DO NOT SWITCH TO VERIZON!!…read more No one knows what they're doing and customer service reps will create more problems when you call in to fix the problems the sales reps created! Switched over from T-Mobile in January to take advantage of the free phones deal. BIG MISTAKE. It's now April and I'm STILL on the phone multiple times a month trying to fix their mistakes. Sales rep opened 4 new lines. I wanted to switch around the colors of the phone and assign them to different numbers on my account. Sales rep says ok, can be only be done once. I say cool. I trust you to handle it. He opens up a temporary line to do these transfers. Says the temp line will fall off once everything settles. It didn't happen. He had me call into Verizon to have it handled. Still unsure if it was?? Fast forward a month, I port in a number to one of the existing lines and add an iPad line. Service rep says, "ok, everything is handled. You'll see a buy-out charge on your account for the number port in, don't worry it will fall off." I say ok, whatever... I don't work for Verizon, I don't know how any of that works. The bill comes, the buy out charge doesn't fall off and is already charged to my Verizon visa on auto-pay. I call in MULTIPLE TIMES, each time no one knows what's happening as if they don't have notes nor read them. Finally, an agent with enough brains told me to dispute the charge with Verizon visa. Ok, done. He says the buy-out charge will be refunded and the service contract (that IS NOT SUPPOSED TO BE A "BUY-OUT" because it was a number PORT-IN) will be reinstated and everything will be fine. Ok, cool. Once again, I don't work for Verizon, I trust the reps to do their jobs. Fast forward a couple more weeks, the buy out charge is back. My auto-payment has been turned off by Verizon. I call YESTERDAY to have this issue fixed. She says everything is taken care of. I put my auto-pay back on. This morning, I wake up, my auto-pay was unenrolled again and my service is disconnected. I've been on the phone for TWO HOURS so far with about ten different reps... STILL trying to figure out how to fix it. They are telling me they need to reinstate the old phone number before the port-in to fix the agreement and remove the buy-out charge. Ok!? I've been told this about a hundred times by all your reps already. Then they say it's fixed and yet here I am, still on the phone, still waiting for it to be fixed. DO NOT SWITCH TO VERIZON!! Their reps have no idea what the f*@k is going on and you will be stuck with new problems every time you go in for help to fix the last problem. I NEVER had issues like this with T-Mobile and deeply regret ever switching. F*!K VERIZON.

Everything went Wonderful! My daughter and myself upgraded our IPhones today and our Sales Rep…read moreJames was the best! His Customer Service Skills were on point from Start to Finish, he was very knowledgeable, patient and enjoyable to talk to, This Store will be our go to from this day forward, keep up the good work young man because you are truly what Customer Service should be!

David was super helpful. 10/10. No notes. Ask for him when you go and you won't regret it.read more

When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all…read moretroubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly for my online order placed at a different location as they didn't have the phone I wanted in stock. Very quick service and fantastic to get a phone case and screen protector; though after a week it is already cracked so I'll likely be stopping in this weekend since Zagg didn't have in stock online to replace with my lifetime warranty. Definitely a spacious store compared to others, and the service was great. If in the area and you are a Verizon customer, I would recommend this location.

Hopefully Verizon is reading these reviews because Angelina was, without question, the most…read moreexhausting salesperson I've ever encountered. She has enough aggression to be coaching an MMA class instead of selling phones. I walked into the Verizon on 16th Street right at 10:00 AM with my two young sons because my phone was damaged. I was a dream customer, I knew exactly what I wanted and was ready to hand over $1,200 for a new phone. Apparently that wasn't the assignment. Instead of listening to what I was asking for, I got what felt like an infomercial. Apple Watch. Promotions. Different plans. More promotions. More Apple Watch. Meanwhile, I had two little boys slowly turning the store into a daycare. When I politely said I just wanted the phone, the mood shifted faster than Arizona weather. Suddenly I was reminded I didn't have an appointment and she "wasn't prepared." Since when does a Verizon store require a reservation to buy a phone? Is this a steakhouse? I spent seven years in sales, so I completely understand offering promotions and looking for opportunities. But the best salespeople know when to stop talking and start listening. I wasn't there to be convinced to buy something--I was already buying something. I eventually left and drove to the Lincoln location, where they sold me the exact same $1,200 phone in a fraction of the time without making me feel like I was negotiating a hostage release. Hopefully Angelina was just having an off day, because if that's the normal customer experience, Verizon is sending paying customers straight to the competition.

Kim was super patient with us and so was Jose when we transferred from other carriers to Verizon!…read moreIt was Kim with the braces, when we called for a question we learned there is more than 1.. Kim was patient and transparent with us as we were making the switch from other phone carriers to Verizon. So far we're loving the service and coverage we now have with Verizon!

Talk to Jesse. Very knowledgeable, helped me with my bill and how to navigate getting a new phone…read moreand saving money!

Getting to this Zero star Review finally , that's what the service at this store deserves! Brace…read moreyour selves. I got time today! I am new to Arizona and have had Verizon for as long as I can remember on my mom's plan. It was way past time for an upgrade and My mom who is the primary on the account , was visiting from Texas so we went to this store here 4901 E Ray Rd, Ste 110, Phoenix, AZ 85044. This day we took home a new IPad, 2 watches and my new phone. The horrible experience started with the advisor Daniel not being upfront about a set up fee for each device we left with that day! He kept saying an activation fee will be billed and you pay the taxes on all items . We understood that fine . We also accepted the fact that he charged us the 35 additional fee for my phone iPad , my watch and my mom's new watch. However nothing was actually set up in the store. I returned today July 15 to turn in my phone and my mom's watch . I did not have my mom's password for her watch. He kept saying he can't do anything until I get that. I understood that, I was frustrated with my mom for her not answering the phone and causing him to wait since he was talking about he needed to go to lunch. My frustration then began with him and the General Manager who just sat there as Daniel keeps telling me how many days I have left and just come back. I repeatedly said I will wait until I get the password I work long hours and 6 days this week I need to leave it here. So I turn to Brenden who is obviously not general manager material because not once did he say . Hi it's cool I can take care of it you just go to lunch! I had to ask him can't you help me while he goes to lunch . He says I don't know you or who the watch belongs to , I'm like clearly he knows and clearly I'm a customer return items! The disrespect my mom received from Daniel in regards to the fee as if she was complaining about it being too much , it was the fact he never explained it then was degrading about us mentioning it. The nonchalant treatment I experienced today from not just the employee but the manager also is not a good look and I've never been treated that way in any other state I've lived in and got service. I could see if it was close to closing but at like 1 o'clock in the afternoon and me being the only customer in the store as a black woman with 3 white male employees, and I'm being told to just come back . Ten minutes later I got my mom on the phone and left the watch. I will never go back to that store. The whole vibe gives discriminatory , entitled and lazy!What kind of manager wants to actually have someone leave there store with that experience . And if the set up was actually done why did we have to Leave the store with the product we were exchanging! He convinced us to get the extra items and I was happy to have them but my moms been a loyal customer for years but for some rude employee to try to make her feel like she should be happy she got the deals if it's coming from him is unacceptable! I think my mom is owed those set up fees because he didn't fully set up anything I had to finish setting my phone up while mid transfer he sent us out the store and told me to keep it close. So I had to go about our day into the next store trying to finish my phone set up . I'd fly across the country before I step foot in this store again because when they go low , I don't go high! I match the energy times Sent from my iPhone

Do not go here for internet! We set up the new Verizon tower. It appeared to be working but only…read morehad 1bar. As soon as cox internet was disconnected my entire house went down Including TV's, cameras, iPads, computers, WiFi and boosters. Phones were spotty, even though we have Verizon as a phone provider. Verizon troubleshooting on the phone could not figure it out. Needless to say, we returned the equipment and promptly hooked back up to cox internet. Our house came back to life immediately. Yes to Verizon phone service, no to internet.

I had a very disappointing experience at this Verizon location in Chandler. I came in simply asking…read morefor help connecting my Apple Watch, since I was unable to do it myself. I was told to wait, and that was the only communication I received. While I was waiting, other customers arrived and were helped right away, while I continued to be ignored. I waited for about 20 minutes without anyone checking on me, asking if I still needed help, or giving me any explanation. It felt as though I was not important because I was not there to purchase anything, only to get assistance with a device I already own. The situation made me feel uncomfortable and honestly felt discriminatory. I don't know if it was because I am Hispanic, but the way I was treated was not acceptable. My husband has had a Verizon business line for over 20 years, and we have been loyal customers for a long time. We have always had good experiences at other Verizon locations, but this Chandler location provided the worst customer service we have ever experienced. Very poor, very disappointing customer service.

Johanna is amazing at customer service!!! It's been a long time since I've seen a young person or…read moreany person demonstrating such care and thoroughness as she has. Kudos!!!

Verizon is actively screwing me, refusing to help me issues after removing my military discount…read more Then wont generate transfer pins and are refusing. to let me transfer service. They also took money from my account that they were not supposed to and a refusing to refund it also trying to charge me an additional bill. Terrible company who is just another money hungry conglomerate.

An absolute amazing experience. I went into this Verizon store with a lot of questions. Every…read moresingle one was answered immediately and the customer service was amazing. I want to shout out Yaakov who was the employee helping me. He was amazing and made sure to make me feel welcomed! I would recommend this place to anyone!

Do yourself a favor and go anywhere else to get a new phone for VERIZON. It's taking me less time…read moreto buy a car I wanted than it did for me to get the wrong phone, not set up and sold to me.

Great location with private parking. Adequate staffing…read more Personal time for questions So many options both in phone and plans

Sales guy lied several times…read more Said my monthly bill would not change when I switched phones with them. Went up over $100/mo Can't really trust anything they say here. I will be returning the phone and buying one cash directly from Apple. I recommend going to an official Verizon Store and not a licensed reseller like here. Sleazy