my mom and i went in today inquiring about upgrading her phone. we were helped out by Joaquin and he was truly one of the nicest associates we have encountered in a long time. he took his time to go through all of the options available to my mom, as well as patiently explaining the details of every option mentioned. the process was made super easy by him due to his kindness, professionalism, and his knowledge in his field. he also ensured all of his attention went to us which is not often found in this type of process. i cannot recommend him and his location enough, thank you for a good and memorable shopping experience! read more

if i could put 0 stars i would walked in and no one even said hello nothing yet it's customer service right ? i understand they close at 8 but i still made it on time and no one helped me or greeted rude customer service . read more

We walked into T-Mobile to switch from AT&T to T-Mobile with my mom, the hubby & impatient me! Maria was amazingly kind and patient with us! She knew we were in a time crunch, going out of town, she patiently made it all happen for us! In addition to the transfer, she was managing all the data transfer seamlessly from two English & a Spanish phone. On top of that, she assisted her coworker with a Spanish client that came in & was not understood by the coworker. Maria rocks! I love watching good customer service unfold, sadly it's a rarity nowadays, so THANK YOU Maria for treating us so kindly and for your professionalism. read more

T-Mobile - A watch & one of the phones we got. - Mobile Phones Near Me - Upland, California

This location is the only Tmobile location I am going to from now on. Here i was treated with courtesy, understanding, and warm smile. Leandra W. really went above and beyond for me when I came in with a broken phone and in a pretty foul mood. She was patient, understanding, relatable, and above all KNOWLEDGEABLE about her work and products that she is working with. She relentlessly and tirelessly guided me through complexities of my family plan and finally I walked away with sleek new phone step above the one that has broke. I'm only coming here from now on. Her supervisor is pretty cool too. Back in Ontario location on Euclid the reps there are condescending and seem to really dislike their job. I live in Ontario but I will drive to Upland anytime I need Tmobile service. Well done! read more

T-Mobile - Nicer than what broken, - Mobile Phones Near Me - Upland, California

Paula and Maria are the best!! Amazing customer service, friendly and kind attitudes. So helpful with all of our transferring lines. Definitely recommend this location over the other read more

Waited 30 mins for nothing they are super short staffed and take their times talking to people about nonsense !!! read more

T-Mobile - Don't come here - Mobile Phones Near Me - Upland, California

Outstanding customer service! There were other customers in the store when I arrived, waited a few minutes but Leandra was quick to provide assistance. Leandra is exemplary in providing customer service. Professional, courteous, and a great listener. T-mobile is lucky to have her. read more

If I could give a 0 I would. The customer service I received at the Upland T-Mobile was unsatisfactory. I went into the T-Mobile store to upgrade my phone. I asked if the salesperson can explain the differences in Iphones resulting in a lack luster response.  Very disappointing as I was unaware different iPhones have one, two or three cameras.  The sales representative stated I needed to download the T-Mobile application in order to upgrade the phone while I was in the store with no direction, help or explaining the process! I guess you can't buy a phone in person, you just need to order online. It felt like the sales representative was waiting to leave for the day and was bothered to help me with my transaction. Very poor customer service and not the T-Mobile I have worked with in the past. I will not be returning to this location for further purchases or assistance.  Please teach your staff about great customer as it goes a long way when closing a sale! read more

Came in today and had received HORRIBLE customer service. The sales girl didn't help!! Called out a "manager " Angie . What a joke. She was bothered an and did NOTHING to help us with our issue! A SIMPLE change one phone over to another . Left and now have to go elsewhere. Learn your JOB ANGIE . read more

Thank you so much to Kat for helping me sync my iWatch and new iPhone 15 Pro Max. I ordered my phone online and got it all set up but for some reason I was having issues getting my watch to transfer from my old phone even after deleting it. I was grateful when I came in Monday I was the only customer there and she was able to help me right away and even got to enjoy some fun music while she helped me. Thank you Kat and T mobile. I love my new iPhone 15!! read more

Came into the store to get my free T-mobile Valentines Day mug and the male employee that greeted me was really nice. I showed him my phone and then a female employee brought it to me with a smile !!! No hassle, no pressure, quick and easy. This store just recently remodeled and looked nice inside. Next time I need anything t-mobile I will try to come back here as they were so nice and it's close to home! read more

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What a nightmare. Waited 5 hours to get a phone I am certain phone was used. Sold as new I had come With special offer. Never got that offer Cancelled entire thing. Very unhappy. I was charged 75 dollars re sticking fee. Disgusting Entire system is crap I have no clue why people use this company I was not totally happy with Verizon. Connecting etc. Now I am happy read more

So my Mum and I wanted to upgrade our phones today and we walked into this T-mobile store. Greeted by employees within seconds. Then the Employee who was on top of her customer service game came into the scene and was phenomenal! Fatima was very very professional, patient and kind! Made upgrading an even greater experience many smiles and laughter was shared throughout the entire upgrading process!!!! This t-mobile knows how to hire people! Keep up the good work : ) read more

Set us up with a brand new iphone. Walked us through the entire process. Great customer service! Will be back again.

Always receive great service here! Greeted at entry and the Team members are always helpful and offer quality service.

alyssa and leandra were amazing ! they patiently helped me and made me feel comfortable in my purchase and with my questions ! thank you T-mobile ! read more

Walked in first he straight up just helped another guy and ignored me there was at least 4 workers there and no help all I needed was to change my phone number read more

Joaquin was very helpful. Came in for home internet, was very efficient and helped me on a discount for an apple watch as well.

I got an amazing deal on one of their phones that turned out to be an upgrade to my previous model. Joey of the Campus store in Upland didn't mind putting in the extra effort needed to satisfy my needs and everything necessary thru completion of the deal. I give them 5 for price and service. A read more

Be careful when you go for anything. I bought my mom her phone and they pressured me into getting an iPad and tablet even though I wasn't sure about it and voiced it many times. They said I'd only have to pay 30 a month. Great! I wasn't told 1.) That they opened 2 lines for me. and 2.) that I only had 14 days to return it. I was 2 days too late. There is nothing they can do. The best part is I looked for the same iPad on the internet it costs 200 less at Target or Best Buy. I will be moving on from their telephone services once I've paid everything off. Thanks for nothing. read more

The cute little store is amazing. Corii is truly an Expert ! I can tell how much she loves her job. Friendly , sweet and professional! I have been with T Mobile for a while and hardly I can find a Rep that helps customer the way she does. Great job and thank you Corii! read more

Do not buy your New phones here and also do not buy any cases for your phone that the store recommends. I purchased a New Iphone and was upsold on one of their cases and screen protector. About a week later, my phone cracked while it was in the case with screen protector on. I was told my the store employee when I first purchased my new phone that the case is protected and phone will be covered. I went in today 6/18/2023 and the manager and same employee who sold me the phone, case and screen protector basically said they cannot do anything for me. read more

T-Mobile - Phone is cracked from using the case and screen protector the store sold me. - Mobile Phones Near Me - Upland, California

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Osvaldo was amazing such a great help super helpful and love my iteams I got in store today thanks.

If I could leave 0 stars I would. Alyssa was extremely unprofessional and rude. She stood up and walked out of the store in the middle of helping my husband out, without telling us. She lacks customer service skills and I will never come back to this store because of her. read more

Corey was a great help she helped us out to get a new 6 digit pin for our t-mobile account great staff here Corey has great positive attitude definitely will be coming back here when I need any more assistance with my devices read more

Shout out to Tania for making my experience an amazing one and fixing all my issues that no one else could fix! Thank you so much Tania! I would highly recommend this T-Mobile store they have great customer service very professional and friendly. I went to a different T-Mobile store before this one and they were horrendous and left me as an angry customer. So I decided I would try this one out and I'm so glad I did because they were on point! Definitely come to this T-Mobile store before different one. read more

A little over a week ago I went in very frustrated as my phone had been stolen the day prior. Upon entering I was greeted by multiple staff members and a young woman Tania attended me. I let her know my situation and she let me know that I actually was covered with insurance and wouldn't have to purchase a new phone as I thought. Tania was efficient and also double checked to make sure she was giving me the correct information. She was very pleasant and I appreciate her help. I noticed the staff was quick to assist each other and they seem to have a good team. Thanks again to Tania and the rest of the staff you made my situation a breeze. read more

The promotion they have of trading in old IPhone for the 13 /pro/max is only a way to make themselves more money. The IPhone 13 is for those who are very equipped or well advanced with computers and photographer. It's a well to get you to spend more money. I miss my IPhone XR. If it's not broken why trade in? My XR worked better than this new phone IPhone 13 pro. To many gadgets and it switches too much from one setting to another read more

I was very impressed by the customer service provided by Tania, who helped my daughter and I buy new iPhone 13s. She was professional, friendly and efficient, and provided us with a lot of advice as to how to use the phones and set them up. About a month later there was a billing issue which Tania and the store manager fixed within a day. So not only great initial service but also great follow up, which is where many competitors fall short. Highly recommend this location. read more

We came to this location to set up new lines and buy new iPhones! We were helped by Tanya, she made it easy and quick one of the best phone buying experiences I've had read more

Callaum exceeded my expectations with his customer service. He was very informative on the phone service and phone I was purchasing. He is not a pushy salesman and I would recommend him to anyone going to this location. Thank you Callaum my family appreciates your help. read more

Needed a screen repair. This was my insurance recommendation location. Brian was my repair technician. He was courteous, professional and very friendly. The repair was done within an hour and it was good as new! I definitely recommend this location for your mobile phone needs. Thanks again Brian! read more

Bad customer service, there only two employees; no greetings when you come in to the store, no signing book/ ipad for the waiting line ( you don't know who is next on the line), the female staff not even offer to assist nor acknowledge the customers, and lastly they didn't want to help with the services. read more