This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.

I took my 2000 Ford Excursion to these 'Hacks' and supplied the upper and lower ball joints only to…read morebe told they' weren't bad and merely the wheel bearings needed tightening up to the tune of $100. Dollars. I came back up there a couple of months later after going through chemo/ Radiation because the balls joints quite literally were ready to fall off and I was told he knock off $50 because of the earlier incident where they charged me $100 for the misdygnosis for the wheel bearings. My girlfriend went inside after I came out and tried to come to my defense and he stood by his decision that he made the right call to overtighten the wheel bearings instead of replacing the lower and upper ball joints and now he refuses to make the situation right!! I though you had to have integrity, honestly to be successful business owner in Lorain , Ohio? This Shop is located off of 254 in Lorain as well. I will be promptly contacting the better business bureau in Lorain to see what recourse I have available to me as well.

I have done business with Greg White for over 10 years from when he was located in Elyria. He has…read morealways done excellent work at very reasonable prices. I have sent several friends to White's Auto and they have always been satisfied. He has worked on my older vehicles as well as my newer vehicles. He advises me when work is not needed and installs parts that I purchase at a fair labor rate. I will continue to trust White's Auto with my cars and send others there. Wayne L. Avon, OH

I'm gone to MS Auto four times now, mostly for simple maintenance. But I did have a couple of…read morethings that came up that some shops might have said yeah we have to do this and that and make an extra buck off you. But not at MS Auto. I see nothing but total honestly at this shop and will continue to take both our vehicles to them for any repairs that come up in the future! Keep up the great work MS ,It's much appreciated.

Not recommended. Lied to twice. Front desk Customer service is clueless. Answers were always...I…read moredon't know. Told it would be about a hour. Because we didn't sit in their lobby, waiting (went to get coffee) we were put on the back burner. Car was still there after 5 hours. Just for a diagnostic check.

see them for youre auto and or truck repair andy is the young guy michael is the older man they do…read moregood work reasonably priced

I took my 2010 Malibu to Michael's shop for E-check repairs. They addressed both issues on my…read moreE-check audit. One was for the transmission, the other was for the gas tank vent. When I took the car for another e-check, they failed my car, even though I had spent over $400.00. I went back to Michael's to complain. He got in the car with me and we went to the e-check site. He complained to the manager to no avail. I dropped him off at the shop, he said he was going to call the EPA. He called and talked to "Dave" at Ohio E-check. He overrode the decision to fail my car. I went back and my repairs were accepted and my car passed. Great job for Michael's!! I will definitely will be going back for any other repairs that I need.

I had an unexpected flat tire from running over something sharp today. (05/08/2026) I called this…read morebusiness and they had a tow truck dispatched immediately and arrived in about ten minutes or so. They repaired my tire successfully and I was on my way in no time. The clerk was very helpful and understanding. I highly recommend this shop.

I bring all my cars here and have for years. They always have time to get you in. Other "chains"…read moreschedule days out and then way over charge. If you're looking for an honest, efficient shop - look no further! They tell it like it is and give options. Big plus - you are supporting a local business. Always amazed to sit in their lobby and witness how well the team communicates and gets things done.

Scam artists! Advertise $54 alignment then when you take it in they give you a BS excuse why they…read morecan't do the alignment and then charge $30 for an inspection fee. Crooks.

Called Friday afternoon and needed new breaks ASAP. Ed said to come in first thing Saturday…read moremorning. The car was done by 1 pm that same day. Wonderful service. We will be sure to come here for all our repairs for the future. Excellent prices.

I had an intermittent misfire start happening when I was 400 miles from home and about 10 miles…read morefrom Middle Ridge. Drove the car to Middle Ridge - Joe realized my predicament and immediately went to work. He had me back on the road in about an hour. Intelligent diagnosis, honest wrenching, and fair pricing. You cant ask for better service than Joe and Middle Ridge. If you find yourself in need of a mechanic along I80/90 in Ohio get over to Middle Ridge.

Had all good experiences with the mechanics and owner here. Prices were always very fair. Had a few…read morejobs done there with the significant other's car and my own.

I had a great experience. Completed exactly what I asked for with much more reasonable pricing than…read moreother auto shops and dealerships who quoted me. I will be using them for all my future needs! Performed work quickly and didn't lay on any overbearing sales tactics to try and do more than what I needed. Very honest mechanic shop!

Great place to service your car. They are professional and reliable. My son had an issue with his…read morecar they got us in right away and let us know what needed to be done.

Literally the best service ever. I felt very safe and very listened to. Towing and repairs were…read morequick and reasonably priced. I really appreciated the transparency and care throughout all of my interactions!

had my truck towed there and there was NO brake issues and now there's a big crack and the brake…read morefluid just floods out. when I asked them why the brake light was on they said all they did was put it on a flatbed. costing me $300+ dollars to fix this mistake they made!!

They sold me a car that was suppose to have zero issues. Before I could even get plates for it I…read morestarted getting error codes preventing me from passing emissions testing. I tried to fix the issue myself but was unable. I reached out to Certified Auto to see if they would help me out, they flat out refused to do anything and told me I should take it to another shop to get fixed. They advertised the vehicle as specifically having no check engine light on it any other issues, this was a total scam. Do not buy from these people.

I originally had a negative issue but they resolved it quickly.read more