It's a solid, newer Taco Bell location. There's seating inside and outside. Lots of self-ordering kiosks, but it can bet short staffed here. Just know that there is also no drive thru for this location, but it makes sense with how small it is and how small the lot is as well. Despite how fisted it was and how busy it got, the staff did their best to be as efficient, welcoming, and helpful as possible. You have to get all utensils, condiments, straws, lids, etc from the staff though. We ordered everything from the Decades menu. Affordable, and goes for the standard Taco Bell quality. We got the limited orange vanilla slush. Way too sweet and gross and syrup-y but that might be from the type of drink it is. Decent location. read more

GREAT service, very tasty and fresh food, great location in Downtown Covina, very clean and large location w/indoor and outdoor seating. They added kiosks to this location which I personally don't like as I prefer to speak to a live person however, I am onboard w/all this modern technology. read more

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When it's super hot outside and you're in the area, you can count on Taco Bell for an affordable lunch with a working restroom (ask staff to let you in as they need to code you in). It was such a hot day and during a pogo event there's just so many people around the area we started getting hungry and needed a place to eat and rest. Taco Bell doesn't have a drive through but inside was super nice and cold, there's mobile kiosks for you to order so there's no line and you can also mobile order via the app! We got three Doritos tacos and a chicken quesadilla with a fountain drink (free refills). We didn't wait long for our food to be ready. They call out your order by name (first name and last name initial). The tacos were just as good as I remembered in college, crispy Doritos flavored shell and the lettuce and cheese falling apart everywhere so you have to catch them from the wrapper to stuff it back into the taco shell. Meat is still sitting on the bottom and not moving. The quesadillas are so good, I know it's just cheese, chicken, and their Taco Bell sauce but you can't recreate it at home (I tried and not the same). Getting a Mountain Dew Baja blast was what I wanted at Taco Bell but back then they didn't have zero sugar options, now they do! So glad I could get this brightly colored drink. Overall, very nice taco bell. Restrooms are clean, tables are plenty and more seating outside (not good when it's super hot), and multiple Kiosk order stations means no waiting in just one line! read more

Friendly staff, I used to stop by every Wednesday after pokemon go raid hour or some sort of pogo event at the nearby park. I always forget to take pictures of my food when I come here. Never had any issues, and for the most part the soda machines are always working. For how busy it gets its not too long of wait to get food read more

Very friendly service and my food came out fresh! Very respectful team in front the of house!

This location always gives out the wrong order wasting peoples time. The employees are slow, don't know what they're doing, management is trash and its full of homeless people any other location is better than this one be aware. read more

Antonia was amazing. She helped us order on the kios. She very engaging and made my wife and son smile. Our order was correct. The taste great. My son loved his taco supremes they are his favorite. They had very good music. The restaurant was very clean. We love this location. It has the best service. read more

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There's a reason this location has the highest rating around here. I give the credit to Mgr Santiago! He goes above and beyond for the store and customers. The inside and outside are spotless always. The food always correct and fast! He makes sure to greet each and every customer that walks in, and he tells each one to have a wonderful day as they leave! He makes you feel welcome!! We always go out of our way to visit this particular store all because of his hospitality. read more

The music in the store? Fixed. Nice. This location has gone full kiosk for orders and although I understand, it's a bummer. Sure I could download the app but I don't know. I like people. Could you please bring back brewed iced tea. I do visit Del Taco more often than here simply because they still offer it. Thank you! read more

I love this Taco Bell above all others. I'm always ALWAYS cheerfully greeted. The tables are clean, my complicated orders are always right. I can't stress enough how cool this place is. lessI'm here to tell you that I never leave without a smile. I'm not telling you to eat Taco Bell. I'm telling you to come to THIS LOCATION read more

Taco Bell - Smiling workers - Fast Food Near Me - Covina, California

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Cold beans and not giving water cups and napkins for are last two visits . Complained to customer service but nothing has been done or changed .Please don't vist this location cuz no good service plus they want us to buy sodas and refusing to give water cups . We are seniors so don't drink soda . read more

As Marcos took my order. I saw how fast the employees were making it. Jake kept the place clean; sweeping trash, wiping the tables & the booths. I liked how the manager, Eileen, was involved. She got the order together & handing It over. It was busy because of the Car Show. I was amazed! read more

L We stopped by the Taco Bell on Citrus Ave. in Covina and had a great experience! The service was outstanding--fast, friendly, and efficient. We ordered our food to go, and everything was exactly as we expected. I absolutely love their Nachos BellGrande, and my husband is a big fan of the tacos and Burrito Supreme. The food is always consistent in quality, which keeps us coming back. Definitely plan to visit again soon! read more

The service I received today was absolutely exemplary. Santiago took care of me and made me feel at home. Not only was the service amazing but the food was on the same level. Best TacoBell I've had in years!!!! It's located in a cute location. Please check it out if you are near. read more

Taco Bell - Fast Food Near Me - Covina, California

I accidentally ordered an extra box deal and didn't realize until after I ordered it. I placed payment under cash so as I approached the counter. Susan was more than helpful with me. She quickly heard me out about my mistake order and quickly corrected it. Not only was she very helpful but extremely kind and she gave a friendly vibe making my time here a memorable. read more

Thank you so much Taco Bell!! This is twice I have placed a big order of tacos for my high school kiddos. Both times The manager Susan helped me. Thank you again Susan you were a life saver!! read more

Was super frustrated with the app so decided to walk in and order. Jennifer Luna at the counter was so helpful and understanding. For some reason my app would not recognize my rewards but Jennifer honored my rewards and made a frustrating situation into a perfect situation. Customer service at small food chains are hard to sell, but believe me when I tell you the customer service at this one is perfection and profession. If you're in the mood for some Taco Bell and you have a choice come to this Taco Bell great service perfect food nice little parking lot off the street. Thank you Jennifer Luna for making my day, we will be eating here more often! read more

I had gone yesterday to pickup food for my brother. He had asked me for 2 stackers, nacho fries and a Baja blast. But what I had gotten instead were these two weird looking taco with purple stuff inside. Not only that but when I had gone no one would take my order at the register and when a worker saw me she set up the little self order tablet then went to stand behind the counter again. Would most likely not go back to this location. read more

This taco bell has a great deal for seniors at 2 pm. Medium drinks are only $1- Nacho special $2.99 plus 10% seniors discount! On a budget? This is a place go eat at 2 pm Monday thru Friday read more

Ordered a good quantity of food for the family tonight, we requested 8 packets of hot sauce and got zero! How can you forget to include sauces on quite a big order? All of the food was really cold too as if it had been sitting out for hours (most likely was). Nacho fries were especially bland, dry, and cold. Really unappetizing and disappointing! If they can't even remember to include sauces in an order, and forget that food has to be served warm, then they can't be trusted to do anything right. They also took a long time to give me the order so you would think it'd be complete. Sadly it wasn't. I have no hope for this place. Please beware. read more

Vey good service and great quality food, loved the guy who worked there. I loved the guy who served me he had great energy and was very polite read more

I have been at this Taco Bell many times. We came here not long ago to grab a bite to eat. Parked in the Downtown area. Sat inside and had the Taco Bell Meal Deals. They were decent in price with combos and all . Customer service was ok. It's all good here. read more

This '"Taco Bell" location does NOT accept nationally distributed coupons. This franchise does not participate in any discount program. Just FYI read more

Taco Bell - DENIED! THIS LOCATION DOES NOT ACCEPT NATIONAL COUPON OFFERS. JUST FYI. - Fast Food Near Me - Covina, California

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Nobody wants your stupid kiosk system! It takes way too long, you have to use it to order and then if your paying cash, you still have to go to the counter. I watched the manager turn away three older customers because she wouldn't take there order the normal way. Read the room lady! Nobody likes it! We want to talk and interact with real people!! And fill your Dr Pepper already! It's always out!! read more

Order family pack tacos to go. On my way to the car I forgot to ask for sauce. I walked back in and ask a young man for sauce. He was polite and placed hot sauce in a small bag for me. He then replied with have a good evening ma'am, Wow !! cannot remember the last time a fast food worker was so polite. Anyone complaining about food quality and time needs to give these workers a break. Most problems are out of their control and can't do much about. Also kudos to these young kids working, it's rare to see young kids working now and days.. read more

It was an amazing experience they made my food really fast and it was great. Also Jade was very polite and asked me if I needed any help while smiling. She was a fast worker keeping everything clean and she made my experience very enjoyable I hope she is being well treated in this establishment. read more

Bad service. Will not take your order at a register, yet there's 2 cash registers.first thing I thought, if my elderly father came in hungry, he has no way of figuring out how to use it. Got to find out who the owners are to complain and let them know how quick they will be going out of business with that lack of customer service. read more

Nothing like ordering food with 8 fire sauces only to find zero sauces in the bag when you get home.... Maybe Taco Bell should put the sauces back in the lobby so you don't have to rely on your staff to read the order. read more

I would honestly give this place a zero if I could. The food quality was terrible. We were given a Crunchwrap that was completely open and fallen apart. Also, it took them 30 minutes to make our order when it wasn't even busy. It really seems like they hire anybody here. Bathrooms are disgusting and smelly too. Please hire better workers. read more

Fast and fresh food good place to chill and hang out I like their Mexican pizza pretty good

This one the best taco bell the workers are nice there burritos good it's clean inside

I've been coming to this Taco Bell for a long time. It's always been consistent compared to the other Taco Bell's I've been to. Ive been skimped out hard by other locations but this place does ya right . Solid read more

I am such a big fan of Tacobell. I love Tacobell! I live by one as well and I go here sometimes on my way to school. I usually order through a drive thru whenever I go o Tacobells but this one does not have a drive which I find peculiar but at the same time it's understandable since this branch is located in old town Covina with their small buildings and such. Parking here kind of sucks since everytime I go, their parking lot is full. So I park on the little street next to the place. Each time I go the workers are always nice and willing to assist you. They always have a smile on their face and know how to assist customers. One time while I was waiting one of the cashiers was taking his time in regards to helping out a customer in a section of the menu and what was in it or what the the customer was looking for. Idk as a college student sometimes I'm sort of broke and have a budget on what to spend. This one time I bought everything from their dollar menu and also bought their new "sliders" which was a dollar and is sort of like mini version of their yummy crunch wrap supreme. My thoughts on the sliders bleh...it lacks flavors, I've tried two out of three of them and two of them were pretty bland to me. But their Frito burrito and bean and cheese burrito are pretty good Anyway I'm a sucker for Tacobell. I deducted one star because of how there is no drive thru and how the parking lot is small. Basically location wise. read more

Taco Bell - Spent $5 on this whole meal :) - Fast Food Near Me - Covina, California

I love taco bell. The nachos bell grande are bomb. Pretty clean inside too and friendly staff

This place deserves zero stars. Orders are always wrong or messed up. Simple things seem to be incredibly hard for this place to do. Something like giving the correct hot sauce is extremely difficult for the people who work here to do. Will never go back to this place. read more

I ordered a simple order of tacos with a burrito with no sauce and no onions and these ppl made me cold tacos that were Sagi and my burrito came with sauce and onion witch i never ordered that but maybe if the workers there can make a simple meal fresh and not leave it sitting there for 10 minutes and do their job thats as simple as making hot taco meet then that place can get some happy custys 1 star for me and mines homie read more

almost 16 dollars for number 4 large meal.basically large fries...large drink and 2 quesadilla taco carne asada.last time I go here.

Their hot sauce wasn't hot enough. Will this scathing review affect your drunken decision to indulge in a chalupa or a cheesy Gordita crunch? Nope. read more

This Taco Bell is under new management and the service is terrible. This location used to be the best but now they have a cashier that is rude,cold and unhelpful. All we wanted was some hot sauce and she ignored us. read more

Honestly this is the best taco bell in the area. All employees are super nice and very fast. I have no complaints and love how clean it always is. My orders are always correct and never have to worry about them forgetting an item. This is the best taco bell ! read more