These people advertise that there a Verizon advertised reseller. They have Verizon logos in the…read moreoutside of the building and a Verizon sign. The problem is they seem to be unregulated by Verizon corporate. TCC does not follow normal Verizon expectations and is in violation of a Verizon reseller contracts and they're outright rude and nasty about it. I came into the store to get a cell phone activated I just needed a new SIM card for my new cell phone that uses a smaller size SIM card. The first store I walked into let me know that she won't activate my phone without opening the lie because she needs to make commission. So I left the store and drove down to the newest TCC Verizon store off US1 where have you been at worst experience. I asked for a SIM card I was told it would cost me $20. I was very polite explain to him that the SIM cards are free Verizon gives them out for free by mail, website, in store. This guy became extremely combative for no reason at all. you then held the sign up to my face so close I couldn't read it and had to take it from his hands and hold it back so that I could read it. they do indeed charge for something they get for free from Verizon to satisfy Verizon customers since there are Verizon retailer. As I'm trying to leave the store this guy is yelling at me over the counter very loudly. He's telling me they do whatever they want I don't know how to read or what I'm talkin about I shouldn't even have Verizon as a service provider. I'm still trying to walk towards the door at this point and I'm still being yelled at which is very argumentative and combative guy. I actually had to tell him "hey, I'm trying to leave your store my foot has been out your door this whole time you're yelling at me. I hope you have a better day sir" I can use to walk out the door well that may continue to yell stuff at me so he can get the last word in it feel like you want an argument that I had no want or desire to be part of. In turn, I ended up in a Verizon corporate store for the service was incredibly polite very nice got me a SIM card no charge and waiting for my phone to update and do a test call. The corporate store did everything you'd expect a normal Verizon store to do. I highly suggest avoid it all TCC wireless stores! The service is not on par and when your salesman only care about commission it destroys the customer experience at the expense of the customer and the business itself. Shame on TCC for supporting this behavior.

When my daughter gave me a phone she no longer needed I took it to a Verizon store to get my…read moreVerizon phone number moved to the new phone. The first store had 1 employee on duty. We waited for quite some time and finally he attempted to move the number to the new phone. He didn't know what he was doing. We then went to a different Verizon store in Melbourne, Fl. Both stores in the Melbourne, Florida area were unable to help me move a phone number from 1 phone to another. I am very disappointed with Verizon Wireless. My daughter eventually was able to do it herself. Buyer beware!

Keith was incredible. Our kid's phone was locked and we couldn't solve it on our own. He fixed it…read morequickly, professionally, and with total confidence. True pro. Excellent customer service!

Not a consumer friendly store. You walk in and there's two entirely different service desks on…read moredifferent ends of the store, no idea which one to go to for what, no one greets you, no place to get a number or join a Queue. I guess if you've been in there before you know what to do, I chose to find a different option.

Horrible customer service this guy replaced my screen on my iPhone and now it's glitching every…read morefive seconds and he doesn't want to honor the warranty he's accusing Apple, iPhone, and updating the software it's not the software it's the screen cheap screen that you put on there and he didn't hook it up right!!!! SAD!! UPDATE HAD TO GET A NEW IPHONE!! Just because this guy did not want to fix my iPhone I paid him almost $200 to change the screen out and he can't even do it right!! " I read your response a little hard to understand but at this point it's irrelevant it doesn't matter. I went and got a brand new iPhone from AT&T and AT&T looked at my old phone that you fixed and they said that screen is the incorrect screen, because the attachment is not the OEM quality. Very disappointing. AT&T said I could've went to another place and got it done right you should definitely look into your inventory & parts that you order and where they come from??? Apparently they're not being hooked up correctly not only that but on my old phone there's discoloration and the screen glass was not the OEM quality.!!

If I could give 0 stars, I would. This place was relatively good when it had a different owner…read moreabout a year and a half ago but the new owner has destroyed the reputation of this establishment. I came to this store on 3/22/22, payed $233 dollars to get my screen fixed which I thought was excessive but figured I was paying for quality plus the owner also advertised "a lifetime guarantee." This was exactly the opposite, I came back to the store with the original receipt because the screen of my phone had popped out without any damage or fall and he refused to follow through with his word. Not only was he EXTREMELY rude but he tried to find any excuse to get more money out of me. I am a college student with a part-time job and for me it took extra effort to be able to afford fixing it at such high price. This selfish, arrogant man will sell you low quality screens that will shit out after a month then refuse to fix it at no cost out of greed. If you don't believe me, you can contact the General Manager for this mall and she will confirm that this store has had plenty of complaints that will cost him his next year's renewal. Instead of going here, I would recommend ITeck Repairs since they are neater, more professional, decently priced, good quality, and actually stick to the guarantees they advertise. Not only, did i pay 170 which is 63 dollars less and this included a free screen protector. A word of advice, save yourself the headaches.

great place, great service & thank you so much ! Honest pricing, reliable, and on timeread more

Replaced iPhone screen using a used but intact screen and saved me money. Did a fine job and very…read moreconvenient location. Much cheaper than Apple store and much closer.

I 100% recommend ITeck to anyone with phone problems!! I was told my phone was unfixable by two…read morephone repair places and was told to send it to New York and get my data back for 600?!!. I was sure I lost all my memories for good. I thought I would try one last time and they were able to fix it. I cried from how overjoyed I was. Thank you so much for amazing service!!

the guy that works here told me a price to fix my phone i came to have it fixed , dropped it off…read more when I came to pick it up they invre the price by 40$ and basi refused to give me my phone back

Went in on a Sunday at 5 p.m. to replace my DVR - Robert was very professional, prompt, friendly,…read moreand informative. no complaints.

Still same old Spectrum 2 people and a supervisor who…read moredoesn't help except to help the trained people. Uggggg over a half hour, 2 people in front of me a line behind me and still waiting. I dropped a while ago for sling but have to fix my parents bill, which they raised to over 375 dollars. Uggg

Does great work had dropped my iPhone on a tile floor went in and Instaphix took care of it in 10…read moreminutes and at a good price. Great Customer service 5 star Kudos Instaphix

Best iPhone fix ever! Good prices! & I love all the gadgets! Staff was super friendly and my phone…read morewas back in my hands in a jiffy!

Made an appointment with the Merritt Island Batteries Plus for 2pm today. Showed up just before 2…read moretoday and stood in line for ten minute only to be told I didn't have an appointment. What a waste.

We bought 3 Life time Watch battery replacement package/product for our 3 watches - but every time…read morewe need a new battery for the watch the Manager always makes us feel like we're trying to cheat them which we are not. We took it to the Wickham location - no questions asked and they seemed happy to serve and see us. I guess the problem is with the manager at the Merritt island location who does not seem to like their own life time battery replacement product and made their customers feel guilty whenever we go there to replace the battery.