*PETE (spanish?, big man) = ONE Star (05-01-24) - Seems…read moretotally unmotivated to help me when I can't find the order # to my verizon home internet box. Told me to check my email. Didn't bother to ask me for my account phone until I told him to. I know he could've found my order in my account easier than I can. - Voice, mannerisms, apathetic attitude, barely any eye contact - either he's tired from a long day or doesn't want to work there. Either way, I regret getting him. I wished I got his co-worker instead (a nice, smarter, older black lady) - who actually answered his questions for her. ***** STEPHANIE (asst manager?) = FIVE Stars (03-23-24) - Extremely helpful in with my complicated trade-in case. Spent a lot of her time with me. Seems genuinely interested in helping me. - Even gave me her card so I can come back for "part II" of my case. Didn't abandon me to another random representative, so I wouldn't have to explain my situation again. - Thank you again, Stephanie!

Alyssa was amazing and beyond helpful. She was very understanding and helped us with everything we…read moreneeded. Definitely ask for Alyssa when coming to this location

Really good experience with Reggie, Oscar and the lady manager. We traded in 4 iPhone 13 to 4…read moreiPhone 17 pro max. There were issues with the computer that took hours but these guys bent over backwards trying to make it right with inconvenience credits. Would recommend anyone willing to switch carriers stop by here.

On last Thursday I was locked out of my iPhone - I went to the apple store and they me I needed a…read moresim card to gain access to my phone. I went over to the Verizon store and was greeting by Reggie. Reggie was jovial, knowledgeable, and very patient. I went back to apple and they still could not fix it - the following day I went back to Verizon and luckily got Reggie again! He literally sat with me, called apple support on his work phone and walked me through the steps per apple support instructions. Reggie is a gem! and Verizon is lucky to have someone so good at what they do! He makes customer service seem effortless! 10 stars!!!!!!!

We came in with a boatload of issues and Mike and Fahim were very supportive and helpful. We were…read moreoverwhelmed with help with every step. I would recommend this store and the team to anyone.

Only two workers assisting people, manager (or person who was checking people in on iPad) spent…read moremost of the time in the back room, not helping. After waiting hour and 15 minutes, one of the workers went on break, which I understand and agree with the need for breaks. However, the manager should have stepped in to help customers. My 82 year old mother and I waited 2 hours without any assistance. I do recommend Verizon, I just do not recommend this location. Very poor management and customer service.

Leo is the best! He's always ready to help and is incredibly patient when answering questions…read more Marcel, another associate, was also very kind and extremely helpful. Even when Leo wasn't available, Marcel made sure I was taken care of and left happy. Overall, the customer service here is outstanding!

Total Scam - Stay Away!…read more Verizon's advertising is completely misleading. They make the deal sound amazing when you talk to a rep - saying things like you'll get a free phone or just pay $2/month after trading in your old phone. They promised I'd get full credit for my trade-in and barely pay anything. Sounds great, right? WRONG. Once I signed up, they forced me to switch to a more expensive plan, locked the phone for 3 years, and charged me double what they said. The credit for the trade-in is not applied the way they promised, and I'm now stuck paying way more every month. What they say verbally and what's in the contract are completely different. This is dishonest and deceptive. I feel tricked and regret switching to Verizon. Don't fall for it!

I had one of the worst customer service experiences with Verizon today. I called with a simple…read morequestion about an outage, and the first representative kept repeating that he was "just coming on shift" and offered absolutely no help beyond that. Then he hung up on me. I called back twice and no one answered. When I called from another number, someone picked up on the first ring. Instead of listening to my issue, he was more concerned about whether I would give him a good review. When I said I wouldn't, he immediately passed me off to a "supervisor." The supervisor was just as unprofessional as the first two. He had me on speaker, sounded completely uninterested, and acted like helping me was an inconvenience. For a company I trusted enough to bring five lines over -- especially after leaving another carrier for poor service -- this was extremely disappointing. Verizon should take customer service seriously, especially during outages when customers need clear communication and support. Today, they failed at every step.

Went to the store and Adrian waited on my friend. My friend shared her concerns. Adrian kept…read morementioning issues not relevant to the issue. He seem to be fixated on his point. I told him we heard him and why don't we tackle each issue one at a time. Adrian then said calm down, in the same voice I told him "I am calm, and I would record the conversation in case he tries to misrepresent the conversation." Adrian said "I can just have the police officer escort you out!" My response to him was " sir you can do whatever you like." He seemed to calm himself and address my friends issues. I am so annoyed with pathetic individuals weaponizing police! Verizon should address this behavior.

Farina V., as one of the representatives was really great and patient enough to take time to help…read moremy situation.

Make sure you ask questions. Completely set me up and withheld information about what I was really…read moresigning up for.

WOW. I've been in some shady freaking places…read more But this place? They treat fraud as if it were an Olympic sport and they the gold record holder. Sam was the Indian "gentleman" who "assisted me. Today I went to this Verizon store to switch to phone lines from AT&T to them and get a couple of new iPhones. Which I strongly recommend to everyone else out there not to do. I mean I hear Verizon is great, but ya surely don't wanna go with these ass clowns. The guy told me up front "the only thing you'll have to pay today is the sales tax for the phones." Then again, when he was asking for my card, he told me "the only thing I'm going to charge you for today is the sales tax." Then he made a Big Show of putting everything in these nice bags for me to take with me. So, on the drive home it hits me: the number is off. On the sales tax, the number is off. Sam was very clear that he was only charging me the sales tax on to iPhone 17 pro maxes which were $1210 each. At 8.25% but it should be a couple hundred dollars. But he just charged my card for $286. I guess he thought since I'm white and my wife is Spanish that we couldn't do math. So when I get home, I pull out the itemized print out receipt that this fool actually gave me a print out of and let me walk out with (after I had paid, which is how you can tell a Real professional thief versus a petty amateur. These f-ers do this every day) showing that he had just charged me $40 per phone for "Pro Setup." There's a couple of kickers that make this fraud even more extreme. For one thing, dude Actually charged me TAX on the $80 he was stealing from me! That's how it got to $286.26; Tax on $2420 should have been $199.65. It's also ironic that he was charging me the made-up $80 for "pro set up." This crook just activated the phones with our numbers and said, "Here you are sir and ma'am. I still have not been able to fully get either one fully set up. Check out the bottom of the first charge. It goes: Subtotal: $80 Tx State tax 2%. $50 Tx State Tax 6.25%. $156.26 Financed: $2,420 ----------------------------- Total: $286.26 Hmmmmmm..... something seems weird about that configuration. I didn't finance anything that's weird. Why does it show financed 2420? I mean, that's the exact amount that I was financing. But it doesn't belong there. Is it intentionally confusing on purpose ya think? Like, most of that shit doesn't even need to be on there. I was wondering how some kid worked in a cell phone store drove a Tesla model X. And finally, at the bottom of that first page it says "Today You Saved $60.00" Really? Did I? So, yeah, nobody should probably shop here. This place has the receipt set up the way they do so that they can put whatever numbers they want in there, charge you whatever they want to charge you, and pay taxes on whatever they want to pay taxes on. I'd Heat for the Texas comptroller's office to get wind of this. Karen is really uptight about this sort of thing...

Waiting forever, because they give every guest personal experience... just wrap me up in warm…read moretowels and give me a massage for waiting to be seen too... I need more than just a update.... I need a activity date and dinner.

Please do not switch your service to this provider. I switched to Verizon, and it has been a big…read moremistake for me. Before switching, make sure you ask the sales agent for complete details about the plan. They may tell you that you'll receive a free phone, but be sure to ask about any fees, charges, or other terms that may apply. Since switching, I have been receiving more than 50 scam calls a day. I contacted customer service to report the issue, and they said they would take care of it, but I am still receiving these calls. Overall, I am very disappointed and dissatisfied with my experience with Verizon. My rating star is ZERO.

Please do not set yourself for Verizon they are scam big time . They haven't gave me my refund and…read morethe are charging me all types amount ... the first one is $300 and now the one tryna report to credit score is 200 which I already spoke to them the worst part is that you need a Verizon number and I don't even have one so how the fuck are they charging me that amount try talking to them the second time around and they just transferred me all over and hung up on me ... I don't even have an email but I have everything to prove that they owe my money back and they are lieing . I highly disappointed since the start is has been bad business does anybody know who else I can report this since Verizon tryna play games and not help ? I have to report this company because this should not happen to anybody .

Customer Service. They already charge an arm and a leg and they wanted an additional fee just to…read moretransfer to my new phone. The kids that are working there would rather play on their phones and sit and talk to each other other than help customers.

Worst experience ever, I went in today to upgrade my phone, I waited 30 min to be handed off to a…read moreyoung Hispanic girl with big square glasses wearing a hoodie. Rudest interaction I've ever had. She grabbed my phone out of my hand trying to gain access, she was the rudest wet blanket I've ever encountered. She also spoke to me like I was stupid. She obviously hates her job. I left and went to another location and had a wonderful and easy experience. Won't be back to this location at all

SOS WITH VZW NETWORK TODAY. they posted a sign on the door and kept their doors open which I…read moreappreciate that. Their WiFi working fine. Which you can connect to it to text and FaceTime that's about it I NEED MY CREDIT FOR NO SERVICE FOR A HALF DAY AFTER BEING A LOYAL CUSTOMER For 18 years. People have kids, bills, and things to do

Insanely long wait for walk ins during the holidays. We're third in line and have been waiting over…read more20 minutes. Appointment suggested.