Xfinity Braintree, MA, 02184 Hello,…read moreI am pleased to write this reference letter for Daniel Jean-Baptiute, who provided exceptional service during my experience with Xfinity. As a customer, I have had the opportunity to interact with many service representatives, but none have exceeded the level of professionalism, expertise, and dedication that Daniel Jean-Baptiute demonstrated. Daniel was attentive, patient, and thorough in understanding my needs. He took the time to listen carefully to my concerns, explained all available options clearly, and ensured that I was completely satisfied with the resolution. Thank you Daniel !! 02/04/2025

I wish I could give 0 stars. Came in today to pick up a modem. The dude never even made eye…read morecontact. Had the customer service/ social skills of a doorknob. Gave me a modem with no coax cable so couldn't set it up. I tried calling but everything is automated and I couldn't talk to anyone. Mind you, I just got Xfinity and today was my first time picking up equipment. So not a great start.

BEWARE!! This company is pretty sketchy from our experience. Needed a simple job done but they…read morebilled us with a way over priced invoice. If you trying to talk with billing/reception about it they will tell you they can't do anything about it. So BEWARE if you use this company have them give you pricing in hand writing because the billing agent there will make up fake expenses to hike up the bill!!

In November 2016, we contracted with Interconnect to provide software upgrades and support for our…read morecompany's access control system. In late February 2017, we had a system failure and called on Interconnect to repair the issue. Other than a single, unproductive technician visit, Interconnect did nothing to help us resolve the issue. Their representative - Robyn - was extremely unprofessional. They made many promises to fix the system issue but never came to the office in three weeks. We finally had to turn to another vendor for repairs. Interconnect ignored our emails and letters requesting a refund. They finally responded to an attorney letter. They may be a very good company on the technical side - though we never got to find that out. But when it comes to service and doing the work contracted for, Interconnect receives a grade of F.

From the owner: ICCSI can provide you with a design build allowing you to set your building aside from others by…read moreadvertising it as “best in class” for technology and public safety needs. We provide a design and installation for complete infrastructures that will be platinum certified in Wired Scored and Smart Building technology. ICCSI adheres to all public safety requirements guaranteeing mobile phone connectivity, especially in case of an emergency. We also provide cloud-based video surveillance and access control systems with mobile credential technology to ensure tenant safety.

Worst company and the owner stay away the owner is only interested in big jobs no service after the…read morejob lies and false promises

We switched Internet service from Xfinity to T-Mobile Internet in October 2024. We were promised a…read more$220 Visa gift card which was never received. Early January, my husband called and they said it was on its way. Unfortunately, my husband passed away a few days later. We never did receive the gift card. I called T-Mobile to find out what was going on and they told me I'm not authorized for them to help me. I tried to get online with T-Mobile but they want to verify that the person online is my husband by sending a text to his phone which has been disabled due to his death. I'm not sure if the $200 promotion is a scam since we should have gotten that back in October and never did. I'm switching carriers since T-Mobile is a rip-off.

Do not waist your time at this store, this store is a joke. I hope the owner can see this review…read more So I was there 2 days ego, they have two heavy set female working like a snail, super slow I think they smoke a lot weed or their body weight didn't allow them to moved fast. Anyways they couldn't help and old couple that was waiting for their help for more then 1 hour, so disappointed from this awful store. Never again

Comcast has proven to be the worst, I'm supposed to have top speed internet but turns out top speed…read moreis the same as the low speed but top speed cost, I do not recommend ,then when you call you have to reset modem before you can vent to an actual person...TIRED

The more we pay for Comcast / Xfinity, the worse it gets especially the wifi now I have no internet…read moreout side of my house on my phone and I'm paying $ 290 a month wtf

We have worked with Dean for many years. He is a great wealth of knowledge, works efficiently, and…read moreis always able to help out. We have an older Merlin system which he had installed and then moved when we did. He is always available and a pleasure to work with.

After having a 3 week nightmare switching from one phone/internet carrier to another, I reluctantly…read morestated thinking we may have to purchase another phone system. The new phone carrier said "all good" from their end; the phone guy they sent our for the install said everything "should be working fine"; heck, we even had some big telecom company technician here for 2 hours saying something in the system must be burnt out and their solution was to sell us a $5,000 new phone system! Yikes! This morning I stumbled onto Gallo Telecom's website. I spoke with Dean and in less than 5 minutes I knew this guy could figure it out. I got him some information he needed; he tested our phone lines remotely and after about 15 minutes for reasons known to only Dean and God, he figured out the new phone carrier programmed our lines incorrectly!!!! I called the carrier; told them exactly what Dean told me to say; and like magic, the system is working perfectly! Absolutely and without the slightest hesitation, Dean is my hero. If needed, I would call him again in less than a minute and suggest to anyone else who needs a Guru in the Telecom World to do the same. He made it simple, effortless and as uncomplicated as it could possibly be for the lay person. My hat is off to you Dean and everyone else at Gallo Telecom. Jessie Cuddy, Realtor Broker/Owner Boston Bayside Properties Boston, MA