A consistent struggle to get fast food 'fast.' On 3 separate occasions, and against my better judgement, gave it another shot. Again my wait for food was 20+ minutes. Once given, the order was correct and tasted exactly as I'd expected. No issues with the food. But the wait was stunningly long. At least I had the presence of mind to park in the lot. Those locked into the single lane drive-through line weren't so fortunate. They were captive in their cars with no esacpe and seething mad. Today figured I'd try to get in a bit before the lunch hour crush to avoid the long wait I'd experienced before. Sign on door said dining room open from 7am yet it was not. It was 11am. It was closed. Their management has to take control of this one. Facility is quite clean but a woefully under-prepared and unproductive team has created extraordinary waits that had many patrons simply turning away. Taco Bell management will need to get involved with this one. Further, it appears they've not taken time to study the receipts and timestamps to know how they're going to anticipate the day-to-day business spikes of customers and products being ordered to staff properly and eliminate the horrendous waits. If you're heart set on Taco Bell the food is fine. If you're in a hurry would highly recommend you consider another Taco Bell, else a good amount of your entire lunch break will be spent in line. And for the love of Pete DO NOT use the drive through! Once in the drive through you're committed and there is no going back. read more

I was told at the drive thru they were closed. My iphone indicated it was 1:57am. The posted hours indicated they closed at 2am. Just lazy employees. read more

The slowest tbell. Have to wait at least twenty minutes every time even in the drive through .

Get there at 3:02am when they close at 3:30am. I just worked a 16.5 hr shift at work and had zero time to eat. On my way home I decide on some T Bell. I am forced to wait 5 minutes at the speaker box. Finally someone says we are closed in a fake Mexican accent . I asked really? Same person says they are closed. Sounded like they were laughing as well. Not happy at all. Won't go to this location again. This has happened to me before. Missing items in bag from location as well. Thanks a lot read more

Way do you never have change? Also employees seem to have trouble with orders many mistakes

Not only are they stupid slow for the small amount of business they get, the staff is RUDE. Another customer had mention that they were going to need a minute and the rude cashier just says "Well you got until 3" it being 2:45 and then she started laughing with what I assume to be the manager? Just rude with the worst attitude. read more

Girl at the drive thru was practically yelling the whole time.When I tried handing her the money, she said ;wait hold on and then she slammed the window. To top it off no sauce, napkins or receipt.When I stayed at the drive thru window to ask for them, she just stood there and look at me and walked away.Never going back to this place since I called the manager but she wasn't very concerned to hear me out. Totally rude!!! read more

Taco bell is always great but this location is only open until 11 pm on weekdays not 1 am like their posted hours would suggest.

Waited 20 minutes in drive thru for Food. They closed the lobby down early too. Both are regular occurrences. It's time they get an " estimated wait time " sign in the drive thru so you don't end up stuck. Not kidding. read more

I went to this location for the first time in years because the Middleton location is terrible. Very first order and I only got half my order. I just think kids are getting dumber and dumber, as it seems stupid screwups like this are very much commonplace. read more

Standard tacobell everything was warm and tasted like it should. Was quick also, and the soda had the mix right.

Slowest. Drive. Through. Ever. I could make an entire taco dinner from scratch in the amount of time it took us to receive one #3 with a Diet Pepsi. Good lord. read more

I have gone to this Taco Bell regularly over the years. Food is fine and I like the new redesign they did of the building. They used to process drive through orders very quickly even when there was a long line. I am sad to say the service has been noticeably worse lately. Staff not as friendly...much longer wait at the drive through, and the worst part is the orders have been messed up numerous times. This never used to happen here. I hope some changes are made so later reviews can be more positive. read more

Do not ever order in the restaurant. My kid had to use the restroom, so we ordered to go. Stood there for over 15 minutes waiting for our order, watching over 10 vehicles go thru the drive thru and get their order. Just shameful. Corporate must have some crazy time monitoring of their drive thru service, but if you choose to order inside you will just wait and wait and wait. Most of the time we waited it was this awkward staring at the two guys working the counter and wondering what the hell was taking so long. read more

The tables were dirty, and the food was cold. The shredded Chicken quesadilla was wet and cold.... The cheese wasn't melted. The Fritos beef burrito was the only redeeming part of the meal. My burrito Supreme was cold as well. I keep going back partly because this seems to be the only place with the diet Baja mountain dew drink. Anyway, I will probably go back again because I'm a sucker... I will just have to refuse cold food with shredded cheese that's not even melted. read more

We have lived near by for 2 years and have been regularly using this place, but never have a good experience so I'm not sure why we do it. Our order tonight was missing a taco, as usual, and mot only was our quesadilla not even melted, but the crunch wrap we got had less than a teaspoon of meat, no cheese and a few tomatoes. The girl we had in the drive thru was either THAT new or she was high because we ordered the Beefy Cheese crunch wrap box, only to have her ask what we wanted 4 times, what kind of crunch have wrap, "so, was that the box you wanted or just a crunchwrap?", and asked if I wanted cheese on my quesadilla. This hasn't been the first visit with a lousy window person, nor do I believe it'll be the last. No one they have hired has ever been focused on their job. I have wasted countless dollars leaving without items that I have ordered. My roommates have been bold enough to go back down the road to return what they have gotten. I just don't see why this taco bell sucks so badly. read more

Only one star because I couldn't give them negative stars. I went in to order and saw the three women in back talking about getting their car fixed. I stood there for about 5 minutes without being greeted. Finally I waved my arms to get their attention and I was told "Yeah, we see you". Really, if you saw me, how about taking my order and putting my money in your cash register. Still I waited about another minute or two while they were still talking about getting their cars fixed, hoping that I could order. Nope, not a chance. They were too busy and too wrapped up in their own attitudes to have to deal with a lowly customer. I ended up walking out without ordering. The one with the attitude that told me "We see you" yelled out "No, don't leave, we'll be with you" Too late lady. There are plenty of places where I can spend my money. This place must not need it. read more

Slowest Taco Bell in the world. I can only assume they're butchering the dog on a per order basis which would also make this the freshest Taco Bell in the world. That's what makes the decision whether to go or not so difficult. read more

Horrible. I ordered my food and 15 minutes later I got it. I thought this is fast food. Then I get home to find out I missing half of my order. So I go back to pick up my food and I come home and found out that they totally messed up the other half that I had left here with my family. So then we had to go back for a second time to get it corrected. The employees were having a dance party and clearly did not care about helping any customers and never did they say sorry for the times that we had to go back or offer anything for the inconvenience of them messing up. read more

Good luck even getting an order in. Waited for the drive through for 10 minutes after ordering, and I was the second car. Eventually just left. Car in front of me had to have been for much longer than that. read more

It took me 17 minutes to get through the drive thru. What I thought was going to be a quick pitstop to grab food, became a long and annoying wait. I got home to find my tacos thrown together in a mess and cold. read more

Tried to order three regular tacos and here was their response - "we are out of beef for the next 15 minutes." What a joke. You will fail, Taco Bell, because of situations such as this - specifically this location. read more

Took a drive through. They took long time to get my order ready and gave me the wrong order. Awful never going here again.

The taco bell across from Menards is the absolute worst. Not that I have high standards for taco bells. I have driven out of the drive through 2 times. I have been in the drive through 3 times total. The line is always backed up for 20+ mins and the one time I waited (only because I was in a truck and couldn't fit to get out) they didn't even apologize. Thankfully they must know they suck and made a wide drive through so you can leave!! After my last time leaving the drive through, I haven't gone back and will take my business else where. read more

WTF its was supposed to be open! I went through the drive through... waited 5 min... said hello?? drove up... looked open... no one there... two cars outside, figured closed right? nope they were open for another hour. Guess they were busy with the other customers that were not there... all I can say is WOW. WTF read more

Sometimes good services sometimes messes up the orders. Food is not great. The mgrs r good the employees who work late at night black lady is rude. All in all ok very par for Taco Bell read more

I have never before complained in this sort of forum about a restaurant, but after my experience today, I feel it is my moral obligation speak out. As I rolled around Madison, WI looking for a late night dinner destination, the only place I found open after 10 pm was this Commerce Drive Taco Bell location. Given that nothing else was open, the long line piled up in the drive through appeared as no great surprise. After inching up to the ordering spot and placing my comically uncomplicated order, I proceeded to wait for roughly 30 minutes for the 4 cars ahead of me to get their food, in the middle of which I stayed in a complete standstill with the parking brake on for 15 minutes. I poked my head out of the window of my car just to make sure that there was not obvious smoke coming out of the building and that someone needed to call the fire department. When I finally made it to the window, a bored-appearing teen mumbled an apology about the wait, and upon pressing her on the happenings inside the establishment, she mentioned that there were "only two cooks." I actually did not realize they "cooked" anything in a Taco Bell, but it was quickly apparent that the problem was more widespread. As I peered inside waiting for my order to be assembled, I noted no fewer than 3 idle workers milling about, seemingly aimless and appearing vaguely lost. After being handed my food, I realized that they had not provided me with the cold drink that compromised about a quarter of my total order, and I had to wave my arms wildly for about a minute before anyone inside noticed. After encouraging them to provide me with a beverage, I asked if they had any hot sauce, which they of course did not have. However, flexible as I am, I accepted the offer for "fire" sauce, and the young man at the window let about a dozen packets rain down in the general direction of my outstretched hand. I caught about half of these while the rest scattered uselessly into the drive through lane. Never before have I seen a fast food restaurant in such need of an iron-fisted manager to restore order to near-total anarchy. I think the whole lot of workers at this location should be fired immediately and replaced by a single motivated individual who gives a shit. The drive through wait times would be dramatically improved with this single intervention. Oh, and they didn't give me any napkins. read more

yep lol very disappointing again... ive been there 3 or 4x because its so close to my house... BUT NEVER AGAIN AFTER TONIGHT they closed at 10 my and 3 OTHER CARS where waiting in the drive thru and LEFT... CORPORATE SOULD CARE AND BE MORE INVOLVED IT EVERYONE OF THERE BUSINESS ESPECIALLY THIS ONE.... One of the other times i went ALL the tables were durty and with flies i wish i was joking and the othe 2x i went the WAY WAY WAY OVERLOADED my steak quesadilla with jalapeno sause to the point it was a saugie nasty cream full mess in the rapper when i ate it 5 mins later... i am not one to complain ive worked in customer servers plenty of times so i give the benifet of the dought but CORPORATE THIS IS RIDICULES U HAVE LOST A CUSTOMER PERIOD read more

this taco bell has disappointed me on multiple occasions. i moved to madison and i live right around the corner. i went with my room mate and we waited in the drive thru for no kidding 45 MINUTES. mind you this was around 3-4:30 in the afternoon. the next several times i went at night and they have no signs that they were closed at 11 (btw what taco bell closes at 11? that's where you get most business i would assume). i waited again for 20 minutes with other people but it seems like everything was at a stand still. then they tell us they're closed and all the other 9 cars i was in line with left. i decided to give them another try with my friends and we try to go inside and the inside is just closed??? mid day??? idk this place sucks and i refuse to ever go there again. guess i'll just go out of my way to drive to the taco bell by whitney way but it is worth it because of they're service. commerce drive taco bell PLEASEEEEE step ur game up. read more