On Thursday February 19 at 2 pm I stayed 30 minutes waiting on line drive through, and when you are online there is no way to get out, the staff gave me the look when I asked if they are short of staffing and he didn't answer me, so I asked him again bc he may didn't understand English, so he said "it's the order" and closed the window. Got late to work, never again on this location. read more

Taco Bell - Stayed 30 minutes online to get this. - Fast Food Near Me - Commack, New York

We stopped by for a quick dinner. The drive-thru was pretty long, so I ran inside to order on the kiosk. I wanted to try the Steak Mini Crunchwraps, but I didn't see it on the menu unfortunately. I was able to try the new Cantina Chicken Toasted Cheddar Street Chalupas ($5.49) and a regular Crunchwrap Supreme ($5.99). The food is good with fire sauce on everything. read more

Taco Bell - Crunchwrap Supreme. - Fast Food Near Me - Commack, New York

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The food was cold, the service was extremely underwhelming. There was no communication with the staff or any of the customers. The only reason I knew my order was ready was as series of grunts and points. No one was stationed at the register so the cook had to come out and dole out orders. Very unorganized and unfortunately a not so good experience. The inside was not clean nor dirty but had an aura of film covering everything. Didn't expect much going into this dinner but after seeing the two star review already piled with bad reviews it seems like the management doesn't know or care to improve. Wish them the best. Plenty of parking though read more

Got stuck in the drive through here for unknown reasons. Apparently, There was a problem with an order or a customer but they should have had them pull up and wait instead of forcing myself and at least 3 other cars to back out of the drive-through. read more

Bro I am currently waiting in line at the drive through for an ONLINE ORDER and it's been 28 minutes. DONT COME HEREE

It all started when i ordered from door-dash one singular taco for my friend. It then escalated to me having to call the restaurant to ask why they were taking so long for one taco, I wasn't rude about it i was just asking why it was taking over 40 minutes to make one taco. Later I was on the phone with one of the workers who was extremely rude and hung up on me. I then called back and they gave the phone to their manager. I asked ONCE AGAIN and explained the story; the manager then proceeded to curse at me and hang up. While i am writing this we are STILL waiting for our one taco to come. Please work on customer service, immediately. So bad i wish i could rate it a Zero. (adding this in now i paid for express and it's still not here.) read more

if i could give zero stars i would worst service ever girl with the next tattoos has a serious attitude no one helps you if ur at the counter then when they give you your change the throw it at you do not come here u less you want a attitude and extremely slow and terrible service read more

This location is terrible! The dining room was dirty and run down, and the garbage pails were overflowing. One of the two self serve beverage machines was out of service, and the one that was 'working' had very little flavorings, and some came out as seltzer! I usually avoid this location because it's always terrible, but I decided to give it a try since I was in the area. It certainly is consistent - consistently gross! Avoid at all costs! read more

First off the girl that makes the food, red hair with tattoos is very rude. I asked her kindly if I could have my drink that I ordered. She grunted, got it for me with an attitude, then after I said thank you, she rolled her eyes. HORRIBLE STAFF!!! Also I paid for a medium drink and she gave me a small. Do NOT come to this location. Staff is rude, counters are gross and sticky and the bathroom had urine all over the floor. Gross. read more

The service always sucks here. The food is fine but it takes 5 minutes to be told "your food will take a little longer." I never go inside because the floor is sticky, people are rude, I've seen food be stolen before. This place needs better workers or management. Every other Taco Bell actually serves me. Fast food is not their business here. read more

Yikes. Half hour still waiting for order. Some customer sooner or later is going to blow a gasket. Trash bins are overflowing with garbage. People milling around Now I'm told my order was held up because I didn't pay for it. I'm standing right here. No one even asked me. Boy! Is this place a hot mess read more

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AI at the drive thru sucks. Burrito Supreme had hardly anything in it Not what I expected for over $6

I have never been treated by the staff of any establishment as I have been tonight by the staff and "manager" at this location. I placed a mobile order at approx 8:30 pm. At the speaker I requested the sour cream to be on the side for the nachos. The line, (another 4-5 cars ahead of me) took about 15-20 mins to get to the pick up window. I waited 4-5 mins for the girl to give me my food. I asked about the side of sour cream & she assured me it was in the bag. Not wanting to hold up the line for the people behind me, I pulled away & went to the parking lot to check my order. The sour cream was NOT in the bag. So I opened the box to see if maybe they had put it on the nachos. No they didn't. I went back on the line again, not expecting it to take that long again (boy, was I wrong!). I told them at the speaker what happened & they told me to drive up. After another 15-20 minute wait, I got to the window & handed the worker my bag. He handed me the side of sour cream & went to give me the bag back. I asked for fresh nachos because the ones in the bag were now cold & soggy. He refused, & tried to push the bag back thru my window. The manager came over and the first employee started filming me on his phone as I was arguing with the manager. She refused to remake the part of my order that was wrong. She insisted the side of sour cream was in the bag (it was not). Would I really wait on that line twice if it was? I was threatened with calling the police if I didn't leave the drive thru line. I am a rational person and in the past if there was an issue with my order, I was treated respectfully & my order was corrected. The treatment I received tonight was so out of proportion to the issue. I know it was busy, but I did wait on the line twice for over 30-40 minutes. If the staff was overwhelmed, there was no reason for them to take it out on me. It was poor customer service. And to film me without my permission! I drove away fuming at their mishandling over the whole thing. I parked in a nearby parking lot to see if the nachos were salvageable and now I noticed there was guac on them, which I had asked to be removed using the app. They went in the trash. Unbelievable! read more

Taco Bell - Nachos - Fast Food Near Me - Commack, New York

ordered 2 chalupas using tier rewards tonight (9/17/25) using the mobile app. Had to do it in 2 sep orders. I got there and I got my first order with in 10 minutes after waiting 25 minutes for the second one I was done waiting and asked for a refund (my tier rewards back) the guy behind the counter said if I didn't want to wait then I had to contact customer service. Meanwhile the staff was practically moving in slow motion. I wasn't the only person getting frustrated. the guy standing next to me was also tired of waiting and when he asked the employee how much longer the employee replied with we are busy if you can't see I told you it will be out soon, when the Custer replied back with you said theat a while ago the employee said well you can leave my store then. This was just a poor experience for everyone. Not to mention half of the fountain drinks were out of stock. read more

horrible lazy staff. Caught a attitude because I had a problem with the AI clunker that took my order. Once they had to fix it they said they refused to take my order because I complained about the AI system. So I just left. Not worth talking to ignorant humans. Maybe the clinker was better. Go back to sitting around with no cars in the drive thru. read more

the manager here is horrible and always kicks us out when we go in for absolutely no reason. We haven't done anything and i would like for something to be done too him. read more

This litte boy at the front wouldnt give anyone in my group water cups after we played basketball for 3hrs. He threatened to beat us up at the gym after we argued. Horrible service read more

understaffed only cash no drinks dirty dinning area can I say more every time I go it's a horrible experience

Walk in. Guy asks me "what do you need?" I said, "food" Asks me "what?" "I'm here for something to eat" "Ok, order on the machine behind you.." Ordered 2 bean burritos with extra beans, extra cheese, rice, etc. wait around for 15 mins... food finally comes out. The burritos are the usual tiny size despite adding all the extras. Never again. If you're going to pay Moe's prices, just order Moe's instead. Surprised they don't charge for sauce packets. read more

Lazy staff that can't be bothered to take your order. They point to the screen behind you and say use that and If you need help just ask. Why do you even work here?? read more

I went through the drive through, the robot asked me what I'd like I told her a nacho bell grande but instead it put on chips n cheese I told the robot multiple times I don't want it then a rude guy interrupted me and told me to leave to telling the robot no multiple times I'm so done with this place first it was their bad service now this?? Nah disappointment read more

Great food! The service though can be a little slow at times and make a few mistakes here and there. They changed their Atmosphere for my location, so it's updated and extra nice! read more

Food was wrong and they missed an entire item, wont answer the phone, I've heard they have nasty interior Wish I could give 0 I just want my food dude read more

I sat in the drive thru line for over a half hour. As I waited for my food in the window I watched a guy blowing bubbles! He was too busy walking around and blowing bubbles rather than getting food out. read more

I highly do not recommend this place for a night time snack.... just went abd ordered 2 chckn soft tacos Supreme and 1 nacho fries. The tacos smelled off - like cleaning solution, and they were wet, on outer tortilla. And the nacho fries were ice cold. The only thing right was the cheese sauce for fries was Hot!- n drink was cold. This is my 2nd attempt at this taci bell. NEVER AGAIN, BUYERS BEWARE!!!! read more

Where to start... first, the employees working the counter are obnoxiously rude. Unbelievable. Second, if the counter/dining room is closed for pick up the app shouldn't allow ordering for pick up. No one wants to wait 30 minutes at the drive thru when expecting to take 5 minutes for pick up. Get it together Taco Bell. Awful service experience. read more

I am not one to complain on yelp about fast food service, but my experience at Taco Bell this evening was horrible. I waited 15 minutes to pick up a DoorDash order, while not a single employee decided that maybe it's be a good idea to talk to the customer waiting at the register. Finally, someone comes to the front, but all they do it press some buttons on the screen and immediately walk to the back of the store. I decided maybe it'd be quicker to pick up the order from the drive thru, but I was wrong. The AI offered no help, and when I told it I was picking up a DoorDash order I was told I had to come inside to pick it up. As I was waiting to get through the drive thru, my friend decided to walk inside and see if she could get the order. Yet again, no one was at the front. She took it into her own hands and went BEHIND the counter, sorted through the pickup orders, and found the DoorDash order. It had been sitting there for at least 20 minutes. Keep in mind, this Taco Bell was not busy, no overflow of customers, or no huge drive thru line. Like seriously what is taking them so long. The manager at this Taco Bell needs to seriously reevaluate. This Taco Bell is being ran like the circus. I could go into the kitchen and do a better job at servicing customers than those employees. read more

It's great if you have 7 hours to wait for food, and then odds are it's going to be wrong. This place simply doesn't care about anything

Awesome that they're a Taco Bell that open, especially late! Service is really bad, wrong orders (sometimes to my benefit, extra stuff I never ordered/order probably meant for the car in front or behind/missing parts of orders). I won't complain about the times I got free food (they never charged me and closed the window), but I'm sure the dude or chick at the window was trying to hook me up. I'm not sure how this business operates, but if this is a franchise, corporate should take a closer look at the owner/operator(s). If this is corporate, I guess that makes more sense. read more

This location is the worst!! You order on a pad myself only to turn around and pay cash to a person. Drink station was disgusting windows were filthy. Seriously what are these employees getting paid for? They do nothing. Not even friendly. I'll stick to the other location down the road read more

Ordered on the mobile app, get there 30 minutes after order is supposed to be ready and they make the order from scratch. No apology, no customer service, not even possible to ride feedback on the app because there's no submit button. I'm afraid Taco Bell has jumped the shark read more

Absolutely pathetic customer service. I've never seen anything worse. There's way more Taco Bell's within the area to choose from. This place is horrible. Order is almost always wrong, and takes forever to be ready. 0/10 experience. read more

sometimes they either have my food within 10 minutes or over half an hour. customers that came in after me got their food first and i had to wait over half an hour for FAST food. do better and have good service read more

Waited 45 minutes to get food through drivethrough. It's usually not very good to begin with. Go to another location.

The food here is okay, convenient location, and plenty of parking. But the reason I'm writing this review is because I was blown away by the professionalism and kindness of one particular employee. This is one of the only restaurants I've been to where all employees were in the kitchen and no one was at the counter, and customers were forced to put their order through ordering tablets. It was a hassle to say the least, especially since these tablets are programmed to make you spend as much as possible. They always ask for more information like email, name, address, SSN (eventually probably) and try to trick you to adding additional items to your order. I was able to get through it with only a mild annoyance, but other customers weren't as lucky. There were several elderly customers that simply could not navigate the stupid system and were desperate for some human help and connection. That's when I saw Giselle take it upon herself to assist these customers, all the while more and more people came in. She very patiently walked these customers through their order and helped them put in herself. She did it without fuss or impatience, even though she was constantly being pulled back into the kitchen. I would have certainly understood her frustration if she had let it shown, but she didn't. It was quite touching to see the human aspect still alive and strong in such an unassuming place slowly being taken over by lifeless machines. The food was okay, but her service to others is what I'll remember. To the owners, GET RID OF THE STUPID TABLETS AND HIRE MORE PEOPLE LIKE GISELLE. And give her a raise. read more

We went in Taco Bell 10/3/2022 ordered our food off the computer screen menu and wanted to pay cash at the counter. We waited 10 min and finally asked is there someone working here? The girl at the drive though turned around and said NO ONE WORKS HE COUNTER!!!! While we stood in aw about the answer we then watched the people making the food with the same gloves never changing them while touching no food items. Don't waste your time here THEY ARE SLOW AND NASTY. This Taco Bell used to be excellent!!! read more

it's a normal Taco Bell pretty good food they do make it past good and easy. Drive-through line is long recommend going inside and doing it. It's much faster. But it's pretty good not bad. read more

It is Taco Bell, so you know what to expect. There is often a long line of cars at the drive through. You are better off going inside to order your food. From what I have seen on my visits there is that the food is fresh and the staff works quickly and efficiently. I take out, so I really cannot comment on tbe dining area. read more

The food is just fine, but the service is....SLOW. You'd think they were making the stuff from scratch. It could be because they give priority to drive-thru customers. The past two times I was there it took them 15 minutes to make my order once I placed my order via the kiosk. That's another thing too: no more ordering at the counter. You have to order at the kiosk. Must be a COVID-19 thing. I get it. But unless you don't know that, then you may just stand around there waiting for their attention to take your order. The employees were nice, but it's clear they are overwhelmed. Good luck to them! read more

We went in Taco Bell 10/3/2022 ordered our food off the computer screen menu and wanted to pay cash at the counter. We waited 10 min and finally asked is there someone working here? The girl at the drive though turned around and said NO ONE WORKS HE COUNTER!!!! While we stood in aw about the answer we then watched the people making the food with the same gloves never changing them while touching no food items. Don't waste your time here THEY ARE SLOW AND NASTY. This Taco Bell used to be excellent!!! read more