I'm a remote buyer and needed a company to inspect a home that I had put an offer and thus was…read moreunder contract. I did extensive research online for a reputable business to take up this task, and narrowed down my choice to Brian Bentley of Pillar-to-Post based on their website, online reviews, ratings and my realtor's recommendation. So, I ended up exchanging several emails and talking to several people from the Pillar-to-Post office several times prior to deciding to hire them for a basic (general) inspection. What I liked: - Responsiveness - Brian always responded promptly (email or phone) - Inspection report starts with a 'report summary' that includes the most important inspection findings - Availability - Brian was readily available while others weren't and spent some quality time with me on the phone going over his report - Professionalism - Brian was always professional and cordial - Efficiency - Brian stuck to the schedule - Moisture check - the report included moisture points behind several walls, pictures of the moisture gun at work... competitors seems to not include this as part of the basic (general) inspection - Use of technology - electronic acceptance of job and appointment confirmation - Ease, speed and price to get an additional wind mitigation report without inspector having to go back to the house for a 2nd visit What could be improved: - Some parts of the inspection report could be clearer Suggestions for Pillar-to-Post: - It would be great if the final inspection report also included a spreadsheet of the findings, which would be very useful to organize and plan potential home repairs/improvements... the basic (general) inspection includes a 'professional binder' with "a maintenance checklist, a guide for remodeling and repairs and a filing system to keep track of receipts" - I'm not sure where this binder is, and to be fair, I did not ask about it... perhaps it was left in the house? - It would also be useful to receive the inspection pictures - As part of testing an electric system, such as a ceiling fan, if the system would not turn on, Brian would report that the lighting is not operational and an electrician should be consulted; however, if the system did not work due to a burnt light bulb, Brian would not know that because he does not test or change bulbs, or verify if the wiring is live (has current) - my take is he could go the extra mile and test electric systems with a spare bulb, which would take him an extra 20 seconds (per bulb)... perhaps doing this extra step is probably NOT the norm among local inspectors? So, in summary, I would recommend Brian Bentley of Pillar-to-Post.

My daughter who was visiting from FSU in the Orlando area got her phone damaged. Thankfully, she…read morewent and saw Corey to get a replacement. While a damaged cell phone may not be a crisis to most of us, but when you are out of town and unable to communicate with your worried parents (us), its sorta a crisis! Corey was great with our daughter and communicated to me clearly what the plan was, and took a great deal of time to work the deal as best as he could and provide me with options, and was soon able to provide a replacement phone for her. Thanks Corey, well done!

Spent two hours getting my service transferred and when I left the store it wasn't done correctly…read more it took hours on the phone and another viisit to fix the issue. You have one job to do and you can't do it properl!? MJ needs more training.

These people are amazing! I walked in the door without even having Metro service to get them to…read moreshow me how to put talk-to-text service on my Galaxy a54. They were very knowledgeable and they made me feel comfortable beyond words. I'm strongly considering getting a phone just so I can deal with them when I have trouble with mine. If you go here you absolutely will not be sorry.

I waited 15 minutes before being acknowledged by staff. The staff are trying to juggle multiple…read morecustomers which is problematic when dealing with money. While I was being helped, the associate was trying to help two other customers. And then. After being there 30 minutes, I'm told that because the check is more than 30 days old, they can't help me. Why couldn't you tell me that at the start of the transaction??? Waste of time.

Extremely Helpful, Both Managers and staff! They have helped me save my a&& on several occasions…read more Mgr Jimmy is as cordial and congenial as they come. Antwan, thanks for your helpful suggestions on the 4th of July.

Last Sunday, August 23, I went to the JCPenney store at Melbourne Square Mall and found some very…read morecomfortable women's underwear on a Buy 2, Get 2 Free promotion. Unfortunately, I didn't have enough time to buy them that day. The following day, Monday, August 24, I happened to be at Merritt Island Square Mall, so I stopped by the JCPenney store there to see if they carried the same underwear. To my surprise, the exact same underwear had gone up in price in just one day--from $14 for two pairs to $10 per pair! I mentioned this to a JCPenney associate, Jacob, and he told me about a store policy that allowed me to receive $10 off if I provided my name and phone number. Thanks to him, the three pairs I purchased ended up costing about the same as the price I would have paid on Sunday. I really appreciate Jacob for taking the time to let me know about this option. He was also incredibly friendly and had a great sense of humor, which made the whole experience even more enjoyable. Thank you, Jacob, for your excellent customer service, and thank you, JCPenney, for having such a wonderful employee!

This store needs a lesson on customer service!!!…read more Especially in the clothing department, I was purchasing a dress that was marked on Clarence with a significant discount and it was perfect the event I had. I brought to the count to be purchased along with a very expensive watch we were buying. The lady had trouble with the system brining up Clarence price so she called someone over, I heard the name "amber" but I'm sure on her name. I explained I didn't switch the tags and it was on the huge sales rack along with other dresses and it was the only one in the store. She proceeded to be rude make to me and state "I know what you're saying and you can't have it". Then proceeded to put it back on the clothing rack a few minutes later with the sales tag still on. She was not polite at all and had a very rude attitude. If she simply would have said I'm sorry but I can't not sale it for XYZ reason then there would have been no issue.

Made an appointment with the Merritt Island Batteries Plus for 2pm today. Showed up just before 2…read moretoday and stood in line for ten minute only to be told I didn't have an appointment. What a waste.

We bought 3 Life time Watch battery replacement package/product for our 3 watches - but every time…read morewe need a new battery for the watch the Manager always makes us feel like we're trying to cheat them which we are not. We took it to the Wickham location - no questions asked and they seemed happy to serve and see us. I guess the problem is with the manager at the Merritt island location who does not seem to like their own life time battery replacement product and made their customers feel guilty whenever we go there to replace the battery.

I had only been to the Viera location before but happened to be in Merritt Island. I walk in,…read morethere's a line in front of the younger manager that we were standing in but an older man comes up asking if he can help us. I walk over with a smile and ask for my selected paint color, specify the base color, in duration and that I only needed a gallon... When I do this in Viera they simply mix the paint and afterwards ask for a phone number to then add it to my account when they ring it up. (if it is done differently in MI, why could he not communicate that?) The old man at the register in Merritt Island was taken aback and looked at me as if I had three heads. In a rude tone with a crazy look he asks "what's the name?" I give him the name for the account, he spends 5 minutes fumbling through the computer inevitably failing to find it. Blaming it on their system, he gives up and walks over to grab a paint chip of the color that I've asked for, he asks me a second time for the color name while at the display and then says "of course you ask for the one color we don't have a card for" and walks back over to us. He then proceeds to ask me what color for the third time as he's trying to put it into the computer, by this point him being disrespectful has already made me irritated so I snap back and say that's the third time I've told you. He then walks to the back storage to see if they have it in stock and by this point his manager is finishing up with the line of other customers, he looks over and asks if we're being helped to which I respond "unfortunately" his manager had to come over, found our account within 15 seconds and tells us they did not have the needed base color but that he'd order it to the one in Viera because they had it in stock (lol). The manager was helpful, polite and apologetic. As for the old white man, he was impatient, rude and lacked the knowledge needed to do his simple job. If his communication skills and manners are that underdeveloped, I would hate for him to be one of my employees. If you go to this SW I would highly recommend staying in the long line for the competent manager.

Professional polite people, unbelievable choice of colors and types of paint (as well as all other…read morepainting supplies.) The people who work here are much more knowledgeable about their products than the big box stores. Service may be a little slower at times with other customers there, but when I've been there it's always been due to them answering (in depth) questions other customers have. I don't mind that wait because I know they will give me the same personal attention when they get to me. Great employees, nice store, historically proven products. What else could you want. They have been in business since 1886, (136 years). You don't last that long with with crappy products or grumpy employees. G. Jones Merritt Island Florida