Staff was amazing- very helpful, kind, and knowledgeable. We will definitely be back. Highly highly recommended!

I think they are shooting for the title "worst customer service of all businesses"! They will win hands down at this pace! They don't answer their phone and the phone system is horrible!! Always stuck on hold until it hangs up in 30 minutes. No way to leave a voice message, can't get a call back (without losing your place in line) like other companies and every 5 seconds while on hold you'll get two loud God awful beeps in your ears! I can't believe they won't get with the times! At least play elevator music or anything else for the indefinite, never ending holds!! I HAVE ANOTHER IDEA, HIRE MORE PEOPLE!! read more

i purchased a 10/lew's LFS Casting rod 7"4 medium heavy moderate fast rod it broke on the first bass,I hooked into. That rod is a waste of money better off buying a cheap rod there better then this over priced rod That brakes Easily. read more

Tackle Warehouse - Fishing rod - Outdoor Gear Near Me - San Luis Obispo, California

TW has gotten too big for its britches. I was loyal to them, spent THOUSANDS...in fact I have a 6inch stack of free stickers from all the $50+ orders I placed over the years.... and could always count on Golden State Overnight shipping..that was a huge plus. But ever since they opened a shipping hub on the east coast, it is spotty whether I'll get GSO or UPS...usually UPS now so I know my order is coming from the east coast. NOT WORTH IT TO ME ANYMORE. TW lost me and I'm SURE they don't care. Unless I absolutely HAVE to order something from them that no one else has, I won't order from them anymore. ...and again, I'm sure they could care less losing my patronage. read more

I at first was surprised it's located in a warehouse district! The service was great!!! They helped me get all I needed. Even got a shirt as I spent a bit. I am from Texas. Working in Pasadena area. Drove 3 hrs to get here and it did not disappoint. It is small up front but of its on the website they likely have it in the back warehouse. Hope to get back again before I leave!!!! read more

Tackle Warehouse - Tackle Warehouse signage. - Outdoor Gear Near Me - San Luis Obispo, California

My husband has been fishing for over a decade, we decided to stop and buy a few fishing rods. To our surprise the rods were marked, $79.00 we were charged $89.00. The employees knew this and chose not to mark the correct amount. This is no way acceptable in any way. He did in fact buy them, of course not without something being said!! read more

They deleted my "WishList". I was using it to store not only things I wanted to buy, but also things I bought on a regular basis. It saved me time and made purchases easier. When I complained, I was told that they routinely delete these list that are over a year old. Basically, tough luck. This happened midsummer 2025 and I have not purchased anything from them since. read more

Last month I wrote a review for American Legacy Fishing Co, and it made me realize that I had never written a review for Tackle Warehouse, my "usual" online fishing tackle supplier. Over the years, I have ordered thousands of dollars worth of fishing tackle & gear from Tackle Warehouse. Hands down, they have the best selection of tackle, there's no argument there. Prices are competitive with other tackle retailers, but honestly, I usually just wait for sales, which often happen on Holidays, like Christmas or the 4th the July. Everything is always packaged correctly, occasionally, my orders are spilt into two separate shipments, but that's no Big Deal to me. And I always get Free Shipping, because I make sure my orders are over $50. Sometimes the order will take a few more days longer to arrive, than say LandBigFish.com, but that's only because TW is on the West coast and LBF is closer to me. Again, no Big Deal, I'm happy with Tackle Warehouse and will continue to order from them when I need more fishing tackle, I'd say a good 75% of my fishing tackle purchases every year are from Tackle Warehouse. I don't get the all negative reviews for Tackle Warehouse, it certainly hasn't been my experience for the last 15 years of being a customer with them. read more

Ive ordered thousands of dollars worth of stuff and this by far is the worst yet. Ive ordered new baits just for them to call me and tell me one of the colors is backordered and I won't be able to get it. Then next day they ship it and guess what another color is just not shipped because I assume it also got backordered and they ain't care to even tell me . At this point its their fault for selling stuff they don't have and need to at least compensate me with some sorta discount at least because all they doing is making a problem they had and just handing it over to me without any sorta consideration at all. They need a better system or they just ain't even doing first come first serve. read more

I use to buy a lot or rods and lures form these guys consistently. Tried to call, email, and then online to ask a question about a Tackle Warehouse exclusive reel made by Diawa. 1) calling by phone lol!!!! They don't answer!!! 2) email still waiting for a response 3) online chat must be AL as it didn't know anything. Biggest joke in tackle industry!!!! read more

Said to say but after many year of making purchases with this company they have out grown their pants. I paid for Ark lures and never received them. They said a glitch happen or something went wrong with their system. That I could place the order again. I sent them the screen shot to show proof I paid for them. Their response was no response. I will slam operations like this. I refuse to pay twice for a product that it was botched on there end. There is more companies out there to purchase from than just you. Beware consumers!!!! read more

Tackle Warehouse - Proof that I purchased these a month ago. - Outdoor Gear Near Me - San Luis Obispo, California

The company has outgrown itself, I do not get my orders on time. Sometimes the order is also incorrect. Very frustrating I need to find another competitor to order from. read more

On 12/20/2025 I ordered a number of items from TW and my credit card charged for the order. On 12/22/25 I received an email stating that one of the items, for which I was charged $10.12 plus tax, was out of stock and that I refunded for the item. However, when I checked the refund, I found that TW refunded me only $8.43. When I contacted TW about the short refund, they informed me on 12/22 that the error would be corrected and the full amount refunded. On 1/7/26, weeks after the correction was to have been made, I again emailed TW about the missing money. On 1/8/26 TW responded that the refund of $8.43 had been made and the issue considered closed. Beware the fraudulent practices of TW. read more

Worst Customer Service EVER Paid for UPS 2 day with the intention of getting my gear prior to my Northern Michigan Smallmouth trip. I ordered on a Wednesday morning. On the intended delivery day (Friday), I received an email stating that the 2 day delivery is now arriving on a Tuesday (instead of Friday). That's 6 days from my order day...and I paid for expedited delivery! That's an UNACCEPTABLE level of customer service from a company that bills itself as a leader in fishing tackle. I will NOT repeat. I wish Amazon had more variety of fishing gear. Tackle ordered at the same time from Amazon arrived on Friday, as promised, As I am a Prime member, shipping was free. Tackle Warehouse charged me about $15 to expedite my order (UPS 2 Day), and the order will arrive 6 days after placement...and days after when it was needed. Ugh. read more

Gear up! The fish are bitin! Shopping fishing tackle is meticulous as shopping cosmetics. Colors, sizes, shapes, weights - the minutiae can drive a normie insane. I like to support local tackle shops when I can, but TackleWarehouse.com is always there when I'm needing that specific lure, hook, reel and rod. Free shipping with $50+ purchase is de rigueur for most e-commerce sites & quite welcome by me, especially when dealing with big, bulky items, such as fishing rods. Not only that, but for California residents, Tackle Warehouse ships Golden State Overnight at no extra charge. Order it today, get it tomorrow. Sometimes, in about half a day. I purchased an 8' Daiwa XD Swimbait rod in the afternoon/evening, and found it at the front of the house before noon the next day. Excellent! Return labels are provided, too, with free shipping. Tackle Warehouse has an easy to navigate website, with clearance items & special promos. One current promo is $2.99 - $3.99 Tackle Warehouse reel covers upon purchase of qualifying reels. Every item for sale is clearly labelled in regards to the amount being in stock or the expected date when the item will be back in stock. No unfortunate surprises here. When I want a couple fishing items, I'd go to a local tackle shop, such as Young's Tackle in La Palma. But, for the times when I order bigger ticket fishing tackle and/or a group of very specific items, Tackle Warehouse is the way to go. Fast shipping, a bevy of lures, weights, rods & reels, and quantity in stock visible to the consumer, make Tackle Warehouse the complete fishing tackle destination. Highly recommend! read more

Tackle Warehouse - Warbaits swimjigs - Outdoor Gear Near Me - San Luis Obispo, California

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Absolutely disgusted with the poor shipping They lie to you with an email saying your items have shipped. But they haven't you check tracking and you see a label printed and the company says they haven't received the package. You have plenty competition who can have to my door step 3 days later. I ordered on a Monday it will be at my house next Tuesday 8 days later. I'm done shopping with you. read more

I have never had anything but amazing customer service and quick delivery I believe the shipping issues they use to have, have been resolved. This place has the best selection of rods, reels, and bait I've found for an online retailer so far. Not only are the prices usually unmatched but they have incredible sales all the time I don't buy from anywhere else after I had a rod come in and the eyelets were crooked and the rod scratched they replaced the order immediately. Had an issue with a gift card I received from a family member for Christmas the family member sent it to the wrong email and they took care of it immediately and I used it that very night. They are just a great company I'm a fan for life. read more

I received an email stating my order needed assistance. The email advised to use the online chat feature (this feature doesn't exist). I've been on hold for over two hours dealing with this issue. The same thing happened when I tried to place the order originally. The representative never offer any apology over the phone. read more

Tackle Warehouse - Outdoor Gear Near Me - San Luis Obispo, California

First, I buy from Tackle Warehouse a handful of times throughout the year and have put in about 20+ orders. I have been very happy with the products, the customer service provided, and the overall transactions. The prices are usually the best and the price match is awesome. Throughout the years, I have spoken with a handful of customer service reps who have always been courteous, answered my questions, helped me price match items, or have resolved the few issues I've experienced. In my opinion, Tackle Warehouse set the bar on inventory, pricing, shipping, and customer service. A few days ago, I recently bought a Veritas 7' M rod on clearance. I'll be using it for jerkbaits and it's not so easy to find a good jerkbait rod in a budget friendly price point. My order went through quickly, the shipping was crazy fast and the rod is in perfect condition, as you ship using durable rod tubes. Highly Recommend. read more

I just found a Tackle Warehouse after I signed up for Afterpay ordered a Shimano Tranx 150 With a few other smaller items after ordering I seen the reviews thank God it was Sunday (5/8/22)because I did everything I can to try to cancel my order with no luck!! Monday came around and I said F it let's see if they're like the reviews!! just got home today from work(5/10/22) And my order was waiting for me right there on my porch! I'm one happy mofo right now can't wait to order more!! So thanks again tackle warehouse you just got yourself another customer who buys fishing reels and rods very often especially now that I found out about after pay I don't have to spend the whole thousand dollars at once!! read more

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Amazing my package came the after I ordered it and in perfect condition. Would recommend if your are interested in anything fishing.

good luck getting your package. I have had nothing but problems every single time I use them. Another reason I try not to order anything from them. I'm so frustrated. read more

I ordered a mold for my new online shop and it only took a day for it to come and and they called me a couple minutes before they opened that it's ready for me to go pick up great service and everything I recommend this place! read more

Tackle Warehouse - Fishing mold - Outdoor Gear Near Me - San Luis Obispo, California

Long time customer of Tacklewarehouse, ending my relationship with this retailer today. Paid $15 for overnight shipping for an item I needed for a fishing trip. Confirmed the correct shipping address in PayPal, submitted payment through Paypal, Paypal email receipt shows correct shipping address. Tacklewarehouse sent to the wrong address. Mistakes happen, no problem! Called up customer service. They refused to waive the overnight shipping fee. Refused to even waive priority shipping on a replacement order. Basically told me they have a website design flaw where they don't accept the PayPal shipping address and tough shit. They did offer to reroute the shipment for an extra charge! The nerve! Their screw up and they want to charge me more to make it right. I know this is a big name in tackle, but there are better places to get your gear. The Hook Up tackle will get all my business now. I'd rather wait on restock from a good company than get screwed over by these guys again. read more

Customer service is not good... Paid extra for 2 day shipping, five days no package.. Contacted customer service and they said too bad... Will not buy from them again. Plenty of other places with better service read more

I just received my order of lures from TW. Everything went great, price, shipping was really fast, and they included a return shipping label with instructions to return. I'm pretty sure this was the best experience I've had with a tackle store so far. I was surprised after reading some of these reviews but I will be shopping with TW again. read more

The selections and service are much, much improved. Kudos to the management and staff for working on continually getting better over time.

I was a loyal customer from tacklewarehouse but they recently deteriorated on their shipping. Prices are not the cheaper anymore either. I understand the company is growing, but deteriorating what a company was known for, means the downfall of any company. I hope tackle warehouse improves or makes some changes soon, I am seeing some stores pop up with all the aspects this company seems to be loosing. read more

Was real hesitant to give them a shot from these reviews. Made a small test purchase. Items shipped quickly, they were in constant contact throughout the process and items showed up several days later with no issue. Made a much larger purchase after. Through my fault the billing address was incorrect and they were on top of it emailed me immediately and received multiple responses within the hour getting it handled and shipped off just as quick as if I had done it correctly. Their prices were lower than all the stores in my area and I would highly recommend them. I'm glad I gave them a shot and they will have my return business from here on out. Well done guys, your reviews do not reflect the quality of your customer service. Thank you!!! Update: I feel bad for you guys. You pay a ridiculous amount in taxes to run a business, somehow have competitive pricing for me in a different state that isn't taxed as hard, have to deal with silver spoon crybabies who have no idea what back ordered means, and they get on here writing bad reviews when your in stock number is right next to quantity you want. You have been rock solid for me time and time again and those I tell to order from you have the same experience. Wish I knew you were there when I used to live right down the street. Oh, and thank you for shipping my back order weights in a timely manner that I knew would take longer because it said 0 under stock next to qty when I order. SMH read more

This place is complete trash. I even spoke with the managers about my issue, margot and another guy( that was dressed like he lived on the street) and this company is just ALL WRONG. Terrible service. don't recommend read more

SLOW. Ordered material 5/30 to make sure I had plenty of time for late June vacation.... called 6/16/21 and gave up after being on hold for 20 minutes. Summited order status request by email and got a response that was basically.... "too bad". it took 2.5 weeks and counting to pick the inventory that is currently in stock (I checked). I went to the manufacturers individually and getting turn arounds in 2-3 days..... should have just started here. read more

I just had a horrible customer service interaction with this company. I have placed 3 orders with this company. The first 2 went perfect. The last one has has been the problem. TW was having a problem with my address at my credit card bank. I called the bank and confirmed the address was correct. I called TW for the 3rd time to correct this and I spoke to someone who had ZERO interest in helping me fix this problem. I asked to be put on a three way phone conversation with my bank. Nope. I asked to speak to a manager. Nope. The guy got snippy so I cancelled my order. Absolutely horrible customer service. I will gladly spend my money elsewhere and I hope you do too. read more

If you've got nothing but time on your hands this place might be for you. I ordered a few items about 3 weeks ago and they barely emailed me saying that my card was declined. Well I expected a charge when I ordered products so I unlocked my card for a few days for that. Then I lock it if I'm not using it. They tell me my card was declined and I have to wait even longer now. They don't care about their customers obviously to wait 3 weeks for an order. read more

Order was packed well,, Free Tee Shirt and Sticker was Nice.. Free Shipping, even on Rod which came in a Big Tube. Received on the 5th working day. Thanks, Tommy read more

Buyer beware. I ordered a trolling motor online with these guys. They called me, while I was working on the water, and wanted to run extra charges on my card, then have me do some kind of reverse "security check". I've worked in retail and own 2 businesses. I have never asked as client to do their own security check, on their credit card, let alone run additional charges to do so. I will be ordering from a more reputable company from here on out read more

Always a well mannered staff who have a good attitude, they always do there best to proved the best experience possible and will always work with you to make sure you leave happy read more

If my wife only knew how much I spend at Tackle Warehouse . This place is amazing . I've never been to their brick and mortar location but the online experience is awesome. read more

Absolutely HORRID customer service. When you call they will promise you the world, but BEWARE!!! After over 5 attempts to have just a tracking number for a high end fish finder that was supposed to have been shipped over a week ago they make up ANOTHER story about fraud and order cancelation, wrong phone number entered, and then no tracking number. If you are expecting to receive anything from these guys DON'T just get a refund and go somewhere else... I talked to not only their customer service online but also by calling the store and even spoke with management, they simply don't care and you can hear it in their voices, and see by their actions. Not only have I missed days of work to be home to receive the package they promised would arrive, but missed a rebate window that's cost me over $100.00 I wish I would have never ordered from this site, and honestly I hope and pray they are out of business soon so they don't inflict this level of dismal customer service on ANYONE!!!!! If I was local I would have filed a suit for damages!! UPDATE: After promising Standard overnight shipping this was their last response when no package showed up. ----------- Good morning sir. Here is your tracking number for order #xxxxxxxx, xxxxxxxxxxxxx. Unfortunately, this order was picked up by the UPS ground truck instead of the Fedex truck, which is what caused the delay. Your order is scheduled for delivery tomorrow by the end of the day. Please e-mail info@tacklewarehouse.com or call 1-800-300-4916 and one of our customer service representatives will be happy to help if you have any questions or concerns. Thank you for choosing Tackle Warehouse. -------- As you can see this company can't even tell a brown truck from a white one... read more

The customer service is great get my productvfast very professional and they camr thru furing covid 19 like a champ

I'm getting so over this place. Although its more inconvenient and more expensive to shop and support local there just doesn't seem to be a benefit to continue shopping with Tacklewarehouse. The several times I've had to deal with their customer service makes me feel like they have zero idea how to run a successful business and by the looks of the reviews maybe the business is no longer successful as everyone is complaining it's been going downhill for years. Guess it's time to find my tackle supplies somewhere else because I'm done giving my money to a company who's customer service acts and treats customers the way they do. read more