Terrible service! You cannot order at the counter you have to use a kiosk. There's only two people working even the drive-thru with forever line out the door. Just crazy! Couldn't get it printed receipt, every table was dirty. Garbage on the floor. Won't come back to this Taco Bell ever read more

I took an hour long uber ride to this Location, long story short they didn't have Nacho Fries. I was disappointed, I will be returning because I love Taco Bell but I will always have the thought in the back of my mind that this location does not have what I crave. read more

The Dorito tacos are good there good and they taste like Doritos they devour in your mouth and they are yummy get the dorito tacos

The male worker was extremely rude to us. He was very unkind and not polite. After we got our food he looked over at his co worker and said " f*** you ". This is not acceptable. Very poor costumer service and the inside of the store was very messy. Not happy with my experience. read more

Taco Bell is my fast food indulgence. My entire family loves it, we all have our personal favorites. Mine is chalupa and being vegetarian I can't be more thankful for black bean chalupa! My family favorites are quesarito and beefy 5 layer burrito. This particular location has THE BEST staff! The guy at drive thru was so friendly and courteous, you can see that thru his mask. Tried the strawberry freeze lemonade today, $1 during the happier hour (2-5 pm daily) can't beat that price and so refreshing! read more

We stopped here on the way down to Ephraim to drop our daughter off at college. It was a great Taco Bell. The service was really great. Like oddly great for a Taco Bell! The lady that helped us made sure everything was great and even brought our order to us. read more

Service was ridiculous today. Waited 35 minutes while one particular girl in back yelled and screamed at other employees and exclaimed that the food prep area smelled like pee. I used to love this Taco Bell for breakfast and my wife and I would occasionally pickup a cravings box on the weekend. No more, done with this location. read more

It's time to start closing fast food businesses that charge more for food and then expect you to be satisfied with gruel. I ordered a burrito supreme even tho it is now $5.29 just for the burrito. What I got was a soggy bean slop with tomatoes and onions and 3 slivers of lettuce. This is the grossest food I have ever seen! read more

Taco Bell - This supposed to be a beef burrito supreme. Where's the beef?!!! - Fast Food Near Me - Payson, Utah

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This location has no clue what they are doing. The last two times I've gone, I submitted a mobile order. Both times we were missing several items (on average, an order with 30 items was missing about 8 items). It's like they literally don't care. They just throw some stuff in the bag and hope you don't care enough to come back. Speaking of throwing stuff in a bag, we ordered 5 of the $5 boxes and they didn't put any of the items in boxes or organize them in any way. They just tossed a bunch of random food in the bag. Half of the included food was made wrong and had ingredients that were supposed to be left out. The second time we ordered, it was missing many items, the included ones were stale, cold, or made wrong. Apparently 'no tomatoes' actually means extra tomatoes. Good to know. The $5 boxes were in boxes this time, but not the right boxes. Just scattered random food, made wrong, put into random boxes. Why did I try a second time? Refunds are also not available through the local store when you order on their app, so you have to go through corporate. What a pain. Why were so many things missing? Why? read more

Taco Bell - 'No sour cream' (with plenty of sour cream). - Fast Food Near Me - Payson, Utah

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This location is not very good compared to other Taco Bell locations. It might be worth finding another one in a neighboring city if you're really craving Taco Bell's particular brand of Mexican. read more

Terrible. Always get my order wrong almost every time (not sure why I keep going back). Just spent $16 in food and when I got home it was a bag full of some else's food that I didn't want. Called them and didn't offer me a credit or anything. Worst Taco Bell ever. read more

Stopped in for a quick 12 pack of soft tacos. There were not very many people in the restaurant at the time I arrived. I had one couple in front of me who had just placed their order. After ordering my supply of soft tacos, my order arrived approximately 10 minutes later. Because I had to wait, the very nice girl at the counter threw in an extra soft taco. The restaurant was clean as was the bathroom. Tacos were freshly made and quite honestly, I'd rather wait for a few extra minutes to get a freshly made taco. I appreciated her gesture. read more

This place is a piece of work! First off they are incapable of providing enough supplies for Mexican pizzas for people who want them, hence the sole reason I ever eat at this establishment. Then you get there and order a Mountain Dew "oh our ice machine is out". Then you get to the window and it takes them 20 minutes to prepare one Crunchwrap supreme and three tacos. Horribly owned and operated! Will not be eating at this location again! read more

I stopped here on my way home and I waited 45 minutes in line then when I ordered they didn't even give me half of what I ordered I paid 35 dollars for my family and friends to not eat and when I got to the window they were just messing around not doing their job the recipe said Alyssa and some boy at the window kept fighting over who took the window. Very unprofessional read more

Service was entertaining. The food was good. BUT there was no ice in my drinks... NO ICE IN MY DRINK... What the fuck. Do you know where we are... do you know how hot it is outside. I want ice on my steak. I want a bowl of ice to dip chips into at my table. Instead of iceberg lettuce how about just iceberg on my taco. The one place ice should be is in my drink. What the fuck is wrong with you. read more

Get new management. This place has sucked for years and nothings changing. They never open when their hours say they do, they are rude when they get your order wrong and you bring it up to them. I once was one of two people in the dining room (maybe one car in the drive through when I ordered) and I stood there for 25 minutes waiting to get my two burritos. And they kept coming to ask me if I had ordered or not. I hate this place which is a shame cause I love Taco Bell. I'll just never eat here again. read more

If you happen to support a political candidate who differs from the one the person taking your order supports, be prepared to receive horrible customer service. Once she saw my hat, she wouldn't talk to me, and wouldn't pass me my food. She set it on the ledge at the drive-thru window and made me reach for it. Time for a "team meeting". You are entitled to your opinion just as much as the customer. When you are representing Taco Bell, your opinion takes a back seat, and the customer gets professional service and courteous treatment. read more

I LOVE Taco Bell. I eat at the one by my work on a regular basis, but this Taco Bell is terrible! They never remember your sauces and the last 2 times I went there, the drinks have been nothing but carbonation. read more

This place made me very sick , with a major case of the shit's twice now. Beware. Also, they leave things out of your order, when you do take out. Won't go back again. read more

After specifically checking the hours posted to Taco Bell's website and seeing the location at 837 Turf Farm Rd. Payson, UT was open until 11pm we decided to stop by for a quick late snack/dinner (Fourth meal?). However when we arrived the signs stated they had closed at 10pm. It's irritating to check ahead of time and receive wrong information. Luckily for us the Wendy's in the area is open until 1am. While this wasn't our first choice I'm happy that a company who posts their hours online has actually followed through with it. read more

They ask when taking your order if you want any hot sauce. I said yes, I wanted mild. When they gave us the bags of food I specifically asked fhe guy if there was mild sauce in the bag. She reassured me there for sure was. Got home and of course no hot sauce. This location is going down hill fast! read more

Fast service and had the correct amount of portions the cashier was very kind best fast food restaurant I've been to.

I'm a bit annoyed with how often they can't get the orders right. I understand mistakes get made but how can you mess up on a simple order so often. If you'd like to get what you order here you have to open all the contents and make sure they are right. That's just ridiculous. read more

Don't bother trying to order their most popular burrito quesorito in the drive threw. You can't. You have to do it online. If you have cash you're fuckkkedddd no burrito for you. read more

WE ENDED UP WAITING A FULL HALF HOUR FOR OUR ORDER. This was probably the most comically inept fast food place I have ever seen. My family and I were traveling out west earlier this month and happened to stop here in the midst of a 500-mile journey that day. Several cars in the drive-thru line, so we went in (needed a restroom break anyway). Inside, there were maybe two families ahead of us--otherwise, the place was deserted. Our order was simple--a few bean burritos and a Freeze (except that their Freeze machine wasn't working, so just the burritos, thanks). Guy in front of us was also traveling long distance with his family, too, and getting increasingly frustrated. Why? Because they were taking a ridiculous amount of time with his order as well. He wasn't even really being a jerk about it--just wondering what was going on. A Door Dash driver came in after us, and when they said his order wouldn't be ready for a while, he left with no complaint to make other runs and said he'd be back. Fifteen minutes or so later he returned... his order still wasn't ready. There were two people preparing the food with absolutely no sense of urgency, and one guy taking orders and looking like a deer in headlights. One of the guys preparing food just smirked at the impatient customers whenever someone asked about their food. I was a fool to wait, of course, but I got caught in an "it'll be any minute" mental limbo, and we were heading into an area where options would be limited. But I honestly have never seen anything so pitiful. read more

This Taco Bell was great in a pinch... but this last week they have definitely started cutting corners. I know it's not the employees fault.. but they are now bagging stuff weird and half the menu has disappeared... not sure im going back at this point. read more

Its tacobell if you like their seasoned beef and nacho cheese than this is the place for you. If you dont like those things than you should probably head somewhere else. read more

If you hate kids Miss Cashier, dont be in a job where you have to interact with them. Mine got yelled at the moment we walked in the door and had done NOTHING wrong, apparently cause the day before some other kids were disrespectful to the new ordering screens. Such an awful feeling to be greeted this way "DONT TOUCH THAT!!" instead a simple, "hello" would have sufficed. Dont take your anger out on us please. Had to turn around and walk out, couldnt eat in a place we weren't welcome. read more

I love Taco Bell a lot and I'm almost there every week! I thought I would pick up some Taco Bell while I was down in Payson so I went through the drive thu and it took FOREVER! There was only 2 cars ahead of me. When I eventually got my food I opened up my quesadilla to find absolutely no cheese or chicken. Basically just a tortilla folded up and fried. I also decided to get nachos and they were so salty I couldn't even eat them. Save yourself and go to the next closest Taco Bell! read more

I came back to this Taco Bell for a quick lunch. This store can be hot or cold. I think part of that is they probably have a high turn over in staff. It's fairly common in the industry. This last visit was very positive. I've always been a big fan of the burrito supreme. They certainly have shrunk over the years, but they still have the right combination of flavors that keep me coming back. Whoever is running the kitchen, is doing a bang up job. My taco supreme was filled to the top and was delicious. My only complaint is the taco shells have gotten thinner and they shatter while your eating the taco. If I wanted to eat something along the lines of nachos.....I would have ordered them. You just have to make sure you get a spork or spoon with your order. Hopefully they can keep moving forward and continue to put out good food in a reasonable amount of time. Kudos you guys.......kudos. read more

About a month ago, I went here and ordered the best thing ever but the sauce was too hot. Then I went to the bathroom and the toilets were clogged and before I could say anything while storming to the counter, a customer said "tacos are stupid" and that made my day. But I still went to the counter and demanded someone to unclog the toilets. The guy who was supposed to unclog the toilets looked angry at me. read more

I've never in my life filled out a poor review for any establishment. I went through the drive through anticipating a wait time as I have been to this particular Taco Bell previously and they are slow. What I got was a snails pace. When we finally got to place the order I had asked if they had empanadas ready to be answered with an affirmative. Over five minutes later we make it to the pickup window. They tell us it would be an additional 5 minutes if we wanted what we ordered over 5 minutes ago. We ask them to swap out the empanadas for cinnamon cream cheese balls. 10 minutes later they come out with what we ordered. As we drive away we find that they gave us 1/2 of the cinnamon balls and did not place a drop of sour cream on my 5 layer burritos. I will not return. read more

I previously gave a bad review but the last two visits have been great. Keep it up and I'll give another star! Thanks

We tried to order a combo Burrito or a meat, bean & cheese burrito & they would not make it. I use to work at Taco Bell many years ago so I know it is not hard to put beef on a bean burrito. They also did not fill our order right: we did not get our Chalupa box that we ordered. If this happens one more time without willingness to do right by your costumers we will start going to Taco Time a place we do not like as much as Taco Bell. read more

These people obviously don't know the meaning of fast food. Can't rate the food because never could get waited on. Definitely not a spot I will be going back anytime soon. read more

I am absolutely disgusted with this place. Not only was the restaurant dirty, but my husband and I waited 30 minutes for a couple of burritos and nachos. 30 MINUTES!! When we approached the counter, the cashier gave us a "free taco". And said that's the best he can do. The manager was sitting in the office, which we could see, and was eating pizza while the 4 workers that were there were goofing off and slapping each other with gloved hands and then touching people's food!! When we asked for our money back, the manager kept saying they were short staffed and 2 of the people working were training. I'm sorry, but you never tell customers that. That's a sorry excuse for the manager to be lazy. He should have been out helping instead eating pizza and talking on the phone "trying to call people in to help". It's bull! I have never in my life been so angry. All I wanted was some dinner after being on my feet at work for over 13 hours. Instead, we ended up going somewhere else. Angry and extremely disappointed. I will never go back to that Taco Bell again. I would rather drive down the freeway a few extra miles and go to Del Taco where customers are treated with respect, the food is done in a reasonable amount of time, and it's clean, and the orders are correct. While talking to the so-called "manager", we watched as customers walked out of the store before they even had a chance to order food. And you guys want $15 an hour? You don't deserve it... read more

Taco Bell - Fast Food Near Me - Payson, Utah

Update: wow, they have really improved recently. They're 3 specials: Taco Fries with cheese sauce, Taco Burrito Box, and Grand Nacho Box are all excellent. Their Taco Fries are EXCELLENT -- better than MacDonald's fries. And the price is RIGHT. This store is just down the street from me, so we end up going here quite often. Thanks. No photos because we eat the food as fast as we get home. read more

My first review was a five star....until I noticed two mistakes . What a clean and efficient Taco Bell! Our order was large with a couple complicated changes (some add sour cream, some no sauce, some extra sauce...) And, when we picked it all up at the drive thru, I thought our order was spot on! Food was fresh and tasty....but turns out we were missing our daughter's burrito, and one of our "add sour cream" items had none at all. Total bummer, as I had planned to rate them 5 stars! read more

This place is fine if you don't have any dietary restrictions and you ONLY order what is on the menu with no substitutions. If you make substitutions or get it "fresco style" which removes dairy IT WILL BE WRONG EVERY F****ng time!! Even if you stand by the counter and watch them make it and tell them they are about to make a mistake they will make it wrong, then throw it away and start over. Then about half the time they do it wrong again. I won't be going back if only to save food. read more

Whether for breakfast, lunch, dinner or even a late night snack we have found the food to be delicious (YES!, we do know it is a chain fast food place!) but more importantly the staff is friendly and, at least in our experiences, the orders have arrived promptly and are correct. read more