I haven't been to this place in YEARS, due to several bad experiences that felt very much like…read moreblatant discrimination in the past. Truly. But a good friend of mine said that they go all the time and haven't had any issues and wanted to get me to try it again. So, we went on a Saturday evening around 6ish. We didn't necessarily have any issues getting in, but the hostess did say that her security might have an issue with the shirt my friend had on, even though he was very dressed up. It made me uncomfortable and seemed threatning almost. But she let us in and everything was fine. I don't understand why Crave always acts this way. But then when I walk in I see people of non-color dressed any kind of way, casual, etc. It just really rubs me the wrong way and for it to happen to me EVERY time I go, only leads me to one conclusion... So, anyway. We were there and we ordered hookah drinks and had a good time. Our server was super sweet and chill. She really saved the visit. I had a good time, but I most likely will not be back again.

Came into Crave about 20 minutes before closing on the end of a first date, we needed a sweet treat…read moreto end the night. Basically everything was cleaned up for the night, but the staff absolutely came through for me. They had already put away most of the desserts and the chocolate dipped strawberries, but when my date went to the bathroom I asked if there was any way they could help me out, and they were incredibly kind about it. They managed to put together a slice of cheesecake for us and honestly made the whole night feel special. You can tell when people genuinely care about hospitality, and the team tonight really did. Super appreciative of the kindness and effort, especially that close to closing time. Y'all helped make a great memory.

I had one of the worst experiences I've ever had at this lounge last night. Without any real…read moreexplanation or attempt to de-escalate the situation, three security guards physically grabbed and dragged me out of the venue. It was completely unnecessary, aggressive, and honestly humiliating. During the incident one of the guards had his arm around my neck to the point where I couldn't breathe and my necklace was ripped off in the process. At no point did anyone try to calmly speak to me or explain what the issue was. Being handled by multiple security guards like that felt excessive and unprofessional, especially in a place that's supposed to be about having a good time. Instead of basic communication, the situation immediately escalated to physical force. I would strongly caution anyone thinking about going here. A night out shouldn't end with you being physically dragged out by security with no explanation. There are plenty of lounges in the city that treat their guests with far more respect.

Visited on a Thursday night at 9 p.m. and there was not a crowd. Not a bad thing at all. Normal…read moreHookah lounge. Plenty of seating throughout the floor. It was Karaoke night and it was a blast! They had every single song you can think of in both English and Spanish. Hookah was great. Different flavors to choose from. Overall great ambiance and wouldn't mind coming again. All employees were efficient and friendly.

I'll start with the pros: It's a nice, chill spot to relax and the vibe is cool. The flavor of the…read morehookah I had was nice and fruity (forgot the name of it). Disclaimer: Please keep in mind there was a total of 7 other patrons in the Building during my visit. It's sad to say that this establishment falls in line with the rest of the Black owned establishments in Charlotte with poor customer service. My visit started off ok with the customer service and then it went nonexistent. Let's start with the "Cockotail" menu. Yes, the word cocktail is incorrectly spelled on the menu --and this was not intentional. PLEASE RUN THE SPELL CHECK AND UPDATE THIS PLEASE!! It's embarrassing ! I came here on a Friday night during the finals, and I ordered drinks and hookah. There was an issue with our hookah not pulling, so we asked the bartender if they could look into it. Five to ten minutes go by, no one comes by to assist. The wait time would've been acceptable if there were a lot of people in the place, but it wasn't. I went back to the bar and had to remind the bartender to please check on the hookah. They finally came over and then returned the hookah about another 10 minutes later and the hookah issue was resolved. My guest ordered one drink and it came out in a decent amount of time. We ordered a second drink and we were told that they would bring it right out. We literally watched the bartender with the curly hair sitting down to talk with another patron and she NEVER brought the drink. At that point, we were irritated because I'm not going to keep on reminding someone to do their job, especially when it is slow. I am so appreciative that a man paid for our bill because I was most certainly going to have a conversation with the manager due to the lack of customer service. If the service was this poor on a slow night, don't bother wasting your time going in when place is packed. I'm not sure if this place is new, but they have some kinks to work out because it makes NO SENSE as to why you are paying for customer service that you cannot get. It is so irritating that you can't go anywhere these days and not have some type of issue when you go out. The purpose of going out is to relax and have a good time, not to be irritated your entire visit. I could've stayed home and saved money. Unfortunately, returning here is not on the top of my priority list. My best advice is to stand at the bar and watch them make your drink or bring your hookah so you can guarantee that you get your items in a timely manner.

This place is a rip-off! I went to an R&B night with my girls and were told we could only sit down…read moreif I bought a booth. So, I did. We arrived at 10 p.m., and I was gone by 11:30 p.m. In that time, we only got hookah. The drinks never came. The booth size was absurd, so other customers kept asking if they could take a seat because there was nowhere else to sit. I'm sure not every group payed for a booth because everyone in there was sitting down. By about 11 p.m., the scene was still dead, and the vibe was non-existent. I spoke to a hookah girl and asked for a refund because this place was just not worth it. They had to call the manager and he said I wouldn't be charged, and free to go. I waited to write this post to see what the outcome would be because I ended up being charged and ended up having to file a complaint with my bank. I had no receipts, and the manager stopped responding after he agreed to meet me to fix the matter. I was scammed $300 by this place, and it wasn't worth the headache. Drinks were nonexistent, and the service was slow. Experience Trash.

Definitely a regular no frills spot. Not A grade at all. All I need to say is that it gets busy…read moreafter 11 and there is a food truck parked in the parking lot next to the club. The only plus was the bartender Ry, who was friendly and efficient with the drinks.

Went here Saturday night while out checking out different lounges. Inside was cramped; no real…read morestanding room just multiple sections with couches and the bar. Looked like there was a tiny dance floor in the other room but I wanted to hold the little spot of space I did eventually find, so I didn't go check it out. Ordered two basic long islands and was charged almost $40 ... crazy. They're def overcharging or adding gratuity, who knows. I was out trying to enjoy my night, so just went ahead and paid it then went about my business. Boring atmosphere, just a bunch of standing around and people staring; they def have it set up to make people spend money for a section and overcharging for drinks. Won't be returning smh

Stopped by Palace on 4th for a Saturday Funday with a birthday group, and it was the perfect spot…read moreto keep the vibes going! We were welcomed and seated quickly, which was a plus for a busy weekend. The music was on point, the hookah was in the air, and the shots were flowing--exactly the kind of energy we needed after a 2 PM brunch and before a night out! If you're looking for a lively day party vibe in Charlotte, this is definitely a spot to check out!

Palace is a nice place to catch a vibe! They have good drinks, really good hookah, they normally…read morehave a dj and sometimes they have a food truck outside depending on the day.

Sat at the bar for 5 minutes before the bartender came from the back. She looked me straight in the…read moreeye and never acknowledged me. Her two friends came in and stood right next to me at the end of the bar and she started hugging and speaking to them. She made eye contact with me 2 more times before giving them free liquor in to-go cups and then they walked out with it. She then asked me what I wanted. Proceeds to overcharge me $27 for a bourbon and automatically added 20% gratuity. Nicole (the name on the receipt) she never introduced herself of course. Hospitality industry is not for you babes. No wonder the bar was empty!

1/2 off Tuesdays is the bomb!! The resident hookah guy is amazing & has a great personality!! He…read moreknow his kraft for sure! Small intimate spot & worth a visit if you're in the uptown area!!

Amazing lounge to hang out, watch some games, and play some games. The menu and service were…read moreoutstanding. Highly recommended.

Nice ambiance in a cool spot of town with delicious drinks and wonderful service! And a lovely…read moreowner.

Attractive and comfortable restaurant; however, they have a major flaw. They do NOT have menus…read more The waitress pointed to a square thingy on the table. Neither my friend or I have the capability to use it, and frankly we shouldn't have to. I'd like to look at my options in-hand. Instead, the waitress literally had to verbally tell us every single item the restaurant had since there were no menus. I'm taking a star off for this ridiculous inconvenience. The only reason I'm giving 4 Stars is because of the quality and price of the food. The music was loud and annoying for dinner. We could not hear the waitress and we had difficulty having a conversation. Perhaps these reasons are why there is barely anyone in the restaurant despite the food and drinks being excellent. Honestly, the menus and music would make me think twice about returning and has likely affected others the same way as well. It's a shame, because this restaurant has so much potential. On Wednesday they have a $30 special for a 12oz ribeye or salmon, 2 sides, and a cocktail for $30. The cocktails were beautiful and excellent. I got the ribeye, mashed potatoes, and asparagus. The ribeye was tender. However, I asked for horseradish cream sauce or chimichurri for the steak, but they didn't have either one, which is odd if they serve steaks. The mashed potatoes were seasoned to perfection and cheesy. The asparagus were cooked thoroughly and perfect. (Not the silly al dente found at some restaurants). I'll definitely come back again on a Wednesday and bring my husband (who also doesn't use barcode thingies). We live 1 mile away and would love to make this a regular spot. Can you PLEASE have some REAL MENUS ready and turn down the music ?!?!?!

Ah it's ok…read more Mediocre at best. Typical bar food. Nothing to rave about. What I found interesting was the additional charge for substituting gin for repo in my drink when neither were top tier premium alcohol. Anywho, the salmon bites flavor was cool but the amount you get is minimal and the size of the bites are miniature. I came, I saw, I won't be back.