I'm in the unlimited screen replacement program but what they don't tell you is you have to wait in line at store for the screen even if you offer to replace it yourself. You have to wait and wait and wait for a simple screen protector replacement. This is a company wide policy. They don't make it easy to write T-Mobile feedback so here is a public review at the latest store I am waiting 1+ hour for a simple screen replacement because *even if* they check you in, you need to wait your turn. I get waiting your turn but again 1 sec passing me a screen would be great if they could adopt that. They're probably making it a huge hassle to screen replace cause it will cost them more bottom line. Time is money making this program not worth it. The screen is also overpriced. You can buy a multipack online for $10 & I swear the Go To's break so easily. I have a turkey to prep tonight. I have kids at home. Do better, T-mobile. Thanks but not really. read more

Ever since we switched to t-mobile we have been getting ripped off by this company. We were guaranteed a rate for several years and every month we find increased on our bill. Customer service has never once resolved this issue and most recently we were the victims of fraud relating to our account and they told us that because we knew the person who defrauded is we had to pay for what they did. I can't believe that our bill started at 80 and now it's at 300. I hate to do it but it's time to sue them. read more

Cody was amazing! We were unhappy with our previous carrier and Cody got us switched back to t-mobile, addressed ALL my requests and concerns, was thorough and provided great customer service! Thanks Cody!! read more

T-Mobile - Mobile Phones Near Me - Sacramento, California

I would give no stars. The staff was rude because i was in a parking stall that was not allowed. No PARKING IN THES TINE LOCATION. GOING TO VERIZON. the staff could even even answer my questions on the internet service. I explained that no parking was available. The guy and girl both refused to help me or answer any questions on the wireless service. Im going to make sure everyone i know and see understands the ridiculous treatment i received. I guess they have plenty of customers and don't want a new one to talk about the service or system. Wow truly disappointing. read more

Kendrick really, really represents T Mobile very very well. Very accommodating. His customer service skills were impeccable and knows how to really makes the customer feel like all concerns are handled fast and efficient. He's a real leader and his colleagues has a real example to follow. Much appreciated for the help.. read more

This store is Amazing. The staff is amazing! Best T-Mobile store in all of Sacramento.

Very bad customer service. The manager Meilad is an ass hole. And was rude to me at all time. Do not go to this location unless you want them to talk to you however they want. read more

We stopped in to see what our options would be for upgrading our phones. The person who helped us was so nice and very helpful. The confusing plans, trade-in options and benefits of each plan are not as great. We've been T-mobile customers for years and we're happy with our service, options and the price. It seems if we want to buy/trade in phones through T-mobile our monthly cost will be going up one way or another because we'd need to switch plans. I know they need to make money, but why have phone plans that don't go up in price if you're going to pressure people into different plans later. I'm planning on buying our new phones through Apple and using our same service plan instead of buying the phones through T-mobile because of this. The math just wasn't mathing for me. read more

I was on the phone with a lady name Lila or whatever her name is. She is so rude. I was trying to get help over the phone and she just keeps cutting me off and telling me to come in store instead. As she said it's a busy store as well so she don't know if they can even help. Bad customer service. She should get fired and work at McDonalds or whatever instead. Moody for no damn reason. read more

We went in on a busy Saturday morning looking to upgrade our phones. We were greeted immediately and the staff let us know it will be a few minutes before they could help, with is expected during this time of year. Yasmin was the employee who ended up helping us and she was extremely friendly, informative and honest. We went in after we looked online for what phone(s) we wanted and how much we were expecting to spend. She let us know that the prices online were slightly different than the prices in store and explained why. She advised if that the deals were better online to purchase online and to select to pick up our phones at the store instead of them being shipped that way we could still get them today. We ended up purchasing our two new iPhones online and they picked them up later that day. We really appreciated how helpful Yasmin was and how she told us about which way to go that would get us the best deal especially since normally sales associates are very pushy since they want their commission but Yasmin truly showed exceptional customer service. We will continue to go back to our local T-Mobile store. Way to go Yasmin! read more

Ive been a customer for nearly a decade and a half and i can tell you for sure Tmobile customer service has become horrendous. I recommend trying another carrier and not using Tmobile. read more

Donna was great! Great customer service! Did her best to give us exactly what we needed.!

I want to thank Olivia for helping my son and I with transferring his data on his new phone. She was actually off the clock walking out the door and turned around to assist us with our issue. I appreciate how polite she was. Even though she eventually had to hand is off to another staff member. That's good customer service. read more

I would Give minus 5 stars if I could. They blame everything, but the problem of crappy coverage. 30 minute hold, will not lose place in line and they'll call you back haha but they can't because of crappy coverage. It went to voice mail twice. And you want me to pay for upgrade? I missed out on more than a few calls, your crappy intermittent service screwed me out of my health care stipend last week to be reimbursed for health. If I can't get orders I don't work. If I don't make the minimum hours I don't get reimbursed. And I have photos of orders not getting to me. Go to any other carrier. I tried to return equipment, it clearly said in #2 T-mobile store, lazy twat refused to take it. A woman came in screaming mad at them, so I'm not imagining this horrible service, it's crap! read more

T-Mobile - Mobile Phones Near Me - Sacramento, California

T-mobile has gotten really bad with awful customer service they won't help the customers with getting anything I have a bankruptcy on my credit for 5 years it's been discharged off and my score is 690 now I bought a 50k car but can't get internet service after being a customer for 10 plus years now!! They say they're taking care of it and it's been 3 years they've denied me another line and internet service today!! I went to Xfinity they gave me a upgraded internet modem for free and a free IPhone for switching over my phone service and I won't have to pay a phone bill for 1 year how awesome is that?? they like keeping their customers happy!! While T-mobile won't give me shyt for free I couldn't get internet service through T-mobile with good credit but just because it's an old azz bankruptcy on my report is stupid!! Well you lost a faithful customer!! Fuck T-Mobile and your high azz prices y'all rippin people off I pray they close all your stores because yall awful!! read more

13/11/23-13:45-Cody helped me set up my new phone and transfer all my data. He was super friendly and knowledgeable. He explained everything to where I could understand. He is an asset to T-Mobile. Wish we had more cool people like him. He was the best! read more

They don't really know anything about plans... just pricing and how much they charge you. Would be nice if they can explain things better and why you are being charged things. Mustafa told me he doesn't care or need to know or want to be able to explain things. Wouldn't come back here if I need info on anything. read more

Absolutely the most horrible customer service ever! I come into the store 45 minutes after it opened. There's no parking anywhere and the place is full of people. The staff does not greet anyone and has disorganized lines everywhere. No basic customer service here! So sad and very disappointed this is happening in my neighborhood. read more

After getting the runaround from T-Mobile customer service and another associate at this store, I finally went in to get my replacement phone. Alexa acknowledged my frustrations and began helping me get my new phone set up. She was extremely patient and made sure she provided over the top customer service to each person she was assisting. If you ever go to this store please request Alexa! She is very personable and goes above and beyond to ensure her customer leaves satisfied! read more

The service is horrible. The wait time to even get help is directly correlated to the crappy cellular service. It takes an hour if you call 611 or visit the store. I would not recommend this service for IPhones or any phone. I bought 4 IPhones for work and one might work in the area if I'm lucky. I will be looking for legal advise about this crap service. That's my final warning. B read more

Avoid going to this T-mobile the service is terrible and the people who work there are the worst.

Hands down the best T-Mobile store there is in Sac! I am a frequent customer since I have my family with me on my plan and we all upgrade randomly. Thankfully, Rosa has been super kind and helpful explaining the promotions and pricing every time we come in. She is very funny and extremely knowledgeable, she always makes sure we are getting the best deal and are comfortable while we are there. Amazing work, I would definitely recommend Rosa at all times. read more

Worse customer service experience I received from Rosa. I was directed to this store by a customer representative over the phone, I needed to return a "free" Android tablet when I was supposed to get an iPad when I purchased the internet, they told me all lies, they told me to just bring it to this store and Rosa was extremely rude telling me she can't take it back because I didn't by it here at the store. She was training a new employee super polite by the way and now I feel so sorry for this young girl that she's not getting the proper training she needs. read more

Donna E took care of me and she was so helpful and thorough! The sales rep who sold me the lines ripped me off big time but Donna was able to clear everything up and help me out. I'll never do anything over the phone again. Wasn't a great first impression switching over to T Mobile but Donna made it better! I'd give her 10 stars if I could! Thank you! read more

Thanks John for putting on my screen protector! I went to another location and not nare one of the 4 staff members knew how to do it or would even try. read more

I was EXTREMELY happy with Cody. Very nice and helpful to us. I did not have any interaction with any other members and can't speak on anyone else. Cody was very helpful and kind. read more

If I could give a (-) Stars for this store I would. I used to go here when it was Sprint. Was BAD then, and STILL BAD! Service is terrible, and not enough reps to assist customers. PLUS, reps were NOT wearing mask and very few customers wore them either. A lot of Coughing going on in this store, so I left. No social distancing either. Just awful! Tried looking for another store nearby and couldn't find one, so went home and ordered my upgrade ONLINE. Best service ever Online. Hope I don't catch Covid after this experience! Stay Safe - Order Online!!!! read more

We had a technical issue with z fold didn't have it for 2 weeks! The tech and the mobile said we were covered because it was technical and they cover that. Come to pick up new phone and refused to give it to us say we damaged it. Pissed and T mobile doesn't care about there customers especially Mieland majlessi! Think 25 dollars will cover the inconvenience. Don't come to this store. And E Bidwell Manager agrees its internal and will be helping us. She went was great! read more

5 stars for John, 3 stars for the store! I came in to get a new screen protector which I was told was the one I could walk into the store and have replaced when I bought it. Triple checked this with the lady I was buying it from. Come back 5 months later to change my screen protector to be told I didn't buy that specific one (being lied too) Then I was told I couldn't get a new one from the manager, after arguing with them telling them what I was told when buying the protector. John helped me enroll online with Zag since that's the one she sold me without telling me. He not only enrolled me with zag, he got another protector ordered for me, and the manager put a credit for the money I had to spend for shipping. THANK YOU John for taking your time to help me! People like you are truly appreciated read more

I decided to visit the store just to ask questions. I was greater by Olivia, who said she would be with me shortly. I was happy to wait since I was rolled over hot coals by the customer service rep who charged me for a late fee along with a fee to start auto pay. Needless to say, I was upset. I've been doing this for 5 years with no problems. Olivia, the manager, was excellent. She gave me a credit for the late fee & changed my mind about looking for a different carrier. I wish everyone had her attitude. She was professional, aware & understanding. I was impressed. Thank you, Olivia, you made my day. read more

So i went tnto this locations. 3 times this week, they say i have a balance on an iphonex X i bought May 5th, 2018, for an 18 week contract $810. Even if i paid it off in 22 weeks at $990, it has been 29months since MAY 5th, 2018, which means i paid $1305. which is $315 OVER MY CONTRACT. The week i transferred phone, which they allowed, and i didn't have a balance. The second time i came in to store i had a balance which me, and my mother was confused about. So we decided to buy online, because sales associate JO, said they have different promotions, so WE DID, and we paid $90 to get this phone. Now the third day, i came in just to transfer cell service from a phone that was working fine, and to a phone that wont allow me too. so when the associate Nancy, tells me there's nothing she can do, and there's no mangaer, i find that very unprofessional, and quite frankly, i'm annoyed. I WANT MY $315 BACK, and want to be reimbursed the $90 because now, i have no phone, and no service, and was being charged 45$ a month that payed off by OCTOBER 5TH 2019! CHECK OUR BILL, and if we continued to pay from October, 5 2019 all the way to October, 5, 2020, for a phone that was paid off, we will need reimbursement, or we will look into taking it to court. first days were okay, but now i'm putting in 3 complaints, for all of the days i've been let down by Sprint/Tmobile. Why is there no MANAGER on shift??! Still currently waiting for a manager ACCOUNT NAME: GREGORY LAMONT SWANGIN PHONE LINE : (916) 9**-9123 read more

T-Mobile - staff on their phones. - Mobile Phones Near Me - Sacramento, California

Jasmine is the reason for this 5 star review. After coming to this store once before and speaking to someone else, and after going to another location and not having a good experience either times, Jasmine was a breath of fresh air! She wasn't trying to push me to buy something I didn't want just to get the sale. The type of salesperson that is pushy is a complete turn off to me. (As I said I went to another store and decided not to purchase anything because of the employee doing just that.) ANYWAY back to Jasmine, she explained everything to me in a way no one else had, in a way that actually made sense. She was genuine and honest and that goes a long way with me. Thank you Jasmine! This girl needs a promotion! read more

Every time I have been to this location, I have always received excellent customer service. I wanted to purchase an iPhone in a certain color that their store didn't have in stock, and one of the sales reps offered to drive to another T-Mobile location, just to get my color phone for me! On another day, my phone was having technical difficulties, and their sales rep Jasmine, was extremely kind, knowledgeable, and went above and beyond to help resolve my problem. Highly recommend this Truxel location. read more

Donna was really great. She is super helpful and friendly. She knew exactly what device would best work for me and got me the best deal possible. Thank you Donna. read more

I didn't want to go on this location because I had a bad experience but I have to. Anyway, the retail manager that I'm speaking with didn't even make an effort to check what's going on in my account. Didn't even bother to go back and check what happened on the first time I bought the phone. He even told me to just call customer service. Why did I bother to go to the store if he'll tell me to just call them. read more

Excellent customer service! I cannot remember her name but her sells rep last is 313. She was super helpful, and helped me get my iPhone 12 even though by the time we were close to getting done, it was almost time for them to close. She tried her best to get the pesky screen protector perfect but it wouldn't. Not her fault AT ALL they were closing so I said it was fine, I came back today and they replaced it for free! Just want to make sure she doesn't get in trouble for it. It wasn't her fault at all I hate putting those things on! The guy who put it on today did an amazing job idk how he got it so perfect that's hard to do! Also she didn't pressure me to get something I couldn't afford and was totally understanding when I didn't want to get a case. Everyone who works there seems extremely nice and also a fun happy working environment. read more

Went into T Mobile on Sunday morning September 18-2022 and received the best service from an employee named Kendrick, he gave me 100 percent customer satisfaction. Thank you for your patience read more

All I wanted was a glass screen protector. I'm not buying a phone or accessories. The service takes forever. No customer should have to wait in a long line for a screen protector. That's crazy! And they never have the right screen protector for your phone. So they have to send away for it taking more valuable time. I have to wait for the screen protector in the mail. And then I have to take more time and return just to have them put on the glass. All because they didn't have it in stock. Is it Really worth the time or the effort? There needs to be a better system! What a waste of time! read more

The worst customer service ever the manager there was arguing with me, and my 70 years old grandma and I'm only 13 he was arguing with me because my phone was defective is overheating. I got the brand new 14 and I talked to someone this morning around like 6 AM because my phone was overheating and I just got it yesterday and they're trying to say nothing wrong with my phone but they're is something wrong with my phone. read more

Came in to get the new iPhone 13 pro max and Nancy was a great help super funny and patient ! Please give her a raise she deserves it ! So happy with my new phone read more