearly two weeks later that the battery was in, so my wife returns to the store (a third time now) to complete the service. She is told the insurance claim had already been closed and that we would have to pay for the battery or file a new claim. Pretty unbelievable. The work they did replacing the screen was fine, but the fact we had to make 3 trips and then were denied service after we were told it would be covered is unacceptable. The girl working the desk the day of our return called someone in the back for 10-15 minutes, and then came out with the final decision that the work would not be performed. Avoid at all costs if you value your time and good customer service. We'll now have to file a new claim since CPR Pearland refused to honor the work they promised and we will be using a different repair center going forward. We will also be filing a complaint with Allstate about this shop.

I had one of the worst customer service experiences with Verizon today. I called with a simple…read morequestion about an outage, and the first representative kept repeating that he was "just coming on shift" and offered absolutely no help beyond that. Then he hung up on me. I called back twice and no one answered. When I called from another number, someone picked up on the first ring. Instead of listening to my issue, he was more concerned about whether I would give him a good review. When I said I wouldn't, he immediately passed me off to a "supervisor." The supervisor was just as unprofessional as the first two. He had me on speaker, sounded completely uninterested, and acted like helping me was an inconvenience. For a company I trusted enough to bring five lines over -- especially after leaving another carrier for poor service -- this was extremely disappointing. Verizon should take customer service seriously, especially during outages when customers need clear communication and support. Today, they failed at every step.

Went to the store and Adrian waited on my friend. My friend shared her concerns. Adrian kept…read morementioning issues not relevant to the issue. He seem to be fixated on his point. I told him we heard him and why don't we tackle each issue one at a time. Adrian then said calm down, in the same voice I told him "I am calm, and I would record the conversation in case he tries to misrepresent the conversation." Adrian said "I can just have the police officer escort you out!" My response to him was " sir you can do whatever you like." He seemed to calm himself and address my friends issues. I am so annoyed with pathetic individuals weaponizing police! Verizon should address this behavior.