We all that moment when what we want is just a simple meal from Taco Bell. The good is just right and we all know that we won't regret the decision as badly as If we had a burger and fries. We visited the Ontario Mills Taco Bell and firstly need to review how polite and kind the employees at this location are. They were welcoming as soon as we came in and even provided us with advice for our order of converting it to a meal in efforts to save us money. The bad news is that in spite of their friendliness our order was delivered incorrectly. We had placed an order for three Soft Taco Supremes with no tomatoes and actually recurved three Regular Soft Tacos. I'm the end we were so impressed with the staff here at Taco Bell that we decided that the mistake was not worth pointing out. Sometimes you accept that Customer Service at a fast food restaurant is just so good that it trumps any mistakes. This was one of those days and one of those restaurants! read more

Horrible experience today!!! I went in for lunch and got their left over trash. Instead of a 5 layer burrito I got an old burnt tortilla with burn rice!! The chalupa looked like they came straight from someone else's order dry burnt and disgusting the chicken inside them looked as if was picked up from under the stove. Luckily I had left home or else I would have gone in to give the incompetent team a piece of my mind. read more

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I selected drive thru pick up Order and they refused to give me my order through drive thru. Order was prepaid and insisted I had to park and go inside very unprofessionally. Why have that option? after sitting in a drive thru for a few minutes us customers choose drive thru option for convenience. We are on our meal breaks and need quick and easy service. Very disappointed with the Onatrio store. Even at the window refused to hand over order. App needs to be updated or employee need to do better. read more

terrible service taco wasn't cooked all the way gives you a terrible stomachache the bathroom wasn't clean

I stopped by for Taco Bell and they told me that they didn't have any Taco Bell available only KFC. The place was a filthy mess and I was told by a female that came out of the bathroom that the bathroom was terrible also with no soap. read more

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I've had sh*tty food and service quite a few times, but this place top 3 for me in my book of TERRIBLE PLACES never to revisit. Hit the KFC Tacobell because there was no line at all at 2pm. Was told they discontinued a bunch of the KFC items so I got a chicken quesadilla and taco combo with a drink instead. Drive up, they hand me a 3/4 cup full drink, no straw, no napkins, no sauce, and the saddest excuse of a quesadilla. When I waived through the window to get some sauce, you think I was asking for this kids social security number. read more

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Ordered a soft potato taco, it wasn't soft at all, it tasted like I got some old expired potatoes, ordered bean and cheese rice burrito, it was more bean and rice than anything else! I asked for cinnamon delights and I was told it was going to be a 5 min wait, they weren't even warm?!!! Tried calling the Taco Bell/kfc 4 times but nobody is picking up because I need some type of refund, I paid over $18 and I can't even enjoy 3 items that I bought!!! Why not get some fresh food if y'all already having us wait 5 mins? Order taker was also not friendly. read more

Taco Bell - Bean and rice with barely any cheese, y'all see this? - Fast Food Near Me - Ontario, California

I've gotten plenty of skimpy Taco Bell but this was definitely the worst I've ever gotten in my life. Decided not to check my food before driving away and got all the way home to find basically empty taco shells. Normally I would just eat it and be disappointed but there was nothing to eat. So I drove back and asked for it to be remade. The lady was unapologetic and said they portion everything. I said I know I worked for Taco Bell I know the portions and she said how long ago? Excuse me??? Then asked if I wanted some meat on the side. Like no dude I want my food remade the way it should've been made the first time. Asked for my empty quesadilla to be remade also and got another half empty quesadilla in its place. This is why I never come here. read more

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All I wanted was a taco and if you look at the picture it is not what I was hoping for. read more

Taco Bell - Hairline of "beef" on my "Supreme" taco - Fast Food Near Me - Ontario, California

No! They are always sold out or say they are sold out but really don't want to cook it. That is what we have been told literally. We went one day to get KFC and said they were sold out but then said it'll take 30 min to cook the chicken. We were shocked! This isn't the first time we have come here and they said they were sold out of something even ordering from Taco Bell menu. Even the basic ground beef. I don't like to leave bad reviews because I work in the industry but this is a place where it is consistently bad and "sold out" of food. We have to go out of our way to another location to get what we want when this is less than a mile for us. read more

This location is total crap, the staff is rude and they gave stale Beans and dried tortilla in Bean rice cheese burritos. It was so bad that my 10 years old boy threw up. So we were traveling and we just searched Taco Bell and found this one closest,. We went drive-thru and ordered some burritos. We also requested the lady to give us big cups of water as the temperature was 98. She was very rude and she said I have to charge you for the cups I said I have kids and the temperature is very high we need ice. She said whatever sir I need to charge for the big cups. She give us very small cups of KFC with a weird smile on face. When I go to other locations they have started giving big plastic cups with Taco Bell logo, so I don't know why this Old Spanish lady said that. So when we started driving my wife gave the food to the kids and she also grabbed one she gave me a bite and I realized that all the burritos have bad tortillas the corners are dried up and they were very brittle as they were at least a couple of days. And then my 10-year-old who got the bean rice cheese burritos also did a complaint that is very chewable and a weird taste. I thought the kids are cranky because they were also asking for the frozen yogurt. But to my surprise after a couple of miles he threw up. My wife took a bite from his leftover other burrito and she told me it's so sour because it's stale. How can Taco Bell sell this type of food, I was in food industry for 23 years. And in this kind of soaring temperature I used to sample and taste my food like four times a day. I doubt they have a food handling certification. Is that a manager on site, or any supervisor who can check this. Because we booked in advance and we were going on a vacation that's why I did not take a u-turn otherwise I would have taken care of that untrained cheap kitchen stuff myself. I would have let them eat that burrito in front of me. I think the kitchen stuff needs more training or if this location is avoiding to have a supervisor with brain to to leave these brainless people in kitchen. Taco Bell corporate should take care of it. Also I will bring attention of the health department to do a random check because this location is totally trash. The food was crap the lady on drive-thru was rude and trashy. I don't think so that this location represents Taco Bell brand. Seriously whoever served that stale food which made my 10-year-old sick should be fired. I understand that people need job right now but seriously she can go or he can go work on a gas station where at least she cannot serve stale food to the diners to make them sick and throw up. If the managers need any information or they have doubt I'm saving my credit card receipts so they can check the time and bad employee who served the stale food. I'm stopping here but my anger is not letting me stop. I will request all the people using drive-thru on this location please check your food before you leave because this location is crap plus crap multiplied by crap. read more

They have the slowest people working in the drive thru. They literally cannot take your order and take your payment at the same time. And if you ask them a question about the menus they have no clue.. get faster people who know the menus. read more

First time eating at this place today, it's terrible, the place was very dirty and unorganized, tables were filthy, floor was messy, they kept both restrooms door locked during the business hours, I asked for key to open, manager lied to me saying it was stolen, hand sanitizer dispenser near the counter was empty, foods were awful too, first and last, won't be back for sure read more

Food was horrendous in terms of portion and quality, the parts that were edible at the very least. The food very clearly sits for hours on end as much of it was cold and the tortillas were so stale and brittle they literally broke into shards. Much of the order wasnt even correct to begin with and kept trying to sneak in side dishes I didnt order because they were out and couldnt just say that to begin with. Even after confirming the order because onions can cause tongue swelling they still throw a handful of onion in our food. The owner needs to have a serious reality check if theyre allowing this atrocious excuse of a meal to continue because they want to cut corners so they can continue pocketing as much as they can rather than take care of their investment. read more

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What was great about this Taco Bell was that it was a part of KFC so i could order chicken at KFC and my friend his burrito at Taco Bell. The building is at a great location across from a hotel and if we decided to eat somewhere there were other choices to eat up the street not to far. The place did have a "cold" feeling and have to agree with others that reviewed this the staff, all but one guy, were rather rude and treated us like a number forgetting part of my order. The nice guy saw that not only did i get my order but got an extra coleslaw in the second coleslaw though the second one had no dressing seemed on it so was rather bland and dry.But My friend enjoyed his buritto and me my meal and we will be back read more

Haven't had Taco Bell in a very long time but I am sick and was craving it. FIRST AND LAST TIME EVER AT THAT LOCATION. Got a chicken chalupa combo, no cheese and sour cream. Was very specific, said it 3 times to make sure. For my crunchy taco, substitute for potato. They said 5 min wait for potatoes. After going to window, no potato. When I got home, my food had cheese and my crunchy taco was beef with cheese.... SMH. Incorrect! Called and spoke with "Unique" which was "manager" saying "I'm sorry. We are training new members. We will remake" My husband left to get it. She called back saying they didn't put cheese and checked cameras. Ummm, Why would I lie? I am lactose. Picked it up new order with "no cheese" When getting home, all the food has cheese and chicken!! That's crazy... Called back 4 times, no answer. Finally after the 5th call. "Unique" said I was a liar and she made it herself. I told her I could send her picture of all tacos with chicken and cheese. To show proof. Worst Taco Bell ever in my 30 years of life. "Unique" also said, "it's not hurting my pockets making it" Lol. A manager wouldn't say that.. Pathetic. Not worth driving back. DO NOT EVER COME HERE. You are warned :) If I could give it 0 stars, I definitely would. read more

Was giving it another try and nopes All 3 orders wrong the Mexican pizza was ALL TOMATOES the chicken burrito #12 was a joke and the tacos with no cheese had all cheese fuckn fail again read more

Didn't realize I've already been to this location before and I only went because it was close to where I was at. Waited over an hour for 3 bean and cheese burritos and 2 cheesy roll ups. The most simple order ever. It was not busy at all and the people who came in after us for an hour got their orders before I did. It didn't make sense. Definitely don't recommend. Food isn't great either. Might as well slap beans right out of a can onto your own tortilla. It's basically the same quality. read more

Hello my yelpers. Listen. I would not eat @ this Taco Bell. Its always dirty and this time took the cake for me. So I ordered three fiesta burritos and listen when I took a bite of mine and got a long string of hair and lawd! Listen I gauged and threw up for a minute. Just nasty. I went back and they said they couldnt refund me on my gift card , but can order something else. Why the hell would I order something else with hair in my food? Long story short didnt get my money back from my gift card! They took down my name for next time. Smh! Bad business! Yuck. I will be cooking @ home for some time now. read more

I went here on my lunch excited to find out their was a Taco Bell location near by my work , I rushed over their and order my 5 layer burrito and large Baja blast . Only to be disappointed by their food , idk if it's because it's half KFC and half Taco Bell but their Taco Bell is lacking! the beans in my burrito were super watery and flavorless , my burrito was cold and not fresh tortilla . This is not the Taco Bell I know and love and I go hard on Taco Bell at other locations, this was NOT IT . More like Taco YUCK. My burrito had no nacho cheese in it either :( and to make things worse my cheesy melt wasn't melty .... The only thing that saved the day was my large Baja blast in a KFC cup . I should have just ordered KFC.... at least they have good biscuits read more

I have never been to an unorganized super bad service and slow service like this location here. It's like the blind trying to lead the blind. They always mess up every order have like 7 people working and can't keep up. And the food isn't even freshly made. read more

Where do I start From rude service Opens late they don't open when there hours say they do They don't know how to wrap a burrito At all Like come on just close this location down read more

After ordering my meal they tell me exact change only or card which was fine, but when I get home, I realize they got my order completely wrong and is owed items. Do the employees working 2-18 at 830pm know what's on the menu because that was an epic fail read more

Today around 11am I was going into the establishment And an employee was outside he let me know that the dinner room was closed I told him I had three separate orders to make and he said just go threw our drive threw I said "Are you sure?" and he said "Yeah" I waited in line. The women that answered to told me I couldn't make separate orders having three cars in-front of me not counting the time I waited. I told her "But the employee that was just outside said i could" to which she rudely replied "Well he's ONLY a cook so i don't know why he told you that" I told her "okay, well I have nothing to order then" and she cut me off to say "okay that's good" When I drove by the window she locked it like ma'am If your going to speak like that to me why lock the window? I already wasted at least 20mins I have no more time to waste on you. --Management please speak to your staff-- read more

As much as I tell my wife to NOT get food at Taco Bell, she still does it. She is severely allergic to dairy and she asked for no cheese or cheese containing sauces...the receipt says bean burrito, no cheese, no onion, no red sauce. She took a bite from her burrito and of course there was cheese inside. And cheese sauce on her other order. Tried calling to speak with the manager but of course no one answers. This Taco Bell in particular really needs to close down. Our orders are never correct. Cashiers should communicate better with the kitchen staff. read more

Gave this place another chance...ordered jalapeño sauce.....got ranch! That's a first! And the cantina burrito came out shrunken...I think they put the leftover little contents in it because it didn't taste fresh, was the smallest burrito in the universe (had fun eating mostly bread) and it gave me an upset stomach (and it was vegetarian!) So now, I'm definitely done. read more

Taco Bell - Fast Food Near Me - Ontario, California

Wish I could give -1 Star. They don't deserve to have any stars. Basically, I paid extra for beef on the power bowl, no rice and I received rice the first time, I went in and they remade it with an attitude like it was my fault, this time the whole bowl was half the amount of food, I explained to the dumb obese and ignorant employee that I paid extra. She said we would be making your salad over 3 times and I explained again, not my fault and NO you wouldn't be making it over, just adding beef. She rolled her eyes, having a nasty attitude and said "we're done" when I asked for her name she said "You don't need to know my name" I was on hold over 30 min trying to place a complaint so I tried calling corporate and was told they have a temporary number and so I tried calling and it was the same number. I called back the receptionist and she continued to hang up on me. This entire Company is a joke! I wasn't going to post anything because it's obvious this review will fall on deaf ears, so basically I'm venting to the universe, LOL. read more

So we ordered Taco Bell from DoorDash at another Taco Bell down the street that says they're open till midnight on yelp they canceled saying that they're closed. So then we drive to this one that says it closes in 39 minutes on yelp and pull up and it's already closed! What is the deal with Taco Bell's closing early on a Saturday night? What happened to the days of 2 AM?!?! smh I guess it's back to Del taco for us read more

I wish there was an option to leave no stars.... I get having a bad day but to be utterly rude is uncalled for. I went inside and waited at the counter for over 5 minutes.... no worries, I came in around 11am so they were in the back preparing for lunch. When the cashier, Janelle, came to the register she just said "what do you want to order?" With a blank stare... I said "I'm sorry?" As I was taken back by her rudeness.... she again said "what do you want to order" in a condescending tone... Aside from her rude demeanor, the restaurant was dirty, not swept, every single table not wiped down, and sticky chairs with food on them. read more

Taco Bell - Fast Food Near Me - Ontario, California

To bad I can't give zero stars! This is the worst Taco Bell I've ever been waited over twenty minutes with only 2 cars aged of us. Ordered 2 tacos no lettuce I get that it won't be filled but seriously this is ridiculous. Will not be returning ever! read more

Taco Bell - Taco no lettuce - Fast Food Near Me - Ontario, California

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If I could give them no stars I would!! I live in Fontana so I was skeptical about stopping at this Restaurant. I know how Taco Bell is supposed to taste because Taco Bell is my number 1 favorite! Let me tell you their food was unacceptable!!!!! My beans were dryer than the damn desert! The tortilla was stale!! Nothing tasted fresh!!!! I'm not going to even mention all the other stuff they messed up. I tried calling them and they let it ring forever just to hang up on me!!! Let's just say I ended up starving for the night. So they deserved this review! Despicable!!!! Worst Taco Bell I've ever been to!!! read more

I just met a super nice guy (green hair and a beard. Working front counter). He was great. He was polite and friendly and he made sure our orrery was perfect. He took great care of us and all of our food was perfectly made. Everything was as you'd expect from Taco Bell. Oh and I was able to order a Nashville Hot Chicken Little just for fun! Thanks. Was yummy. read more

We went to this KFC/ Taco Bell location today, cashier was pleasant, once we went into dinning area this place was a PIG STY, The tables were FILTHY, there was food and TRASH all on the floor. WE WIPED our own table. Funny thing is some young lady came in for an interview. I hope they hire her so this place gets cleaned up!. The manager should be ashamed of themselves. Then we received our food and it's wasn't good at all. The taco shells were broken and messy. If possible I would give them zero stars. My wife said that the women's restroom was a disaster. Looked like it hadn't been clean in days. I wouldn't recommend this location at all. This Taco Bell location has been the worst I've ever seen!... read more

Made a yelp account just to write this. Worst taco bell location I've ever been to. Completely uncoordinated staff that don't have a care in the world. Had to repeat my simple order 3 times, incredibly slow service, order was wrong, and they were unable to provide a receipt even upon request, claiming they had no receipt paper. Corporate ought to do themselves a favor and terminate this location. It's a disgrace to the brand. read more

What felt like a 20 min wait in the drive thru to find out they dont have the same prices or items listed on their app. Ok fine whatever but then tried ordering a large drink....THEYRE ALL OUT OF LARGE DRINKS! Only mediums. What in the holy high hell is that bulls***? My displeasure was met with a "guess its not your day" from the manager over the drive thru intercom. Youre right pal i guess its not. Thanks for the confirmation though you fucking asshole read more

Needed a quick stop on way to Palm Springs and saw the terrible reviews of this location. But I like to live dangerously. I went in expecting the worst, but it was pretty damn fine. Service was friendly and quick in the drive thru. Soft tacos were hot and tasty and they held the cheese as requested. Beef burrito was good. Gave plenty of hot sauce and napkins. Was going to knock off a star because the "unsweetened" iced tea tasted like they just took 10% sweetened raspberry iced tea and watered it down the other 90%, but I am putting the star back for the ingenuity. Five stars! read more

This location is terrible! Ordered in the app, went to pick up the order on time. The lobby was closed and so I had no choice but to wait. It took 26 min in the drive thru to pick up my order. Order was missing items so I tried to call and the phone was not answered by a person, it was a recording. Can't call, can't go in, and the line would have been another 30 minute wait. So disappointed in this location and won't be returning. read more

KFC / Wish I didn't give this place no stars. The place said open 8am sundays we got inside at 9:40am, I was ready to order and still had to yell out hello even though the employees seen us walk in. The minute I said I wanted an 8 pc to the cashier lady she said they open till 10am. So why are your doors open, why did you even wait for me to ask what I wanted to order and why does your sign say open 8am! Ridiculous or should I say lazy workers just didn't want to start cooking? read more

Taco Bell - Fast Food Near Me - Ontario, California

Always love Taco Bell all over US but sometimes you wonder what these workers are thinking. Even it's not your own business, take some pride of what you are doing. It's a sad generation. You called this a taco? read more

Taco Bell - Less than 50% of ingredients? WTH? - Fast Food Near Me - Ontario, California

Okay, I get it. A lot of restaurant drive throughs are slammed these days and the workers are doing their best to keep up and I do commend them for their efforts. However, this Taco Bell had poor quality control prior to this whole virus thing. The meat portions are anemic the say the least. And they ALWAYS screw up my order and manage to take a half an hour to do it. One might ask, "why do I continue to go there?" Well, it's close to me and sometimes I crave Taco Bell so I give them the benefit of the doubt and hope against hope that this time it will be better. Unfortunately, that's never been the case. So now, burn me twice shame on me. I will not be returning for their less then stellar service because it would be my fault if I did go back knowing the dismal outcome. read more