I haven't been to this Taco Bell in so long because they were closed for refurbishment, now they are open and I was so happy to finally return... they close at 630, I arrived at 6:50. I am seriously devastated. Who closes at 630 especially when they finally reopened ‍ not cool Taco Bell! :( read more

Multiple time waiting in the drive through for over 30 Mins! You also can't get out of the drive through once you get in it and it made us super late to our kids swim lesson. Also waited 45 mins for our food when we went inside one time to try and avoid the long drive through line. Avoiding this location from now on! read more

Stopped by close to closing time and still received friendly service. Food was quick and great.

I love this Taco Bell my food is always Hot and always banging yall can hate but I eat here all the time and it's good

This is the second time we are missing one of the items we ordered (and paid for) online and then picked up. The steak quesadilla appeared thrown together, very messy and as flat as a pancake with hardly any steak at all just messy cheese. Also, when I bit into a Quesalupa it had a long wirey gray hair going all the way through it. The outside was underdone. So gross, I threw it out. What happened to quality control especially during Covid? No t ordering from there again any time soon. read more

The incredibly effeminate staff is always too weak to finish out a regular shift of folding tortillas in half around your typical ingredients. They cannot muster the energy to work to the arduous expectations that society has set for them and end up closing multiple hours early on a daily basis. Taco Bell specifically seeks out the weakest of the weak for this location. Only those with no back bone or an ounce of elbow grease to their name should apply to be taco makers here. read more

I frequent this Taco Bell because it is what every Taco Bell should be - cheap and convenient. It happens to be the cheapest lunch menu in proximity to my work and I take advantage of it frequently. There is a high school very near this location and during the week, the kids can become a bit unruly. Not in a horrible way, but bad enough that the managers feel the need to pull all the sauce packets behind the counter so the kids don't swipe them all and then make a mess with them. All in all, it is a well run Taco Bell and I plan to continue my lunchtime visits. read more

Tried the new XXL Nachos and was a total waste. Nothing about it says XXL, except maybe the bowl that it came in. It even looked like the salsa, guacamole and sour cream had been scooped up with a mello baller. They hardly had any in the plate at all, we need to go back up and buy more, just so it looked like we had it on our plate. The only about it was the XXL Money they charged for it. read more

This is the 3rd time I've visited this Taco Bell and end up stuck in the drive thru waiting for 30 minutes! No exaggeration! Their drive thru gives no option to leave once your in either. They need to get their staff in order or hire people that know how to multi-task!!! The girl at drive thru (always the same girl) takes one order and waits for others to pay at the window before taking another order!!!! This is crazy read more

Service was really poor. The cashier maya was just rude and had a attitude the entire time! Definitely not going back to this Taco Bell. The guy who called out our food thro the tray down and yelled the number and I started to walk up and he asked can u move any slower? Never coming back read more

If you like your tacos on the cold side and have about 30 minutes to waste while you wait for your food this your place. If you want your food fast skip this place. read more

Ordered late night through the drive-thru and Crystal provided amazing customer service! We always have great service with this drive thru crew read more

Forgot to give me half my food I paid for after telling me all items were there.tried to send me off without my drink. Horrible service

Cheap mexican food, what else can I say... Not consistent with their food here either.. Sometimes, they put like 2 strands on cheese on the taco and then you are lucky if it isnt broken... Fast food though, so dont expect much.. read more

True story. 32 minutes from order, to receiving food at the drive through window. 3 cars between us. Always the slowest drive through around, and workers who barely look "professional" read more

I was surprised by all the bad reviews, because I just had a great experience at this Taco Bell. I am not a frequent customer of Taco Bell, but after my experience at this location I would consider going back. I just stopped in for a quick Baja Blast, and was stopped at a slow drive-thru, but the customer service was great! I believe the manager helped me (so maybe the other staff is problematic as mentioned by other Yelpers?) and he answered my questions about the other Mountain Dew flavors and I really appreciated the information. read more

So impressed with Sharonda, she came hy our table to check on us when she saw my perplexed face. I hadn't realized thr mexican pizza's were made with crispy flour tortillas and I'm newly diagnosed with gluten allergies. She quickly made up 2 regular tacos, corn shells, for me and brought them to our table! What a great asset to this Taco Bell! Thank You Sharonda for looking out for me and making read more

I was in line at the drive thru and I and gotten there about 30mins before closing.... I had to wait in line while a lady ordered. She took forever and when she was finally done and pulled up so I could go. The guy told me I am sorry but we are closed now. I told him I had been waiting this whole time and he is not even going to let me order. He then snapped at me and said what do you want. I said forget it and drove off. read more

Argue over $0.01 cent. Yes. Must pay $0.01. Gave $0.01. Then slow, time wasting, long, tedious, by the SLOW Taco Smells person started to create my order, I drove off. I was HUNGRY. Just completed benefit cycling ride of 50 miles. SLOW. It's fast food. 1 pm. Oct 07. Help us bud out. Do the deal. Win some business with excellence. read more

The old woman working the drive thru didn't hear me say "no, I don't need a drink" so we sat there in silence for 5 minutes. Finally I said hello and she said she didn't hear me answer. I said I did and then she starts accusing me of biting her head off. I wasn't mad at all. She was just entirely too sensitive and started trying to kill me with kindness which would be nice if it sounded sincere. Instead it came across as very condescending. A ridiculous visit over two soft tacos. read more

Standing here with 6 other people waiting for our orders to be fulfilled. Pathetically slow... one guy just got his order -- 2 items that took 20 minutes to get. This is ridiculous! read more

This is a decent restaurant but their customer service and attention to detail is horrible. If you can get the staff to focus and get off their smart phones they might get your order right. In five trips, they only got the order right twice and these were simple orders. read more

I always come to this taco bell & the service is never good but this time it was especially bad. While I was ordering my food I could hear the people in the kitchen literally screaming so loud in the background complaining about my order. When I got to the window the girl was extremely rude, I am a server & my job sometimes pays me in $1 bills so I payed in 1's and she showed all her coworkers & complained right in front of me. Also messed up my order after i repeated it & she repeated it back to me more than once. She asked if I needed sauce & I said yes and when I received my food there was no sauce. I asked for it again as well as the drink I ordered that I did not receive & she said "It's in the bag" (it wasn't). Also no straw or napkins:) This happened at about 9:30 Sunday night 9/27. This kind of service is unacceptable even for taco bell & these employees should definitely be talked to. read more

This is the only fast food restaurant that asks me how I am and WAITS FOR MY ANSWER before asking for my order. I go out of my way since recently moving to visit this taco bell because their food is excellent (never had a problem with an order and I eat there once a week at least). Their staff is beyond friendly and cheerful and will chat with you and smile like they actually love their jobs. Kudos to you, Laura Duncan taco bell! read more

It took me 35 mins to get my food. Then my order was wrong and they decide to tell me that the beverage I wanted was unavailable. The guy taking orders didn't know absolutely nothing about description of food. Then I ask for sauce and he hands me a big bag with 100 sauces and something called an up and up and I told him I didn't want it and he put it in the customers bag behind me. That is cross contamination because for one my hands are dirty and that was horrible I asked for a refund and he got rude. Never coming back to this sorry location read more

Waited 25 minutes for cheese quesadilla and left empty handed. Manager, Samantha, was extremely rude and told me that she was not interested in trying to correct the situation. read more

i don't really use yelp almost ever but i felt the need to write this lol. a little patience could go a long way! i had 2 separate orders in drive thru and received first order right away but had to wait for the second. i waited a MAXIMUM of about 5 minutes and the woman who hands me my order goes "here ya go so sorry you had to wait today!" and hands me a bag along with an extra taco and cinny twists! made my day. thank u guys! read more

Freeze machine broken, out of Dr. Pepper. 6 cars ahead of me, took 30 minutes to get to the window to be ignored so I left and won't be back! Would've left sooner but TRAPPED by the tall curb! read more

Rude drive thru worker. We used the drive thru yesterday to order some drinks after spending some time at the lake. The place was not busy at all and no one was at the drive thru but it took someone several minutes to acknowledge us. She then told us to go to the first window. We waited for a few more minutes then thought she meant the other window so we started moving with our window down and a lady screamed " I'm right here". We then proceed to back the car up to the window and instead of her opening the drive thru window she waits several seconds like she's angry and wants us to wait. No thank you or anything after we got oyr drinks or sorry for the confusion. What's sad is this lady might have been a manger. read more

Never get my order right. Seriously. I am not kidding, they get it wrong almost every single time I went here. I called and complained after it happened so many times, and a manager insisted it was my responsibility to park and check each item in my bag to see if it was right, and said it was probably my fault for not ordering right. Seriously? No, it's your responsibility to make sure your employees aren't too lazy to care which burrito the customer ordered or what soda they bought. read more

Worst experience as far as wait time goes at a fast food place - over 30 minutes of waiting, no explanation. Don't know if it is new people or what, but the manager needs to tighten the ship! read more

I just went to the drive thru at this location and was appalled by the attitude from the employee working the window. My husband and I put in our orders to what seemed to be a nice young lady. The sound wasn't the greatest and we couldn't hear if she said pull up to the first or second window since it was after 9pm and sometimes they tell you to go straight to the second window. So we did. Before we even stopped we could hear her say in a loud, snotty tone "didn't I tell them to go to the first window?!" so she opens the window and asks us to back up and blatantly rolls her eyes at us. I couldn't take it. We just drove off. I refuse to give my money to someone that disrespectful. read more

Line for drive thru out to the street...had to repeat order 3 times...finally got to the window and was staring at a large Pepsi...unfortunately I ordered 2 small drinks. Had to go inside to straighten it out. Quoted 2 different prices. Took at least 20 minutes to get the order. Checked the bag and found 2 items I never ordered. Somebody else is missing those I guess. Will never go back. read more

taco bell is a great place to eat at the customer service staff are friendly here. managers are nice

Hours listed on website do not correspond with hours listed on door. Saturday hours listed on door 7:00am to 11:00pm. Went into store at 9:30 am and they were still setting up. Waited at least 5 minutes and no one took my order. I had to say excuse me to a person working on the line before she called someone from the back to take my order. Cashier had to be the dumbest person in the world. Was using a two for one coupon and when she took the coupon she asked me if I wanted two sausage egg biscuit tacos. I stated yes this a two for one. She also had trouble understanding I did not want any cheese on the tacos. Food was the worst I have ever eaten. Biscuit tacos came out of warmer wet and soggy, eggs had to been cooked off site and rewarmed. Eggs and biscuit tacos tasted like cardboard, eggs rubbery and did not look like any eggs I have ever seen. I know Taco Bell wants to break into the breakfast but this type of food and service is not how to do it. This Taco Bell is next to a Bojangles and will never compare with them. I guess the only way they stay in business is because of Apex High School students who seem to take over from about 10 a.m. to 1 pm. I give this place a good rating for having a good sanitation rating, but below and f minus for food and service. Also do not try to contact Regional Director/Manager or the cooperate offices in Cal. thru their website because you will just be wasting your time. Go to Bojangles or somewhere else to save the hassel you will experience at this store. read more