Extremely helpful. We showed up here after the other store refused to give us an updated sim card. Other store mention that a new sim card was not needed because it was not a 5G phone. Came here to the T-Mobile store #2878 and the reps here gladly gave us the new cards, not just for the two lines we had with us but also for two other lines that will also need to be updated. We did need to come back after a failed sim card within minutes and again they gave us another sim card no questions asked. Amy, Andrea and Jessica, please excuse me if i misspelled your names but your store here is very friendly and welcoming. Note: I was not paid or compensated in any way to leave this positive review. Review is left from personal experience on a visit today. read more

Leonardo helped me today he was very genuine and super sweet! Definitely will go back to him specifically if I do have any future problems! Need more workers like him, made me laugh and helped me leave with 0 problems! 10/10 service. I recommend Leonardo to anybody who needs help for there first time at T-Mobile... he definitely gets the job done! Very helpful!(: read more

Unfortunately I got zero customer service today. I walked in (I was the 3rd guest at the store) the two employees were talking to guests. I didn't get a "be with you in a minute" a "let me know if I can help you" etc. I stood in line for 5+ minutes, couldn't make eye contact with anybody. (Even when one employee was freed up as her guest needed to step outside for a minute.) I was a bit surprised. So I walked out. It was a shame. (Loss in sales, no new phone for me) read more

T-Mobile needs to train their employees on their services. I was in the middle of the seven day test drive promotion and stopped by the Woodland store to ask about their service coverage. Specifically I wondered how coverage in Alaska worked as I will be vacationing there soon and the coverage map shows that the cities are covered by a "Service Partner" The woman working there told me that I would need to get a European sim card for my phone in order to make calls in Alaska. I told her that Alaska is part of the United States but she insisted that I'd have to get a different sim card and pay extra. I left the store unsatisfied and annoyed by the incompetent staff. Luckily for T-Mobile I later stopped by the Davis store where the staff is friendly and more importantly, knowledgeable. They told me that since Alaska in in the US, even though it has a different provider, T-Mobile has no roaming charges for anywhere in the U.S. read more

So after 14 of being a loyal sprint customer I finally decided to cut ties. I have had so many issues with my service ever since the stupid merge with T-Mobile I spend over 3 hours this morning on the phone trying to figure out why I was unable to shop online on a device that I pay for and of course they couldn't answer my question on why they think they have a say on what websites I can and can not visit! after my long phone conversation and them not being to fix the problem I was told I had to go into a repair store (In sac) so I told them I would gladly drive to a phone store but the drive was to ATT! read more

T-Mobile - Telecommunications Near Me - Woodland, California

Karl was awesome. Clearly understaffed and over-scheduled With crappy in-store WiFi He gave clear directions & expectations Juggling everything to a successful outcome for me and my son He was awesome (not Sprint) read more

I decided to switch from MetroPCS to T-Mobile I have been with Metro PCS for 27 years. However, the employees at the store made the decision much easier. Bere was great she explained all the details and made the switch smooth. She is a professional !! read more

This is the second time at this location that the service has been horrible. Longtime t mobile customer over 15yrs. Now I am looking to move. Maybe someone else would take my 375.00 per and treat me like I care. Two other customers walk out before me. read more

My boyfriend and I came in to upgrade our phones and we were helped by Berenice and Jessie and it was such a great experience. Very easy and all the workers including Jessica and Jarely were so professional and helpful if they needed to help one another. We were so happy with how we were helped and there team that we ended up getting new phone cases and screen protectors. Please keep in mind that due to the covid19 they're only letting 2 groups at a time so be patient!! It's for everyone's safety and they also send you a text when it's your turn. I definitely recommend this t-mobile store!! read more

One of the managers named Paulina is probably the worst mangers I've ever dealt with when it comes to customer service. Approached my family with an attitude from start to finish. Could have made our visit short and sweet and instead she continued to argue with us after we had told her we no longer wanted to speak to her. Super immature individual who calls herself a manager. Never going back. read more

My friend and I decided to stop by today to upgrade my phone. In doing so I overheard the Manager Jesse and district manager Nate speaking about the Paradise T-Mobile team while out on the floor. In their conversation, they spoke about a certain Paradise employee in a negative way, which so happens to be a family member of mine. Along with the conversation came some giggling from Nate. Not only was this unprofessional, it is cold-hearted and sad that anyone from the Paradise store would be spoken about like this after experiencing the hardships they have gone through and continue to go through. From now on, I will be taking my business to a different T-Mobile store. read more

I literally have been waiting over 45 minutes just to pay my bill. No complaints, No issues, I just want to pay my bill. & employees are socializing left & right with the customers, with each other & Im still standing here waiting. Mayb assigning a staff member to take care of only payments would b helpful for everyone, because this wait time is seriously ridiculous. read more

I wasn't planning on leaving a bad review because the issues we're having are corporate related and not the fault of the employees of the store. That said, the employees should've waited until I was OUT of the store before they said "F*$! that guy" in reference to my fiance who had walked out before me. Stay away from this store and stay away from T-Mobile. read more

After reading the reviews for this store I was hesitant to come in to the store. My husband and I walked in and immediately greeted by an employee, she asked how she could help us and I said I bought a phone from another store and I wasn't happy with it and wanted to exchange it. The sales associate and manager asked me what I was interested in and proceeded to tell me about all the phones I was thinking about looking at and explained features I was really impressed they were knowledgeable and helpful not pushy. The manager Francisco was super nice and great customer service as the other 2 gals. I have been to many t-mobile stores and this store is by far the best.....thank you for the great experience you guys rock!!! read more

Terrible!! Do not go here. The rep acted like he was nice but added a bunch of stuff and lied to me multiple times. First of all the thing that estimates how much internet you'll probably use said I would be under one gb. He said I had to start the first month with 3 and could come in the next month and change it back to one (which I found out from customer service was a lie) and a added a couple more things like insurance and said he would credit my account and never did. I never wanted insurance by the way. It gets worse though I didn't receive my iPhone 6 until the 25th and he started my plan up on the 14th with no phone??!! I was a first time customer to T-Mobile. They love to rip you off I'm not sure if it's just the woodland branch or they train you to be like this at T-Mobile. But trust me you don't want to go to this woodland branch. Luckily T-Mobile customer service (over the phone) fixed me up and took the $50+ charges off my bill. read more

Bad customer service.. Bought iphone 6. There was signal problem with the phone. Took phone back to store spoke to Kayle he said could be defective sim changed the sim and said if the signal problem persists bring it back we will exchange it with new one. I went back 2 days later since the problem was still there the customer service guy (don't remember his name) said we can't exchange the phone take it the apple store. Really why would I drive six miles and wait for 20 mins to hear that I have to go apple store. Why didn't I was told to go to apple store at first. Bad customer service waste of money and time. read more

I can officially say I HATE T-MOBILE!! I have gone in 3 times to give them paperwork to pay off my other phone bill (it was the deal, if you switch they pay it off) I have YET TO RECEIVE IT!! Mind you, this was back in October I switched over. I keep getting told a bunch of bullshit stories and get on the phone with people and they tell me bullshit and then just today, my husband says they're not going to give it to us until we actually pay off the bill and bring in proof. This was not what the deal was what-so-ever. I wouldn't suggest anyone going to t-mobile. AND they have some of the worst service I have ever encountered. Go to Metro and get the same shit for $150 less, complete ripoff. read more

I went into the store to get the $30 plan. The phone was supposed to be $29 but they charged me $79. They also put me on the $60 phone plan as said it would be changed later. The gal gave me a bunch of extra stuff...ear phones, protective case and then said the total was $133. When I got home, the receipt said $91.39. I paid in cash so I have no proof. read more

Tmoblie is a joke, there staff is sub par, managers are helpful, however t mobile is a joke, i have a iphone 6 plus and i have to pay the monthly of the jump well sadly it got damage, so i had no choice to fail a claim, it was feb 26 when i had to set the claim, the manager said oh 24 hours over nite, that was sunday when i had to go in i got the phone tuesday at 5pm i dont see 24 hours more like 48 any ways i got the phone take it to the store i had it fix up and ready to go, come sat nite march 4th i go in they mange to fix up then i go home and its now acting up again, so sunday morning the 5th i go back in this time the manger looks at it and says its defected, so he recommend me to pay 50 bucks for a lender phone, (i should of kept that instead,) so this time its t moblie warrenty that takes in so i have once again wait for the new phone (refurbish,) as well as the insurance one as well. so i finally get my phone the new used refribish lol, iphone plus 6 march 8 and just that same nite it goes on the fritz again, and today i call the store, there three girls that work there, and i am not sure who answer but sounded very negative and unprofessional, i didnt feel confident speaking with her itold her my problem and she was say well you should just keep doing the warrenty, i was like say what excuse me two phones already mess up come on so i ask let me speak to the manager craig now hey manager is very good helpful and very polite as well as the other manager, its the employees i have no confidence with as to put it short he recommends me to call headquarters and this is how tmoblie works, he stated that its best that i call direct then to have them do it cause tmoblie will not belive em there store employees, and mention hq will think there tyring to gete a free phone off them. the insurance is a fraud and the company is bs, so now i talk to the person on the phone, he tells me like if he actually cares which i didnt belive, i how this amount on the balance to pay off the phone which was below two hundred but he wanted me to do the jump program, so now i was gonna pay 2 bucks more and with assurance 10 so 12 bucks montly and the new balanc again 30 plus dollars, again so my phone bill will be at nearly two hundred bucks, so pay off my older balance and the phone iphone 6 plus paid off but its not working good, didnt recommend to do the insurance nor warrenty cause of what happen but wants me to pay by month again 30 but for a new phone, he didnt mention iphone 7 whats wrong here, its fraud, and once i pay off the balance i am gonna probably go check sprint or verison, read more

I walk in and barely get greeted. After sitting for 15nnts i get allroached and asked my name. I didnt reoly due to the lack of customer service. I had akready dealt with Jesse so i waited for him, then from the back. Two more emomoyees pop out of nowhere. I am approached again and after refusing help from anyone else i finally was helped the right way by jesse.. .. i think they should really get on the thing u call customer service. read more

My brother-in-law is on our account presently, he had hardware issues with his phone and T-Mobile sent a phone that was in worse shape than his original as a replacement, so he ended up doing a Jump! upgrade at this store. So, this is where things completely went south and the nightmare begins, with the store and customer support. Basically, I was informed that a trainee did the upgrade, so it was originally difficult to be mad about what happened until things really hit the fan. However, this also indicated to me that the trainee was not properly supervised or trained, as when the Jump! upgrade was done, they completely and utterly botched it and destroyed our account. The upgrade was done on the wrong phone, on the wrong phone number, and has caused headaches since February (it is now June). This also seemed difficult to comprehend as the Jump! was mistakenly done on my wife's phone and not his (yes, she is a female, and obviously he is male, so this seems like it would be difficult to make this sort of mistake considering a male person is standing in front of you signing the paperwork) I have still had to call T-Mobile customer support three times this month to fix our bill, this last bill, by the way after it was "fixed" again being $366, me thinks not and I shut off our autopay and refused to pay this time until it was fixed. Due to it being done on the wrong line, they claimed that the phone wasn't returned and continued to attempt to bill us for it even though the phone was returned, they just didn't receive the phone they expected due to the complete botching of the upgrade, and every call and store visit just made the account worse as a seemingly simple task of fixing the account so the correct phone reflected the correct number. It is still unbelievable to me that correcting something like this is an insurmountable task apparently, as each time I would explain what happened, what phones we actually have, and what needed to be done to fix it, point and click the mouse on the account management system and all is well again, right? WRONG! That would make sense! The reps at T-Mobile tried, I think they really did, and a couple of the managers that we happened to time right and have at the store the last visit, also seemed to really try. As of 6/14/15, I think our account is finally fixed and everything sorted, remember, this all started in FEBRUARY. I have made a decision based on this experience though, I will be paying off my phone and my wife's phone (if a balance is left at this point), dumping the Jump! plan and coverage, and this isn't happening again. I have bought phones off of eBay before with great results, so in the future I will be buying phones from eBay if necessary that I verify are compatible with T-Mobile's system and not doing the Jump! thing ever again. I can also get the phones at a fraction of the price, plus the 925's we bought from T-Mobile are on eBay at a fraction of the cost a few months after picking them up in excellent condition, same with my bro-in-law's new HTC phone (half the price). My advice is this, if you are in a position to do so, dump Jump!, the replacement insurance (by the way, this is the first time I have actually carried insurance on any of my phones, waste of money in my opinion unless you destroy your phones every couple of months), and save yourself some cash and headache in the long run and buy your phones elsewhere. Just doing this I anticipate will cut our bill by almost $40/month in eliminating the two Jump! plans and phone EIP payments. Think about it. read more

this t-mobile is a joke. every single time i have went in there, no matter what time of the day, even if there aren't that many customers, i will have to wait for 30-1+hour just for a simple thing like paying my bill or something like that or switching a sim card. The employees are a joke and they socialize with people a lot and each other very non professional they just suck. And, i want to add that every single time they have let people cut in front of me even though i was waiting there longer, and the other persons need took longer than mine, which i don't appreciate. The managers need to purge the employees and get new ones. read more

We upgraded to a new phone and they were courteous and definitely helpful in moving data from the dead old phone.