Normally I think this place is better than other locations. I always order one of their online exclusive boxes through the app. I always ask for sauces in the app. Never have I been screwed out of sauces. Usually they give me so many extras that I end up throwing them away. Today, I got none. I haven't had to check my order, let alone for for sauces, ever. I live in novi and I got home to find zero sauce packets in my box, even though the label on top says I ordered them. So now I get to eat my food sauce-less and I guess I'll have to check every time now. I do not think I've ever been so disappointed over something so minuscule in my life, but I find it hard to believe they can't read the dang label on the box and double check it before closing it up and handing it over. I was the only one in line. There were 4 cars in the entire parking lot. I shouldn't have to double check my order after them when it's a simple order that I don't even modify, and it's that dang slow. 3 stars cause I can't really dock that many over something like this but man am I so disappointed with this store today cause i don't live as locally as I used to, and yet I still prefer this location. read more

I usually don't leave reviews, but this location was honestly disappointing. The employees were rude and acted like helping customers was a problem. I was ignored at the counter, the attitude was unnecessary, and the service was slow even though it wasn't very busy. I understand people have bad days, but customer service matters. I won't be coming back to this Taco Bell. read more

The worker at the window was VERY rude to me for no reason and I would not recommend because they also but WAY less meat in the tocos and fold it sloppy read more

I ordered at the kiosk putting my real birth name down which they took offense to. They then proceeded to tell me my name was inappropriate and I received a smashed taco. Regardless of the quality of the food the workers were abruptly joking about the consumption of fentanyl. Under no circumstances is this acceptable in the workplace. I especially was disgusted because my family has experienced trauma and death from this substance. Unacceptable... read more

Just spent $50 on a stupid ai teller no human took my order and when I got yo the window they said no add ins at the window. How stupid s Taco Bell? Why not take my order no one is behind me waiting. Probably bc the ai order system sucks read more

This Taco Bell has been there for me when nobody else was. This Taco Bell makes me feel at home, at ease, at peace. Sure the employees can be a little short with you, but sometimes the side of attitude is what makes Taco Bell taste so damn good. Thank you, Brighton Taco Bell, for owning who you are and never apologizing for it. I love you. read more

This is the only Taco Bell in the entire area. Knowing that you'd think they'd get their stuff together and be more efficient. It's super normal to come here and wait in line for 20+ minutes. Unfortunately once you're in a certain point, you're stuck and can't get out of the drive thru. Their inside isn't open with COVID. Well, it's open very ocassionally. Next, I'm disappointed with TB in general for their lack of menu. They got rid of some of the best stuff. Anyway, this location always skimps you on so much. Chips and cheese, you never know if you'll get shorted on either. Not to mention the mass amount of crumbs you may get. I always have to order extra red sauce on my bean burrito because they never have enough on it. It's not just a preference thing either. They just put a drizzle on it. The only reason for two stars is that their staff are friendly. read more

Taco Bell - Half bag of Chips and Nacho Cheese Sauce - Fast Food Near Me - Brighton, Michigan

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If you're in a hurry, skip the drive thru because they have AI ordering now and she doesn't understand what you're saying, asks all kinds of questions you don't care about and then your food is wrong at the window. It's ridiculous. read more

Food is usually fine, but the service is awful. This is the second time in 2 months that I ordered on the app for pickup and it was out more than 30 mins after the time the app gave me. The manager just locked the door to the lobby and said "f*** this s***." People trying to get inside now have no idea why the door is locked so they just shake it for minutes on end because the manager did not put up a sign to let them know. Honestly just insanity this is how they are operating. Sitting in a Taco Bell for 40 mins waiting for food - not ideal read more

alright every time I come drive thru line long asf bcs how long it takes food take like 40 minutes I Wendy's speeding thru people but this place takes so fucking long, food good tho read more

This is the 3rd time that I have come to this taco bell and had an issue. I ordered Nacho fries, which were cold and disgusting. Tasted like fish. They need to clean their oil more often. It will be awhile before I order from taco bell again. read more

This place makes really good food but is so so so so so slow... SOOOOOOOO slow. I'm not sure if they're hand picking the beans and killing a new cow for every taco, nor am I sure how they can take (what feels like) 6-10 minutes per drive through car, but they're Sloth olympians. i'm sure whoever designed the drive-through line knew the people they would hire in future years would suffer frequent bouts of narcolepsy. You have to follow yourself into a single line that surrounded on either side by at the Taco Bell building and a large brown fence. Once you order, it's like a roller coaster jetting out of the gate. There's no escape. If you go here, have Hulu or a video game queued up on your phone. I'm giving this two stars not for the food quality but because its "fast food "....and therefore, supposed to be.....fast. read more

Taco Bell - Fast Food Near Me - Brighton, Michigan

Guys that work there are cool but I can never can get hot food and they constantly constantly get the order wrong!

i was extremely disappointed with the service at this restaurant, I went inside to the lobby at 11:55 mind you the lobby closes at 12 and this one man was extremely rude, screaming in my face, an angrily rushing us out. read more

Terrible...as usual...so I got the 7layer burrito - fresco which apparently means no rice or guac..just meat tomatoes and beans. And got a hard taco fresco ...ya there was more cheese than a normal taco has... wth?! This place sucks ! Oh ya and last week I got a crunchwrap that was nearly empty inside smdh read more

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Worst Taco Bell in Livingston county. Order is always wrong only has the drive through open and you can't get out once you're in

Everytime i come here something is wrong with my order, the line takes absolutely forever, or they don't have something This time they completely got my order wrong and i paid $15 for basically two sides of chips and cheese bc it's all I could eat from the order Don't go here read more

I bought a burrito and only got a half of one. More tortilla than what was inside of it. read more

Taco Bell - Burrito - Fast Food Near Me - Brighton, Michigan

the service was terrible, staff was extremely rude and sounded like they didn't want to be there, everytime i've went there they have forgot 1 or more things on my order, the food was fine but it was sloppy and just thrown in the bag, read more

This location started off really strong but has nosedived with each passing visit. At peak hours when the drive-thru line is 8+ deep you'll be lucky to get through the line in 20 minutes. With that in mind, once you enter the labyrinth of the drive-thru you may not leave until you run the gamut entirely, hoping they didn't forget part of your order. If you're in a hurry and the line reaches back to where the drive-thru lane begins, park and go-in, that's my advice. That said, the last time I did that the girl at the counter was a real sad panda bear and I opted to grab food elsewhere knowing that she was sad to be slinging tacos and I was going to be sad when my order go SNAFUed. read more

Food is fine, but the service is terrible. The last 5 times I was there, they either forgot some items in our order or gave us someone else's food. We will no longer go to this location. read more

This afternoon (2/26 around 3:30pm) I went through the drive thru and the kindest, most professional and friendly young man was working the window. His name is Jacob. He was so positive and thorough making sure my order was correct and everything I needed was in the bag. That young man deserves a raise. read more

This Taco Bell is BY FAR the worst one. You can pretty much count on your order being screwed up. Unfortunately it's the only one around. I don't know how it's apparently so hard to make a burrito and now a hard taco. read more

Worst taco bell ever. Ordered 10+ items, only received a small drink, one, small, drink. This isn't the first time this particular TB has messed up and I will no longer go to this location bc they can't get anything right at all. Constantly missing items, order mess ups, no sauces, ect. I sound like a Karen, I know, but honestly, this is the worst taco bell in the continental US. Don't bother, go to any other location but this one. read more

I made a order with my cell phone and when I went INSIDE the restaurant, they said they didn't have the order, I showed them the order in the phone and I stood there about 5 minutes and the attendant told me: he said I told you three times that we didn't have your order and wouldn't even take the order number from my phone and he would not fulfill the order, I wrote a complaint to the company and they never answered me back, so it's worst place in the world to me. read more

We've been in line now for 45 mins!!! This is so uncalled for considering it's "fast food"!!!!

Honestly always a terrible experience, not sure why they are 1. Extremely slow at moving DT line and 2. Always missing something from the order. I literally go out of my way to go to another Taco Bell... read more

you fucking morons forgot my rice in my quesarito which u already took off the menu shit bland read more

Slowest service I've ever seen at a Taco Bell. Plus prices have gone way up. Not worth it! $9 for two chalupas and a drink.

Horrible wait times even with 2 people in line I've been sitting here over 30 minutes and you can't get out of line once you're in you're stuck in line. Not even at the window to pay yet this is ridiculous. read more

Just left here tonight and the food was made excellent! Late at night on a Monday during a pandemic and the quality was awesome for a big order! Thank you! read more

Just went through the drive through, they're out of mild sauce & no breakfast salsa. Also, when they give you your food don't expect any napkins. read more

We love Bobby and Connor, they are the sweetest ever and always get our food right , love you guys xoxoxo

This has to be the slowest Taco Bell in the area. As long as no one else is there it's fine, but I've been waiting for my order for over 20 minutes now. read more

Hey it's Taco Bell. It's fast, open late, and you get a jug-o-soda with every meal! For authentic Mexican food, you'll have to go in and sit down. But if you just want something halfway decent, then Taco Bell is the place to be. I've only been through the drive thru, and at questionable hours of sanity. But this Taco Bell is consistent, and they get the orders right. read more

I just went though the drive thru. Aside from it being very slow service at 3:00 in the afternoon: I paid with $10.19 for a $7.19 total (I remember the dime and nickel) but cashier claimed I gave him 10.09 and gave me that change. They also did not give me the hot sauce I asked for and no napkins. So they screwed up every basic thing a drive thru has to do, except I did get the right food. read more

Opened up a WRAPPED burrito and had a big in it. How do you not see something like this? read more

Taco Bell - Fast Food Near Me - Brighton, Michigan

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This restaurant is FAST??? Sure.... Faster than driving to MEXICO for a damn taco! LOL it's always packed and once you're in the drive thru, forget changing your mind cuz you're stuck. My fiancé ordered food for 3 people, nothing too hard. Chalupa meal with chicken, quesadilla meal, a 3 taco meal an extra gordita and a fiery taco. Instead we got a gordita with chicken and two chalupa's with beef..... not the end of the world, but it's not rocket science and it shouldn't take an engineers degree to build a taco. read more

It was fucking shit wet soggy food and was waiting over a hour don't go to theese cunts

I ordered my food and despite having only one car in front of me and no one in the store, I waited almost 15 minutes before I gave up and bailed. To make matters worse, with the one car in front of me also waiting, I couldn't simply drive away because this Taco Bell is equipped with a "no escape" drive-thru. So instead I had to back all the way out...and I was just lucky that no one had pulled up behind me. This place is a disaster....avoid at all costs. read more