Not sure why the reviews are all over the place, but as for me, I had a fabulous experience with Taco Bell next to Marlenes and in front of Guitar Center. Customer service was outstanding!! More specifically, the service I received from a young man named Seven, yes, like the number seven7 The service I received from Seven was above and beyond over the top extra ordinary. I don't know if it's just me, but I can't stand using those touchscreen to order your food. Likewise, I don't appreciate self check out either but I digress. Seven, jump from behind the counter in a heartbeat to help me place my order on screen. Not only was he professional, kind and courteous, but he was congenial with a positive vibe of sincerely desiring to help. You don't find people like this anymore! So because of Mr.SEVEN, I give this Taco Bell five stars!! read more

Their service was okay, but only did the minimum. This place was decently colorful and open, however those chairs were pretty uncomfortable. My friend and I ordered chicken bacon ranch fries to share, which was enjoyable. Normally I'm not a big Taco Bell fan, but that was easy to agree with. They ordered a Pineapple Lime Refresher and thought it was relatively decent but wouldn't get it again. My Tropicana Lemonade was not too sweet, with a remaining taste of tangy so that was good as well. read more

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Here's the deal yes good on parking. Yes, good on location. Food is 50-50. It's hit or miss really depends what time of the day the last few times I've been there. I've really been disappointed with cold food or just super greasy. The customer service is good now ambience is zero go through the drive-through and it's so sad that they don't even have the dollar value menu anymore. What is this world coming to? read more

Cinco de mayo 5:30pm 2026. Service 10/10. The guy running the drive thru window, bless his soul. Great customer service.

Super friendly staff and super clean. I appreciated the hospitality. I'll be back again!

I'm not one to express myself through words when I do reviews of restaurants. Most of us wouldn't even leave a review for a great good chain. But the staff at this restaurant are amazing! They so so friendly and courteous, not just with customers but also each other! They take pride in the meals they prepare and it's presentation! I've eaten at a few Taco Bells but this is hands down THE BEST! Keep doing what y'all are doing! read more

Service was friendly and quick. Facility was spotless. Restroom was well kept. As a long time TB patron this was the best I've encountered. Very well done!!! read more

Stopped by at this location to get some food for dinner at 6PM, line was long which is understandable for dinner time, but I was impressed by the customer service from the person at the pickup window. Didn't get their name, but the employee with the beard was very courteous and pleasant! read more

That Diablo nacho chicken fries is a joke avoid at all cost I bought it an the fries half cooked an a piece of chicken I was so upset avoid at all cost not worth it read more

I ordered a chicken cantina bowl the rice was hard and hurting my teeth. My friend asked for spicy potato, soft taco no lettuce, easy cheese and they didn't listen they put lettuce no cheese. They also, put hard potato in it. My fiancée ordered a chicken cantina burrito and she said the chicken was over cooked. Also, I asked for sour cream and they gave me light sour cream. Finally, I went to the drive through all they did was fix the spicy potato soft taco. I addressed the issue about the two cantina items but they only catered to the taco. In conclusion, The service should have been much better I could have made better rice at home in my Fiancé's little rice cooker unbelievable. Furthermore, I wish I was able to give the service a no star rating. - thank you read more

Again, I don't have photos for this one and for some reason every taco bell we went to I am just not in the mood to take photos. LoL. Came here twice for this location on a drive-thru basis. It wasn't quick though as the service is too slow (or maybe people who's ordering in front are just confused on what to order). Service differs in every location and so far this one is pretty cool. Not the friendliest among them but cool enough. They were patience and trying their best to serve us. Food is the same - Taco bell is taco bell. And will always consider this fast food option if I'm in a rush or no choice available to eat late at night. Mahalo for reading & happy juandering fellow yeeps! read more

I just have to say, that whomever was responsible for the cups and lid combo at the 38th st store in tacoma...Kudos. I fully spilled my cup in my lap, and only about 1/4 of a cup came out. I was shocked and super happy that i didn't have 24 oz in my lap! the only reason I took one star off was because your tostada was limp, cold, and mostly lettuce and taco sauce. read more

Service was amazing. The employees were very friendly and welcoming and they accommodated requests. Food was hot and order was correct. The restaurant was clean. read more

For this Taco Bell location it's a 2 stars for me. My wife and I stopped by for dinner. We walked in there, so one greet or ask if we need to order something till minutes later. Everyone seems super busy/ lost, and as customers we were just looking at the menu and hope someone take our order. Finally a young lady asked if I need to order the food. I said yes, then she sent me to use the kiosk. I did that, learning their new method of self ordering. I entered all the information, but did not get a receipt nor a confirmation with phone or email. However looks like it went through. I checked with various people 3-4 times about my order of they got it. One person asked the other and etc. After 20+ minutes I got my order. So for dining in or ordering from inside the restaurant I would not recommend it. Drive through maybe. Lots of folks standing around, looked lost and a few are busting their behinds. Seems that way, anyway. Once I get my food, asking the servers a question of the order was for me. They weren't sure and asked what I ordered. Food wise, it's good. read more

Taco Bell - Self serve kiosk - Fast Food Near Me - Tacoma, Washington

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This place is a joke , multiple employees in the back just talking , one employee sleeping in the lobby another employee sagging pants to his knees, very unprofessional, they asked if we wanted to place an order but never came back to take our order so we ended up placing our order through the kiosk meanwhile employees talking and not working . read more

Drive thru seemed okay food could have been better what's the point of paying extra for add ONS when they don't even add the extra beef and or sour cream , as for my tacos I have seen better potatos n potato tacos they really skimped me on my cheese and potato's and chipotle sauce oh well ,it's definitely not the best or the worst taco bell I seen and I thought nacho fries came with nacho cheese , as I didn't get any nacho cheese for them. Other then that the service was okay, the items made not so much read more

Ordered a good sized order from there app. Missing food. The app has no means of contacting anyone to resolve issues. Pretty much you are screwed and out of your money. read more

They wouldn't let a pregnant woman and a 3 year old use the bathroom because she wasn't placing an order. How rude and unprofessional. It's hard finding a bathroom since most are closed due to covid so the fact that their bathroom isn't closed is ridiculous and makes then seem money hungry. These people are selfish and rude. I left. And I called corporate. read more

Quick and easy. Drive threw usually pretty fast. Order is usually correct. The staff, they seem to "work for a paycheck" however have little to no customer service skills. If you ask a question about the menus, they usually ask someone else... Learn the menu so that when I ask you, you respond. I am a creature of habit and order the same thing most often. Each time it is prepared different which is rather confusing. Nachos Belgrande' with no beans, extra cheese and sour cream and a hard shell taco, diet to drink....the amount of cheese and sour cream varies...Why? Ill keep coming back because its local and cheaper than TT across the street! read more

This is your typical Taco Bell with Taco Bell food of course. This particular spot is pretty clean and the staff is friendly enough. I have to say, if aliens from outer space beamed me aboard their ship and wanted to keep me as part of their managerie, they'd probably sustain me with Taco Bell food. I wouldn't mind that much. It's reasonably good human fodder. "Hey Glorg, how about taco supremes today". read more

Out of all the Taco Bell's I order from in Washington! This is the worst. They are so lazy at night! The food is always cold and hard! I rather starve next time read more

Shout out devin the food was great and theyre the 4th best taco bell in the state and it shows

Everybody knows that you come to Taco Bell for cheap food and that you usually get what you pay for... but this location must have some great leadership because the restaurant is spotless, the crew functions like a team, and the service was excellent. Cheryl on the drive-thru was also great and tied together the folks in cars and those dining in. It's nice to have a bunch of friendly faces on a Saturday morning. Thanks y'all and see you again soon! read more

The workers are lost , way to many question about adjustment when I already said no adjustments , cut me off multiple times times while ordering , just to give me no hot sauce and a broken taco but it was fast read more

Night crew has it together! Manager is awesome. Always makes sure the food is right! Never a long wait time and makes sure everything is to the books! Awesome night crew! read more

The woman that took our order was OK, she could simply slow down a bit when speaking through the drive-through speaker. The older woman Stephanie S, needs a serious review of customer service skills. We wanted to Mexican pizza, understandably due to demand, they were sold out. I was trying to suggest to Stephanie the elderly cashier that it would be better to place the sold out sign where the advertisement is instead of at the bottom of the menu. I could only get out "It might work better to the sold out sign" She then put her hand up from pacing me turned her head to the side with her eyes closed said "I am not the manager have a good day"and then slam the window shut. I am only 36 and understand with good customer service is this elderly woman should know what it is to and know how to give it. On a second note, we got three supreme tacos crunchy tacos. They tasted great however it would've been nice to have sour cream across the whole taco and not a big giant glob on one end not even halfway. Needless to say, we will not be returning to the specific location. read more

Taco Bell - Photo for employees name - Fast Food Near Me - Tacoma, Washington

Horrible service and while I waited for my order the manager lady was nasty and rude to her employees the entire time,and when i finally got my order it was missing items and she stated they don't do refund and if I wanted help it would be online. Horrible service at this Taco Bell location specially I enjoy over locations all the time. read more

I had to drive all the way back there on my lunch break because they got my order wrong. They were unapologetic and didn't even try to make things right. I will not be returning. They don't care about the job and the food made me so sick. If I could do negative stars I would. read more

First order was wrong 2nd order was wrong employees are disrespectful and rude don't know how to do there hon

I ordered through Uber Eats and the food appeared just thrown together and I always ordered a few extra things within the steak burrito like extra steak extra onions extra and a few extra items but upon taking the burrito apart it appeared to have a bunch of extra rice and very little steak extra as I ordered and paid for read more

9-3-2021 at 1:00 am Closed an hour early and when i looked at my phone for somewhere else to eat they kept rushing me out of the drive through. read more

Do not order here you will not get you paid for. The staff is extremely rude and couldn't care less about doing their job period.

If I could give negative stars I would. I ordered 3 items, potato taco, and 2 burritos. 2 burritos being the exact same thing. They managed to mess up one burrito to where it didn't have half of the stuff it in that it was supposed to. The second one was made completely different meanwhile it's supposed to be the same. Both came out wrong anyway. Food tasted old like it was sitting since last night. They were out of all the major soda flavors, settled for 7Up, which tasted like it came from a fair last year and I put it in the fridge to have later but forgot about. Will never come back to this location, I suggest driving to Lakewood 10 mins away or just not eating read more

Nothing but problems at this location. We ordered two Chulupus, both of them cold. One of them only had a tiny bit of meat (pictured.) We also ordered two spicy potato tacos and neither of them had the spicy sauce and the potatoes were burnt. No ice in any of our drinks, which isn't a big deal but still adds to them not doing my order correctly. They weren't busy, only one car in front of me and none behind. Highly disappointed read more

Taco Bell - Fast Food Near Me - Tacoma, Washington

Taco Bell has been my sustenance for 30 years of life and I'm no stranger to a disappointing experience there. Until now. I've been to this Taco Bell location approximately 10-15 times and it has consistently impressed me. The staff is friendly, they have gotten my order correct every time (even with customizations), they are quick, my mobile order is always precise and waiting for me when I arrive, and the food is still hot when I get home. In short, this Taco Bell has taught me how to trust fast food again. read more

This place needs to step it up. The employees make the simplest items seem like the hardest thing to make. It doesn't take a genius to read the screen and remember the recipes. Please do better. read more

What exactly is Taco Bell food? Is it Mexican? Not really. Italian or German food? No way. I think I've figured it out. I believe if aliens were watching us eat and decided to snatch a few of us up and keep in cages to study us, they would give us Taco Bell food all ground up. Just like Frisky's is cat food, Taco Bell is human food! As far as this particular outlet goes, at least it's faster than most. read more

Went the the drive thru, the long line moved really quick. We had a huge order, no mistakes and friendly service. Thank you!

Ordered two meals and two cheap burritos and got charged for everything but didn't receive our burritos. We also asked for sauce and got four packets for two full meals? That isn't enough sauce. Thanks for nothing losers. read more

The lady that worked the drive through this afternoon was rude af DONT EAT HERE !!!!!