Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

Chris , our technician is a very responsive and helpful guy, we never had fast internet in our…read morearea, but this guy and his company helped to make it a reality. Thanks Outerlimit!

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

On September 21. 2021, my Succeed.net fixed wireless system was installed. The installer was Cody…read more He did a great installation. He consulted with me to find the best place for the cable and receiver. Cody explained the use of the system and how to use the modem. He was very pleasant to work with so he made the installation painless. If you have need of a service supplied by Succeed.net, I recommend you contact Succeed.Net Dan W.

Wow, has this company gone DOWN HILL…read more With no notice they raised my bill. I tried calling them to downgrade (I don't stream movies much at all) and sat on hold forever. Then I took advantage of their recorded voice offer to call me back. They never did. That means that I was sitting on hold that entire time FOR NOTHING. Same thing happened this morning when I tried to call them, still trying to reach them about the same thing, and no response, an no call back (again). Then I look at their web site and they've got notices on there that they have office space and servers available to rent. I guess times are tough now. I can't imagine why with a service decline like this compared to the past. This company used to be responsive and human and real and timely. Now you're on hold for no reason at all (they're never going to pick up) and forever, with raspy, terrible music that's like torture to have to listen to. I'm going to have to find an alternative. This company has LOST ITS WAY. There is NO EXCUSE for leaving customers on hold forever knowing full well you are NEVER going to put a human on to take the call, and you are NEVER going to return the call after offering to. No one needs yet another business run like this, and I'm not rewarding it with my money after putting me through this and wasting my time like this over multiple days.

I really hated Albert's personality. There were procedures and protocols that could have been kept…read moreto himself. Commission needs to be restructured if its going to prolong my visit as I guess I needed to know why he wouldn't be receiving commission on my situation. In addition to his brash personality, I didn't get the new phone I was hoping for, just a switch to the service and now it looks like I'm going to miss out on promotions I could have gotten. He yelled at a customer about getting away from the door because of conversion. He gave me lectures about using online platforms. I'm not sure if his intent was to make me feel bad about his commission situation, but I just felt uncomfortable with the details, he earns hourly I presume. I hated it but we got the job done in the end, rushed out because the store closes at 7, maybe stay open one hour longer and have training about decorum.

This Xfinity store has got to have the worst customer service by far. The employees are extremely…read moreghetto and unprofessional. I had to stop here regarding my Internet equipment and there were a ton of people lined up around this bench seating and the staff was telling us to stand in that area like we are cattle. It took forever to be helped and cat the end of the day. I did get what I needed, but the gal that helped me was very unprofessional as well cursing and just with a bunch of foolishness with her fellow coworkers. I hope to never have to come to the local Xfinity store again, because this wasn't it. Please do better Xfinity. Hire people who will be professional. We as customers pay way too much to deal with these types of shenanigans.

Jackson did awesome. Very helpful with purchasing an iPhone 17 pro for my wife. He communicated…read morevery effectively and efficiently. The transfer went very smooth. The one glitch was my wife's old phone would not allow the Apple code and we went back and Jackson quickly resolved the problem. Highly recommend Jackson for helping transfer from your old iPhone to your new one. Well worth the $25 setup fee.

Really regret coming back to Verizon, I thought it would've changed by now and yet here we are…read more We did an online order for 2 phones. They were absolutely Free iPhone 16 Pro Max since the 17s were about to come out. The only stipulation was to port our numbers in, no trade in required. Verizon sent us the wrong phones just iPhone pro not Max, I was advised by multiple customer service reps that in store would be quicker and this all during our move, selling a home and purchasing one. So I go in the store met this young lady, for some reason they just couldn't do the exchange even after multiple calls to customer service 800 number, the rep insisted that there was a restocking fee but it was supposed to be waived, she ended up taking $80 for a restocking fee from my return and had to pay all over again for taxes, then she changed my plan, now my bill is $46 higher because the plan she put me in was different and it added the phones. The phones went from $9 to now $23 each. This place needs to fire everyone in here! These people would rather get over and resign you up to get a "commission" instead of doing the right thing by the customers. Yup cancelling, filling a complaint and maybe talk to someone who knows about laws, these people and company is very unprofessional and unreliable! Spent hours just trying to get my plan back where we were in the beginning and nothing! Good thing I have everything in writing so this should be an easy win! 2 tips: Don't do business with this store! And if you decide to do it GET EVERYTHING in writing! Or they will SCAM YOU!

~Throwback Thursday Review back to the 2012 - 2013 era ~…read more When I lived in the Citrus Heights area, they rolled out IPTV along the Auburn Blvd Corridor around 2012 - 2013 , it was one of the best experiences ever. I had no drop outs or lapse in TV services whatsoever. The only thing that drove me batty at the time was when the set top boxes would shut off after a certain amount of hours of inactivity. But they had channels on their service that other provides did not. FYI- At the time, they were Surewest before the name Consolidated and before it was Roseville Telephone company. Comcast previously was the only TV provider at the time that offered high speed internet except in the case of Surewest which had DSL at the time. It was great to switch then in the area. Enjoyed the service for many months before I moved. Wonder if the staff from the old Surewest are still with the company in Roseville? I cannot speak for today but There was a good thing happening back in the day and hopefully it continues.

Horrible!!!!!! In the last 2 weeks we lost internet twice…read morewith these folks. Wednesday was the last straw when they said our Internet would not be back up until August 5. That's over a week! Well surprise surprise, we switched over to Xfinity effective August 3 and I can't wait. This is unacceptable! Save your money. Get Xfinity or something that's more reliable.

I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was…read moreout for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works.

Worst business ever. I was being charged for two internets. In the same living room. I had the…read moreold modem and the upgraded HUB both connected. I was reassured by their agent that I would only pay for one. Today I was billed 72 dollars actually my new modem was 47.50. According to my previous two bills I was refunded the 60 dollars times two att overcharged. So I'm not being charged the 47.50. But instead 72 dollars today ! Saying they took bk the 12 promotion cuz I don't qualify. 47plus 12 is not 72. They are charging me the wrong price as I took back the 60 dollar modem !! I will go with another company just like I did with their phone service !!!! They are a nightmare !!! Trying to drain their customers out of every penny they can !! BEWARE!!!

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

Switching to Xfinity Comcast after being Verizon customers for decades definitely came with some…read morehesitation, but the experience today was smooth and reassuring from start to finish. Daniel and Kaden made a big difference. They were easy to talk to, efficient, knowledgeable, and genuinely helpful, throughout the process of sorting things out with my phone. It never felt overwhelming or confusing, which I really appreciated. Grateful for their support and would absolutely recommend!

I feel that writing this review may be a waste of my time, as customer service does not seem to be…read morea focus of this location. But here we go. First of all, you have to make an appointment ahead of time to get seen here, which okay fair as long as that ensures I get seen as soon as I arrive right? Wrong. I wait at least 20 minutes even when I arrive at my appointment time because there are "people ahead of me". That's frustrating enough in itself. And THEN I wanted to trade in my iPhone 16 to an iPhone 17 with more storage, I was told by Bryan that I would be recieving a credit of $600 to do this. But apparently, he didn't do it correctly (he was too busy upselling me on my plan), and after spending an hour of someone else trying to figure out his mess up, I now have to go sell my old phone MYSELF on Facebook marketplace to try and recoup the money. I was offered no discount, nothing for the inconvenience. Just "sorry our employee messed up but now it's your problem!" It is frustrating, because I have no choice but to go here when I need help. But it is ALWAYS a bad experience.

After hours on the phone and multiple visits to Apple and their "Authorized Service Centers" a…read morevisit here took minutes to diagnose the problem and get my iPhone up and running. I desperately needed important work information off the phone. I had mistakenly turned off iCloud backup and was looking at hundreds of dollars for a data recovery specialist to give me a text file so I could manually reenter all the lost info. For just a $25 diagnosis charge they were able to get the phone turned on and then perform a backup. If you're out of warranty on your device, these guys are awesome! I can't recommend them enough and will go here again before hassling with Apple and their "approved repairs" that don't work and cost multiple times what I payed here.

My charging port was not working and I was expecting that it was going to be a hassle to get it…read morefixed. Oleh said it was not a problem and it would be ready in 2 hours. It was ready on time for a fair price. Friendly, prompt service at a fair price, you can't beat that!