They are very knowledgeable and professional. Always do great work…read more If you want the job done right, these are the guys to call. It's a two man crew and both Phillip and Hugh are stand up guys.

The Phone Smith has the some of the best customer service I've ever experienced anywhere. I am…read moreblown away at how helpful the staff has been. The problem ended up being something not quite in their specific field but they came out multiple times (since my problem was intermittent) and kept trying to research it. Ended up contacting other people for me and found me a contact in a different field whom they believe will be able to test and figure out the problem. Thank you phone smith for the amazing help in trying to figure out our weird sound equipment problems. You guys rock!

Junk service and garbage employees. The female employes at this location, I am convinced, were…read morefired from the DMV for bad attitudes and crappy service and this place scooped them up. The employes here alone are enough to stay away but the junk internet is another one. Had got the business internet that was supposed to be so great, its crap. High latency, slow speeds, drops remote connection thru team viewer when logging in from another location. No configurable settings in router they send you, hours on the phone with tech support to get run in circles. Save the stress, pay more elsewhere but stay away from t mobile.

Terrible customer service, crooked company. DO NOT GET T MOBILE! You'll never get bars or service,…read moreyou'll always be waiting in line. I kept getting bumped off magenta military no matter how many times I showed them my CAC and did the authentication. I eventually cancelled and two months later they sent me to collections for extra cancellation fees. AVOID AVOID AVOID! They are scammers trying to get a commission, that's all, scum bag salesman.

Just today I had to call a T- mobile to have an account closed that someone had opened in my name…read more Unfortunately my information, including my social, were leaked during one of the T-Mobile breaches. I've had several identity theft problems since this all happened, and every time I contact T-Mobile about it they just give me the same scripted response. It really feels like the response from T-Mobile has been insufficient at best. This is third party store avoid going to this specific store, Specially with Silvestre.

Coverage map showed full 5G coverage out here on the western slope of the foothills, but 'twasn't…read moreso. The two shiny new phones turned out not to be usable. Returned and had to pay re-stocking fee on each. First store in Y.C. said, "We can't accept returns here. You have to go to the corporate store." Did that and had a hassle there, too, but finally they accepted the returns. It was the last day to return them (14 days), they said, but they counted since PURCHASE, not DELIVERY. I called and explained that I should not be charged for the service on these phones since A. The service wasn't as advertised, and B. We only used them a few times to verify coverage. TIP: Don't cancel your old phones until you verify coverage, if you can swing that. I spoke with a few reps who all held the company line that I was on the hook for the better part of $400 for a couple phones that did not work out. Called the attention of the BBB, the CA Attorney General, their "corporate response" department, and the FCC regarding their inaccurate coverage maps. Guess what? About a week later I got a call back from corporate. The gentleman was quite agreeable. He asked about my experience and I related all to him. He very kindly offered a complete refund on money paid and a cancellation of money "owed," for which I was and expressed to him my sincere appreciation. Their deals on phones and service were really enticing and I was disappointed that it didn't work out. We did subscribe to their internet service as we have line-of-sight to a nearby tower, and that's been great and a big savings in money and hassle compared with Digital Path and Succeed.net. No long phone calls to tech support, just reboot the Gateway device and that usually gets service back up to good speeds. Upload and ping aren't good for gamers, I'd say, but for regular folks wanting to watch the latest episode of South Park, no issues whatsoever. I did ask to be called back if they got a tower near the poor reception area locally, but didn't hear back. I should probably follow up. If the reception was as advertised, I'd certainly consider re-upping with them.

Very Good Customer Service Very Friendly Family Veronica…read moreWas Sweet Lady Helps Me N My Daughter And Huge Smile Shes A Good Lady Found Our New Cell Phone Store Thank U

So glad this store was evicted by the owner of the building for not paying rent and the same thing…read morewith the one in the mall. I had one of their employees go behind my property and use it like a bathroom because the water was shut off, they would never keep the parking lot clean so people will literally clean out their cars in the parking or throw it over the fence into neighbors yards. My son was scammed out of some money because one of the employees charged him for a wireless headset I ended up confronting the manager at the time about it the did refund my son's money and the employee was fired.