Online said dining room opens at 7 AM but at the store it's actually 10 AM. Waited a bit for it to open and went in. We were the only inside customers. The girl at the counter said they want all customers to use the ording kiosk so we did - even though she was just talking to two other employees and could have simply taken our order. Asked for six hot sauce packs but they were almos out of packets so gave us two. (Guess today's customers won't be getting any taco sauce!) Iced tea was just squirting water so asked if the machine worked - they said they were out of tea! Walked past several tables with cola spills and lunch crumbs to find a clean/cleaner table. Straw wrappers all around the soda machine and napkins and junk on the floor because the little trash container was jammed to overflowing. Even the counter where you pick up the food was littered with straw wrapper and wadded napkin. Remember we were the first indoor customers of the day - seems like the eating area would have been at it's best! And while we were waiting for our food the at least four employees were chatting, laughing, and ignoring the litter. They did take care of the drive through so guess that's a point for them. So long Taco Bell, will never return to this one for sure. read more

Hey TB, just to let you know, I did what I said. No more TB, was not an empty threat. I wonder if anyone has related the acronym? Maybe make it the new commercial, come on in for unbearable wait times and enjoy your TB. Just not for me. I give my money now to a local business that kicks your butt. It's the taqueria near the new Sprouts. Later. read more

This place has gone steadily down hill to the point of worthless. Tonight in drive through they were unable to take order because they didnt know their own menu. Save yourself the headache go someplace else. read more

I don't like to leave a bad review but this Taco Bell is in need of some help. I really feel it's in danger of being closed down and I LOVE Taco Bell! I have been going here since it opened and it has really gone downhill. In the evenings you can expect to be in line up to 30 min and that's no exaggeration. Your food will always be cold and the orders are put together so sloppy. The portions are bigger than need be, making things messy, and I would know, I worked at Taco Bell in my youth. I have gone there in the afternoon only to find the doors were closed due to being short staffed. I hope something can be done to correct the issues at this place, for now I won't be going anymore. After watching the food maker handle money with his gloves on and go back to handling food, I'm done. There is a lack of adult supervision at this place currently. read more

Taco Bell - My train wreck, cold burrito. - Fast Food Near Me - Sparks, Nevada

If I could give this Taco Bell negative stars, I would. We went tonight so that my fiancé could get dinner after work and we waited at the drive through for 5 minutes and no one ever welcomed us or took or order. Two cars showed up behind us so we pulled through to the window to see if anyone was working. When someone finally did come to the window, he took the order of the person behind us and then so casually asked us what was up. My fiancé alerted him to the fact that we had been waiting for 5 minutes with no sign of anyone around. The kids response was that the board is broken. Funny enough, as we drove away a boy and a girl were sitting in the dining area grinding up on each other in the dark. Don't waste your time or money here. read more

Ordered a taco and burrito cravings pack, chulupa, and quesidlla. Got the Chula and quesidilla but was told I had to wait got the box cause they dropped the first one and had to make a new one. So I rolled forward and watched through the window as they took the items out of the box and put them in a bag. Upon inspection 3 out of 4 taco shells were completely broken and the manager, Anthony, denied the whole thing. I watched with my eyes, you they sold me food they told me was dropped on the floor. This place should be shut down​ read more

After several attempts to eat here, I thought I would give it another shot. Too smart for the always 10-15 minute drive through, so I'll go in today. I park in front and see an employee furiously smoking right outside the door. No exaggeration, within an arm's reach of the door just smoking and spitting on the sidewalk. Maybe he'll wash his hands before returning to work. No...no, he's going to wipe his hands on his pants, blow out the last bit as he's opening the door, and immediately grab the trays on top of the trash can. I thought I could give these guys get a fourth try because, at some point, they have to get better at their jobs, right? Fooled again. read more

My daughter used to work there one of the managers does meth and yells at the staff. The managers purposely make you wait so they can stand there during orders and talk they sold vapes to my daughter when she is 16 and bullied her they all have a very toxic behavior and miss items in the orders accidentally or purposely to customers who are "rude".They used my daughters problems against her and tried to sell her marijuana they spit in customers food and I haven't gotten a single order right even when my daughter worked there for 2 years.Worst employees and customer service . read more

Couldn't figure out why a Taco Bell has such lousy reviews, but after being here three times in the last two weeks, I can see why. They can't get an order right to save their life. First time we went, they forgot my wife's cinnamon twists so we called and got a new one next order. Next time we went, got the cinnamon twists but they were plain. Had virtually a small sprinkle of the cinnamon and without it, those taste nasty. In our order, my wife also ordered two hard tacos and when we got home discovered they were left out of the bag. This time we went, got the cinnamon twists again which were once again plain. We also ordered two chips and cheese, one of which was forgotten. This last time was the most irritating because there was nobody in the drive thru, so not like they were swamped with customers. The people inside seem to like to chat it up, which is fine, but maybe make sure you fulfill your most basic function: make sure your customers order is correct. When the entire order has five items, it should not be a challenge to make sure it's correct. Don't know if this is a franchise location or what, but maybe the owner should take some notes. read more

One word....SLOW!!! Every single person you see working in here moves at a ridiculously slow pace.

I placed a mobile order but was told I could not pick it up by going into the lobby. I had to wait 45 minutes in the drive through line to get my food which to no surprise was cold. This is the worst Taco Bell I've ever been to. I've given it several tries but it never gets better. Corporate needs to either close it or overhaul it. read more

This location needs leadership: Drive thru- mistakes constantly, young kids goofing off instead of working, slow service. The final straw closed on a weekend due to " Lack of employees". Does Taco Bell even care? I have called customer service at 1-800-Tacobell now three times. Each time i call i get "We are sorry for the bad experience and will get this to the correct manager to fix!" I have asked for a call back three times from a district manager with no returned calls. We need to get Taco Bell to correct this issue or leave and let a another chain who "CARES" take their spot! read more

Can't give less than 1 star but I'd like to! Food was wrapped upside down so my tacos fell out of the packing and fell apart in the bag, nacho fry bell grande was skimpy and not proportioned, part of the order was made incorrectly. read more

Your quality in food is absolutely terrible. When you order a burrito and it looks like a quesadilla, you're doing something wrong! Highly disappointed. Not even worth a penny! read more

This is by far the worst Taco Bell in the city, sat in the drive through for 45 minutes, couldn't even order the food at the talk box. Took them 30 minutes to get 5 cars out. Clearly this Taco Bell needs a new management structure. read more

Mother fuckers forgot my fucking ***B E A N S*** In my B E A N burrito and my fucking nachos like how the fuck to u run out of BeANs

I visited this location a week ago. I have experienced very slow service here before, but try to be patient and understanding. My most recent experience makes me not want to return to this location. I ordered online and opted to pick up in the drive thru. There were three cars ahead of me when I arrived. It seemed to be taking a very long time for those ahead of me to receive their orders. When I pulled up to the window, the employee did not realize my order was the one placed online. She promptly gave me my drink, but then I waited longer for my food. Honestly she seemed quite overwhelmed. I must have waited 25 minutes from the time I arrived until receiving my food. As I drove away, I double checked my order and was missing the Mexican Pizza. I was not going to wait in the ever growing drive thru line again, so I decided to go inside. There were a few people inside that seemed to be waiting for their food and were beginning to get agitated. The cashier working that day had no sense of urgency and was not rude, but not pleasant either. I explained that I was missing the Mexican Pizza, and thankfully they had it ready. The woman from the drive thru gave it to me with sincere apologies. I know businesses get busy. Things happen and the restaurant is understaffed or having other issues. I get it and can be understanding. However, there always seems to be an issue here. One night they were out of all beef...ground beef and steak. Another time they ran out of mild sauce. How does that happen? Poor management most likely. The wait is always longer than it should be, and honestly the food at this location is not as good as at other locations. I will probably think twice before coming here again. The Taco Bell on Disc Drive is much better. read more

Can't give it a 1 star or I would. Never open! When it is they are, it's the slowest location on earth. So much money could be made at this location if they had an owner who gave a damn. Please sell your location to someone who cares. You obviously don't. Won't spend my money there ever again. Employees are nice, maybe their should be more then 2 of them. Cash cow for you I am sure. As an owner, you are a hack. Maybe if we keep calling corporate they will take your franchise away. Worsts owner ever! read more

We decided to take a ride out Pyramid to see if anything is new, there is nothing to report. SO we wanted lunch but did not want to spend actual money, not that there is any place out there that one could. So being I really enjoy taco bell, choice was made for us. Looks newer and clean.... employees seemed newer and clean. They were also friendlyish. I got what I get, crispy taco and burrito, my sister got her thing that has two outer shells, no idea what it is called. It was all good and quick to serve. read more

Never going back to the Taco Bell in northern Sparks again or using the app for purchasing food ahead of time (especially since the food isn't made until you get to the window). It took 45 minutes at the drive thru to get food we ordered ahead of time with only two cars ahead of us. No one answered the order box. When we got to the window finally, there were four kids working at the store playing around with no Manager to be found. On top of it, they left out half of our order. Luckily, we were not in a trusting mood at that point and verified it at the window. And they were still rude about their mistake. Someone needs to look at the Yelp reviews (which we did after unfortunately) for how much and how long this mismanagement has been happening and what the employees are getting away with. read more

This is the closest Taco Bell to my house but I try not to come here. Either the customer service is not good, the wait time in the drive thru is slow, but most times you get both. I've never really had an issue with my food here. I mean, it's Taco Bell, you cant expect much from it. But if what you're truly wanting a steak quesorito, just drive an extra 10 minutes down pyramid and go to the Taco Bell on Disc. read more

Here are some. Examples of recent visits: drive-through closed early staff outside smoking and when approached they said they had to close early to clean the lobby; Breakfast on a weekend no eggs due to staff not taking the eggs out of the freezer; Excessive wait times even when no one in the lobby; Lobby not clean when empty; served cold nacho fries (felt like they came right from the Coker and not cooked to all. The staff is made up of young people that seem to not care about their jobs and act like they don't want to be there. The owners needs to check in on this location because the team is costing them money. read more

I would give zero stars if it was possible. This location is just awful. Rude workers and expect to be in drive thru at least 30 minutes if there's more than 5 cars. The location on Disc is great but this one just can never get it right. And when you get home you'll be missing items and you'll have random things you didn't order. Do yourself a favor and don't go to this location. read more

Food is fine but the wait in the drive thru is so painful. I believe this may be our last visit. I think it'd be quicker to drive in to town for food and bring it back. read more

I drove up around 6:30pm and it looked like everything was closed. I saw another car in front of me drive around and they went to knock on the door. I saw two employees hiding behind the wall so they weren't l seen by the door. I tried calling to see if they were open because it showed that you should be open until about 9pm. I get going home early is nice but losing customers doesn't seem worth going home a couple hours early. read more

Here...let me write this craptastic review while I am STILL in line 15 minutes later! For the life of me, I want to slap myself every time so come here. For the record...I only come because my eleven year old loves the bean burritos. I would never ever come for myself. It is a joke. The slowest "fast food" place...ever...no contest. Ridiculously slow! It's fast food...and tacos are pretty much pre made. What the heck is the problem with this Taco Bell. Oh I am done now and STILL not one single car has moved! Grrrrrrrr!!! If I could jump the curb to get out of line I would. Ridiculous! Mind you...people behind me are honking...seriously! Laying on their horn...punishing the people in front of them even further. What a hot mess! read more

I love Taco Bell I eat it sadly on a weekly basis lol. This one is horrible! The order is always wrong, including tonight and the Mexican pizza I just ordered has a metallic aftertaste! Not ok! The last time I was here my order was wrong. I came inside from the drive thru to show them along with my receipt and they didn't know what to do. One guy told the cooks, served about 4/5 other people while I waited around over 10 minutes for a chicken quesadilla. I'm sorry this is ridiculous. I worked in the food industry for years and am patient but this is too much and too often. I tried to call and the only number I found was a fax number. Sooo here it is.... read more

It's a Taco Bell. What more do you want? Last time they didn't ask if I wanted sauce, but I'm not going to cry about it. I didn't go hungry. read more

The workers are very kind i Accidentally orderd the wrong soda and they gave me the correct soda for free

I made it a point that I didn't want sour cream in my tacos to the guy at the drive through , I repeated myself 3 times. What do I get... sour cream in my tacos. What is going on at this Location? Figure it out. read more

If I could give this Taco Bell no stars I would. I stop in after getting off work tonight just to be told they were out of all different sizes of tortillas, beans, beef, and chicken. So I ask them how can you be open and not be able to serve any food? To which the employees I heard laughing when the drive thru microphone came back on and tell to go somewhere else! I guess this store doesn't like making money. I will NEVER go to this Taco Bell EVER again. read more

I had previously complained about this Taco Bell location and its notoriously poor customer service to the corporate website. That complaint which was made last year seemed to have fallen on deaf ears because the specific employees I had complained about are still working at said location. First, a little about my experience in the past. I had a minor complaint that could have easily been dealt with but when I asked the girl (yes she was a teenager, most employees are at this location) to ask the manager to fix the complaint she just advised me that he was busy. Did not ask anyone; just told me this. Then when I asked for his name and the owner's name. I received a reply of "German" for his name. No name for the owner and a bogus phone number. The girl preparing food next to what I assumed to be the manager(male) at the time (again another teenager) rolled her eyes and said, "Doesn't she know our DM quit!" She couldn't have stood any closer to him if she tried. I informed them that they would be losing my business and I would be contacting corporate. Their exact response: "We are a franchise. We are not owned by corporate."Not only did I say that they represent Taco Bell, but I said they would be losing my business as I would now be having to travel to another Taco Bell rather than deal with their service a block from my house. This visit was an improvement yet still messed up the order as is always the case. There was one gentleman in front of me ordering in the dining room. I ordered after him. He got his food and left. I overheard the conversation on the backline of this Taco Bell as I was wondering what was taking my 1 item of food so long. I ordered the new Nacho Fry Bell Grande. Turns out they had given the gentleman in front of me my order as well as his and had to make me a new one. This among other food mishaps are consistent to the point customers must check their food every time to make sure it is correct and all items are there. I'm really not trying to bash on these employees considering the fast food industry is where I got my start and I continued for 6 years before moving on to bigger things to pursue my passions. I just have a hard time when the employees make the customer feel like it is an inconvenience on them (employees) to serve the customer not only food but with respect as well. This is now happening too frequently to count. read more

This Taco Bell has great fast food-when they decide they should be open...all dependent on the managers mood, some nights they close at 9pm sometimes at 10pm. I drove up to watch a trash can placed to block the drive through behind vehicles currently ordering, and saw staff hanging out in the parking lot, when asked why they were closed they said because their manager said so...they honestly were respectful and seemed embarrassed. They asked me if I wanted to speak with him, as he was also in the parking lot. This young man who identified himself as the manager said his name was Spencer and said that they closed early cause "all of the systems where down", while he walked back to a car full of his friends who clearly looked like they were partying. I know this is a fast food restaurant, but have some professionalism or at least be open till the posted time-not 3 hours early! read more

No one is working not even a manager. The drive through and lobby are a 15 minute wait. I was stuck in the drive through and had to get out of my car to ask the cars behind me to move. The staff is 4 people with no manager and they are very nervous and nice but do not know how to handle the situation. Also out of beans this is a main staple here. Very poor for a big brand like Taco Bell. I asked for the corporate number and they did not know where to find it. read more

Ordered a GrubHub order for delivery. The steak quesarito was ground beef, the loaded grillers were all sour cream and very little chicken, and the drink and sauces I ordered were never delivered. This Taco Bell has had terrible service and wait times for over a year and the orders are progressively getting wrong more and more often. Very disappointing. read more

What a joke! I don't eat there often, don't know the menu. I wanted a burrito with extra lettuce instead of rice. The woman was irritated at me for changing the order. I said I was sorry. Suddenly, she started calling me "sweetie" and other such names. She gave me my order. A tortilla with only beans and rice, and a side of rice. That woman has some serious issues if someone not knowing the menu triggers a reaction like that. read more

Worst taco bell ever I have videos wish u could see this place is a joke.... overstaffed with no minded people... just wow I can't believe what I am seeing... been here for 15 minutes people after me are being served I believe Jared is the manager what a jerk!!! read more

3 of the 4 items I ordered were incorrect after waiting several minutes for my food. Their hours are also either incorrect or the cashier doesn't know their correct hours as he told me I made it in the nick of time at 11 even though they close at 12 according to their hours. Just go to the Taco Bell on disc. read more

After waiting for 20 minutes for my food (keep in mind I'm the only person here), I finally receive it and the order is cold and incorrect. With the amount of time I waited the damn chalupas should've been masterpieces. Worst experience I've had at fast food. read more

Man what happened to quality service y'all suck dont even deserve the star but it makes me