While I was sitting eating my lunch, watching the short order cooks prepare meals, which I love to do, the lady closest to the counter was making what looked like a crunch wrap off some sort. She took it out of the press, opened it up, took tomatoes off of it, folded it back up and put it back in the press to finish cooking. What if that customer was allergic to tomatoes? This is highly improper, and that food should have been thrown out and started over again! You're going to get somebody sick doing nonsense like this! read more

Ordered 1 burrito and 3 soft tacos and I only got 1 taco didn't notice until I was home thinking they couldn't mess up a order this simple with no rush. Next time I'm checking everything here not the first time this happened either read more

Taco Bell - Cheesy Double Beef Burrito - Fast Food Near Me - Arlington Heights, Illinois

This place is incompetent and clearly the staff is either high or can't understand English. I ordered 30 dollars with of food and got none of which I ordered. I didn't bother to check because I was literally the only car in the drive thru. Actually hilarious, got 4 hard tacos with just beef and fries lmao. Pathetic read more

This is a small Taco Bell I used to visit far more frequently back in the 90's when I worked in Schaumburg. I was in the area today and needed a quick lunch so I walked in got my order, and all is good. I liked the fact I can order in person inside and not have to deal with some stupid kiosk like the Buffalo Grove location. (The BG location has lost a fair percentage of my business due to this kiosk-only business...) My order was expertly cooked and assembled and the taste was very good. The employees were courteous and very attentive. I'll happily return to this Taco Bell when in the area! read more

Taco Bell?? No no.. this is Taco Hell! By far the worst Taco Bell I have ever tried.. and I've been going to Taco Bell since I was 13 and am 39. Not only were the proportions all off but halfway thru the Mexican pizza I had to stop eating it because I felt ill.. I tried to eat the nacho fires.. thinking they couldn't make the fries wrong.. I was wrong.. don't know how but they did it and made those fries disgusting .. For the next day and a half I felt so sick that k could not leave the house.. Never going there again! read more

Nah because what is this??!! Definitely not a Cheesy Gordita Crunch. Not to mention only 2 napkins and 3 sauce packets!!! read more

Taco Bell - Fast Food Near Me - Arlington Heights, Illinois

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Sad they can't read. 15 sauce packets doesn't mean 0 Simple Jack! Never go full Taco Bell Employee.

8/2021 Been disappointed the last few times here. This last one was absolutely terrible. The Nacho Bell Grande's have been getting smaller and more expensive. Got the NBG and paid for Extra Nacho Cheese and to Add Steak (beef and add steak). Check the pics out. TERRIBLE! Where's the Beef? Where's the Cheese? Where's the Steak? Is there anything but chips in this? Ate 80% of the chips with nothing on them. Last time here. Went from 5 starts to 2 stars. We will go to Palatine from now on. Further but worth it! 3/2021 Have been here a few times. Always love Taco Bell! Service was fast and friendly. Food was a good temperature and good quality. Got my complicated order correct. The only negative thing is getting in and out of the parking lot can be complicated and only available from certain directions. All in all, this is a great restaurant and we will be back. read more

Taco Bell - Where's the beef? Steak? Cheese? Nothing but chips! - Fast Food Near Me - Arlington Heights, Illinois

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I came to this Taco Bell for an online order. Got home and found a rubber ring in my food. I almost choked on it had to reach and give myself a heimlich to spit it out. I was home alone also. Went back to this location to get a refund. Gave me another meal and told me to call a number for a refund. Sat in the parking lot waiting for the number to call for 15+ minutes. Got denied a refund. Told me to call customer service when it is open. read more

Taco Bell - Rubber band in my food. - Fast Food Near Me - Arlington Heights, Illinois

Drive thru with my family we love this Taco Bell they get our order right away and fresh read more

Taco Bell - Fast Food Near Me - Arlington Heights, Illinois

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I was ordering my food from drive through and I asked her could I get a cup of water and One of the employees name Maria she got mad and goes what else do you want I was like I asked you for cup of water at the speaker and the Other day I ordered Mexican pizza vegetarian and they mixed it with beef and beans I went back and told em that's what you guys did and all of the employees showing me attitude like seriously and I'm allergic to meet I've been coming here From almost a year now now I just hate this place. read more

I ordered 2 veggie burritos And got 2 burritos with bacon I've been a vegetarian for over 20 years Thanks for making me sick read more

This location is in the process of being re-built. There are permits on the fence stating that a new Taco Bell restaurant is being built. read more

The last time I ate at a Taco Bell was December 31st, 2009. Until yesterday. We were hungry and in a hurry. He wanted fast food; I, of course, didn't. But there really wasn't another option. So to change things up, we came here (with some hesitation from me). I was kind of freaking out because I hadn't been to a Taco Bell in years and wasn't familiar with vegetarian options that may or may not be available. After feeling rushed at the drive-through window, I ordered a bean burrito. He got a taco and a quesadilla. Our order wasn't ready yet when we pulled up to the window so we were told to pull ahead and wait. So we did. We waited. And waited. And then my husband got out of the car and went inside to see what was going on. Five minutes later, he returns to the car with the food in hand and explains that the workers laughed at him because "he was the guy that drove away without his food." What the.... !!?! Then, to aggravate him more, they take care of two other people before re-making the food right in front of him and giving it to him. Way to win us over, Taco Bell. Not. Two stars because the bean burrito was actually surprisingly delicious. Mmm. read more

I ordered 3 items, a deluxe cravings box with Baja blast with no ice. I have it with ice, terrible. And I ordered a beefy melt burrito and a chipotle chicken burrito and my total is $18.32. Like what??? That's expensive it should have been around 12 or 13 dollars with tax. I'm never coming here again. I'm done with this place. They're charged me for something extra which I don't know. F this place. read more

Some of the WORST service I have EVER received. We came to Taco Bell after being on a train for an hour. My niece, who doesn't even live in the state of IL was completely mistreated by Esmeralda C. My niece ordered ahead of time so that she could use her Taco Bell reward. When we got up to the intercom after waiting for 20 mins and having some lady cut in line 3 cars up, Esmeralda insisted that we didn't place an order, even though we were showing her the proof. She completely mistreated us. She basically called us liars about the order we placed when they clearly had given our order to the person that cut us. She even tried to tell me niece that she's "seen her before in line" even though my niece lives in the state of WISCONSIN AND HAD NEVER BEEN TO THE ESTABLISHMENT EVER AND WE HAD JUST GOTTEN OFF A DAMN TRAIN AND SAT IN LINE FOR 20 MINUTES. After arguing about it at the window and Esmeralda COMPLETELY ignoring our proof of the order, she made us circle back around and wait at the end of the line when we had already placed our order and was told to come to the window. Than she tried to claim she was giving us "free food" even though we paid for the damn food that they were refusing to give us. They wanted my niece to pay double. I than asked for the managers last name and Esmeralda refused to give it to me in order to file a formal complaint. I even called the establishment for the managers name and the employee refused to give it to me. They didn't even make our order correctly even though it was a mess up in THERE system. I will never come to this establishment again for the way we were treated. The so called manager slammed the window on us 3 times and kept ignoring us and didn't want to look at our proof of the order. Incredibly unprofessional. Do not come to this establishment. It's full of rude people. I'm so incredibly disappointed. This was the last straw for me. read more

Consistently the best Taco Bell I've been to. Makes me understand why tbell win the fast food wars of the future

The food was prepared correctly and had a perfect temperature and the staff were friendly and welcoming. The new building and menu boards are great. The interior is very modern and up to date. read more

This location always has a friendly staff and is quick. I always go here in on my way home from work late night and never had any issues. Well tonight, my wife ordered me a double chalupa box before I got home from work. As soon as I opened it I saw that the chalupa wasn't even filled halfway so she went back and they didn't believe her saying we ate it. Really?! Why would some eat it and bring it back. I didn't even touch anything at all in the box. I opened it and saw a sadly filled chalupa and closed it for her to bring it back. I know it's Taco Bell but dang. read more

Taco Bell - Sadly filled chalupa that they denied giving me. - Fast Food Near Me - Arlington Heights, Illinois

Honestly when I first started going here a year ago it wasn't the greatest experience at all, but nowadays it has always been a very good experience and the employees seem a lot more comfortable read more

Order vegetarian food thru app. I'm in drive-thru picking up my order, mgr goes, I dont have your order. He asked for my phone twice to read the order...gives me the food and I leave. First bite I take and it had chicken or beef in it...drove back to the location, told the manager SERGIO and he goes, there are 100's of FUCKING customers come in the drive thru. He cussed at me...I asked for the corporate number...called them and the lady goes, your message will be passed to mgmt. Thanks for calling. read more

They might not be the fastest place but I really appreciate customer service and this place always does a pretty good job. I've been to a few different taco bells and this is my favorite. It's that extra effort that I always care about so props goes out to this one! read more

Updated 9:29 : Sergio, the manager, called me to apologize and remade my food. Still waiting on the "manager" that was on duty to apologize to me. read more

We drove by and just noticed that this location has been razed without a trace! We only ate there once, maybe one or two years ago. The food and service we all right, but I was taken in by the retro 80s interior most of all! I'm quite sad that it's gone. Now I know why they never bothered to update this restaurant. :( read more

Please note that my lazy self has never actually been inside this Taco Bell. I have been known to hit up its drive-thru more often than I should because it is quick and close to work. The staff here is friendlier than most fast food joints, but the real miracle is that they have NEVER screwed up my order. And I am that person who pulls off into a parking spot after receiving my order just to check because my order (I substitute beans for meat on a number of items, and apparently, this is very confusing in Fast Foodland) gets screwed up more often than it gets prepared correctly. Bravo, local Taco Bell, bravo! read more

Good staff but it will always be Taco Bell. It sounds so good at the time but you realize, 20 minutes after eating, that it was not a good decision at all. But hey - for a 5...4...2 dollar meal for a surefire cure to a hangover...I say why not? As the other reviewer wrote - the staff is much friendlier than other places nearby and they've never messed up an order. So - set your standards nice and low and swing on through the drive through for an anytime meal you'll soon appreciate to regret! read more

Worst experience last night rude lady at the drive thru our food was not cooked properly which caused our stomachs to be upset. Also our food was super cold and they skimped out the meat in our chalupas. Avoid this location. read more

I feel silly reviewing a Taco Bell, but I have to say, this is one of the most consistently "on" fast food places I drive through. They're lightning fast, über cheerful, and my order is invariably correct despite special requests. And when I give them my money, they remind me to wait for my food. That's more appreciated than you might think; I'm absent-minded enough that I *will* drive off food-less otherwise. read more

Pay attention to what you order because the drive-through representatives always try to upsale in charge you for things that you're not asking for. It is very annoying and I'm getting tired of it I wish that this type of behavior would get coached. read more

This is the SECOND TIME IN A ROW the staff there ripped me off on change! The first time I was leery bc the guy removed the $3 and set it to the side of the register. This time, they did the same thing. I don't think I've ever been to ANY drive thru EVER and been given improper change. Twice in a row at the same location?!! Message to franchise owner: Your employees are stealing from your customers! Because of this I will NEVER go there again. read more

This has got to be one of the slowest Taco Bell I've ever been at. I have been sitting in the drive thru for almost 10 minutes now 4 cars ahead of me for food.. why so long taco bell why??? Is 645 too late for dinner tell that to the other four people behind me read more

4 stars because it is a little slow in the drive-thru... BUT I feel like people need to cut them some slack. I never see more than 3 people working at a time and if you want 5 star service, don't get fast food. They're always very polite and taco bell is delicious. I love you, taco bell. Never change. read more

Went to this location and ordered six food items in the drive-through Sergio who calls himself the manager screamed at me for not coming in on an order of six items. Extremely rude! extremely dirty ! nasty disgusting location stay away save yourself!! Disgusting!! read more

Not a bad T Bell, but it's always cold inside during the winter and one time the lady making my burrito had a wet looking sore on her hand. It has the classic brown and yellow color scheme inside which I prefer and they almost always get my very specific order correct. I used to average 3-4 visits a week at this location. If it wasn't for that sore I'd add another star. Cool. read more

I work close to this Taco Bell. I like Taco Bell once in a while. Every time I go to the drive thru. They say " Hi, how are you today? " I say, good. Then I place my order. I wait five seconds, ten seconds, twenty seconds and then they reply by repeating the order, but I don't know whose order they are repeating. Not mine. The last time I was there I had to repeat my order. They said, did you say a diet Pepsi? I said, no, a regular Pepsi. I get to work, diet Pepsi. If I order a beef burrito I most times get a bean burrito. It's a Taco Bell folks, it's not that hard if you understand English. Take the order, push the button that shows a picture of a "beef burrito" the one with no "beans". Just apply yourself. It's a Taco Bell for cripe sake. Figure it out. read more

brand spanking new store. the old one was run down and kind of nasty. parking lot is new, aswell- the old one was a disaster with all kinds of bad potholes. but what really put it over the top was the girl late last night at the drive-thru was so polite and super sweet. before my order, she asked me how i was and said it like she actually cared. MUCH better experience than the taco bell on kirchoff- the workers there are absolute clowns and the service there is a joke. pleasant, caring employees really do make a big difference. read more

They forget things every time I've been there in the drive-thru! They charge you, but don't give you the food. So annoying. If there were another Taco Bell near me, I'd go there. read more

This is one of the privately owned Taco bells. The staff is always super kind and always makes the food perfectly. They charge slightly more on everything compared to the taco bell a mile away but that one isn't always consistent in terms of quality read more