We had taken our 5YO laptop in after it appeared it wouldn't hold a charge. Our laptop is a model…read moreno longer being produced, so it was a question if we needed to replace it, even after updating software. MNM did a full diagnostic, identifying and replacing hardware, within the estimated repair time given. Wonderful service!

My printer was on the brink and wasn't printing. I took it in for a free estimate for repairs. They…read moretook it in and looked for it, bought parts, and still couldn't fix it. However, didn't charged me anything for their time. I appreciated their honesty and help with my printer.

About 1 month and 15 days ago I decided to buy an iPhone 11 and Taylor helped us out and made it so…read moreeasy. Definitely recommend this location.

Due your due diligence if you buy from this store. I did not have a good experience. They sold me a…read morephone that didn't fully work, and then charged a restocking fee.

My wife had lost her iPhone while we were traveling, so we went to the Douglas Blvd AT&T location…read morefor a replacement. We were served by Shaan initially but as the store customers increased Tyre also assisted. She purchased a new phone, our family plan was reviewed, specials included with the end result of having a new IPhonetotally returned to her prior phone's information by way of the Cloud. We were both impressed by the quality of service, knowledge, and courtesy extended to both of us. This proved to be a much more comfortable experience than we had anticipated, especially as our tech knowledge is minimal. Our thanks to Shaan, Tyre and AT&T Roseville.

This review is for the managers of this particular store. Two of them were hiding or doing god…read moreknows what in the back for over an hour while two of their employees had their hands full with customers. The two employees were so kind and had asked the managers to come out and help multiple times. A manager sauntered out after one employee had to leave due to working well over her scheduled shift. It's clear management here doesn't care about their staff or their customers. Avoid this store if you can. On a positive note, Brytin, the employee who helped me was so kind and patient despite the piss poor management. Promote her.

Beware !! poor customer service and lies…read more they mumble to each other when working on your phone ,not in English, what are you hiding ?? I spent 3 hrs waiting for them to fix a problem with my phone. they never did get it fixed. they " have never seen this problem before ". lie #1. no warranty on the phone. it had a 14 day warranty. lie #2. I had to take it to a phone repair store. nope! lie #3. I had to pay a restocking fee. nice try lol. lie #4. I didn't buy the phone at that store.untill the computer said I did. I lost count of all the lies today .It was comical watching him trying over and over to keep my money. none of those lies worked. thanks for my cash refund. don't fall for the lies they tell. better off shopping amazon. I almost feel bad for having a battle of wits with an unarmed opponent . and now we see what lame excuses he responds with......

No complaints! Sam helped us turn on a phone was super friendly! He answered all the questions we…read morehad, gave us good recommendations on the plan to choose & gave us a deal on a phone case! Super friendly, great customer service & not to mention in and out within 30 mins w/ 2 kids!! lol Thanks Sam!

I rarely write reviews, but today's interaction with Zelli absolutely deserves one. We went to the…read moreApple Store today due to my iPhone 16+ not turning on, at all. Apple said it was a hardware issue but their only suggestion was to buy a new iPhone. I could not have been less impressed with Apple. We came to this Apple location to see about upgrading my phone. THANK GOD Zelli was the person who helped us. Seriously the complete opposite of our experience with the Apple Store. Zelli went above and beyond to help us try to troubleshoot the phone. She talked to coworkers to see if they had any ideas of what was causing the issue. She went over our options. She was incredibly kind and patient throughout the entire interaction. Ultimately, I ended up getting an iPhone 17 Pro Max. She helped us get everything sorted out, was very upfront about what to expect as far as future bills, etc. Thank you, AT&T for having her as an employee. You did it right when you hired her. Truly.

My wife has AT&T and is having issues with her IPhone that she bought from this store. Upon…read morearriving at 11:25 am, we checked in and noticed two associates were working with other customers and we were eleven in line. No greeting, no acknowledgment from these two associates who have been working with the same customers for the last hour. The service here is the worst ever. Just a moment ago, a third associate emerged from the back and called out several names none of which were present. He then called a name of someone who was present and is now working with that person. I along with others have noticed much of what the two associates have been doing with the hour long customers is more social than business related and conversing about everything other than the business of AT&T. Beyond frustrating! There should be more associates working the floor, or quicker problem resolution. Customers should not have to wait hours for service. Zero star for AT&T Roseville Galleria.

What a headache! I…read morebought multiple iPhone 17 Pro Max's. Opened a new line and didn't get to pick my own phone number. Now that's a $35 charge.... In person, I added my routing and accounting information to my account so my bill would be $40 cheaper. A week later my mom is buying a new iPhone and the next ATT rep asked us if I wanted to add my Routing/Accouting information to save money on our bill.... Wth I was given $700 for my 14pro max trade in My mom was given $1100 for her iPhone13 (Nothing wrong with either phone cosmetically or conditionally) Waiting for rectification / reimbursement through 611

I do not recommend this store. It is actually portablesusa.com,…read moreATT authorized dealer. The sold me a phone that did not work. Said I could return it within 14 days. I tried getting it to work. Emergency Calls Only. They didn't set it up right. Phone didn't charge. Gemini kept preventing a reboot. I returned it on day 4. They harassed me. Avoid this store. They are unprofessional.

They may be great for other batteries, but NEVER TAKE YOUR IPHONE HERE. You'll see I don't leave…read morebad reviews. But I need to caution everyone that they do not provide genuine parts. That's not the worst part. They broke my Face ID when they installed the battery. When I first turned on my phone I was alerted that Face ID may not function properly. It didn't. I took it to Apple, and they agreed you could physically see damage with a naked eye. Apparently this is one of the risks of unauthorized repairs. The cost to replace the camera is too much for the cost of the phone, even the apple associate advised against it. So no Face ID until I buy a new phone. Now lets talk about the BATTERY. This new battery is zero improvement from my 5 year old battery. In fact I would say its worse since it still dies by the afternoon and it frequently overheats. If I have it plugged into my car for carplay and charging, and its 82 degrees outside, forget it. It's unusable within 5 minutes despite air conditioning. All this for just $10 discount off the apple store cost. Can you believe th Hope my review saves someone $$$ and heartbreak

The staff is knowledgeable and very helpful. They carried my large UPS in from car and back out to…read morecar.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia